Trusted Agent profile · Manchester
★★★★★
2,583 reviews across 2 platforms
29, Whitworth Street West, Manchester, M1 5ND
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in Manchester, at 29, is rated 3.9 out of 5 across 2,583 reviews on two platforms, including 614 Google reviews rated 4.5.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleGreat experience from start to finish - Laura was always communicative and responded quickly, and was helpful in getting information required. Highly recommend!
Hi Tessa, thanks for leaving this review - we are all delighted you have now exchanged on your purchase - congratulations! Thanks Greg
5/5
GoogleCan I leave 6 stars please? A truly excellent Service from start to finish from Todd, Laura, Frankie and Greg at ReedsRains . Highly knowledgeable team and superb comms throughout the process. They gave me a full turnkey package recommending the best solicitors who would best handle my high rise leasehold flat sale. I vetted their fees against other Manchester agents before signing and found them at a competitive and going rate for the area. However, If i had known the level of attention to detail, the excellent advice and service i was going to receive throughout the process I would have gladly paid an extra 1% in fees. My BTL portfolio journey ends with the sale of this property. I would say whole hardheartedly after a dozen or so buys & sells you are the best agency i have ever dealt with. I cannot recommend this agency and its staff highly enough. Thank you RR Manchester. Chris H (ex BTL Landlord since 2002)
1/5
TrustpilotPoor experience
Absolutely useless service. No surprise that people could not sell with this agents. Wanted a viewing but after multiple calls over a week, manged to get an appointment. When actually got there, the tenants were not informed of the booked visit. Promised a call back to rearrange the appt, but nothing. No responses even after leaving so many messages with the team. Very poor and unprofessional service. I wouldn't use them to buy, sell or manage my lets after this experience. What a disappointing experience 😪.
Dear Reeba,We're truly sorry to hear about the disappointing experience you've had with our agency. Your feedback is important, and we're committed to addressing your concerns.To better understand the issues you've encountered and improve our services, we will be sending you a Trustpilot request for more information.Regards,Reeds Rains
5/5
GoogleBethan and Aky were great in assisting my move couldn’t recommend anymore.
Hi Annette, thanks for leaving the review, good luck in your new home. Thanks Greg
1/5
GooglePathetic agents. Extremely rude! Saeedul Chowdhry had 0 knowledge on how to deal with clients. This was one and only worst experience in Manchester Agency. If someone explains the situation to an agent, there is a way to suggest or help. Not demean a client and embarrass publicly. Saedul did exactly the same. Would never suggest to visit this agency.
Hi Shreenath, I'm sorry you feel you have needed to leave this review. Sid (Saeedul) is a long standing member of staff who I often receive positive feedback about and therefore this is surprising. However if you wish to discuss the matter further please email me at greg.davies@reedsrains.co.uk and I will endeavour to resolve the issue for you. Kind Regards Greg Davies, Senior Branch Manager.
1/5
TrustpilotChaos, inexperience, under qualified
Staff do not have a clue what they are doing by the looks of it, received so many documents littered with so many errors from all kinds of departments that do not communicate with one another. They dodge questions and facts like politicians or criminals, too scared to tell the landlord when he is wrong and unlawful or breach of their own terms of a tenancy agreement. Negligent or maybe even considered fraudulent tampering of notices to make their documents appear valid. Even down to simple maths (KS1 addition that my 6 year old could complete) they do not seem to be able to grasp. Denial demonstrated on all things that they are incorrect about, which I’m clever enough to have all in emails/writing. I’m embarrassing to have this agent operating, I’m not saying I know everything but I’ve had to correct and school them on a lot of aspects of our tenancy, so much so that I’m tempted to send them an invoice for my time! Avoid this agent at all costs, they side with landlords even if they are in the wrong and simply do as they are told by their clients, this isn’t always the right or ethical thing to do and certainly In need of some training/business transformation or redundancies. Avoid!
Hi there,We are deeply sorry to hear about the challenges you've faced during your tenancy. Your feedback is crucial, and we take these concerns seriously.To ensure we fully understand the issues you've raised and take appropriate actions to improve our services, we will be sending you a Trustpilot request for more information.Regards,Reeds Rains
5/5
TrustpilotRecently moved into a new property with…
Recently moved into a new property with reeds rains bamber bridge branch and it’s a big statement but the estate agents are my current favourite to what previously have experienced to others and I honestly think it’s down to Chris who works for this branch. Complete professionalism and always polite. Super helpful and gives regular updates. Completely made the move as easy as can be and no added stress, anything needed or required Chris has sorted out. Amazing customer service!!
4/5
TrustpilotWe felt in good hands
We felt at ease and happy to sell our property with Reeds Rains.
Thank you for your kind review. We’re really pleased to hear you felt at ease selling your property with us and that our communication met your expectations. We appreciate your feedback. All the best The Ossett Team :)
5/5
TrustpilotProfessional Service
I recently engaged with Reeds Rains in Manchester to let out a property having been disappointed with my previous letting agent company and I am so glad I did. I communicated with Ryan, Joe and Sid and found their service to be extremely professional and efficient. Ryan kept me informed throughout the whole process and I am so pleased with the short time it took to find a new tenant! I wouldn't hesitate to recommend them to others.
1/5
TrustpilotDiscriminatory
DiscriminatoryPhoned up wanting to view a property only to be informed that as one of the prospective tenants was on benefits that a guarantor was required, irrespective of any other information ie age or rental history or even type of benefit.They tar all benefits claimants with the same brush.I understand the need for a guarantor but to require one based on one single criteria is discrimination.
Hi there,Sorry to read your review. We would like to investigate this further for you. You will receive a request for more information from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotScored 1 because I can't give negative
Scored 1 because I can't give negative. Appalling rental company who should be ashamed of their total lack of tenant care. I was lied to directly by them on multiple occasions, twice left for 3 months without an oven and no care on their part to ensure it was resolved. Then their disgraceful moving out team made me wait just short of 3months for my deposit back and pathetic excuses given, had to take them to deposit dispute to get it back. Avoid at all costs
Hi Fraser,Sorry you have had a bad experience with Reeds Rains. After looking into it further it seems that the lettings teams is currently investigating the issue and will be able to assist you.Regards,Reeds Rains
1/5
TrustpilotWaste of time
Basically everything they do is show up to a viewing, after that they go AWOL , been chasing them constantly for the past few days after I have been told by the agent - Charlotte that someone else already put in an offer to the flat that I so much wanted . She highly recommended to call urgently at the office by 4 pm same day of the viewing (it was about 3:30 pm when we had this conversation) and her colleagues will help me out with starting the process. I am still calling 5 days later until they even decided to hung up every time I’m trying to call . Whenever they answered before that , Charlotte was never in the office and no one else was apparently dealing with the property. Well , you just wasted a week in my house hunting chasing you. Avoid at all cost if your time is precious.
5/5
TrustpilotCharlotte at Reeds Rains- Great agent
Charlotte was involved with the purchase of a property and although was not our direct agent (as we were buying) she was so proactive, communicative and helpful!! Charlotte really made the transaction stress free and so pleased to have had her involved to get to exchange/completion. Thanks again!
5/5
TrustpilotWould highly recommend Mark & his team…
Would highly recommend Mark & his team to anyone who wanted to sell their property . Very professional and it only took 3 weeks to sell, took care of every viewing, nothing was a problem Thankyou
Glad it all went smooth! Happy to help :)
5/5
TrustpilotAs a landlord that needs to downsize…
As a landlord that needs to downsize Reeds Rains are so professional, I’ve given them three properties in different times in the last few months and all three have gone under offer nearly making asking price. As more properties come vacant I will be doing the same offering them to Reeds Rain.Well done for the staff.
Thank you for your kind words and for choosing our services. We are delighted to hear that you have had such positive experiences with our team. We appreciate your trust and look forward to continuing to serve you in the future.
5/5
GoogleImpressive professional service from the team from the viewings process through to final completion for the sale of my flat. Special thanks to Joe for guiding the sale through the various complications along the way. Excellent communication and problem solving. I would definitely recommend and use Reeds Rains again.
Hi Simon, we are all delighted we have finally completed. Thanks for taking the time to write a review. Thanks Greg
1/5
TrustpilotWasters and money grabbers spastics for staff!
If I could put 0 stars I would! Reeds rains are the worst letting agents to go with the 4.5 years we’ve lived in our property in Bidford on Avon we’ve had problems with property. (Twice this happened)Boiler took them 3 weeks to sort we had no hot water for 3 weeks they didn’t care!! shower broke took them a month to sort they didn’t care! To top everything we’ve just moved out of the property and they’re only giving us half of our deposit back because the grass in the garden was long and they’ve had to cut it ( that’s because they’ve waited 3 weeks to check property) I might add!! They have no ppl skills no customer service couldn’t give a toss about anyone but themselves! Absolute morons I’ve been waiting nearly a month for my deposit back they’ve is saying it’s gonna be another 5/10 days! REALLY!!! Don’t go with these morons people they can’t organise a p**s up in a brewery in my eyes!
Hi Kevin,We apologize for the negative experiences you encountered during your tenancy with Reeds Rains. We understand your frustrations with the delayed resolution of maintenance issues and the handling of your deposit. We have sent you a request for more information, this will come from Trustpilot.Thanks,Reeds Rains
5/5
TrustpilotCannot fault Reeds at all
This review relates to the Stanley, Co Durham branch.I cannot fault Reeds at all. I’ve never sold a property before and I’m so glad I chose Reeds Rains as my estate agent; my mum recently listed her property with Signature and had a nightmare so I was aware that choosing the right agent was important. I instructed Woods, Reeds and Your Move to come value the property and Reeds stood out by a college mile. Glenn’s enthusiasm, local and market knowledge made me feel very comfortable with instructing Reeds. Once listed the property sold within 3 days and on the first viewing.From that point onwards, it was a dream to deal with Glenn, Ashleigh and Scott. Whilst the sale wasn’t seamless (due to solicitors) Ashleigh was excellent at keeping me updated and chasing through on everything required. I would definitely recommend Reeds Rains Stanley to anyone looking to sell their property. Fantastic service all round.
5/5
TrustpilotBrilliant experience with reeds
After a big struggle to find a house for me and my son in the Bedworth area. Reeds rains were amazing and got me and my son into a lovely property very quickly. A Lovely team and great support! I had Sarah helping me and she was just awesome! So thank you all! I highly recommend.
We are so happy to hear that you had a positive experience finding a home for you and your son. We strive to make the process as smooth and stress-free as possible, and we are thrilled that Sarah was able to help you find the perfect place. Thank you for your kind words and for recommending us.
5/5
GoogleJust sold my flat with Reeds Rains, fantastic throughout - Laura was great during the whole process. Would recommend to anyone
Hi Sam, thanks for leaving a review and for using Reeds Rains to sell your apartment. I'm delighted you've been so happy with the service and the result. Thanks Greg
1/5
TrustpilotIgnorant and clueless
Up till now I've had no issues, but my rent was due and after several days with no request for payment I decided to email them and ask what was happening, several days later no reply. Email again, no reply. Call the local branch who apparently don't deal with my address anymore and don't know who does. Not wanting to go into arrears I contact the letting department on a Southampton number, eventually they say you need to contact our other department, give me a number, once again they didn't know about any arrangements made previously about paying in advance etc. Basically I had to CHASE MYSELF FOR THE RENT. Absolutely disgraceful ignorant company and it's not the first time I have asked them something only to be completely ignored. Don't bother replying because I'm not interested.
Hi Ronnie,We sincerely apologize for the inconvenience and frustration you experienced with our company. We deeply regret any miscommunication or lack of responsiveness you encountered while trying to make your rent payment. Your feedback is invaluable to us as it helps us identify areas for improvement.I have requested for more information, this will come from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotOn the move.
Everything went so straight forward I was a bit apprehensive but was soon put at ease by the staff very good experience over all I have lived in the same street from I was 3 that's coming up on 60yrs so it was a biggy for me but thanks to reeds and rain and the good attentive staff it's nearly all settled so big thanks to all you guys
1/5
Trustpilot8 Helmsley Close Dl17 8SS
Reeds rains is the worst agency I have ever come across. They don’t fix or maintain the house but instead send you to the landlord who will refuse to fix anything. You would expect reeds rains to contact the landlord to fix things as you rented it through them. Any one looking to rent around Durham watch out for 8 Helmsley Close dl17 7qp as landlord will not fix anything and the bath leaks down to the dining area which I believe they have just painted over and you will start to notice it after a few months. And the worst thing is if you decide to move out they will keep your deposit. Don’t forget to use environmental health before thinking about moving.
Hi there,Sorry to read your review. I have sent a request for more information so that we can look into this further. This request will come from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotProfessional and Friendly agents
Mark took his time to assess the property and give an informed valuation. The staff carrying out the viewings were friendly and mindful of me working from home. The agents could be contacted by telephone or email and response was always very prompt.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Reeds Manchester won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 20222022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Reeds Rains hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
Yes. Reeds Rains Favsco 23 won Gold for Best Estate Agent Guide 2023 Gold Award, Manchester branch at EA Masters 2022.
