Hunters Manchester reviews

★★★★★ 1/5

Trustpilot

STAY AWAY!

I rented a property for 6 months from this company and it’s by far the most horrific and unprofessional company I’ve ever come across. I got my keys and on entering the property you could smell how dirty it was. The carpet in living room had been so badly worn it had holes in it (when I view the property before it had tenants living in it and this as covered by furniture). Some of the rooms were wallpapered. Obviously lack of cleaning done. I did the inventory hive where you tick of the picture taken by the estate a gent matched the description, it did so I ticked it. All this was via email and before I got the keys to actually see it bare. I was horrified at the state of the place and called them immediately. Banister rail was loose, the back door had dropped, the front door leaked, all interior doors were very hard to open, the showers had been leaking as there was mould on kitchen ceiling directly below, boiler lost pressure when the heating was on and much more. They rectified a few things. Now over the 6 months I was there they did get things sorted (4months before an electrician was employed to fix the smoke alarms). Now I did not receive my full bond back as they took money off me £15 for dust on light fitting, and £25 for paint work that had been scratched (previous tennant painted white paint on brown plastic windowsills). I left the property in an immaculate state. It was much cleaner then when I moved in. Besides Annabelle being the most stuck up rude and unprofessional person I also think I’ve been misled and taken advantage of. As i imagine they took bond money off previous tenants for the decorating issues they did not however rectify this and restore the house to neutral decor. I don’t mind find taken off if I have damaged anything but they seem to take your money and not repair anything!

Helen · 4 December 2019

★★★★★ 1/5

Trustpilot

Avoid at all costs bad communication…

Avoid at all costs bad communication problems have to keep chasing them.Agreed figure on Friday to let one bedroom property on Monday increased amount by £750 not acceptable or professional.Still not had proper viewing of property at this point sad to say they least bad experience all round.The only prompt response i had from them was an e.mail with a holding charge invoice attached ten minutes after calling to place an interest in viewing the property 🤔🙄

Gillian · 15 October 2020

★★★★★ 1/5

Trustpilot

Hunters P'Head - Terrible customer service!

My recent experience with Hunters (Portishead) has been very poor and unfortunately, due to terrible customer service, I will avoid ever dealing with the company again. I thought it may be wise to share this review as I genuinely feel houses may not be selling in our area due to a certain persons 'selling techniques'. Every phonecall before and after our viewing with this person was incredibly frustrating. They were very rude, abrupt and patronising. During the viewing both me and my partner were almost cringing at the 'selling technique' , it was all about him and his contacts, very much a bragging opportunity. This was followed with a very patronising quick fire lesson on 'how to sell a house'. If the agent had bothered to actually ask questions about us, he would have learnt that one of us had very extensive property sales experience. Similarly, by asking no questions about us, he didn't sell the house to us, he merely opened the door and identified what the rooms were. No attempt of selling the features to fit our needs, nothing. Whilst I initiated some questions about the property, the agent didn't answer me directly and would always look to my partner when speaking - we both picked up on this seperately and found it to be very rude and came across chauvinistic! The agent wrapped up the viewing by saying he had a cash buyer in next (as to try and scare us), we waited...and guess what, nobody arrived. During the multiple calls after out viewing (some were return calls to his voicemails) this particular agent would respond like he didn't have a clue who we were, (well if he had bothered to use his customer service skills perhaps his memory would have served him better) after re-highlighting who I was, I was faced with short answers in a 'you're wasting my time tone'. I left every phonecall seething at how rude this person really was.I think anyone who has dealt in any customer facing role understands that customer service is key, find out about your customer, what do they do, what are their needs, build a rapport etc.I appreciate we were only viewers but fast forward to us selling in the future - there wouldn't be a chance I would use them as my agent. Safe to say, I will not be dealing with Hunters again.

Natalie · 22 September 2019

★★★★★ 1/5

Trustpilot

MY ADVICE IS DO NOT USE HUNTERS LETTING…

MY ADVICE IS DO NOT USE HUNTERS LETTING IN PONTEFRACT!!!I would prefer to give NO stars to Hunters Letting Agents of Pontefract. They are a shambles, they dont follow best practice in terms of how they deal with those people that sign agreements with them. I rented a property in the area being charged £700 pcm for a 3 bedroom house WITH garage I was very specific I needed a garage. the house had this and i was informed that everything had been checked at the property when I went to sign the contract. Moved in no working cooker, fridge or freezer, had 3 water leaks from bathroom (that I didnt use) into living room. Also no ability to use the Garage as they didnt give me a remote control for it for nearly 3 months and when they did it would not open but I had a manual handle to wind up and down (but the garage was full of builders rubbish), but of course they said they had checked and it was ready to move into. At the end of the tenancy they deducted £90 from the deposit for pet hair in the main bedroom (Ihave a cat which was always sleeping in its bed on the ground floor plus dead flies on the living room floor). No monies back however for the lack of the garage!! I then overpaid by mistake a further months payment and instead of sending back the full amount of £700 the deducted monies for some reason, no explanation to me. THEY ARE NOT BIG ON COMMUNICATING!!! People may think this is not true, I can prove all of this - there is more but i simply cannot be bothered to put it here. Will be taking legal advice.

Linda · 5 September 2019

★★★★★ 1/5

Trustpilot

Accept no responsibility for misselling

When we purchased our house through Hunters they marketed the property as having a 1.5 acre plot. Since purchasing we have subsequently found out this 1.5 acres is actually less than 1 acre. We have raised this with Hunters who do not consider they have done anything wrong. We have gone through their escalation process for what it was worth and they refuse to accept any responsibility. We are taking further action to understand what laws Hunters have actually broken around misspelling but if anyone has any advice feel free to comment.

Phil · 30 August 2019

★★★★★ 5/5

Google

Claudette I bought a house with you 10 years ago, which was such a seamless process & you’ve managed to retain this high standard 10 years on when selling my property! You, Mark (Pedley) & the rest of your team have been fantastic ! Thank you again!

Bethany · 14 January 2020

★★★★★ 1/5

Trustpilot

Don’t expect any help.

Trying to talk to someone is just ridiculous. No one can do anything and always passes to another person which leads to waiting for a callback that never happens. I called 8 times yesterday hit voicemail each time, was only calling as again the call I was promised didn’t happen.Very happy to be changing to working with another estate agent.

Danielle.A · 7 February 2023

★★★★★ 1/5

Google

AVOID THIS AGENT.....Worst I have ever spoken too, I have recently spoken to them about their services...I had the unfortunate opportunity to speak to a lady called Claudette, she has vilest attitude I have ever come across in all my years as a landlord and guarantee she would not have that attitude if it was a face to face meeting, Hunters need a serious reality check if they are getting people like her to sell their property AVOID AVOID AVOID

M · 11 November 2018

★★★★★ 1/5

Google

Absolute shambles of a letting company. Had a previous poor experience with this agency a year or so ago, but as the properties I wanted to view were with this agency, I didn’t have much choice. On this occasion the person showing me the apartments was 45 minutes late to the appointment, no prior warning or courtesy call to inform me of this. To add fuel to the fire I arrived at the building to view two properties, no prior approval had been given so I couldn’t see any! Crazy and not surprisingly nothing but a carefree apology offered

Adam · 11 November 2018

★★★★★ 1/5

Google

After wasting our 15 days they said sorry We can’t offer you property and didn’t refund our 357 pounds

Falak · 17 April 2025

★★★★★ 1/5

Trustpilot

Hot air and horse

My original contract was with Thurman & Rye and was acquisitioned by Hunters part way through, but the staff remained the same. They had two flats to sell, so I offered them 3% if they sold both flats within the standard contract period as an incentive to market the properties. They didn’t market or sell a single flat. They just sat there and hoped for RightMove to create the footfall.Worse still was the brochuring of the properties, they couldn’t spell, got the wrong specs and they couldn’t draw the floor plans properly. Loads of promises and assurances from the start etc, but proved to be a load of hot air and horse.

Lam · 1 November 2018

★★★★★ 1/5

Trustpilot

DO NOT USE THIS ESTATE AGENT

DO NOT USE THIS ESTATE AGENT. On the 18.10.2018 I was appointed to see an apartment at 41 Mill West, Sowerby Bridge, HX6 3JH. (I hope the landlord is reading this)We agreed a time of 16:45 but due to traffic my sat nav advised I would be eleven minutes late. I called the office at 16:25 and after a few minutes of waiting for somebody to answer the telephone I was greeted. I advised the lady I was running late by eleven minutes and was told the agent showing me around cannot wait for me because she finishes at 5pm. I asked why would it be booked with only 15 minutes to spare for viewing and the reply I received from a manager at hunters was “you only get five minutes to view the property. The manager I had the displeasure of conversing with was named Nicola Thompson. She is rude, cocky and full of self importance with no regard for customer service or a potential tennents interest or the landlord of the property who contributes to her salary. I feel I had a lucky escape. I hope her superiors read this as well as the landlord who owns the property I was going to view. She needs to enroll in a customer service role and soon, personally I’d fire her but unfortunately this is what happens when you allow the inexperienced and possibly inadequate into a junior management role. I will post on every review site I can because of this women’s attitude with the hope her bosses react and teach her how to behave towards potential and existing customers.

Mark · 18 October 2018

★★★★★ 1/5

Trustpilot

I can't complain about these letting agents as I signed an agreement not too so that we could get some of our deposit back...

I can't tell you about my experience with a recent let as the only way I could get our deposit back was to agree not to complain about any aspect of the tenancy or the process of charges negotiation. I can tell you to be very careful about using this letting agent. They issue a notice to quit towards the end of each assured short hold tenancy rather than let the tenancy run-on so that they can raise the rent, knowing you are in situ and charge new fees for the tenancy agreement. Scrutinise your inventory and the check-out report in detail. Do not suggest you have any cause for complaint.

Ian · 2 October 2018

★★★★★ 5/5

Trustpilot

Hunters Barkingside

Hunters Barkingside Mark Sherer and his team of staff at Barkingside branch went above and beyond to help sell our house in Clayhall Ilford. I cannot recommend them enough A*

Dale · 1 October 2019

★★★★★ 1/5

Trustpilot

We had so many issues

We had so many issues in our rented property and they never came and sorted them due to this we moved out. We had left our house in a very clean state and only the problems we had when we moved in had been left they tried to take our full bond off us and more. They are horrific and I wouldn’t recommend using them and I certainly won’t be ever again.

Molly · 23 April 2021

★★★★★ 1/5

Google

Manchester Office overall experience - I have lived in 7 different countries and I am afraid it's been the worst agency I have had to deal with. I am going to try to make it short as after a year, I have accumulated many complaints. When I moved in the apartment was very dirty; after complaining it took 1 week until they sent a couple to clean everything properly. Not to mention the nasty email I received from L.N. after that episode, who didn't even show up for the check out and made me pay afterwards for the cleaning. As presumedly, I left the flat in poor conditions. My advise, take always pictures! Having taken pictures helped me in a couple of episodes. They always try to blame the tenant and give you 10.000 excuses not to solve any issues you may have. For instance, before I moved in, some of the lights where broken; they promised to fix them before I was moving in but no one fixed them or appeared during my entire year stay; despite all my emails and efforts to be friendly. I paid £500 aprox. to cancel my contract with them. That cancelation fee was not just the penalty to break the contract but to cover the expenses of the new adverts to find a new tenant to replace my contract. Sadly that advert never saw the light. So I had to find the new tenant myself; who got charged for everything as well. Not to mention that the insurance company they work with is getting benefited for having me still paying and presumedly the new tenant as well. I have always felt that no one really cared or tried to help me in any way. I am sorry to leave this review; as for instance, G.A. the manager of that branch has always been nice; however I am wondering if she is aware of the unprofessional treatment that some of her subordinates give to the tenants. Thanks L.M. for your patience on the phone and for trying to comfort me with the last discomforting episode with L.N. It was nice to feel that after a year someone actually cared about the tenant more than just about money.

Rosa · 11 November 2017

★★★★★ 5/5

Trustpilot

House to let

Friendly, efficient and professional service.

Customer · 5 September 2025

★★★★★ 5/5

Google

Very pleased with Kye’s help and knowledge. Would highly recommend Hunters as your letting agent.

Maria · 15 December 2023

★★★★★ 1/5

Google

Having a horrible bad experience with Hunters. Very very unprofessional. We got this tenancy on 10th February 2016 from another agency and Hunters took over them. Though having a faulty Bed from very begining and reporting them from very early ,also from which i myself fall down and almost broke my back after complaining through calls , emails all i get an answer that the owner doesnt want to change it. So , does they need 3 months to reply you back. Also have a few more faults in my flat. But they only have excuses for all those. They are not prompt with things. The only things have recieved is stress and discomfort.

Payel · 11 November 2016

★★★★★ 1/5

Google

started out pretty good but went rapidly downhill. Was dealing with Claudette from the deansgate office. When our offer was accepted It I said it would be good to get a look at the furniture at some stage so that we could let the tenants take what they would like when they move out in case we didnt require it. Claudette took it upon herself to arrange the date and time with the tenants but forgot to inform me nor did she forward me any contact details. She phoned my girlfriend one day out of the blue saying that the tenants were very upset that we didnt meet them and they had sat in one saturday waiting for us. I called her back and when she eventually took my call I told her that she didnt tell me of any meeting apart from initially saying that we should have one. THis caused many problems with the tenants refusing to let surveyors into the apartment etc. Claudette accepted no responsibility for this and didnt make thing right with the tenants until I had to phone her manager to sort it out. When I collected the Keys I asked one of the letting agents about rates and was told that she would be in touch but didnt hear anything back from her either. Rubbish, unprofessional and will never use again.

Damien · 11 November 2016

★★★★★ 4/5

Trustpilot

solid company

Hunters look after my property rentals in Manchester. Whilst the fees are a bit steep. I find them the most reliable firm in terms of sourcing tenants and knowing the associated laws.

Jo · 20 September 2024

★★★★★ 5/5

Google

I have recently sold a property and Hunters, especially Ian Barber and Claudette have been most helpful in answering my questions and queries. I highly recommend Hunters Estate Agency Manchester staff

Tracey · 11 November 2017

★★★★★ 5/5

Trustpilot

KIRSTIE KAY

This review is for Kirstie Kay for being very helpful and performing her role to a high degree of excellence.I most note John Adlam (partner) made a simple request extremely difficult to facilitate and an unpleasant experience.

Eli · 23 June 2024

★★★★★ 4/5

Google

Hunters are the only letting and sales agents in Manchester I would recommend. After a bad experience with a previous agent in Manchester, I chose Hunters to find a new tenant and manage my property. I found their service to be professional and efficient. When I came to sell the property, Claudette Cole managed the whole process brilliantly and very professionally. In fact she probably prevented the sale from falling through. I would definitely recommend Hunters for both sales and lettings..

Aldona · 12 November 2015