Reeds Rains reviews in Manchester

★★★★★ 1/5

Trustpilot

Appalling service

Would not recommend this company at all. Very rude staff at Crossgates branch. Booked an appointment for a valuation of my home for today on Tuesday/Wednesday. They rang to confirm yesterday and then received a phone call this morning saying they have to cancel without giving a reason so he spoken to Claire the manager who then rung us and said she doesn’t cover LS16 and that it would take 45minutes from crossgates to cookridge! I know for a fact it doesn’t take that long. There was no apology, there was very poor customer service and the comment we received was ‘I am not willing to argue about this’ when we didn’t even receive an apology !

Abigail · 29 June 2018

★★★★★ 1/5

Trustpilot

Certainly NOT worthy of an 'Estate…

Certainly NOT worthy of an 'Estate Agent service'! With all the New and upcoming, Far CHEAPER estate agents on-line like 'Purple Bricks', 'YOPA', 'Tepilo', 'Doorsteps', etc, etc one would of thought Reeds Rains would provide a Far better, indeed Far CHEAPER service than what happened to us!? Reeds Rains 'Customer Relations Manager' Ignored the whole complaint Below :- 1. They totally ignored their then employee “J” first visit with us, his appalling discriminatory behaviour towards our beliefs etc, etc. They readily dismissed this as entirely irrelevant!2. We did NOT say ‘There was not a Vat element to this fee’ We said “J” and others said the Total at the end would be Only £1,700 and No more! This was the Agreement.3. This is the First Time We had seen this Document Reeds Rains say had a part to play in my sale!4. We also phoned Reeds Rains as suggested by your employee “J” to Clarify this with management etc at Reeds Rains. They clarified the Total amount would be asked to pay would be £1,700. and No More!5. They chose to ignore the fact that Reeds Rains Asked us to conduct the viewings ourselves stating because “No one is in the office twas available for the viewing!” We felt Literally pressurized into it! We had to sell our Property to prospective buyers and indeed We alone showed the Property to all who came around even the buyer. No one at Reeds Rains conducted the viewings and even with the buyer Reeds Rains Never told us the viewing was to take place with the buyer. We were kept entirely in the dark even when they turned up on our door step unannounced!This is Not the service anyone should expect is it not?6. Reeds Rains ignored the fact that the Floor plan made by Reeds Rains was entirely Wrong and we had to take considerable time redrawing it to how it should of been.7. We were forced to take the pictures because your staff put the old pictures up the pictures when I purchased this property years go when we purchased the property before we renovated it. Reeds Rains used some of the old pictures! In Their response to our complaints they conveniently chose to ignore these facts.Our Case is with the Property Ombudsman because Reeds Rains chooses to ignore our complaints but still demand money for their far from professional service!******In Reeds Rains response they say, we say honestly *****:1. While Reeds Rains use the convenient excuse that the offending ‘Employee no longer works at Reeds Rains’ his behavior was appalling and one that simply should not be brushed under the carpet and ignored with regards to our complaint! The Impact was felt and it proved extremely upsetting!So there you have it a company who readily dismisses the abuse just because ‘This employee no longer works at Reeds Rains’ !2. There was No ‘Confusion’ between us! In Good faith a “Total of £1,700!” was clarified which Means “£1.700!” in the real would clearly not Reeds Rains world.When I purchased a Car the Price I was told all in, the total amount was what I paid not £340 More like with Reeds Rains!As for the middle document they say appears ‘proving at etc £340’ ? We had never seen this alleged document or signed our name on it! 3.. ' when one of the viewings was booked by our central call centre.' That was the integral Viewing where the eventual buyer turned up without any notice, and unaware of them coming I almost did not open the door! As We stated at almost all times any viewings We were told would we do the viewing from the office at Reeds Rains, because of some excuse Reeds Rains couldn't! In Actual Fact WE sold our property with Reeds Rains They at Reeds Rains were to busy to conduct the viewings! 4. Floor plan was ready to be posted on -line already as were the Old out of hate pictures BOTH wrong!We thankfully spotted them and had to painstakingly redraw them and retake the pictures! Again We did the work of Reeds Rains and We sold our Home Not Reeds Rains!

PWE · 19 June 2018

★★★★★ 5/5

Google

I am moving to the UK and was feeling very nervous about the process to secure housing. Reeds Rains was very communicative and helped make the process clear and smooth! Special thank you to Ryan who was extremely diligent in helping me!!

Alison · 20 April 2024

★★★★★ 5/5

Trustpilot

Brilliant service from Reeds Rains…

Brilliant service from Reeds Rains Selby. All staff really helpful and had a good understanding of what I was looking for in my next home.

Arthur’s · 14 May 2026

★★★★★ 1/5

Google

Useless is an understatement. Totally inept until they want £120.00 to resign the same contract with a "slight" rent increase every year. Incredibly inefficient, slow and unable to organise anything. When we first started the contract it took over 3 months to fix broken appliances to a sub standard quality. Even now trying to organise things to get fixed is a sluggish nightmare. Not looking forward to the deposit lynching we will get when we leave the property.

Matthew · 21 June 2019

★★★★★ 5/5

Trustpilot

Great feedback

Great communication with the Holderness Road, Hull branch in particular Amelia. The team as a whole were excellent and provided me with regular reports and feed back from viewings.

Big · 21 November 2024

★★★★★ 5/5

Trustpilot

I have both bought and sold through…

I have both bought and sold through Reads Rain Colne. Delena and Fiona were excellent in the communication department. Extremely friendly with it as well. Would recommend.

Steve · 14 December 2025

★★★★★ 5/5

Google

Team at Reeds Rains have been a great help. We have worked with them on and off for a number of years and pleased to have had them on board this time around. We have had unforeseeable issues with the house and Kirsty has helped us from day one to market it effectively - I thought the advert looked great. Aimee was also diligent and patient throughout the problems we had with the house to make sure they were mitigated as effectively as possible. Kiran was also highly efficient with dealing with external requests. Thanks guys!

Liam · 21 June 2017

★★★★★ 2/5

Google

Staff are friendly enough but the administration service really needs sorting out. Reeds Rains recently added in an online fault reporting service that means all existing issues have to be re-reported, therein meaning my issue is now over a year old and the clock has been reset to fix. Again the staff are polite enough, but there's very little the corporate level of the company do to help them resolve peoples issues as they're overwhelmed. EDIT: the new 'fixflo' service has most certainly reset the timer on my issues as the newest of responses to my issues are the ones I received over a year ago, despite what Greg Davies has responded below Additional EDIT: following completion of the contract I had to go into adjudication due to a disagreement with the member of staff that conducted the exit property review. I was found to be correct and was not instructed to pay more. Be careful with everything and take pictures of everything prior to their inspection.

Matt · 25 September 2024

★★★★★ 5/5

Google

I recently worked with ReedRains to get a property, and I couldn't be more pleased with the service. Laura, who managed the process, was professional, helpful, and always available to address any questions I had. She made the entire experience smooth and straightforward. Her manager, Greg, was also supportive, ensuring everything stayed on track. Both Laura and Greg displayed a high level of professionalism, making my property purchase seamless. I highly recommend ReedRains for anyone looking for excellent service and a hassle-free experience.

Nuhu · 25 September 2024

★★★★★ 1/5

Trustpilot

Stolen money from me

Stolen money from me. Use this firm for letting of a property and they use the tenants deposit to protect there own cost. Not mine. Deductions made from my deposit without my authority. Also done exactly the same to a friend who they also let out there property. The property was turned in to drugs factory and scumbags withheld money which they had no rights to. I will never use them again.

Karl · 9 February 2021

★★★★★ 5/5

Google

Zeshan and Gareth are two of the most efficient estate agents I've come across through the past 7 years in Manchester. As an overseas seller, it is very difficult for me to handle these affairs but Zeshan and Gareth managed to exceed my expectations. There were several viewings within the first few weeks and offers were put down after a bit. Zeshan managed to negotiate well for me and the buyer to a price that we are all happy about. I would very much recommend to sell a property through Reeds Rains and would recommend Zeshan and Gareth for all their efforts. Thank you!

Jacky · 21 June 2016

★★★★★ 5/5

Google

We had a pleasant experience with Laura from Reeds Rains Branch in Manchester who helped us progress a purchase in a smooth way. Reactive & professional. Thank you

Natalia · 9 April 2026

★★★★★ 1/5

Trustpilot

DO NOT GO WITH THIS COMPANY!!!

DO NOT GO WITH THIS COMPANY!!!I was a tenant in one of their properties and the landlord wouldn't complete any maintenance within the property leaving me with several different issues. I called multiple times and nothing was ever done since I moved in till i moved out. TENANTS RIGHTS! You don't have any with this company may aswell live on the streets. Horrible customer service, Horrible people, Take advantage of your being young. Can't even complain as its so difficult to find a complaints procedure.

Amy · 10 September 2024

★★★★★ 5/5

Trustpilot

The team were very friendly and…

The team were very friendly and efficient Simon Wilson was brilliant from start to finish he made everything so easy for me and kept me informed throughout the sale as this was a family home of 57years and he was very respectful of this and he was so mannerly and friendly I will definitely use Reeds Rains again.

Customer · 10 January 2023

★★★★★ 5/5

Trustpilot

Always keep me updated

Mr/Mrs · 21 September 2026

★★★★★ 5/5

Trustpilot

Excellent rapport with Lewis wonderful…

Excellent rapport with Lewis wonderful service

Alex · 8 September 2026

★★★★★ 5/5

Google

I have had a great experience renting with Reeds Rains. We rarely have maintenance issues but when we do they get sorted straight away. Our property manager Danny has been excellent. Would happily rent with Reeds Rains again!

Chloe · 20 May 2024

★★★★★ 1/5

Trustpilot

Criminal organisation

Criminal organisation. Also operate at "Your Move". As a landlord I received fraudulent invoices, months of failure to respond to calls and emails. They turns out they lost the keys and the tenancy agreement. End of contract 29th Sept. Still they haven't shared any paperwork and are still withholding funds in November. Lots of promises from David Tomlinson, not one fulfilled. Avoid.Update: now December, despite the response on here, no reach out or resolution.

ADAM · 2 December 2024

★★★★★ 5/5

Google

Really responsive team, things sorted within 24 hours usually. Check out process was quick, deposit was returned within a couple days of leaving the property 🙌🏻 …

Luke · 10 April 2026

★★★★★ 5/5

Trustpilot

By being cared for by a great crew at…

By being cared for by a great crew at Reed Rains staff always cheerful friendly and helpful guiding us through the maze of selling our house. Would totally recommend them everyone.

M · 9 March 2026

★★★★★ 1/5

Trustpilot

Terrible property managers

I hir d reeds and rains to manage a dental property and oversee the letting. It has been a nightmare!The tenant severe the notice period whicj they missed for two months and only noticed when the rent stopped coming in. Now we are late at listing the property for rent by two months and loosing rental income..Moreover, R&R's compliance department has been chasing the tenant for defaulting even when he vacated the property after providing appropriate notice.It has been a terrible experience both for me the owner and the tenants

Essor · 28 August 2024

★★★★★ 1/5

Google

Avoid Avoid Avoid!!! Never deal with this company. Secured the tenancy a month ago, paid the whole year’s rent in advance. They didn’t have a decency to a proper cleaning even after paying whole year’s rent in advance. Not removing the broken furniture, been asking them for last 5 days. Half the lights are not working, have to call every day to give them a reminder. Smoke alarm is making really annoying ticking sound every 30 second. Not removing the safety hazards from the apartment. Before I paid the rent, the response was really fast now they are taking forever to get back. The property manager Jordan, I’ve talked to him multiple times and whenever I contact again, he forgets half the things that were mentioned to him, sent him videos/ photos 5 days ago about the lights and everything else and today when I asked him when the electrician is coming, and he had no idea why the electrician was needed. As per them, the broken furniture that could be a safety hazard for my 5 years old son, is considered wear n tear. Their own contractor agreed with me and submitted the report for the same. Any decent company/property manager would take care of these things before the tenants are moved in especially when they have a whole month to do so. Their excuse that the electricity was not connected, it’s pay as you go smart meter, just put in 5£ and check if all the lights are in order, Or after the whole year’s rent in advance, you can’t afford 5£, ask me to do it, I’d have happily done it. Now we sit in the dark, waiting for their response. They take forever to get back to you!!!

Muhammad · 26 August 2024

★★★★★ 5/5

Trustpilot

I highly recommend Reeds Rains for selling a property

Reeds Rains were friendly yet professional throughout the process of selling my house. They stepped in and helped, when the solicitors were making a stressful situation even more stressful, and sorted things out so that I did manage to exchange and complete on the sale. I'm pretty sure that without Madeline and the rest of the team in the Gosforth office, I would still be trying to exchange contracts and could have easily lost the sale. Thank you all so much

Maggie · 2 October 2023