Pococks Marchwood reviews

★★★★★ 5/5

Google

I would like to pass a massive thank you to everyone at Pococks Estate Agents; especially Tom, Phillip and Katie. We used Pococks to sell our house and they were absolutely delightful, professional to work with and made the experience of selling a house very smooth. The service they provide is far beyond what we have previously experienced, and their knowledge of the area and profession is outstanding; we would definitely recommend their services and use them in the future. Thank you everyone at Pococks.

Bethan · 7 June 2020

★★★★★ 5/5

Google

Excellent estate agents, would recommend them to anyone, they are kind, quick to respond and went the extra mile to get us into the property as quickly as possible. Couldn't ask for anything more. Big thank you to Tom, he was great at the viewing and provided an excellent customer service.

Dan · 27 January 2025

★★★★★ 5/5

Google

I couldn't be more pleased with the outstanding service that Tom and the team at Pockocks (Marchwood) provided. They were totally professional, producing outstanding photos/information on my property. This resulted in an extremely quick sale and great sale price. During the period that the property was vacant they continued to communicate regularly. Several times they went above and beyond, assisting with gardeners, access for tradesmen etc. I have no hesitation whatsoever in recommending them.PositiveResponsiveness, Quality, Professionalism, Value

John · 25 August 2022

★★★★★ 5/5

Google

I have been renting properties through Tom and the team at Pococks for over 6 years now. They are very good communicators, and have responded to any issues that have arisen promptly and effectively. Would highly recommend to any tenant looking to rent in the local area to use Tom and the team at Pococks.

R · 15 April 2024

★★★★★ 5/5

Google

Excellent service from an agency who knows the local area and their clients well. We used Pococks to sell our house but for a variety of reasons things didn't go to plan. All the way through, Tom and Katy were there to help and advise. When we are ready to put our house back on the market we will not hesitate to use them again.

Georgina · 14 August 2023

★★★★★ 5/5

Google

A big big thank you to Tom, Katy and the Pococks team! We have used Pococks a few times over the years through renting, finding our first house and then recently selling and moving to our second home. The team are faultless - always so friendly and helpful and nothing is too much trouble. Tom was incredibly helpful with the sale of our house and went above and beyond helping us find a new one in the area that was just right for us. Always on the end of the phone when needed and he is so easy to talk to and ask any questions - (we had a lot being our first time selling!) Would always pop in and say Hi whenever we were walking past the office :) Katy was our main contact along the way to completion and was amazing - always just a phone call away and always kept us up to date. We are so very very grateful for the help in successfully getting us in just before Christmas! Before our first house we rented off Pococks for a year and a half - we used other estate agents previously who were quite honestly horrendous and Pococks restored our faith in estate agents again! We would 100% recommend Pococks to anyone and will definitely be using them again in the future.PositiveResponsiveness, Quality, Professionalism, Value

Bryony · 25 August 2021

★★★★★ 5/5

Google

Friendly, professional and very responsive. We were selling our property in Dibden Purlieu. Tom handled the valuation and provision of the necessary information for selling. We had not sold a property in over 30yrs so needed some guidance. We had 3 separate valuations from agencies but decided to go with Pococks as Tom was excellent, very relaxed, friendly and helpful and we felt he gave a realistic valuation of our property. Once we had decided to go with Pococks we were mainly handled by Katy. Once again, friendly, helpful and very responsive to our questions and needs. Pococks are also (we believe) the only agent in the area who charge a set fee (no sale no fee) which we felt was realistic and helped us to budget accordingly (no hidden costs). Pococks are a family business and it is clear that they care about their customers. We are happy to recommend them based on our own experience and if we had another property to sell in the area, we would definitely use them again.

Brian · 14 August 2021

★★★★★ 5/5

Google

I purchased a property through Pococks. I found them very easy to deal with and it was very clear that they really cared about their customer. Our sale fell through and so had to go back to market briefly and initially that meant that for us, as buyers, we were a little anxious about how things were going to go based on Pococks response. However, it was very clear that this was only because they really wanted to make sure that their customer got the best from them and were not messed around by buyers. We mostly dealt with Katy and she was very professional and really responsive and communicative which made the whole process less stressful for us and I would definitely look to sell through them next time we move.PositiveResponsiveness, Professionalism

Claire · 14 August 2021

★★★★★ 5/5

Google

A big big thank you to Tom, Katy and the Pococks team! We have used Pococks a few times over the years through renting, finding our first house and then recently selling and moving to our second home. The team are faultless - always so friendly and helpful and nothing is too much trouble. Tom was incredibly helpful with the sale of our house and went above and beyond helping us find a new one in the area that was just right for us. Always on the end of the phone when needed and he is so easy to talk to and ask any questions - (we had a lot being our first time selling!) Would always pop in and say Hi whenever we were walking past the office :) Katy was our main contact along the way to completion and was amazing - always just a phone call away and always kept us up to date. We are so very very grateful for the help in successfully getting us in just before Christmas! Before our first house we rented off Pococks for a year and a half - we used other estate agents previously who were quite honestly horrendous and Pococks restored our faith in estate agents again! We would 100% recommend Pococks to anyone and will definitely be using them again in the future.

Bryony · 7 June 2021

★★★★★ 5/5

Google

I cannot recommend Pococks enough, they made selling our house a stress free experience! Tom and Katy were always available and would respond very quickly. They were always so friendly and I had complete trust in them to sell our house. So nice to be able to use a famy run business with a small staff and everyone is well informed. I only wish we could have bought from them too!

Mary · 10 September 2022

★★★★★ 5/5

Google

I would recommend Pococks estate agents with complete faith in them to do an amazing job. Tom was my main contact and he kept me informed and up to date throughout and I felt confident leaving things with them and never had to chase for an answer on anything. I’d been speaking to them on and off for a year as I wasn’t sure if I wanted to rent out my house or sell it and they were knowledgable and approachable for both options. I ultimately sold using Pococks and didn’t consider another estate agent based on my previous communications with them. They are approachable, friendly and considerate and make you feel like they are fully there to support during such a stressful time. I always felt like I could go to them for advice or a chat if I needed to and they were very good at explaining the process and options available to me. I would recommend them without hesitation! Please open an office in London so I can work with you again!! Massive thank you - you’ve set my benchmark for estate agents very high :)

Cat · 7 June 2020

★★★★★ 5/5

Google

We rented out our house via Pococks for ten years and eventually sold it through them too. Firstly the service provided for rentals was exceptional, as there was never a hitch. Maintenance was done when needed, via local (i.e. good value) contractors, and they have contacts for everything. We were always offered a range of services, covering cheaper short term fixes, verses longer term, more expensive fixes, with a pros and cons for each. Rents were always collected in a timely manner, and the one time we had tenants who did not live up to their end of the bargain, they were removed at the end of their contract and monies collected for the damage done. I would say Pococks strike the balance perfectly between Landlord and tenant, and the they served their tenants as well as they served me. Often helping me with moral dilemmas about rents rises and considering the welfare of the tenants. Perhaps more a statement about my morals, but appreciated by me! When it came to selling our house, we were extremely lucky to get an offer the day it went on the market, but we hadn't yet signed a contract, but they did not let this get in the way, based on our ongoing relationship. The sale went through very smoothly and I could not utter one bad word. One final point, we originally considered, when renting the property out, out of town cheaper agents, and went with them for a month or two, but they did not deliver. Pococks did straight away - they have the longevity and trust that only a local agency can deliver. One final final point :) We worked with them remotely for the whole ten years, and whenever we needed a favour, they helped us out, without charge. In fact we did not see them or the house for ten years, and nothing could have been smoother - in fact even on final completion of sale everything was done for us, such as forwarding address, bills, clearing the house etc. Trust these guys - they're the best! Thanks Ollie

Oliver · 7 June 2020

★★★★★ 5/5

Google

I rent my flat through Pococks and cannot speak highly enough of Katy. She kept me updated with viewings and feedback from tenants as well as sending me regular condition reports following management visits. Katy is very knowledgeable and I would highly recommend them in both sales and lettings.

BW · 8 June 2019

★★★★★ 5/5

Google

We used Pococks to sell my late mothers property. This was not a straightforward sale, Tom, Katy and the team were amazing, they took the stress out of selling the property and dealt with any issues very professionally and timely. We would definitely use Pococks again. Thanks Tom and Katy for all your hard work!

Vince · 14 August 2023

★★★★★ 5/5

Google

Highly recommend Pococks. From the first email they were amazing, responded quickly and were always on hand to answer any questions. Tom was so lovely on our viewing & both Tom & Katy have been amazing with everything since moving in. Nothing is to much trouble. They are so easy to talk to and always so happy to help! Don't plan to use any other estate agent now!

Sadie · 25 December 2021

★★★★★ 5/5

Google

Have just completed on a property and Katy and the team have been fantastic throughout the whole process, thank you again all.

Cazz · 15 January 2025

★★★★★ 5/5

Google

Highly recommend Pococks. From the first email they were amazing, responded quickly and were always on hand to answer any questions. Tom was so lovely on our viewing & both Tom & Katy have been amazing with everything since moving in. Nothing is to much trouble. They are so easy to talk to and always so happy to help! Don't plan to use any other estate agent now!

Sadie · 7 June 2021

★★★★★ 3/5

Google

I have rented a house through Pockocks for just over three years. There was some confusion & a few difficulties when it came to the renewal of my last tenancy but after speaking to the staff about some of my concerns we were hopefully able to resolve these issues. If you do have any problems it is worth speaking to them to see how they can help. The house itself is extremely nice & well maintained.

S · 8 June 2018

★★★★★ 5/5

Google

I would highly recommend using Pococks. They handled our sale and purchase so efficiently and quickly and Tom was great and chasing solicitors and agents in the chain to keep things moving and always kept us informed and up to date.

Pippa · 8 June 2019

★★★★★ 5/5

Google

Tom was very friendly, professional and efficient during our property search. Move-in was seamless with and they are always easy to get hold of. One of the best estate agents we have rented from

Daisy · 15 April 2024

★★★★★ 5/5

Google

We have used Pococks twice now. Firstly in 2006 for the sale of our first flat and the purchase of our first house. Secondly and most recently we used them to sell our house. From start to finish the service we received from the staff in Pococks was superb. They were always on hand to answer any questions regardless of how many times they may have heard it before. They were very accommodating to our needs, especially when viewing countless houses. The advice we received to make our house more saleable was fantastic! If you want a family run business with friendly staff to look after like you are the most important person to them then look no further than Pococks! Thank you all very much!

James · 14 August 2020

★★★★★ 5/5

Google

Many thanks to Tom and the rest of the team at Pococks. I was impressed by their professionalism, honesty and helpfulness when i purchased a property through them 10 years ago, It is well known Pococks are highly regarded in the Marchwood area so i was pleased to find they were just as impressive when i recently sold the property through them.

Peterseva · 7 June 2020

★★★★★ 5/5

Google

I'd had a bad time due to some poor choice of business partners prior to renting with Pockocks, I had bad credit and was not in a stable position. They took a chance on me and I've been very grateful ever since. Fee's were pretty standard but since moving in I've never been charged fees for renewal or even when I locked myself out and had to get the lock drilled out. Only problem I've ever had was rectified in under 24 hours. Overall; I'd thoroughly recommend them as letting agents.

Peter · 8 June 2019

★★★★★ 5/5

Google

I purchased my house and then sold it through Pococks. On both occasions I found they really worked hard to help secure a completion of sale. During our recent sale I found their local knowledge and experience very reassuring when we engaged them and they provided a very high level of customer service after offers had been accepted and the chain was complete. We liked that we could always get hold of them either by phone or e-mail and they listened as well as offering their own professional advice and knowledge.

Adrian · 8 June 2019