Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI always use Zoopla when I am looking
I always use Zoopla when I am lookingfor property in my Country as we areretiring soon and hope to buy in the near futureback in Scotland.....
May · 7 November 2020
Agent replied · 23 October 2024
Hi May,Thank you so much for leaving us a five star review. It is great to hear how pleased you are with our site. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/We hope you find your dream home soon!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNo people responds to emails
No people responds to emails. I have sent more than 10 requests I didn't get any reply mails. Very bad
Aleena · 15 January 2022
Agent replied · 23 October 2024
Hi Aleena,Thank you for leaving us your feedback and we're sorry to hear about your negative experience with our agents.We'd like to assist you with this and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 4/5
Trustpilotsurounding information wanted.
would be better if we could click on to what shops and restuarants etc ,are in the vacinity of the house you are viewing.
Paul · 27 April 2021
Agent replied · 23 October 2024
Hi Paul, Many thanks for your 4 star review. It is great to hear you've had a good experience using our site, and we hope we'll continue to help you with all things property related.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion. Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotEstimates on property values are way…
Estimates on property values are way out. My neighbors house is a shack, mine has been modernized and theirs is valued at 40k more.
Russell · 22 April 2021
Agent replied · 23 October 2024
Hi Russell, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilotwrong estimate on house price
I don't know how they estimate the house price!!! Due to their errors about the same on their website it severely affected sale of my house.
Hitesh · 29 October 2020
Agent replied · 23 October 2024
Hi Hitesh, Thank you for sharing your concerns with us. We're really sorry to hear you've had a bad experience on our site.We will now DM you for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotThanks..for your good collection of…
Thanks..for your good collection of house for rent.But my personal request is provide more studio house.Its helpful for small family.
Wakafa · 10 January 2022
Agent replied · 23 October 2024
Hi Wakafa,Thanks for leaving us a 4 star review. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNot Being Offered Properties
I was expecting to be offered Properties on a daily basis like Rightmove but I have has none !?
Kowloonman · 3 March 2022
Agent replied · 23 October 2024
Hi NathanThanks for your feedback.Please see below on how to setup alerts.If you wish to keep up to date with your local property market, you can set up monthly alerts on Zoopla to track postcodes and receive updates on the latest market values, recent sales and more, in areas of your choice. This help article from our Help Centre shows you step by step how to track postcodes and set up monthly property newsletters:https://help.zoopla.co.uk/hc/en-gb/articles/360006243797Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotIt’s easy to navigate
It’s easy to navigate. I like you can find out how much a property is worth. The emails with tips and hints are great too.
Karen · 23 January 2021
Agent replied · 23 October 2024
Hi Karen, Thank you for sharing your lovely feedback with us and for leaving us a 5 star review. It's great to hear that you find our website easy to navigate, and we hope we continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Best of luck with finding your new home!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI am really pleased with Zoopla they…
I am really pleased with Zoopla they are keeping me well informed about the properties that are up for sale.
Lorraine · 6 January 2022
Agent replied · 23 October 2024
Hi Lorraine,Many thanks for your 5 star review. It is great to hear your feedback and that you find our property alerts so helpful. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotVery useful
It will help you a lot! Which we know about the sharing or by your own. Also excellent communication and make an appointment quickly!
Abdelhak · 14 April 2021
Agent replied · 23 October 2024
Hi Abdelhak,Thank you very much for leaving us a 4 star review. It is great to hear how pleased you are with our website and the level of service you received. We hope we'll continue to help you with all things property related. Make sure you visit our 'News and guides' section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotLove the web
Love the web , very easy to used give better information about the house compere to other , I find what I needed, thanks 😊
Shahin · 21 January 2021
Agent replied · 23 October 2024
Hi Shahin, Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site so far, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotRecognize requested diameter zones
We are getting houses 15 miles from our target even if we reduce our target to half a mile! Please get grip! Otherwise good.
Anthony · 11 April 2021
Agent replied · 23 October 2024
Hi Anthony,Thank you for sharing your feedback with us.We are very sorry to read your review here, and would like to help sort this out for you.We will DM you shortly with more information to see if we can find a resolution.Many thanks Zoopla Support
★★★★★ 1/5
TrustpilotI am not really happy
I am not really happy, because I am waiting to hear back from them to see if there is a place for me and my son.
Sonia · 15 October 2020
Agent replied · 23 October 2024
Hi Sonia,Many thanks for your review. We're very sorry to hear that some of the agents who advertise on our portal have not responded to your enquiries yet. If the agents you contacted haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilotvery disappointing !
despite submitting a maximum cost of £600pcm I am disappointed to keep being shown properties of £1000 more pcm. not good!!
Denyse · 29 October 2021
Agent replied · 23 October 2024
Hi Denyse,Thank you so much for taking the time to leave us your feedback. We're very sorry to hear you are having issuesWe'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotSuper application however……….
Super application however, from the numerous properties saved very few estate agents actually get back to you which is extremely frustrating.
Gary · 26 October 2021
Agent replied · 23 October 2024
Hi Gary,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilothello
hello, I am not satisfied with your work… all my inquiries have not been answered by the agents…
Roseli · 10 April 2022
Agent replied · 23 October 2024
Hi Roseli,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWhen you apply for properties they…
When you apply for properties they either do not contact you or they have already been allocated most are old posts.
Jacqueline · 25 October 2021
Agent replied · 23 October 2024
Hi Jacqueline,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.If the agents you tried to contact don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Also, all of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotHouse hunting…
Good way to find houses that you are interested in to view / buy
Kerry · 4 October 2022
Agent replied · 23 October 2024
Hi Kerry,Thank you very much for leaving us a 4 star review. It is great to hear how pleased you are with our site. We hope we'll continue to help you with all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/ All the best!Many thanks,Zoopla Support
★★★★★ 3/5
Trustpilotmy search preferences
I do not seem able to refine my property searches, in geographical areas, and type of houses, request a garage etc.
Mab56 · 23 October 2021
Agent replied · 23 October 2024
Hi,Thank you so much for taking the time to leave us your feedback and we're sorry to hear you're having issues when filtering for the right property on our site. You can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as garage. You can search for exact phrases using quotation marks such as "detached house"; to exclude a term you can prefix it with ‘-’ for example -flat; -retirement; -shared; etc..Here is a Help Centre article that will guide you through filtering for specific properties by step depending on the device you choose to use:https://help.zoopla.co.uk/hc/en-gb/articles/360006068617We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us or if you wish to contact us directly with your feedback, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotFantastic service
Fantastic service. Liz Humphries (Alnwick) is brilliant at her job. The whole experience has been a joy, non intrusive and simply efficient. Thank you!
Allison · 24 March 2021
Agent replied · 23 October 2024
Hi Allison,Many thanks for your 5 star review. It's great to hear that you've received such great service! We hope we continue to help and support you in all things property related. If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotLove this app as it let's me know as…
Love this app as it let's me know as soon as new for sales come up in the area I want.
Mrs · 20 October 2021
Agent replied · 23 October 2024
Many thanks for your review. We're very pleased to hear that you like the app and the alerts are giving you some great results.If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://support.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat Web site with friendly to use…
Great Web site with friendly to use filters except if you can give Privilege to select the availability datesBest regards Husain
Customer · 20 October 2021
Agent replied · 23 October 2024
Hi Husain,Many thanks for your 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion. If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://support.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotLack of property
Would possibly be ok if they had any properties in our area or price tag,but there's nothing so for us its a one star.
CJP · 16 March 2021
Agent replied · 23 October 2024
Hi, Thank you so much for taking the time to leave us your feedback and we're sorry to hear you haven't found your dream home yet!Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you with your property search, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotHi Was very impressed with all the help…Inspirational
Hi Was very impressed with all the help you collectively offered me and look forward to narrowing my search with your future assistance.Kind Regards John.Future
John · 8 December 2020
Agent replied · 23 October 2024
Hi John,Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site so far, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
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