Rendall and Rittner Sales and Lettings reviews

★★★★★ 1/5

Google

They let properties illegally. They fail to conduct repairs, DESPITE collecting service charges from landlords. They continue showing bidders around DESPITE prohibition orders preventing the legality of such incidents. They charge tenants for bills then fail to pay the bills, forcing tenants to pay twice or go without, when we already paid for them... They are without a doubt the WORST examples of this type of agent there is, and I cannot advise you strongly enough to avoid these charaltans. Their reviews tell you all you need to know.

Gorgeous · 17 April 2024

★★★★★ 1/5

Google

Are rendall and rittner still in business? Are you having financial difficulties? You’ve had scaffolding on Citygate for 16 months now and we have just been told that the workmen have completely walked off site because rendall and rittner haven’t paid them for weeks now. I’ve been trying to call you for the last 2 days now but either no one answers the phone and it just rings out. Or someone answers but when I ask to speak to someone about Citygate, mysteriously no one is available to speak to me and they will call me back but no one ever calls me back. Are you even still in business? Have you gone bankrupt? Should I cancel my service charge?

Anonymous · 18 June 2023

★★★★★ 5/5

Google

Having dealt with Grant and the team at Rendall & Rittner for both the purchase and sale of my property in Manchester I wouldn't hesitate to use them again based on their excellent level of service and professionalism. Grant was very responsive to calls and e-mails, and kept me well informed and updated throughout. I also found him to be very friendly to deal with, and he provided help over and above his call of duty. He certainly put in the effort to progress matters when dealing with problematic solicitors! Highly recommended!

Thomas · 18 June 2021

★★★★★ 1/5

Google

Useless. Can’t even reply to emails. Awaiting a ground rent invoice to PAY it but they cba updating the address I have on file with them despite emailing and ringing twice in the past month. Won’t be paying till they can be bothered to do their job and update their clients personal information they have on file in line with GDPR regulations. Update: still trying to get my details updated. 2 voicemails left and 4 emails sent now. Still no response; this company doesn’t want paying. @grant on 18.10.2022 I have rung that number today at 09.39, and previously 3 times but it goes to voicemail every time conveniently. I have rung the sales team for a change as I’m sick of trying to PAY you (funny how the phone is picked up when there’s potentially new business) for ground rent. I have apparently had my address updated (I’ll believe it when I see it!) but still no invoice has been received to my email that your advisor confirmed back to me today. How you can manage properties when you can’t even manage phone lines is beyond me. I thought RMG where bad but you guys are something else!

Charis · 17 April 2023

★★★★★ 1/5

Google

Are rendall and rittner still in business? Are you having financial difficulties? You’ve had scaffolding on Citygate for 16 months now and we have just been told that the workmen have completely walked off site because rendall and rittner haven’t paid them for weeks now. I’ve been trying to call you for the last 2 days now but either no one answers the phone and it just rings out. Or someone answers but when I ask to speak to someone about Citygate, mysteriously no one is available to speak to me and they will call me back but no one ever calls me back. Are you even still in business? Have you gone bankrupt? Should I cancel my service charge?

Gregg · 17 April 2023

★★★★★ 5/5

Google

A massive thank you to Rhys, Russell and Lynn - all of whom are professional, friendly and happy to assist. With their help and expertise, we have found the home of our dreams and we couldn't be happier. Though maintenance issues could be sorted quicker, I don't believe this to be the fault of R&R and more of an external issue. 10/10 would recommend - thanks again!PositiveResponsiveness, Quality, Professionalism, Value

Laura · 18 June 2022

★★★★★ 5/5

Google

I recently had daunting task of preparing an apartment for letting. As a landlord this is always a high maintenance process. Even worse if you are not a Landlord residing in the City. The team at Rendall & Rittner Sales and Letting were beyond professional. Step by step they guided me, focusing on all the concerns I had. They advised me where to place my attention in the preparation process, ensuring the Unit would be up to standard to attract the right tenant. Then with personal attention, the team placed and secured a best rated tenant. Both I, and no doubt the tenant, have had an experiencing through what is always a fraught process, of feeling correctly guided resulting in a win win outcome -- I have a well managed property, and the tenant has a comfortable new home. The entire process was efficient and personal. I was updated constantly throughout. I highly recommend the Rendall & Rittner sales and letting team. Each one of the team I dealt with were personable and professional.

Michael · 26 March 2020

★★★★★ 5/5

Google

Well where do I start! Throughout my time living in my property, the agents and staff taking care of us have been absolutely outstanding! 100% professionalism is guaranteed but there is also a personal touch to the work they do. At no point do you feel you are talking to a "suit" or someone "mechanical", R&R provide, in my opinion, fantastic and wholesome "human" interaction. We felt comfortable to approach them about anything be it any issues, general queries and even feeling relaxed enough to ask stupid or "obvious" questions. Not only our apartment, but the surrounding areas were kept in great condition and communal areas such as lifts and the like were regularly cleaned and maintained. Also whenever necessary we were put into contact with partners or subsidiaries so that we could always receive the most relevant and high quality care. Finally I would like to give special thanks to Russell Graham who handled a lot of our care! If you can, get Russell to be your handler! He is fantastic, transparent and a hard worker and I couldn't be happier with how he has performed! All in all, hugely satisfied hence the words and the rating! Darian Springer (Tenant)

Darian · 19 June 2019

★★★★★ 1/5

Google

I`d be ashamed if I worked for rendall and rittner, that includes any branch of it. *response, you don`t know my name so have no clue as to weather my compliant relates to sales and lettings. Usual tricks there , but sadly for you you don`t have google reviews bought and paid for like trustpilot. But there enough employees leaving reviews, all 5 star of course.

Shea · 18 June 2023

★★★★★ 1/5

Google

We've been in our home for a year now. That entire time Rendall & Rittner have been absolutely terrible at managing the property. In the year we've had the locks changed to the main building three times, with no notice and the new keys left in the letterboxes. Of course this means we can't enter the house to get our new keys so there has been instances where tenants have been locked outside of their homes. Just two weeks ago we had the locks changed again and messaged the company to find out why, why we weren't notified, why there was only one key and why many people were once again locked out of their homes. We've now discovered that they were not the ones to change the lock, and someone else in the flat has. After them knowing about this issue for a couple of weeks they have done nothing to rectify the situation. We have no way of knowing who can access our building which is a serious breach of security. One time we also have has a group of homeless men sleep in the communal area due to issues with the door. We also has one of them defecate on inside entrance to the property. We were told we'd have to wait for it to be cleaned up. People also shoot up heroin (or whatever it is) in the bin cupboard which they've failed to fix multiple times. There's times we've gone into the bin store room to find people in there. I've tried to contact the company 6 times over the past two weeks to discuss the current issue with the locks. Every time I've been told the building manager is busy and I'll get a call back. I never do. If you discover that these people are managing your property I'd really suggest getting together as landlords and managing the property yourself. No doubt the high amount they charge also goes into the pockets of their friends.NegativeResponsiveness, Quality, Professionalism, Value

Iona · 25 August 2021

★★★★★ 5/5

Google

We rented a property with Rendall and Rittner and we couldn’t be happier with the overall service. Everyone was really friendly and helpful. We would like to especially thank Lynn who was always there to assist us and answer any queries we had. Highly recommend this company.

Natalia · 17 April 2023

★★★★★ 1/5

Google

Hi there ive been stuck in the westone plaza1 building on cavrndish street sheffield since july. You promised our block managent that the lift in our building would be repaired by 11.08.23 then 25.08.23 then 08.09.23 But none of the above dates have been fulfilled. Is this what you do and how you work...? I am now at breaking point. How would you feel if you were stuck on the 3rd floor because of mobility and at risk of losing your life if a fire broke out. ? Ive missed important appointmets to fix my foot at the foot clinic 3times and lost all shape of my foot and now my foot is sadly deformed. My life is a misery my baby cousin got killed in july and my uncle passed away last week. And i couldnt even be with my family on these occasions. I couldnt be at 2 of my kids birthday barbeque parties in the summer. Because of rendall and rittner im stuck and now im contemplating ending it all. I lost contact with my kids and their mother due to argumnts caused because of this lift. I wasnt there for my family all summer and now theyve turned their backs on me. My mobilty car has just been taken 02nd of october 2023 by nissan. Theres nothing left for me to go out to or live for im better of dead. And i dont trust your dates or promises anymore you are not to be trusted and neither is your word. I saved up hard to get my mobility car 4000 pounds that has been reposesed and im banned from getting another car for 3years all because i was stuck up here. All this is Rendall and rittners fault. Thanks for your promised dates on 3different occasions. I hope you dont get paid a penny becaise you do not deserve it. Youve destroyed the little life i had and everything i cared about.

S · 12 April 2024

★★★★★ 2/5

Google

To summarise, things like; - Can never get a hold of anyone on the phone - They say someone will call you back but never does - They said I would cc in an email, never happened I did have 1 lady who was really helpful when it came to paying a bill (and she is thr only reason I didnt give a 1/5) - but this was after my 7th call to the company in 3 months and in that time I had to pay interest because it took so long, the Company has poor communication. And if anyone has the choice, I wouldn't recommend this company unless they sort some things within the company out.

Jahian · 25 March 2024

★★★★★ 5/5

Google

We rented a property with R&R in Beetham Tower. Rhys and Russell were amazing at getting our viewing and contracts signed within a weekend for a move on the Monday. Russell was always a pleasure to deal with during our 12 months if we had any issues. Wouldn’t hesitate to use them again.

Ellie · 18 June 2022

★★★★★ 5/5

Google

The best decision I made when buying my Beetham Tower unit was going through Rendall and Rittner (formerly Braemar). I have not met another agency which knows the properties and the niche segment of the real estate market; which Beetham is within, as well as Rendall. Grant's service was impeccable when selling me the property, and I trust him and his team with the lettings management.

Charles · 19 June 2019

★★★★★ 5/5

Google

My husband and I rented through here. the process of applying was straightforward and easy plus great communication. The agent Josh is very friendly and helpful 👍🏻 …

Nur · 17 April 2024

★★★★★ 1/5

Google

If I could put a zero I would. Shocking customer service - they treat us like a never ending blank cheque book. 60% service charge hikes in a year. Demands for bills for prior to me owning the property and 2 years after the purchase date.Shocking communication and poor service for a rip of fee. they are now charging over £1200 for iinsurance and over £2500 for service charges. stay clear.

Dawid · 18 June 2021

★★★★★ 5/5

Google

A huge thank you to Katie R. in the lettings department for being so professional. Katie was very easy to contact and always came back with an answer to my questions in a short period of time. She also was very undersanding and tried to accomodate special requets at all times. She did an amazing job liaising with the landlord. Thank you Katie!

Jose · 19 June 2018

★★★★★ 5/5

Google

Have to say that Lynn, Russell and the team over at Braemar have always been amazing with me. Nice people, genuinely helpful and anything I have needed dealt with quickly efficiently and both really friendly. I remember when I said sorry for being a pain; Lynn said "don't be silly that's what I'm here for." Nice touch to be fair. Thumbs up

M · 19 June 2018

★★★★★ 5/5

Google

Rhys was a fantastic help when viewing and securing the property. Replied to calls and emails promptly and was happy to assist when needed.

Emily · 12 April 2024

★★★★★ 5/5

Google

Braemar Estates Ltd were very helpful throughout the process of securing our new flat in Birmingham. Once we had found a property, we were able to move in within a month. Lynn was able to answer any and all our questions without delay. We would definitely recommend their services and would look to use them in the future"

Katie · 19 June 2018

★★★★★ 5/5

Google

My husband and I rented through here. the process of applying was straightforward and easy plus great communication. The agent Josh is very friendly and helpful 👍🏻 …

Hidayah · 25 August 2023

★★★★★ 1/5

Google

WORST AGENT. Save your time and money and go to someone else! The issues we flagged during the first viewing took months to be resolved, now we reported in March that our balcony was rotting away, maintenance confirmed it needed to be fully replaced and still nothing has been done 3 months later. I contacted the CEO and pretty much everyone in the office and have received the most unhelpful, disrespectful replies. If you think you will be fine because you won't need to contact them for repairs, you won't. They don't check or fix anything before the next person moves in so you're bound to have to call them! Just a few things on top of our balcony not being safe, our oven didn't work, our curtains were broken, the window needed to be resealed... I could go on. Do yourself a favour and avoid them at all cost.

Jules · 26 March 2023

★★★★★ 5/5

Google

My husband and I rented through here. the process of applying was straightforward and easy plus great communication. The agent Josh is very friendly and helpful 👍🏻 …

Hidayah · 18 June 2023