Trusted Agent profile · Manchester
★★★★★
2,058 reviews across 2 platforms
12 Booth Street, Manchester, M2 4AW, M2 4AW
Part of Savills, see every office.
Savills's office in Manchester, at 12 Booth Street, is rated 4.2 out of 5 across 2,058 reviews on two platforms, including 232 Google reviews rated 4.8.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleQuick to respond and provide personal and friendly help. Used their service to find my first apartment here in UK as a student and Maria Case dealt with me personally and was straight forward to make sure I had all the arrangements and information. Since I couldn't be there to view the apartment, this was very helpful. This relieved a lot of the stress of finding my first apartment and moving abroad.
5/5
GoogleReceived excellent service and support during our purchase of our residential property which had high interest, overbidding competition and an unpleasant Bank who only pushed for profit. (repossession) Claire and Ryan worked hard to keep things under control and get the sale completed in good time and nothing was too much trouble. (not something you receive from the vast majority of estate agents) 10/10 service thanks!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotBattersea Park Flat Hunt for First Time Buyer
Savills were brilliant throughout my 18 month flat hunt for my first property purchase. They're patient, professional, and live up to all expectations.Even for a first time buyer, they are a helpful house, not simply for £1m+ properties.
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
1/5
TrustpilotTerrible experience
Terrible agency, the agents aren’t professionals at all. After 10years of renting places all over the UK, never had such a bad experience than this one with Savills, with whom I worked for the first time. Do NOT go through them.
Savills endeavours to give the best possible service so we would like to address any concerns you have. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can investigate.
5/5
TrustpilotRitesh has always been prompt
Ritesh has always been prompt, professional and attentive during our dealings with him. He`s part of an excellent team at Savills !
1/5
TrustpilotSavills commercial sector breaks every…
Savills commercial sector breaks every rule UK Law and RICS put on earth
Hi Terry, we would like to find out more with regards to your review, and would ask you to send further detail to socialmedia@savills.com so we can investigate.
1/5
TrustpilotSavills is terrible
Tenant’s requests are ignored, repairs are not easily made, only high rent costs are paid and the level of professional cleaning they used is also very poor. Anyway, a huge disappointment and terrible !!
5/5
TrustpilotSavills were entrusted to sell my…
Savills were entrusted to sell my house. They went about the whole process very professionally, courteously and with great application. They were knowledgeable and gave relevant advice as required.
Thank you for your kind words. We are delighted to have been able to help with the sale of your house. Regards,The Savills Team
5/5
TrustpilotGreat experience with Savills
Great experience with Savills and Michael Churchill especially, who found us the perfect house and was incredibly helpful all the way through the process. Five stars to Savills and to Mike. Thank you so much.
Hi David, itwas my pleasure. I really appreciate you taking the time to review, and wish you all the best for the future!Regards, Mike
1/5
TrustpilotThey NEVER replied to all the emails I…
They NEVER replied to all the emails I ever sent them.. they are really unprofessional
Hi Andrea, we are sorry to hear this and hope you can provide us with more information so we can ensure contact. Please email socialmedia@savills.com with further detail and we can resolve.
4/5
TrustpilotQuick responses
Quick responses, follow up with requests/dealing process with Ryan Griffin & Valentin Nedea in the Manchester office, they are professional.
Thanks for the review, Austina, it was our pleasure.Regards,Valentin & Ryan
5/5
TrustpilotThat's really reliable service
I had a problem with floor heating and thanks to my property manager Monique Thanks to her all problem were sorted out
Thank you so much for your review, Taisiya, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Monique
5/5
TrustpilotThanks to Savills and Fiona Wither for managing our property
We've been working with Savills for the past three years to let out and manage an apartment rental. They've always been quick to respond and get maintenance issues sorted quickly and have prevented us from having any issue with the tenants. Really appreciate the help.
5/5
TrustpilotRental search
We dealt mainly with Paige Ford, who was incredibly helpful with our rental search. Clear communications, responsive and friendly. Excellent service all the way through. Thank you
Thank you for your kind words, Ruth. It was my absolute pleasure!Regards,Paige
5/5
TrustpilotVery efficient service
Very efficient service from the vendor’s agent (Sophie Norris), responsive and helpful and good at coordinating and moving things along from offer stage to completion.
I really appreciate your kind review, and very happy to have helped.Regards,Sophie
5/5
GoogleClaire, Anam and Euan all really helpful and responsive. All paperwork, checks and signatures were arranged quickly and without issue. Move in was smooth so can't ask for more.PositiveResponsiveness, Professionalism
Cheers for the great feedback Jacob. Much appreciated. Enjoy your tenancy!
2/5
TrustpilotAll for the landlord
Nothing too unexpected but I was in a 2-year contract where Savills was managing the flat and they always gave priority to the landlord.
We are sorry to hear about your experience. We take feedback extremely seriously; if you’d like to, please send further details to socialmedia@savills.com so we can investigate.
1/5
TrustpilotWe’ve never been treated so badly as…
We’ve never been treated so badly as tenants. And we have friends we know who have used savills in other areas and have had the same bad service. We are in the cotswolds managed by Victoria pouncey from savills.
We're sorry to hear this. We take all feedback seriously, so would like to investigate the comments raised in your review. Please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
5/5
GoogleThe experience was awesome. I was looking for a 2 bedroom flat to rent and it was fast and smooth. Specially mentioning katie and kristie who put superb affort starting from a view upto the completion of the process. Professional and friendly.
1/5
TrustpilotAlways extremely slow at getting back…
Always extremely slow at getting back to customer needs. It has been 5 months dealing with them, and every time when they say 'come back to you shortly' it meant at least 1 month. Terrible services, irresponsive team, evasive.
Hi Adam, we're sorry to hear this. Savills endeavours to give the best possible service so we would like to investigate your comments further, please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
1/5
TrustpilotThey failed to take action after I…
They failed to take action after I complained about inappropriate behaviours of the building service manager on-site. They also advertised a property with services that residents do not have access to.
Thank you for raising this with us. We would like to find out further details regarding this matter. If you’d like to, please get in touch by emailing us on socialmedia@savills.com.
5/5
TrustpilotSale of family home.
Savills handled the sale of our family home after the death of my father. Very professional service and communication throughout the process was faultless. Highly recommended.
Thank you for taking the time to share a review. We are pleased to have been able to help you through such a difficult time and wish you the best for the future.Regards,The Savills Team
5/5
TrustpilotSavills exceeded our already high expectations
Excellent service from Savills. Their experience, professionalism, understanding and support exceeded my already high expectations. I have no hesitancy in recommending Savills and would certainly use them again.
Thank you for taking the time to leave a review. We take great pride in providing excellent customer service and are glad that we were able to assist you. Regards,The Savills Team
5/5
GoogleExcellent service! Our new tenancy was handled by Claire in the Manchester office and she was extremely helpful in making sure everything ran smoothly. Would definitely recommend!PositiveResponsiveness, Quality, Professionalism
Hi Joe. Thanks for the amazing feedback. Really pleased you have enjoyed the service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Savills Manchester New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
