Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBeen complaining about maintenance…
Been complaining about maintenance issues for 3 years, found out that they had not been relaying the issues to the landlord. He has now changed letting agent since finding out about the lack of communication.
Laura · 13 May 2021
Agent replied · 14 June 2024
Hi Laura,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
★★★★★ 5/5
GoogleHighly recommended: Particular thanks go to Greg, Laura and Mia for their help selling and buying in Manchester.
Susan · 20 June 2023
Agent replied · 19 June 2024
Hi Susan, thanks for taking the time to leave a review. We are all so delighted you have now sold and completed on your new home. Thanks Greg
★★★★★ 5/5
GoogleReed Rains were very helpfull and professional dealing with the sale of my apartment. Fraser kept me well informed at all stages of the process.
Philip · 21 June 2019
★★★★★ 5/5
TrustpilotDear Laura at Reed's Rain's
Dear Laura, at Reed's Rain's, thank you very much for your assistance today in helping with our solicitor problems.Really very helpful and reassuring at quite a stressful time.John
Mr · 23 September 2024
★★★★★ 1/5
TrustpilotAwful - renters avoid!
55 days since move-out and still no sign of deposit return. The Move Out department has now been ignoring my emails for nearly three weeks.
Euan · 13 October 2022
Agent replied · 14 June 2024
Hi Euan - I'm looking into this for you.
★★★★★ 5/5
TrustpilotBrilliantly dealt with
I had a quick turn around between viewing the property, signing all documents and collecting the keys. The agent I dealt with, Lucy, was great and made sure every promise she gave was kept. Also, the welcome pack I received was a nice little touch and made me feel like a valued customer
Liam · 28 February 2023
★★★★★ 5/5
TrustpilotFirst time landlord
Being a first time landlord was a very scary experience but Sonia and Lucy at ReedsRains had everything under control. Within the first week I had numerous viewings and after finding the right tenants for me, keep everything in place. Quick and easy from my end especially with these two in charge of everything.
Jason · 25 January 2023
★★★★★ 1/5
TrustpilotGreat from the start but your in your…
Great from the start but your in your own after that, no help at all. Get fobbed off to the ‘landlord’ the ‘landlord’ tells u to report to reeds. Awful. Tell you blatant lies
Mkay · 9 June 2021
Agent replied · 14 June 2024
Hi - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
★★★★★ 1/5
TrustpilotAwful company
Awful company. Currently renting a property from them and all of the work that they assured us would be completed before we moved in has still not been done 3 months later. Unprofessional staff. Just awful.
Abbie · 29 December 2020
Agent replied · 14 June 2024
Hello Abbie,We are sorry you have not been please with the service provided by Reeds Rains, customer service is of paramount importance to us. We believe you are currently in correspondents with our lettings hub and that the issues raised are currently being dealt with. If there is anything else, please contact our Newcastle-Under-Lyme branch on 01782 717273.Kind regards,Reeds Rains - Newcastle-Under-Lyme
★★★★★ 5/5
TrustpilotReeds Rains Nottingham - Good as always
Once again I have used Reeds Rains Nottingham to find a tenant. Lianna has been good as always, and the tenants are happy too
Chris · 6 August 2019
★★★★★ 5/5
TrustpilotThe housing market.
I enjoyed all the time and help from Reeds Rains staff in Rye in selling my house in Rye. Lovely people who gave me help and advice all the way through both selling and buying. They were very patient with me when occasionally I had a few problems in the process. I can recommend them to anyone in the housing market.
Jenny · 1 April 2022
★★★★★ 1/5
TrustpilotReeds Rains Waterloovile. Tony
Reeds Rains Waterloovile.Tony Ravensdale one of the agents here. Happy to lie about everything to make his life as easy as possible, even to the point of steeling. Stay as far from this man as possible. He’ll act like he’s a friend but thinking in the back of his mind what profits he can personally steal. If your into maintenance or cleaning please you’ve been warned this man is a low life Theif.
Stuart · 12 December 2018
★★★★★ 5/5
GoogleGreat service today from Rosie, very friendly and very helpful. Helped with our enquiry very efficiently👍🏾 …
Russel · 20 June 2023
Agent replied · 19 June 2024
Hi Russel, thanks for taking the time to leave this review, I'm delighted Rosie was able to help. Thanks Greg
★★★★★ 5/5
TrustpilotHeald Green Branch
Reeds Rains have been representing me for over a year now and I have found them to be helpful and attentive. They keep me well informed about everything regarding my property and promptly sort out any issues that may arise. Whenever I've had to drop into the Office the staff are always friendly and efficient and I look forward to continuing this working relationship.I would have no hesitation in recommending them. Tracey Riley
Marc · 16 November 2018
★★★★★ 1/5
TrustpilotAbsolutely awful company
Absolutely awful company. My tenancy ended over 6 months ago, the check out was absolutely fine but they are still refusing to return my £575 deposit, giving the excuse they can't get in touch with the old landlord. Absolutely would never rent with them again. The local branch (Bridlington) are absolutely useless in assisting with this.
Karen · 26 October 2022
★★★★★ 5/5
GoogleHad the pleasure of having Tony conduct our viewing and was amazing through out. Really responsive over email and calls, couldn’t of wished for anyone else to of aided us in finding somewhere to live. Professional and a genuinely nice guy. Reeds
Rains are definitely the estate agent to look to if you’re looking for something premium. Thanks again.PositiveProfessionalism
Carl · 20 June 2022
★★★★★ 5/5
TrustpilotThe estate agent Andrea was very…
The estate agent Andrea was very helpful and provided excellent service I would recommend Reeds Rains to my family and friends.
Niggat · 29 July 2020
★★★★★ 5/5
TrustpilotReally friendly staff
Really friendly staff, helping through the process has never felt like to much trouble for them. I’m am very nervous but they have made me feel so much better.
Mrs · 21 August 2024
★★★★★ 1/5
TrustpilotPoor property management
Privately renting a property with several maintenance issues reported on the day of moving in, which is now nearly eight months ago. Not one issue has been resolved even though there is a health and safety risk. Total lack of care, response and communication from both the local and head office.Poor property management.
Phill · 1 February 2023
★★★★★ 5/5
GoogleGreat estate agents with very friendly and responsive staff! Kirsty in particular was very helpful, working with me to list and swiftly let out my property for a good price.PositiveResponsiveness, Quality, Professionalism, Value
James · 20 June 2021
Agent replied · 19 June 2024
Hi James, great to hear such positive feedback about Kirsty and her team. Thanks for taking the time to write a review. Regards Greg
★★★★★ 5/5
GoogleFriendly and helpful staff who made our move-in really efficient! Thank you to Catherine and the rest of the team for great customer service :)
Alex · 21 June 2018
★★★★★ 5/5
TrustpilotHappy tennant
Happy tennant dealt with Adam fletcher who is always aprachable been with reeds rains for two years and many more years to go very happy
Brad · 14 March 2018
★★★★★ 5/5
GoogleReeds rain have been fantastic. Ryan Wood and Sid Chowdhury were great. Everything went smoothly and would encourage individuals to use reeds rain!
Joey · 21 June 2019
★★★★★ 5/5
TrustpilotBig THANK YOU to Reed Raines Yardley
We have been very satisfied with all the help and advice we have received from Mark and the rest of the Reed Raines team during the valuation, marketing and selling of our property. They have answered all our questions and queries, nothing has been too much trouble for them.Thank you
Barbara · 19 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.