Every review we hold for the Mansfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have just purchased a house from Buckley Brown,And I would like to say how amazing Debbie has been. Even though we didn't sell our house with her. she was absolutely amazing. Debbie would call us at least once a week to give us up dates. Which i have to say is more than my own estate agent did .
If i was going to sell a house I would 100% go with Buckley Brown.
Debbie thank you so much for all you have done for us over the last few week's. You did a awesome job 👏 Debbie you where very professional, friendly and extremely passionate. Thank you so very much for helping us over the line.
Andrea & Shane
Andrea & Shane
Andrea · 20 January 2026
Agent replied · 27 January 2026
Thank you so much for taking the time to share such wonderful feedback. We’re absolutely delighted to hear about your positive experience with Buckley Brown and, in particular, with Debbie. Keeping clients regularly updated and supported throughout the process is something we pride ourselves on, and it’s fantastic to know Debbie went above and beyond to help you through your purchase. Congratulations on your new home, and we wish you both all the very best for the future.
★★★★★ 5/5
GoogleWe cannot speak highly enough of Buckley Brown and in particular, Bella Read. She was looking after us for a previous purchase we made so we were insistent she dealt with us for our next purchase.
Constantly updating us (via phone) as well as email, she made sure we were notified every time there was a development.
Even on moving day there was huge delay with the transfer of money but Bella stayed behind to make sure we had access to keys and even missed part of her Xmas party to stay and wait for us.
Outstanding service and couldn't recommend Buckley Brown and in particular Bella Read who is a credit to the business.
Fabio · 20 January 2026
Agent replied · 27 January 2026
Thank you for your kind feedback. We’re delighted to hear about your positive experience with Buckley Brown and Bella. We’ll be sure to pass on your comments, and we wish you all the best in your new home.
★★★★★ 5/5
GoogleI cannot recommend Debbie from Buckley Brown highly enough. As a first-time buyer, I had no idea what to expect and came into the process with plenty of questions (many of which probably sounded silly) but Debbie never once made me feel that way. She supported me through every single step of my house purchase, calling me every week with updates, even if the update was simply that nothing new had happened yet. That consistency meant the world to me.
What Debbie didn’t know is that I’m autistic, and the whole experience could easily have become overwhelming. Instead, her kindness, patience, and genuine care made me feel safe, reassured, and never alone. She didn’t treat me like “just another client” she treated me like a person. Her dedication turned what could have been a stressful process into something I can honestly say has been a pleasure.
My purchase is now almost complete, and I am endlessly grateful to Debbie for guiding me through it with such compassion and professionalism. She is an absolute credit to Buckley Brown. If you’re thinking of buying or selling, I HIGHLY recommend Debbie at Buckley Brown. She has been outstanding!
Lea · 16 December 2025
Agent replied · 30 December 2025
Thank you so much for taking the time to share such a heartfelt and thoughtful review. We are truly grateful for your kind words and are absolutely delighted to hear about your experience with Debbie.
Supporting our clients with care, clarity, and consistency is something we pride ourselves on, and it means the world to know that Debbie made your first-time buying journey feel reassuring and positive. Her patience, compassion, and dedication are exactly what we strive for at BuckleyBrown, and your feedback perfectly reflects the values we hold as a company.
We’re especially pleased to hear that Debbie helped make the process feel manageable and supportive for you. Knowing that she made you feel listened to, respected, and never alone is incredibly important to us.
Congratulations on your upcoming completion, such an exciting milestone!
We wish you every happiness in your new home, and thank you again for trusting BuckleyBrown. We’ll be sure to pass your lovely feedback on to Debbie.
★★★★★ 5/5
GoogleI couldn't be happier with Buckley Brown and all the team during the process of selling my property! They were highly professional, extremely knowledgeable, and sold the property for the asking price. Communication was excellent throughout the entire process. Highly recommend them. Special thanks to Jack Bull the Sales Negotiator and Debbie Straw the Sales Progressor who were both excellent in every way. The flowers were a lovely surprise too. Thank you so much. Daryl
Daryl · 9 December 2025
Agent replied · 30 December 2025
Hi Daryl,
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience selling your property with us. Knowing that our team’s professionalism, knowledge, and communication made the process smooth and successful truly means a lot.
Jack and Debbie will be thrilled to receive your kind words, they take great pride in supporting clients every step of the way. We’re also glad the flowers brought a nice surprise at the end of the journey!
Thank you again for recommending us and for putting your trust in Buckley Brown. We wish you all the very best for the future.
★★★★★ 5/5
GoogleAbsolutely First Class from Start to finish.. Every member of staff were professional, communicated throughout a stressful time.
Special mention to Maddie Corden in Sales Progression who was brilliant. She went above and beyond to try and resolve issues in the chain .
Also thanks to Jasmine, Jack and Gemma who were great too.
A great team and would definitely recommend Buckley Brown .
Joanne · 13 February 2026
Agent replied · 13 April 2026
Thank you for your fantastic review and for recommending Buckley Brown. We're thrilled to hear that our team kept you well informed throughout the process, and we'll be sure to share your special thanks with Maddie, Jasmine, Jack and Gemma. It was a pleasure to support you with your move.
★★★★★ 5/5
GoogleBuckley brown sold our house in about 8 weeks and they was very professional & Gemma & Sophie kept us up to date most dates, Bloody great service. 1 thing I would say if you don’t sell your house with them then you are daft stupid and would …
Keith · 7 April 2026
Agent replied · 13 April 2026
Thank you so much for your fantastic review, Keith! We’re thrilled to hear that Jemma, Sophie, and the team were able to guide you through a smooth sale and keep you informed every step of the way.
We’re also delighted that you enjoyed the flowers, it’s our little way of celebrating with our clients once everything is complete. Your kind words mean a lot to the team, and we really appreciate your recommendation!
★★★★★ 5/5
GoogleI’d like to leave a special thank you to Debbie Straw for her outstanding support throughout my sale and purchase.
This was a long, stressful process with delays and complications outside my control, but Debbie was consistently proactive, responsive, and incredibly supportive. She kept me informed, chased where needed, and genuinely cared about helping move things forward, which made a huge difference during a very challenging time.
Her communication was clear, honest, and reassuring, and she went above and beyond to keep all parties aligned. I honestly don’t think the process would have progressed as smoothly as it did without her involvement.
Thank you, Debbie, your professionalism and dedication are truly appreciated.
Mateus · 13 January 2026
★★★★★ 5/5
GoogleSophie has been an amazing agent and has handled any and all issues with politeness and professionalism.
I highly recommend her to anyone who would like to have an excellent agent to look after their property.
Sophie is definitely an asset to your organization.
John · 13 February 2026
Agent replied · 13 April 2026
Thank you for your feedback! I am pleased you have been happy with the service offered by our Lettings teams, in particular Sophie.
★★★★★ 4/5
GoogleThis was my first property I have bought, so I have nothing to compare it too. But I know people have horror stories about buying a house and it can be a long drawn out process. From the day I viewed the property to the day I get my keys (tomorrow) it’ll be less than 4 months.
Debbie has been amazing!! Having weekly updates, let me know what have or hasn’t changed over the week and explaining the process and updates so I can actually understand it. Even helped sort something that was taking the solicitors ages to sort. Debbie sorted it within 48hours! She’s been amazing and couldn’t recommend her enough!
Jack · 9 January 2026
★★★★★ 5/5
GoogleWe had Buckley Brown as our Estate Agents to sell our old house and buy our new. There were delays with the seller's solicitors and it was Deb Straw's tenacity at Buckley Brown, that meant we were able to move in before Christmas. I would recommend.
Martine · 9 January 2026
Agent replied · 16 January 2026
Thank you for your review. We’re so pleased Debbie's determination helped overcome the delays and ensured you were able to move in before Christmas. Thank you for choosing Buckley Brown and for your recommendation, we wish you every happiness in your new home.
★★★★★ 5/5
GoogleI Would like to take the time to thank Debbie so much, always kept me up to date throughout the purchase, always took the time and went above and beyond to find out information I required, thanks again for your help, Ryan
Keep · 20 January 2026
Agent replied · 27 January 2026
Thank you very much for your kind feedback. We’re really pleased to hear about your positive experience with Debbie. Keeping you informed and going above and beyond to help is exactly the level of service we aim to provide. We’ll be sure to pass on your thanks to Debbie, and we wish you all the best in your new home.
★★★★★ 5/5
GoogleI would just like to thank Nicola Jukes for her support from start to finish for her commitment to selling our mums home , Nicola was so friendly , supportive and kind as we knew it would be tough selling the home on mums behalf . Nicola is a great asset to the company ! Thank you for all your hard work . Shelley and Mark
Shelley · 13 March 2026
★★★★★ 5/5
GoogleWe recently purchased a property through BuckleyBrown Estate Agents and had a fantastic experience from start to finish. Thank you so much all the team members for their exceptional services especially Debbie Straw from sales progression team . She was truly amazing throughout the process, always helping to chase the things up and making it easy for us.
I would recommend BuckleyBrown without any hesitation.
Jesmy · 13 March 2026
★★★★★ 5/5
GoogleBuckley Brown were very supportive and helpful from beginning to the end of my experience with them. Debbie Straw was supportive throughout my whole processes after the sale of my house. Even when problems arose she would help me through them. If it wasn't for her I would have giv3n up and stayed where I was instead of starting my new life in Scotland. I would highly recommend Debbie to anyone.
Helen · 10 January 2026
★★★★★ 1/5
GoogleAwful. Buckley Brown strung me along on purpose so they could attain a higher offer, even though my offer had already been accepted. They spent a whole day fobbing me off, telling me that a manager had to look at my paper work, even though I had a deposit and mortgage in principle in place, because they knew another viewing was booked. They stopped answering the phone and made sure that my offer was not processed in time.
Leila · 13 February 2026
Agent replied · 13 April 2026
We’re sorry to hear that you were disappointed with your experience and we appreciate you taking the time to share your feedback.
To clarify, the property in question went to a best and final offers situation, which was communicated to all interested parties. As part of this process, all offers must be formally reviewed and approved before any acceptance can be confirmed.
All incoming calls and enquiries are handled via our 24-hour phone line. No calls are deliberately avoided, and messages are returned before close of business. At no point do we intentionally delay or withhold offers. Our role is to act in the best interests of our client, and we do have to take our vendors instruction, whilst ensuring all applicants are treated fairly and transparently.
We understand how competitive situations can be frustrating, and we’re sorry that the outcome was disappointing on this occasion. We wish you all the best with your continued property search.
★★★★★ 5/5
GoogleHuge thanks to Rhea and Maddie for their help on the sale through to completion of my property. Would recommend Buckley Brown to anyone wanting a professional service from their estate Agent
Sharon · 26 January 2026
Agent replied · 27 January 2026
Thank you so much for your kind review. We’re delighted to hear that Rhea and Maddie were able to support you through to completion and provide a professional service throughout. Your recommendation truly means a lot to us, thank you for choosing Buckley Brown.
★★★★★ 5/5
GoogleBuckley Brown are a really friendly, professional and excellent estate agent. On a personal note we would like to thank in particular Tia for all her diligent hard work, not only professionally but personally too. It felt like we were dealing with a friend within a business.
Couldn't recommend Buckley Brown highly enough.
Lee · 6 April 2026
★★★★★ 4/5
GoogleDebbie Straw was amazingly helpful. Always ready to listen and always returned calls, with updates and relative information. Many thanks to Debbie for your friendly way.
This all made selling the bungalow a much more pleasant journey, especially after à buyer pulled out at the last minute.
Debbie you were GREAT,! Many THANKS
Marilyn · 23 March 2026
★★★★★ 5/5
GoogleBuckley brown was amazing from start to finish, we saw a property for sale before ours was on the market, the person that owned the bungalow was fed up of time wasters and only wanted to show people around there property that was close to selling theres but Lauryn from sales at Buckley some how managed to talk him round, we went to see it and fell in love. After quite a few weeks ours hadn't sold and we got a call from Lauryn saying that the owner had another offer on the bungalow and in the same breath told us that we had a offer on ours, we couldn't believe our luck but Lauryn also told us that the offer on the bungalow was more than we had made but she told us to leave it with her. The next day Lauryn came back to us and told us that the owner of the bungalow decided to turn down the offer of more money and go with us, how Lauryn talked him round I don't no but she was amazing, from then everything went smoothly we were past on to Steph who was the after sales team and she was also brilliant, she kept us up to date with the sale and conversed between us and the solicitor when needed. I would wholely recommend Buckley brown for selling and buying you property they are a company you can trust to do the job right.
Jayne · 16 December 2025
Agent replied · 30 December 2025
Thank you so much for taking the time to share your wonderful experience with BuckleyBrown! We’re absolutely thrilled to hear that Lauryn went above and beyond to help you secure your dream property. We're so glad everything went smoothly after that, and it's fantastic to hear that Steph also provided excellent service through the after-sales process.
Your kind words and recommendation truly mean the world to us. We’re grateful for your trust, and we’re so happy to have been a part of your journey to finding the perfect home. If there’s anything else you ever need, please don’t hesitate to reach out. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleIf your selling a property Buckley Brown are the best estate agents to choose.
The agents/staff had
Excellent communication.
Outstanding Professionalism.
Very skilled competent and experienced .
The lady who was mostly managing overlooking and handling the sale of my property from my perspective Went Beyond the Call of Duty if any issues needed resolving.
Her name is Nicola Jukes.
Many thanks to ALL the staff at Buckley Brown.
Mr K Newton
Kevin · 13 February 2026
Agent replied · 13 April 2026
We're delighted to hear that you experienced excellent communication and professionalism from the team throughout your sale. Your special mention of Nicola is greatly appreciated, we will be sure to pass on your kind words, and she will be thrilled to know her support made such a difference.
Thank you again for choosing Buckley Brown and for your kind comments about the whole team.
★★★★★ 5/5
GoogleCourtney and her team were excellent. Always available for a chat if I had any question and never hesitated to spend time.
Karthi · 13 February 2026
Agent replied · 13 April 2026
Thank you for your feedback, it is very much appreciated.
★★★★★ 1/5
GoogleNearing 3 and a half months soon and still not sold our property even after numerous price reductions and a threaten to change agents already🤦♀️ bearing in mind 2 properties on our street only a few doors down have gone with a cheaper estate agents with 1% commission (bearing in mind buckleys charge a 1.25% commission) and both of these have sold within a FEW WEEKS!!
Natasha · 13 March 2026
Agent replied · 13 April 2026
We’re very sorry to hear how disappointed you feel with the progress of your sale, and we completely understand how frustrating and disheartening this experience can be.
From the outset, our valuer advised a marketing price closer to £210,000 based on current market conditions; however, we agreed to launch at a guide price of £210,000, £220,000 in line with your expectations. The property was brought to market in December at this level.
As market feedback developed, we worked with you to adjust the pricing strategy. In late January, this was amended to a fixed £210,000, alongside a plan to reposition to a guide price of £200,000, £210,000 should a sale not be achieved. These changes were made to help keep the property competitive and encourage further interest.
Following the most recent adjustment, we have seen an increase in activity, resulting in multiple viewings, which is encouraging in the context of the current market.
We understand the comparisons being made with other properties on the street; however, each sale can vary depending on factors such as plot, layout, and buyer requirements at the time. Whilst we have successfully handled approximately 50% of the recent sales on your street over the past year, we fully appreciate that your only concern is your own property. We recognise that, and we share your surprise that a sale has not yet been achieved given other recent activity nearby.
From a service perspective, your negotiator has remained in regular weekly contact, ensuring you have been kept fully informed with feedback from viewings and ongoing market updates. We hope this reflects how focused and committed we have been in doing everything we can to achieve a sale on your behalf.
We are genuinely sorry and disappointed that we have not been able to secure a sale for you at this time. Whilst we would always hope to sell every property we market, there are sometimes variables outside of our control that can influence the outcome. We do hope you can see and appreciate that the lack of a sale is not through any lack of effort or commitment on our part.
Many thanks, Jon Brown
★★★★★ 4/5
GoogleThought we had lost a purchase of a house we really wanted but Nicola Jukes was brilliant with communication with us and the seller and managed to work some magic, so we all came to a agreement and now we're back on. Thank you 🙏👊 …
Jimmy · 13 March 2026
★★★★★ 5/5
GoogleThe whole experience with Buckley Brown was brilliant. Everything was explained thoroughly and was a quick process from start to finish.
Kirsty · 14 January 2026
Agent replied · 27 January 2026
Thank you for your feedback!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
