Every review we hold for the Mansfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
Google17 May 2023
13:24
I was a first time buyer and knew very little of what was involved in buying a home. Kirsty was lovely, very easy to talk to. She understood my situation, laid everything out for me, explained in language I understood and was very patient.
We talked through what I needed, she found me the best mortgage deal and discussed other things I hadn't necessarily thought about such as home and life insurance.
Kirsty followed the progress of the purchase and just before completion managed to renegotiate the mortgage with the lender, getting better rates, excellent.
Kirsty Ford really was invaluable and I would heartily recommend her.
Rubble · 25 October 2023
Agent replied · 24 October 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would just like to thank Beth Smith who works in the Mansfield Bairstrow Eves branch, and to give her the recognition she deserves. From the get go Beth honestly could not do enough for me and went above and beyond in every way. She was polite and very helpful and definitely knows her stuff regarding helping people find their dream homes in the renting department. Beth ensured all information was understood and went through everything so clearly and most off all, made me feel so welcome. Although it wasn’t the outcome I wanted, Beth has reassured me that if I need help or assistance in the near future she will be happy to help and for me there, that is a competent team player. Thank you for being you Beth and helping me like you have and would definitely recommend anybody to reach out to this branch whether it be renting, selling or buying a home. So again, Beth thank you so much for being the person you are and making people feeling so at ease. You will help a lot of people with your kind and calmly approach towards others. Keep being you and never change.
Dionne · 25 October 2023
Agent replied · 24 October 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKirsty Ford has been an incredible help with our mortgage application process, and she made both of us feel very comfortable moving forward with the situation. Before speaking with her we were not very knowledgable about what the process would be like - but she has kept us updated and aware of all the steps and time frames for these steps.
She is friendly and very supportive to work alongside, and we both feel very thankful for the help we have recieved from her with this huge life change. Kirsty has made sure we are kept in the loop along the way and has generally made a very stressful and confusing situation feel much easier to work through.
Layla · 25 October 2023
Agent replied · 24 October 2024
Many thanks for your outstanding comments and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIf you are looking to sell your property in Mansfield then look no further than Bairstow Eves.
After a bad experience with choosing the wrong estate agents for us, the staff at Bairstow Eves were nothing but helpful and professional, from the property valuation by Lauren to mortgage advice from Kirsty and sale dealt with by Mollie.
Kirsty went above and beyond for us through the whole process and following a stressful time with solicitors was nothing short of brilliant!
Mollie and Kirsty were both exceptional during the months leading up to exchange and completion.
I can’t recommend them enough. Thank you!
Susie · 25 October 2023
Agent replied · 24 October 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic. (I sold my property). Everything ran so smoothly. Mollie was fantastic always happy to help, kept me informed the whole way through rang me as soon as the solicitor emailed me was always on it before I was. Fantastic experience with all the team. I would highly recommend the team at Mansfield. I will definitely use them again in the future. I also used their solicitors they recommended equally as fantastic no issues from putting the house up for sale to compleation was under 3 months. Would of been less if not for the christmas holidays :) Thank you Mollie you have been great. Also thank you to Lauren, Liam and the solicitor team you made selling the house far less stressful for me. Until next time. Thank you.
Melissa · 25 October 2023
Agent replied · 24 October 2024
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSold my property with Bairstow Eves Lauren was my point of contact. Throughout the selling process she managed every part from giving me advice on what the property needed to get buyers through the door and keeping me informed at every point. The house sold on the first day of viewings and the sale was completed in just 9 weeks thanks to Lauren keeping everyone updated. I wouldn't hesitate to use Bairstow Eves again and would recommend Lauren I found her very friendly and helpful and making the whole process stress free.
Carl · 25 October 2023
Agent replied · 24 October 2024
Thank you for your terrific recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI currently have my house on the market and am viewing numerous properties with multiple estate agencies. Of all the agents I have come across Amber at Bairstow Eves is in a totally different league. She really does go above and beyond for anyone selling with them, sending me properties I may not have looked at, making appointments, really selling a place at the viewing and following everything up in a prompt and professional manner. I only wish I’d used Bairstow Eves to sell my own. Amber is a credit to the company and makes the process so easy.
Debbie · 25 October 2023
Agent replied · 24 October 2024
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy mother sold her house with Bairstow Eves recently. The process was smooth and they made it really easy for my mother to manage. Kirsty Pilgrim came to do the appraisal. She put my mother at ease and gave a full explanation of the process, the state of the market and how best she thought it would be to market the property. She was extremely knowledgeable and confident in her sales strategy. She also came armed with research of similar houses in the area and what they are selling for / sold for. All the viewings were arranged to take place over a 2 day period and they had a representative carry them out so my mother could just go out for the day and not have to stress about it. Once the offers came in and one was accepted Liam kept in contact with my mother and sister every single week to provide an update right until completion day. All in all a fantastic service and I would highly recommend them especially Kirsty on the appraisal, valuation and marketing side and Liam on the communication and completion side.
Vee · 25 October 2023
Agent replied · 24 October 2024
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would like to express massive thank you to Kirsty Ford , mortgage advisor of Bairstow eves. She is brilliant, very helpful , amazing person. She help us get our mortgage approved in 2 weeks. Alongside to that she explained every step very clearly and assisted us on several other things as me and my husband are first time home buyer and her help has been immensely helpful to proceed the purchase of property.
Another big thank you to Mollie from sales who has been updating us on the entire process and has been really really helpful on listening and solving our concerns.
We had terrible experience with previous home buying process which we had to give up.
Choosing Baristow eves has definitely make things much easier.
Kranti · 25 October 2023
Agent replied · 24 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleI purchased my current house through Bairstow Eves in Mansfield, meeting Mollie Rowden at the property.
She was knowlegable, professional and extremely helpful in showing me around the property. Points that I raised during the visit that she did not have the information to hand at the time.
she contacted the vendor and rang me the following morning with information.
The long drawn out conveyancing system that exists within the legal profession has been a bone of contention for years in purchase and sales.
However Mollie kept me informed throughout chasing up both sets of solicitors in order to ensure a prompt and smooth transaction. During my life time I have bought and sold 8 houses and would say that working with Mollie from Bairstow Eves was the smoothest and less stressful than any other estate agents that I have been involved with.
I was kept fully up to date both with phone calls and emails and were returned as promised.
Professional friendly staff who look after their client.
RORY · 25 October 2023
Agent replied · 24 October 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMollie was absolutely outstanding through out the whole process of purchasing our house! Was extremely efficient, friendly and just the best estate agent I’ve ever dealt with! I will definitely recommend Mollie to anyone looking to purchase a new house! Made the whole process seamless and stress free. Thank you Mollie it was a pleasure to deal with you! You are a credit to that Business.
** However avoid the lettings team at all costs! The worst customer service I have ever received. **
It’s a real shame that the two departments have completely different attitudes towards customers. If it wasn’t for Mollie this would be a completely different review.
Bethany · 25 October 2023
Agent replied · 24 October 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAfter a few estate agents had been out to value my late fathers property, Amber came out to see me. I was Immediately impressed with her professionalism, knowledgeable and friendly attitude. I knew she was a woman that "gets the job done" and was I proved right. Not only did the property sell quickly, it sold for more than the other estate agents were valuing it at. You get what you pay for.
Everybody that I dealt with at Bairstowe Eves, Mansfield were all very helpful, making a stressful process as easy as it could possibly be. Brandon and Laura were there to help fill out all the paperwork. So helpful, nothing too much trouble.
Melanie was extremely helpful and kept me fully up to date with the sale progress.
I could not fault the service I have received from these lovely people.
I would not hesitate in recommending these people and would 110% use again.
Thankyou everyone for what you have done!
Martin · 10 April 2025
★★★★★ 5/5
GoogleI recently purchased my first ever home with Bairstow Eves Mansfield and just wanted to take the time to leave a review and express my thanks to the brilliant team here who helped and supported me to do so! Special thanks in particular to Nikki, Amber and Melanie who were all excellent - friendly, consistent and never failed to answer any question I had throughout the process (and as a first time buyer, it was a lot of questions!). Thanks again, team!
Alice · 6 August 2025
Agent replied · 24 August 2025
We are beyond thrilled to have helped you purchase your first home! Our team takes great pride in delivering exceptional customer service and we are so happy to hear that Nikki, Amber, and Melanie were able to make the process smooth and stress-free for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI can highly recommend this team, I’ve been renting a property through them for over a year now and never had any issues.
Today Lucie Bamford-Jones went an extra mile and provided an excellent customer service that I have not even asked her to do so - without going into details, she definitely eased my mind today and she didn’t have to! Absolutely perfect people to deal with
Marta · 27 February 2024
Agent replied · 24 October 2024
Many thanks Marta for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI spoke to Liam who works at Bairstow Eves. He was very polite and helpful as he gave clear information about buying the property. Liam communicated well with us as he spoke about the offers and gave us a clear understanding of buying the property. As he gave clear information I thought that the property was at a good value and
I am very satisfied with the service received.
Thanks
Dharshini · 25 December 2023
Agent replied · 24 December 2024
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe can't thank bairstow eves enough, lucie has been amazing from first enquiring about a property to finally getting the keys, lucie talked us through every step of the way even when we faced any hurdles she was always there to help us, lucie and the team are very professional and always go the extra mile unlike other companies, we would highly recommend bairstow eves to anyone considering using an estate/letting agent.
Thankyou from the bottom of our hearts lucie, Jacob and the fantastic team.
Angela · 10 July 2025
Agent replied · 8 September 2025
Hello Angela,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Lucie and the team were able to guide you smoothly through the process and provide the support you needed. Your kind words and recommendation mean a lot to us.
Best wishes,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleMe and my partner came to Ella from Country Wide Mortgage Services to help us purchase our first property. We had the best experience with Ella, she was so helpful in explaining everything to us to make sure we understood and recommending the right products for us and looking at our affordability. We couldn't have done it without her and would recommend Ella to anyone looking to buy a property!
Katie · 25 October 2023
Agent replied · 24 October 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFrom start to finish we have dealt with Lauren who did all she could to reassure us throughout the process of buying our first house.
This was a very new, very scary process for us and Lauren was always quick to respond via email or call us to let us know the current situation. Highly recommend her for any first time buyer she really does put you at ease!
Lifestyle · 25 October 2023
Agent replied · 24 October 2024
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service. Jacob Swiffin was our agent, and he really helped us get the property in practically a week. Really recommend their services.
Shantam · 8 September 2025
Agent replied · 26 October 2025
Thank you so much for sharing your experience! We are thrilled to hear that Jacob provided excellent service and was able to help you secure your property quickly. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMeeshia , Gemma and the team at Bairstow’s Mansfield have made letting a property out a dream. Dealing direct with the office team is great. The only mistake Bairstow’s did make was sun contracting some parts of their business to countrywide who hide behind computer generated emails, won’t speak to clients and generally rude.
Bairstow’s team in house , Meeshia and Gemma especially are amazing , always going the extra mile to ensure everything runs smoothly . Can’t thank them enough xPositiveResponsiveness, Quality, Professionalism, Value
Paul · 25 October 2022
Agent replied · 24 October 2024
Many thanks for the marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDue to a long drawn out and nasty divorce, I had to sell the matrimonial home. The team were outstanding and helped through every step of the way without being pushy or uninterested. Kirsty and Lauren in particular I worked with and they were both amazing and an asset to Bairstow Eves. The prices were competitive and the support unparalleled. I got more for the property than expected and this was down to the hard work of Kirsty, Lauren and the team.
Highly recommended
Chris · 25 October 2022
Agent replied · 24 October 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have used Bairstowe Eves for the selling of my house, and it was sold within a week. Pretty much speaks for itself.
They organized photos, floor plans and advertising. All of which were to a high standard. I had about 12 viewings in the space of 4 days, and had sold within a week!
Communications on a daily basis, and no issues so far. I've only just sold, but I would expect this continue until we have completed as they seem professionals.
Lauren has been looking after my sale. I think that she has gone above and beyond from what I would have expected her to. With dealing with my buyers, solicitors, house enquiries etc. There have been a number of challenges, and Lauren has dealt with them in an efficient and professional manner.
They always answer the phone or ring back promptly.
I would use them again.PositiveResponsiveness, Professionalism, Value
Nathan · 25 October 2022
Agent replied · 24 October 2024
Thank you for the fantastic 5* review and it is great to read that your kind words and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have been searching for my next home for quite some time. Having contacted and met many estate agents Mollie from Bairstowe Eves Mansfield has stood out above all others, and here is why: all estate agents have said we will keep you posted on anything suitable that comes up but Mollie actually does what she says.She has contacted me with properties and checked in now and again to see if I am still searching. Mollie has a friendly and professional approach and actively works to match buyers with properties AND remembers what you are actually looking for. As a buyer I have found her to be the most helpful person out of all the estate agency staff within 20 miles radius of my area. Thank you Mollie 😊
Oksana · 25 October 2022
Agent replied · 24 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBoth sold and bought our new house through Bairstow eves Mansfield and would 100% recommend them. We had several set backs and without Lauren I've no idea how we would of coped, she was amazing going above and beyond for us, to both reassure and solve any issues that came along. She's a credit to Bairstow eves and we're really grateful for all her help. Also dealt with Mollie along the way who was really helpful and offered assistance when Lauren wasn't available.
So if you're looking for somewhere that will not only sell your home but also be there to help you all the way through then definitely use Bairstow eves.
Thanks once again Lauren you're a star!!
Helen · 25 October 2022
Agent replied · 24 October 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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