Reeds Rains reviews in Manchester

★★★★★ 1/5

Trustpilot

Very dissapointing experience with Reed…

Very disappointing experience with Reed Rains. The property was advertised before it was ready for sale. After spending time and money on searches and enquiries, we were ready to agree on completion when the seller informed us that they needed to apply for a cheaper mortgage. This process took another six weeks, and the seller ultimately did not obtain the mortgage.

Nelson · 15 October 2025

★★★★★ 5/5

Google

A HUGE thank you to Alexander and the whole team at Reeds Rains in Manchester. They have made both letting my house, and now selling it incredibly straight forward, communication is fantastic and the first set of viewings led to offers on the house. I highly recommend Reeds Rains for both letting and selling, the team are incredibly professional and helpful and responsive. Thank you again!

Esme · 20 June 2023

★★★★★ 1/5

Trustpilot

Good luck getting your money back.

We have been renting through Reeds Rains for over two years now. In the meantime we have moved from one property managed by them to another one. Needless to say the move was anything but flawless (they wouldn't consider >100K £ / year as income because I'm employed via an agency and so on).The fun part starts when you ask for your deposit back from the previous property, managed by them. Countless emails, countless requests for updates. Very little back, blaming the landlord and so on. I've agreed to their exit report and everything, I just needed an update from the specialist "moving out team". The landlord personally contacted me this weekend to say that he is trying to return my deposit but Reeds Rains is making it difficult for them to do so. We are going to start legal proceedings but as far as Reeds Rains go:- Asked for who the manager is for the moving out team (no reply).- No complaints or code of conduct policies on their website- Incompetent one line replies basically saying "we are also waiting for an update from the landlord". For weeks.- no support as a tenant. Feeling talked down to despite being a customer for years.I would strongly advise people to seek someone else for their letting needs, be it landlord or tenant. I wouldn't trust them with buying or selling a house either since their process to get a deposit back and move to another property is so shockingly poor.

Flavian · 6 December 2021

★★★★★ 5/5

Google

I recently engaged with Reeds Rains to let out a property having been disappointed with my previous letting agent company and I am so glad I did. I communicated with Ryan, Joe and Sid and found their service to be extremely professional and efficient. Ryan kept me informed throughout the whole process and I am so pleased with the short time it took to find a new tenant! I wouldn't hesitate to recommend them to others.

Chris · 20 June 2022

★★★★★ 5/5

Google

I have been with Reeds Rains for at least 5 years and they continue to provide efficient and friendly services. I am very impressed with their pro-active response. Thank you to Ryan (Senior Property Manager), he sorted out the tenancy renewal in no time. Great work.

Martin · 20 August 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!

The flat was absolutely rancid. Massive problems with hygiene and smell of tabacco and weed from downstairs has also made all my things smell I can still smell it now on things. I complained multiple times to reeds rains and that’s the reason I moved out now they are charging me for moving furniture that was already there! £150!! Dosnt even cost that even if I was liable. £200 for a clean when the flat was filthy when I moved in please find all the complaints I’ve made regarding the state of the flat! End of tennancy clean is £40 not £200. Landlord is money grabbing! The flat was infested with fleas! Boiler broke due to flat having no maintenance ever and I was just constantly ignored! Wouldn’t pay for contents insurance excess when boiler exploded! Please refur to dates on emails as I show how awful this flat was and not maintained, NEVER CLEANED FOR MY TENANCY MAY I ADD still photos of previous tenants in draws! Nantwitch are just clueless, Stephan is rude/ sexist and mansplained regarding the boiler breaking with next to no help provided. AVOID THIS COMPANY.

Georgina · 9 November 2021

★★★★★ 5/5

Google

Lily has been an exceptional property manager! She’s responsive, proactive, and truly cares about her tenants. Any issues are promptly handled with professionalism and efficiency. Her dedication has made living here a pleasure. Thank you, Lily, for all that you do!

Shas · 3 November 2024

★★★★★ 5/5

Trustpilot

A positive experience

A positive experience. Mark was knowledgeable and helpful on the initial visit. Sales brochure and video both excellent. Janet and Vicky very friendly and helpful on pricing discussions and general advice. Have been kept up to date with progress. Overall very happy.

Mrs · 19 October 2024

★★★★★ 5/5

Trustpilot

Up to now,everything has been explained…

Up to now,everything has been explained clearly by all staff in a professional and friendly manner.

Roy · 26 September 2026

★★★★★ 1/5

Trustpilot

House was put on the market in june

House was put on the market in may. Accepted an offer on property in July. We was then offered to use there in house solicitors (oniell patient solicitors )was told it would make things quicker. The buyer was a cash buyer so straight forward. Well here we are in the middle of october and still waiting on sale to go through. All down to the solicitors we was given. Me thinking them been local no they on an industrial estate in Cheshire. Even had buyer calling my estate agents complaining on how slow things are going as they are living in a caravan ready to move in and have been for months. Well its no luxury here all packed up ready to move out. Cooking from camp stove. I would never have taken there advice and used there supposedly in house solicitors. Mental torture. Should not be put under this . Something so straight forward made difficult. Leaving 2 familys in limbo..

Shaun · 19 October 2021

★★★★★ 5/5

Trustpilot

Excellent service and support…

Excellent service and support throughout. The advice has been really helpful, and nothing has ever been too much trouble. Always friendly, approachable and happy to help with any questions. I really appreciate all their support and would highly recommend them to anyone selling their property.

MRS · 14 October 2026

★★★★★ 5/5

Google

Great service once again, Aki, Libby and Joe were precise, flexible and understanding of the situation and acted in such a kind professional manner. A smooth move in process and great communication by Aki throughout. Reeds Rains is my go to place for any LL related work and the team in Manchester City Centre branch, especially is wonderful. Would recommend them over any other agency.

U · 20 June 2023

★★★★★ 5/5

Google

Jess & Aky great throughout, good communication & easy to get in contact with

Sam · 5 October 2026

★★★★★ 1/5

Trustpilot

bad customer service

They have been my estate agents for more than 5 years. I had requested them that I would pay the contractors directly for some works inorder to reduce the price. But despite the fact that they agreed in writing that I will be paying the contractors directly, they still paid the contractors which led to loss of money for myself. There is no one point of contact. They charged me twice for renewal fees in 1 month. Whenever you ask them they just redirect to renewal team, accounts team, local branch, maintenance coordinator.

Debdeep · 13 September 2021

★★★★★ 1/5

Trustpilot

Uninterested

We were interested in a bungalow they are supposedly trying to sell in Bridlington. There is clearly a garage in the picture of the frontage, but no mention at all of a garage in the information. So we contacted them to confirm the situation, a garage being an essential on our wish list. They refused to say! Were I selling a property in that area I would be looking for an agent prepared to put in rather more effort than these. The seller deserves better.

Ray · 8 September 2021

★★★★★ 5/5

Trustpilot

Huge thanks to Tim and Lauren :)

Huge thanks to Tim and Lauren, our experience with renting so far has been professional and friendly from both of you. You have been wonderful with everything from the property viewing and application to getting the odd job sorted out ready for us to fully make ourselves at home. Every interaction has been helpful and understanding. 10/10 for both of you. A very refreshing experience compared to previous experiences with letting/ estate agents. Thank you!

Gabriella · 11 September 2024

★★★★★ 5/5

Google

Just completed on a property with Reeds Rains and would recommend their professional and helpful service. For my first house buy I was guided through the process very well and referred to both a mortgage advisor and conveyancer which made it very smooth. Alex was a pleasure to purchase with and ensured a quick and efficient completion by liaising with solicitors on both sides.

Callum · 20 June 2023

★★★★★ 5/5

Google

Reed Rains have been managing my flat for about 3 years now. I've had 2 previous rental agencies in Manchester city centre, and can easily say Ryan, Anelka and the rest of the team have always been the best rental management group I've had …

Amy · 16 February 2026

★★★★★ 5/5

Google

I used Reeds Rains to sell two properties in the Manchester City centre area. The whole team but especially Alex and Joe were phenominal. I had both ends of the scale in terms of selling properties. One riddles with problems, which they sorted at every turn and the other needing to go through in 3 weeks. Again, they made sure this happened. I can not say enough good things about them. Especially considering I used another estate agent to sell another property at the same time and the difference was marked. Thanks guysPositiveQuality, Professionalism, Value

Darren · 20 June 2021

★★★★★ 1/5

Trustpilot

Private tenants AVOID ! BULLIES

Private tenants AVOID !! Never in my life have I felt intimated by a company until my dealings with reeds rains. Absolute bullies. Staff are disgustingly rude. ( Apart from Ellie, I think she is the only one who seems to have undergone any customer service training ) One lady just turned up at my house with a front door key and told me shes coming in to inspect, I asked for half an hour as I was in an important phone call. She told me that doesnt matter, she needs to come in she isnt waiting half an hour and she has a key so WILL be coming in. Alls I was asking was for a bit of time to re arrange my phone call they cant even respect that. She was made up to exert her power that she had a key for my house and was coming in. Hope that made you feel good you horrible woman. House was dirty and an overflowing bin in the living room on my 1st day, therefore caked in flies each window was a graveyard of dead flys. Oven thick with grease. (Despite being told this was being professionally cleaned before I will get the keys) I was told any maintenance issues, reeds rains sends someone to complete then charge landlord. No I sent an email with some maintenance issues and got a section 21 back! They want the house back. Landlords friend came and did some odd jobs after a long while. Not the service I was sold.

Chelsea · 14 June 2021

★★★★★ 1/5

Trustpilot

ReedRains and religious beliefs

I tried to apply for a mortgage adviser position with Reed Rains. Due to my religious beliefs I was not able to work on Saturdays. Reed Rains were not able to accommodate my religious beliefs despite the fact I offered Sundays , they have many advisers and several estate agency offices in the area and we are in the 21st century. They claim Saturday is a busy day at estate agents (even though appointments were telephone calls only and could be any time) and would not budge to consider even a part time role. The discussion was with an area supervisor in the North West. Reeds Rains are now beginning to address the issue!

D · 23 May 2021

★★★★★ 1/5

Trustpilot

I am a landlord that's worked with Reed…

I am a landlord that's worked with Reed Rains to manage our property in East London. There has been little need for interactions over the last few years other than the odd visit and collection of rent. However, over the last 6 months, our tenants have unfortunately slipped into arrears of around £10k. Reed Rains has not managed this situation very well, there has been little effort to communicate with the tenants other than rent invoices being sent from an office 200 miles away. It was mentioned three months ago that the tenants might have vacated the property. This was only checked last week with an abandonment notice being placed on the door. Despite repeated requests to be contacted or find out who deals with the property and us as a client nothing has been done. What I have been getting is passive-aggressive emails from the team at credit control taking no responsibility and showing no empathy for the fact we are £10k in arrears with no end in sight and that we could have been better head of the problem. Again there has been no one to speak with to discuss the matter.Our experience of this company and lack of customer service here is shocking, in this case, there certainly have not operated in the best interest and on behalf of the client.

Daniel · 21 May 2021

★★★★★ 1/5

Trustpilot

MCR City Center Branch - 0/5

I am landlord, I was on fully managed service with RR. RR selected some bunch of thugs as tenants for my house, Tenants never paid rent on time and stopped paying after 3 months completely. RR did literally nothing, RR failed to effectively do the pre-tenancy checks, referals, failed to notice that tenants had dogs at my property, RR also made blunder when sending S21 notice, it was rejected by solicitor. There is no dedicated property manager, it keeps changing and you need to keep explaining to the new property managers. its big NO-NO agency, avoid yourself a horror and choose some other trustworthy agency.

Pradeep · 20 May 2021

★★★★★ 5/5

Trustpilot

Staff was great,good communication and…

Staff was great,good communication and taking their time to explain things through. Would recommend the service over again

Ms · 27 August 2026