Every review we hold for the Mansfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThank you Mollie for all your help and support with the purchase of our new home! Mollie has been great in all aspects, chasing solicitors and keeping myself and the vendor updated on progress. Mollie has really made the house buying process simple and easy for us and I am so grateful!
Melissa · 25 October 2023
Agent replied · 24 October 2024
Thank you for your excellent 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJacob was helpful and facilitated a quick rental agreement, taking into consideration my personal circumstances. He was patient and approachable and I would imagine he would offer all his clients a similar experience.
Neil · 17 October 2024
Agent replied · 24 October 2024
Thank you for your glowing 5* review Neil. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleSo pleased with Bairstowe Eves. We had 3 estate agents out to value my parents house and they gave us a price £30,000 higher than one of the other estate agents. Great result as the house sold not for the value they gave us but for £3000 more! Very helpful and kept in contact with who was viewing the property and when. Very stress free, thanks to Grace, Molly and Lucy
Sue · 25 October 2021
Agent replied · 24 October 2024
Thank you for your amazing comments 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI can't thank Beth enough.
Explained my situation and she did everything she could to help me secure a property.
In under 3 weeks I had viewed a property, and had the keys.
She kept me updated every step of the way, and made it that little bit less stressful x
Lizzie · 25 October 2023
Agent replied · 24 October 2024
Thank you Lizzie for such wonderful comments about Beth and our local team! Best Wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleI would not hesitate to recommend Bairstow Eves Mansfield. I have just purchased my property through them. My main contact at their offices was Lucy banks who I would highly recommend to anyone, she was polite and professional. I would also highly recommend Lauren and Oliver who have been amazing throughout the process very polite and helpful
Thank you 5 stars from me
Emma · 25 October 2022
Agent replied · 24 October 2024
Hi Emma, thank you so much for this fantastic 5* review. I know all the team really appreciate you taking the time to leave this feedback. Best wishes in your new home! Graham, Customer Relations
★★★★★ 5/5
GoogleBairstow Eves really are the best option for selling your house quickly and with no fuss.
Lauren came out initially and gave us a valuation - she is knowledgeable, professional and really inspires confidence.
Once our property was on the market we were dealing with Amber as our sales negotiator. What a breath of fresh air!
No nonsense, very pleasant and down to earth. Our sale was completed on time and with no drama thanks largely to Amber and the rest of the team.
Thanks again guys!!
Susan · 10 October 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us this amazing 5* review Susan. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GooglePorted our mortgage with Ella, mortgage advisor and she's amazing. Honestly couldn't recommend anyone better. Ella was always there checking in every couple of days and whenever you needed someone to talk things over. Absolute legend. Not just a mortgage advisor but now a friend. Highly recommended bairstowe everytime too.
David · 25 October 2023
Agent replied · 24 October 2024
Thank you for your terrific recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRecently sold our property with Bairstow Eves. Mollie was excellent communicating with us threw every step and feedback with every viewing. In this ever changing market it was reassuring to have Mollie and her expertise to make the process a lot less stressful.
Thankyou Mollie and the team.
Jo · 29 November 2023
Agent replied · 24 October 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI bought a home through Bairstow Eves in Mansfield, and they were very helpful in getting me to the finish line, and finally the exchange and completion stage, I’m especially thankful to Mollie Rowden who was exceptional in her enthusiasm, professionalism and thoroughness in getting everything chased up and sorted. Thanks Mollie you are a star. Many thanks to all the team for a job well done.PositiveResponsiveness, Quality, Professionalism
Kath · 25 October 2021
Agent replied · 24 October 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a fantastic experience working with Bairstow to complete our house purchase. The service was exceptional, and I want to extend a special thanks to Amber Zygadlo for her outstanding support and professionalism throughout the process. She made the entire journey smooth and stress-free. Highly recommended!
A · 29 November 2023
Agent replied · 24 October 2024
Thank you for taking the time to leave us this amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSold our house through Bairstow Eves Mansfield. From Laurens first visit we knew they were for us. Confident, reassuring and totally open. Explained everything from start to finish including other options. Amber then took over during the sale and she was so calm and thorough. She was a true mentor along the journey and nothing was to much trouble. I would recommend these agents totally especially if you have little knowledge of house moving. Thankyou for all your support!
Emma · 24 September 2024
Agent replied · 24 October 2024
Thank you so much for your terrific 5* review Emma! We're thrilled to hear that Lauren and Amber provided such excellent support throughout your house sale. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleBairstow Eves in Mansfield is a very professional estate agency. Especially Lucie was helpful and kind to us, guided us through all renting process without any problems. I recommend her and the agency to everyone!!! Deserved 5 stars!
Einar · 27 May 2024
Agent replied · 24 October 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future Einar. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally happy with the service that the bairstow eves. Tegan and Ella helped me though the entire process as a first time buyer.I was initially quite daunted but the team at bairstow eves helped me though so a big thank you for all your hard work.
James · 24 October 2025
Agent replied · 26 October 2025
"Thank you for choosing us as your first time buyer experience. Tegan and Ella are thrilled to have helped you through the process. We appreciate your kind words and are always here to assist. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleVery poor sales service team.
They don't answer the phone or return my phone messages.
And when you do finally speak to someone they will happily argue with you.
They ignored my emails.
The valuation.
They did their sales pitch told me they had 4 or 5 potential people that may be interested.
Once i signed the contract they was not interested, I asked them to do the viewings. I ended up doing the 1 viewing myself, a mix up in appointments apparently.
They managed to get 1 person through my door in over
3 mths.
Ive given them 28 days notice to cancel my contract, and still they cannot be bothered to advertised my property in the last 28 days.
Totally rude staff and a utterly poor service.
Stefan · 25 August 2024
Agent replied · 24 October 2024
Hello Stefan, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have just purchased a property through Bairstow Eves Mansfield and I can honestly say from start to finish they have been fantastic. Lauren our account handler was superb, always keeping us informed and up to date with developments. Thank you Lauren for the excellent and professional service you provided to us throughout the purchase of our property.
Clare · 9 December 2022
Agent replied · 8 December 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI can’t rate the letting department highly enough. Jess was able to arrange a viewing for us on the same day and we had moved in within 3 days. The whole team were extremely professional and we were updated regularly . Fantastic , thank you!
Laura · 25 October 2023
Agent replied · 24 October 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe guidance and professionalism offered by Ella England has been superb on a recent house purchase. Ella was supportive and attentive throughout the process and I would highly recommend her services
Neil · 26 July 2024
Agent replied · 24 October 2024
Many thanks for the great recommendation, 5* review and your kind words Neil. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GooglePurchased a house through Bairstowe Eves in Mansfield recently. The purchase wasn’t smooth sailing at all due to issues out of the estate agents control however Mollie was great. She kept us informed and up to date through the whole process. Would highly recommend
Katherine · 25 October 2023
Agent replied · 24 October 2024
Thank you Katherine for such wonderful comments about our local team! Best Wishes, Scott @ Customer Care.
★★★★★ 1/5
GoogleAvoid. Avoid. Avoid. AVOID!!!!!
Currently with baistow eve. And This has been the biggest mistake I could of done when renting. It has been the worst estate agent I've dealt with.
Started with first property, no repairs completed with a baby in the house. Faulty boiler, leaks from the bathroom and no bathroom door! When leaving the property, Lucy asked me to leave within 24hrs telling me landlord had let me go. When i spoke to the landlord she was not aware of any of this. When getting my report back from deposit team, Charlotte admitted to rushing it. And not actually looking at the previous inventory attempting to charge me for items which were in the property before I arrived. I had to call the landlord, due to Charlotte not making contact with the landlord to get this sorted.
Lucy and meeshia agreed I would have a refund for having to leave the property within 24hrs, it took over a 6weeks to have this sorted with constant calls and email asking why the payment has not been done and was only sorted by myself having to call the landlord as meeshia did not do this. The landlord was not aware of any amount as meeshia was telling my self one story and the landlord another. I gave my bank details over the phone, which somehow had gone missing by meeshia. Who told me she had no clue what happened, I once again gave my bank details for refund and the money was sent to a different account and not the account I gave.
When signing for the new contract for my new property Jacob told myself, partner and father in law that the rubbish outside my property would be removed. 2 months down the line I am still fighting to get this rubbish removed. The new property had cupboards full of black mould risking my baby and myself health, it was only sorted when telling baistow eve if not sorted I would contact the council and trading standards. My number was passed on by scarlett to my current landlord without my permission.
With putting 1 star due to the terrible service I have received from baistow eve, rather then having an email from Meeisha asking how any improvements could be done, she emailed me saying she always does things quickly as she can, so does not understand the 1 star. But every situation I have dealt with the mansfield branch, I've had to call the landlords myself due to the team not doing their jobs.
Lisa · 26 June 2024
Agent replied · 24 October 2024
Hello Lisa, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSold my property before it was even posted online. When Lauren came to valuate my property, she was very easy to talk to, made me comfortable to talk business and really showed she cared on a personal level unlike some estate agents I dealt with. Amber has also been amazing with all the further completion of the sale.
These guys definitely are not the cheapest out there... But they know damn well how to operate efficiently and definitely are not the most expensive out there
Perfect middle ground for someone that wants to get "stuff" done and doesn't mind not cheating out. At the end of the the day, selling and moving can be stressful so bairstow has been worth every penny. I would happily recommend them to anyone who asked!
Georgia · 27 May 2024
Agent replied · 24 October 2024
Thanks Georgia Bramley for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHuge Thank you to Liam for his help and support in the sale of my house. It was by no means a quick and easy sale but he has been fantastic in helping to get it across the line! Thank You Liam!
Kat · 25 October 2023
Agent replied · 24 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GooglePhoebe and Courtney provided and excellent service to us, thank you. Thank you to Lauren also. Although the move was a bit complex, took longer than it should and was very stressful we got there in the end. The delays we experienced were of no fault to Phoebe. She did go the extra mile constantly and I just want to say this did not go unnoticed.
A · 25 October 2020
Agent replied · 24 October 2024
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Donna (Customer Relations).
★★★★★ 1/5
GoogleLetting property I supposed to move in was under work due to mould in it. After receiving my keys I went to check in. Bathroom mould hasn’t been fixed which they should before we move the in as it’s on contract , non of the inside doors would lock including toilet door, toilet is dirty, water tap dripping in kitchen, bedroom window covered with mould.
Called Lucie to referred this issues she said I have to report it at online portal which she should have done so it will make my moving easier but she didn’t
I send follow-up email never got reply back.
Every time I called, they said we will do our best to fix this issue. It’s been more than 17 days. The only thing they manage to fix is a toilet door. Mould smell so bad now we have really bad headache
Heer · 27 April 2024
Agent replied · 24 October 2024
Hello Heer Maher, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service. Amber was amazing, nothing too much trouble. Answered all queries in a timely manner. Overall fantastic service by Amber and the team. By far the best estate agents
Rachel · 27 May 2024
Agent replied · 24 October 2024
Many thanks Rachel bishop for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
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