Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI would to leave pI would like to leave personal feedbackersonal feedback…
I would like to leave personal feedback about my experience with the agency itself and feedback on one of Philip James' employees - Sophie Gao.
Medet · 11 August 2025
Agent replied · 26 September 2025
Dear Medet
Thank you for taking the time to share your feedback. We are delighted to hear that your experience with Philip James has been positive and that our website and app have been helpful.
We are especially pleased to hear your kind words about Sophie Gao. We will make sure to pass your comments on to her, it’s always wonderful to hear that her professionalism, communication, and support have made such a positive impact.
Kind Regards: The Philip James Team
★★★★★ 5/5
TrustpilotMaria is ace!
Maria was absolutely fantastic, friendly and knowledgeable. First rate. I've been to a lot of viewings over the recent months and Maria was the best agent I've had.
Fergus · 28 January 2023
Agent replied · 6 July 2023
Thank you for your 5 star review!
★★★★★ 5/5
TrustpilotGreat viewing experience with Maria
Maria was really helpful, and had a good knowledge of the property. She was able to answer any questions I had and explained the application process clearly. Recommend!
Ryan · 26 January 2023
Agent replied · 6 July 2023
Thank you for your 5 star review!
★★★★★ 5/5
TrustpilotAmy Reeves is 5 stars
Amy Reeves is an absolute star.She responded to all emails promptly and investigated all the issues I raised with her, bringing everything to a speedy and satisfactory conclusion.
Suze · 26 January 2023
Agent replied · 6 July 2023
Thank you for your 5 star review!
★★★★★ 5/5
GoogleTitu was lovely showing us around very polite and answered all questions that we had.
Aaliyah · 29 May 2025
★★★★★ 1/5
GoogleLorraine is the only staff in this company that would treat customers nicely and understand their customers.
Other staff are either rude or irresponsible or both.
Tiffany · 8 March 2023
Agent replied · 6 July 2023
Sorry to see your 1 star review and read your comments about the team. Please feel free to get in touch with us to provide more information about why your experience was not a good one. We are always looking to improve the service we offer and apologise if any of our staff were rude to you.
★★★★★ 1/5
GoogleAwful company if you are a tenant. They charge unbelievably extortionate renewal charges. When you come to leave the property they do all they can to try and not give you any of your initial deposit back by lying and referring to a substandard inventory which consists of really poor photographs that you cant even tell what they are of. When you come to challenge them you come up against people who have a bad attitude. Particularly Dan Smith. I was told to take them to the TDS (Deposit Protection Scheme) if I have a problem. So I did and consequently got most of my deposit back when they were trying to take nearly all of a £700 deposit away for things that were clearly wear and tear considering the 3 years of tenancy.
John · 7 July 2017
★★★★★ 1/5
GoogleUtterly shambolic and careless approach to all aspects of customer relationship management. From start to finish my experience of this estate agent has been nothing short of appalling - they are doing no favours for the reputation of their industry.
Due to their lack of appropriate contractor vetting and management they flooded the apartment I was renting (in summer 2015) and refused to accept liability in terms of their duty of care and moral obligation to act in a compassionate and timely manner. They ignored their responsibility to provide a safe environment whilst I had to endure weeks and weeks of having a fly infestation due to harmful damp and rot in a utility cupboard.
There is very little accountability within this organisation and scarce acknowledgement of customer satisfaction and the principles of doing right by the people that keep their business afloat.
I would never recommend their services. Notwithstanding the above, there are capable employees at this business but their issues are systemic.
Now, 2 weeks after moving out I'm still waiting for them to refund my overpaid rent without any explanation as to why - another example of their terrible customer focus.
Ben · 7 July 2017
★★★★★ 1/5
GoogleHave had little personal experience of this agency. However, have contacted them repeatedly by email recently to secure viewings of several properties and have either been ignored or received links to online viewings instead. I have made it clear that we would want to see flats in person and as govt has officially removed covid restrictions can see no reason why not - possibly laziness on their part. I note that there are a LOT of disturbing reviews on here about them which have been answered aggressively/nastily and NOT in a contrite way. That says it all for me and I would suggest any vulnerable, particularly inexperienced, young people should avoid them at all costs. They obviously really need to 'up their game' or think about another line of work, from what I can see. Makes you wonder if 'good' reviews about them here are made up. I am anticipating either a nasty reply to this review or 1 claiming they have no knowledge of me. Let me reassure anyone reading this that I have been in touch with them and had little or no response to my flat queries.
Sue · 6 July 2022
Agent replied · 6 July 2023
Good morning, I am sorry you haven't received our usual high levels of service. We are conducting face to face viewings, however also offer the online viewing option as an alternative. Please could you contact myself at lettings@philipjames.co.uk or call me at the office on 0161 828 8200, so I can discuss this matter further with you. And of course I will be able to arrange a viewing for any properties you wish to see. Kind regards Adam Grimshaw
★★★★★ 5/5
TrustpilotFranca was great for buying and…
Franca was great for buying and sellling our property. Very quick and efficient.
Jf · 31 January 2024
Agent replied · 21 March 2024
Dear JFThank you for taking the time to rate and review our service. We are happy to see that your journey with selling your property with us has been a success and a feel-good experience.Regards, The Philip James Team
★★★★★ 1/5
GoogleThis is the worst experience I have ever had with any estate agents. Having most of the property to let and does not pick the call at all even after multiple emails there is no response. Its just a waste of time to look any property which is with them
Indhu · 26 August 2024
Agent replied · 25 October 2024
Dear Indhu
We are truly sorry to hear about your disappointing experience with our agency.
Please note that we are actively working towards a solution to improve our communication during this busy period.
Kind Regards: The Philip James Team
★★★★★ 5/5
TrustpilotExcellent property rental service
Very polite and knowledgeable staff.
Kathleen · 23 September 2026
★★★★★ 5/5
TrustpilotGreat communication good marketing…
Great communication good marketing products, and very helpful and friendly staff. Sophie was extremely helpful with the marketing of our property and did a great job.
Ronnie · 2 February 2023
Agent replied · 6 July 2023
Thank you for your 5 star review!
★★★★★ 1/5
GooglePhilip James has been an awful estate agent during our 1 and a half year tenancy. They charged £300 only for a cleaning charge only for us to continue our tenancy. They are slow to respond to emails. If you can I would avoid using them.
Joe · 18 October 2024
Agent replied · 25 October 2024
Dear Joe
We’re sorry to hear about your experience with us. We strive to provide the best service possible, and we apologize for any inconvenience you've faced. Your feedback is important, and we would like the opportunity to address your concerns. Please email us at marketing@philipjames.co.uk so we can assist you further.
Thank you for bringing this to our attention.
Kind Regards: The Philip James Team
★★★★★ 5/5
TrustpilotAmazing customer service
I recently visited the West Didsbury office and was pleasantly impressed by a young woman named Charlotte. She was incredibly friendly and polite, and she assisted me by providing all the necessary information I needed. Her positive demeanor truly made my experience enjoyable.
Barbara · 26 November 2024
Agent replied · 22 December 2024
Dear BarbaraThank you so much for your kind feedback! We’re delighted to hear that Charlotte made such a positive impression during your visit to our West Didsbury office. It’s wonderful to know that her friendly and professional assistance enhanced your experience. We truly appreciate you taking the time to share your thoughts, and we’ll be sure to pass them on to Charlotte.Kind Regards: The Philip James Team
★★★★★ 5/5
Trustpilotprofessional and supportive team
professional and supportive team, especially Sharon from the management team
Moein · 10 March 2024
Agent replied · 30 March 2024
Dear MoeinThank you for taking the time to share your experience with us. We truly appreciate your 5-star rating and positive review.Regards,The Philip James Team
★★★★★ 5/5
TrustpilotKelso place viewing - Tito
Was shown around by Tito at a 2 bed in Kelso place - he was great at answering all my queries regarding the flat itself and the next steps with putting in an offer to the landlord :) very good experience !
Orla · 9 December 2024
Agent replied · 22 December 2024
Dear OrlaThank you for your lovely review! We're thrilled to hear about your positive experience with Titu. It's great to know he was able to answer all your questions about the flat and guide you through the next steps for making an offer.We’re so pleased you found the process smooth and enjoyable! If you need any further assistance, don’t hesitate to reach outKind Regards: The Philip James Team
★★★★★ 1/5
TrustpilotDisappointing experience, poor handling of furnished property issues
I had a disappointing experience renting through Philip James.
Scarlett · 18 December 2025
Agent replied · 26 December 2025
Dear Scarlett
Thank you for taking the time to provide this feedback. We are genuinely sorry to hear that you felt your experience with us was disappointing, as we pride ourselves on maintaining a high level of service for our tenants.
We feel it is prudent to clarify the situation regarding the furnishings provided during your tenancy. As the managing agent, we act on the instructions of the landlord and are unable to authorise the replacement of furniture, such as a sofa, without their explicit consent. In this instance, as the sofa was not broken, we did not receive the necessary authorisation from the Landlord to replace it.
Regarding the end of tenancy process, we assure you that we do not take an adversarial approach. All deposit-related matters are handled strictly in line with TDS (Tenancy Deposit Scheme) guidelines, with the condition of the property compared directly against the notes made in the original inventory. All tenants have the option to dispute this through the independent adjudication process offered by the TDS, which is an evidence based process comparing the inventory and moveout report.
We are keen to discuss this matter with you further. Please contact James Hardern, our Head of Property Management, directly at james.hardern@philipjames.co.uk.
Kind Regards: The Philip James Team
★★★★★ 5/5
TrustpilotReally smooth process - so helpful - would recommend
Really smooth process - special thanks to Simon and Mark for helping give advice and helping at each step of the first time buying experience!
LOTTIE · 30 January 2023
Agent replied · 6 July 2023
Thank you for your 5 star review!
★★★★★ 5/5
TrustpilotLouis made my experience great
Louis made my experience great, he was professional and accurate.
Eloise · 29 February 2024
Agent replied · 21 March 2024
Dear EloiseThank you for taking the time to share your experience with us. We truly appreciate your 5-star rating and positive review.Regards,The Philip James Team
★★★★★ 5/5
TrustpilotVery friendly and nice to chat to
Louis was Very friendly and nice to chat to.
Elise · 18 March 2024
Agent replied · 24 March 2024
Dear EliseThank you for taking the time to share your experience with us. We truly appreciate your 5-star rating and positive review.Regards,The Philip James Team
★★★★★ 5/5
TrustpilotGreat Service from Maria Duffy
Thank you for your wonderful customer service. Your employee Maria Duffy was knowledgeable and informative
Yvonne · 25 April 2025
★★★★★ 1/5
TrustpilotDo not rent a property through this…
Do not rent a property through this company. Do not have any dealings with this company.They do not respond to phone calls or emails. When I eventually managed to get to speak to Lois Wick she promised to refund my damage deposit. She lied. It has still not appeared in my bank account even after several months.I am now taking them to Small Claims Court. They are an apalling company.
Janet · 9 March 2023
Agent replied · 6 July 2023
Good morning, I am sorry that you are not happy with our service. We would like to investigate this issue further and a member of our management team would like to discuss this with you. Please can you email your preferred contact information to marketing@philipjames.co.uk so we can get in touch and look in to this issue further. Many thanks
★★★★★ 5/5
TrustpilotWonderful viewing experience with Maria
Viewing today with Maria was amazing.She was very well informed and knowledgeable. Lovely property and well cleaned too.Thank you Maria & Philip James
Sean · 28 January 2023
Agent replied · 6 July 2023
Thank you for your 5 star review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
