Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI cannot thank sanderson James enough, we lost our dad in January and decisions was made to sell up. This was a difficult time for us , but sanderson James care and thoughtfulness in dealing with this was 2nd to none. Made as easy as possible with excellent communication between us solicitors and buyers, 12 week turn around. Very professional. Special shout out to Louis who went above and beyond, along with the team from the start to the end. Thank you so much😊
Mandy · 7 June 2022
Agent replied · 7 June 2023
Thank you.
★★★★★ 5/5
GoogleJoanne was absolutely amazing through out my moving in process and still since getting my keys last Monday.
She dealt with any questions/queries i had the same day and so quickly which was great.
She has made moving into my first home amazing, easy and stress free which has been a huge blessing with having a one year old running around.
She has been so professional and has also been so lovely and made me feel so welcomed as a new tenant!
The best service and would recommend Sanderson James to anyone.PositiveResponsiveness, Quality, Professionalism, Value
Georgia · 25 August 2021
Agent replied · 7 June 2023
Thank you for you review and feedback, i will be delighted to inform Joanne that you were so happy with her efforts to assist you.
★★★★★ 1/5
Googleedit; I have discovered that they were misappropriating my rent payments which my landlord never received. Fraudulent activity apparently. To anybody reading this, take extreme caution before entering into any contract, tenants deposits may not be protected and as a landlord you may not receive rent!
There is some serious malfunction at this place.
they also withheld a legal action letter from my landlord.
I was renting with them. My tenancy concluded and an inspection was done just one day after I moved out - no problems.
They still haven't returned my deposit despite being asked to do so numerous times. They ignore my communications. It was also disputed via the protection scheme and they have ignored their requests too.
Underhanded and sly comes to mind.
Dan · 6 June 2024
★★★★★ 1/5
TrustpilotNightmare experience for their letting service.
We are using Genesis City Ltd as our agent. Genesis made an acquisition of Sanderson James last year. Genesis put our letting to Sanderson James without our consent. After moving to Sanderson James, all the rents were received with serious dealy. We had to call them to chase. Their reply is always the tenant did not pay on time which was proved to be a lie. We did contact the tenants and they told us it was not the case.
Customer · 17 April 2024
★★★★★ 5/5
GoogleI just wanted to take the time to leave a great review for the maintenance team at this Gorton branch especially Emma Wright, no matter the issue is with my property she gets it sorted within days, and sends regular update. Her letting management is seamless and efficient, I never have to second guess her advice or informative updates. She is amazing and the main reason I have stuck with this agency for so long. Her service is honestly priceless.
Kerrisha · 9 December 2022
★★★★★ 3/5
GoogleI have been dealing with Dean and the team at Sanderson James for a long time never had any issues whilst Dean Sanderson was at the helm. Dean has sold the business some time ago due to ill health and new people have took over !
Phillip · 6 July 2024
★★★★★ 5/5
TrustpilotEverything you need in an Estate Agency
After speaking with several estate agents, I contacted Sanderson James who guided me through the selling process. I found them easy to speak to, answered all my questions indepth. They viewed the property within 2 hours of receiving my call. It was advertised within 24hrs. I had several viewings within 4 days. The house needed work and I was very surprised when they secured a higher price than I expected. Sell went through quickly and easily. I just left them to it, they didn't need chasing and always returned my calls. I was also impressed by their knowledge of the local area and the buying contacts they had.
Alicia · 5 May 2021
★★★★★ 5/5
GoogleHighly recommended. from start to finish got regular updates from Dougie branch manager. Took all the stress n hasle out of selling our home for fixed upfront fee. No hidden extras . Great service from the team. Thanks John and Chris
John · 7 June 2022
Agent replied · 7 June 2023
Thank you very much for your review :)
★★★★★ 1/5
GoogleAvoid this company at all cost. Agreed to view one of the properties to let. Was in a state of mental peace that tomorrow i would be viewing the property but first of all received a message today just saying your viewing has been cancelled without giving any legitimate reason. When asked for the cancellation reason as i haven’t done so, got a reply stating ‘the landlord has chosen his tenants’. Purely unprofessional behaviour from Sanderson James.
Sohail · 26 July 2023
Agent replied · 27 July 2023
We appreciate your review. We understand the frustration when certain properties get taken off the market swiftly, and unfortunately, we cannot control the landlord's decisions or timing. However, our agent diligently acted to minimize any disappointment by promptly notifying all interested parties about the cancellation, even going the extra mile by working overtime to send out the messages. We value your understanding and hope to assist you in finding the perfect property in the future.
★★★★★ 5/5
GoogleI have had a fantastic experience as a tenant with Sanderson James. From the very beginning Damian was friendly and accommodating, since then any issues or queries Emma has sorted straight away. Emma is an absolute asset to the team and I am so appreciative of her help and continuous support.
Kim · 6 November 2023
★★★★★ 5/5
GoogleBrilliant from start to finish, my solicitor was useless and messed up several times but Louis from Sanderson James went above and beyond to fix the mess they made. Thank you Louis!!
Chris · 10 September 2022
Agent replied · 7 June 2023
Thank you for you for taking the time to share your experience.
★★★★★ 5/5
GoogleIncredible service! For anyone interested in the service provided when purchasing or selling a home, Sanderson James in our experience were impeccable. Dougie and Louis dealt with all our query’s in a timely manner and not only that they went above and beyond to keep us updated by chasing solicitors regularly. Plenty of experience in the team and understand how hard it can be when working with solicitors. Thanks for all your hard work and helping us find our new home.
Reece · 7 June 2022
Agent replied · 7 June 2023
Thank you for your review :)
★★★★★ 1/5
GoogleSanderson James are renting out my house. I have had no rent and I have not agreed to a contract extension but they have extended it anyway. Nickie will not answer the phone to me and Samuel Ho can only agree that the level of service is disgraceful. The level of service has been appalling.
Tim · 15 April 2024
Agent replied · 24 August 2024
Thank you for your feedback. I've spoken with the relevant colleague and clarified that your contract is on a rolling basis, meaning it will only terminate upon your notification. Nonetheless, we apologize for any confusion you experienced. We are constantly striving to enhance our service, so please bear with us as we work to improve.
★★★★★ 1/5
TrustpilotSCAM BUSINESS AVOID
This company appears to be legit but it is not. Company director Yip Him Shun, should be ashamed of himself. Still has other businesses and his LinkedIn profile appearing to be a ‘professional’. Basically used the Sanderson James name as a front business, acted as a letting agent, took deposit money and rent from tenants and pocked all the money.You can search all his associated businesses on companies house and his LinkedIn profile by searching the director name.
CC · 14 September 2024
★★★★★ 1/5
GoogleIt has come to my attention today that Sanderson James Ltd breached ;
Housing Act 2004;
Section 213: This section requires landlords to protect a tenant's deposit in a government-approved tenancy deposit scheme within 30 days of receiving it. The landlord must also provide the tenant with prescribed information about the deposit protection within the same 30-day period.
Deposit sent in November 2023 & not enrolled in any deposit scheme, when their email stated that it will be enrolled on to TDS.
TDS confirmed that Sanderson James has not done so.
Section 214: This section outlines the consequences and potential penalties for landlords who fail to comply with Section 213. It allows tenants to apply to the county court for an order if their deposit was not protected or if they did not receive the prescribed information.
This company along with Genesis City Limited are fraudulent.
If you’re seeing this, and are an active tenant or landlord, please seek advice from Citizen’s Advice.
Philomena · 5 August 2024
★★★★★ 1/5
GoogleBeen informed today Sanderson James have been taking our rent money and not been sending the landlord for the last 2 months owing the landlord around £1500 and refusing to pay and putting us as the tenants and the landlord both in situations that could’ve ended badly, the landlord keeps trying to contact them for stuff that needs repairing on the property to just be completely ignored or to send some incompetent contractor who has no idea what he’s doing out who ruined the property more and done something I could’ve done with b&m supplies.
Deana · 6 July 2024
★★★★★ 1/5
TrustpilotTheifs stole all landlords money and…
Theifs stole all landlords money and closed there business over night and disappeared I’ve been contacting a lot of people and found out there’s loads of landlords missing rent like me - I have written my storey about them on a Facebook landlords group please come there then we can raise this together and take legal action they also owe me 2 months rent the Facebook group is called - UK Landlords support group search for my name (Ashraf Miah ) on the group and comment
Ashraf · 19 June 2024
★★★★★ 1/5
TrustpilotLiars and thieves
Sanderson James were management company for two of my properties. First year was good service. In the last 9 months, they have not responded to email and calls. I received email in March about change in Managment, expect a delay in payment. I still have not received rental payments now for over 3 months. On Sunday, I received an e-mail stating that Sanderson James has ceased trading! I have been contacted them for month to leave management but heard nothing. Now - I am owed three months rent, and they still have the tenants deposit. I have raised with the redress scheme but highly doubtful that I will see my money. I am left out of pocket, and it seems to be normal practise for this firm.
Ray · 18 June 2024
★★★★★ 1/5
TrustpilotEven 1 star is too many for this den of…
Even 1 star is too many for this den of thieves. For the last few months of our tenancy we were receiving emails from the landlord as SJ had not been passing on our rent payments despite on time payment every month. Now we are struggling to get our deposit back similar to a lot of other reviews. They do not respond to calls or emails and leaving a message for a call back is a waste of time. Absolute frauds, Sales and Lettings, so avoid this agent like the plague.
Michael · 18 June 2024
★★★★★ 1/5
TrustpilotSAM THE MANAGER LIED TO ME and STOLE MY…
SAM THE MANAGER REDDISH BRANCH LIED TO ME AND STOLE MY RENT MONEY!!!! I have used Sanderson James for years had great service until sam took over the management!! All these negative feedback is all because of sams management he lies throw his teeth! My tenants paid rent over a month ago I’ve been emailing him everyday he ignores my emails calls first day he said it’s system issues you will get paid on Monday it’s been over 2 weeks no sign of my money, now tried contacting him everyday he ignores me. His colleagues works in the same office can’t get through to him IS HE INVISIBLE?? I gave them a full month to pay my money ( I understand system issues can happen a good customer service is to get back to the customer an update them! If they were genuine they would try and resolve this but SAM Decided to ignore me and can’t get hold of him! Now I’ve started to believe other reviews were people claim that they are thief’s so after waiting for a month and emailing calling them everyday and no response about my rent I have decided to take this matter further I have no other options but to take it to the PROPERTY OMBUDSMAN I think everyone who is experiencing this should complain. I can’t believe how they getting away with it! ITS LIKE DAY LIGHT ROBBERY!!!If everyone complains to the property ombudsman they will get shut down!!!
Ashraf · 17 June 2024
★★★★★ 1/5
TrustpilotDO NOT RENT WITH THEM THEY STEAL YOUR MONEY!
Rented with this company for little under a year with no issues until I moved out. They stopped answering emails and phone calls about releasing my deposit. I have had no communication and I am still waiting. They are quick enough to answer and take your money. But when it comes time to releasing your deposit they go silent. DO NOT RENT WITH THEM. I have had to contact the deposit protection scheme and raise a dispute to get my money back.
Ronnie · 14 June 2024
★★★★★ 5/5
GoogleThis is is very professional from letting to sale. I have been with them for 5years. Nerve worried about anything. Maintenance is reasonable. Always thinking about client situation. I am very happy with their team. Hayley. Emma Damia And Ian. I will definitely come back again. And strong recommend! Thanks again for all your helping!!!
黄俊瀚 · 2 October 2022
★★★★★ 5/5
GoogleThis is is very professional from letting to sale. I have been with them for 5years. Nerve worried about anything. Maintenance is reasonable. Always thinking about client situation. I am very happy with their team. Hayley. Emma Damia And Ian. I will definitely come back again. And strong recommend! Thanks again for all your helping!!!
黄志鑫 · 25 August 2022
★★★★★ 1/5
GoogleDO NOT RENT WITH SANDERSON JAMES!
We're now on week 8 (HALF OUR OVERALL TENANCY SO FAR) of having a broken washing machine with no end in sight. Despite weekly emails chasing for updates, the story changes every time as to what they're doing behind the scenes to 'help'. Ultimately, we've been told they can't even send a member of the Maintenance team out to inspect it, because they can’t get in touch with the landlord to approve this. I’ve today been told there's absolutely no cut-off time or procedures in place should the landlord just never feel like responding, so there’s absolutely nothing they can do to help us.
We’ve also now got a double leak between the bathroom and kitchen, which has left two large, yellow stains on the kitchen ceiling, and even have bouts of water bubbling up through the cracks of the tiles in the bathroom floor - they literally couldn’t care less because they can’t reach the landlord.
But when we report a fault with the dishwasher, they jump into action emailing to let us know that they’re going through an internal restructure (that we’ve never been told about and can’t point us in the direction of where said information on this restructure could be) and that they don’t have our 8 weeks of chasing the washing machine break on their system! Until I remind them of this, and suddenly they do.
This doesn’t even include the keys not being ready for pick up the day we collected them because no one told them we were coming, nor the boiler being broken on move in which they’d logged on their property itinerary and did NOTHING about until - you guessed it! - we had to chase them.
I’ve filed a formal complaint with them that has also gone ignored and been told I can’t speak to the Branch Manager at Gorton Lane because they’re not the Property Manager, and therefore don’t deal with the property itself. What does that even mean? And if that’s the case, why do you even bother having Branch Managers at all?
I’ve been renting for nearly 10 years and never had issues like this anywhere else - and that includes when I lived in London over Covid!
Don’t waste your money here no matter how good a property looks. Absolutely infuriating and reporting them to the Property Ombudsman/Redress Scheme today.
E · 2 May 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
