Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI find Zoopla on of the better estate…
I find Zoopla one of the better estate agents websites to use. My criticisms are aimed at estate agents in general. Outside space is important to me. Why do estate agents place such little importance on outside space. A good sized garden plot means nothing to me. Measure it or photograph it.!!!! To just list a property as a 3 bed property is lazy and annoying. It's a semi,detached terraced etc. Not just a property. The standard of photos is truly shocking I'm many instances. It's not hard to photograph a bathroom. I really want to see more than the toilet cistern. It would be nice too if the location tag was for the correct property, even the right street would be a bonus. If I narrow my search to detached properties why do I still get sent semi detached and terraced houses. Overall Zoopla is a great and easy to use site but not perfect.
Stuart · 26 July 2021
Agent replied · 23 October 2024
Hi Stuart,Thanks so much for leaving us a 5 star review and for your valuable feedback. We're happy to hear you like our site and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWow had my phone rang 22 times in one…
Wow had my phone rang 22 times in one day! Very excessive trying to sell me products! Products that I wanted as an estate agents however due to my phone being bombarded mobile and business landline I would never conduct business with a company like this Victoria was very very rude when I asked why my phone and been rang so many times in one day and not to mention she rang of a withheld number the final time I am disgusted with such disregard to my business.
Joshua · 11 June 2021
Agent replied · 23 October 2024
Hi Joshua,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotFound my property with its valuation on…
Found my property with its valuation on Zoopla .What a laugh.We are a small community of 5 bungalows circ 1988 of which externally two are identical. Mine has been totally refurbished to modern standards regarding electrics,glazing ,insulation soffit,facia ,new kitchen etc aditionally is on a larger plot with both front and rear vehicular access where as the other bungalow is still 1988 yet on Zoopla is considered to be of a higher value .What ever they use to detirmine value is not fit for purpose.Informing them of the inaccuracy of their information simply led to a waffle reply.
Ian · 23 May 2021
Agent replied · 23 October 2024
Hi Ian,Thank you for sharing your feedback with us.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We are very sorry to read your review here, and would like to discuss this further with you. We will DM you shortly for more information.Many thanksZoopla Support
★★★★★ 1/5
TrustpilotZOOPLA NONSENSE JUST DOES NOT WASH
I see Zoopla is still trotting out the lack of data fib for properties where there is no estimate. The truth is Zoopla migrated their existing data to a new algorithm. Just like the Post Office Horizon system cock up existing data for properties like mine have vanished into a black hole. I just wish Zoopla would come clean and admit that their new algorithm is suspect and stop the nonsensical excuses.As an addendum to the above. I have just received a repeat of their cut and paste response from Zoopla. My house was built new in 2002. They had estimates based on the relevant data prior to the migration to the new algorithm. They will just not accept that their system has erased the original data on many many properties not just mine. Someone needs to audit this company's business practices and sharpish too. Unacceptable Zoopla. I wasn't born yesterday.
Mr · 20 May 2021
Agent replied · 23 October 2024
Hi Mr Parsons,Thank you for sharing your feedback with us. We're sorry you feel this way about automated valuation model.Whether we display a Zoopla estimate for a property or not depends on the amount of data we have available for that home and for similar properties in the area. Our mission is to provide data on all homes in the UK, over 29 million currently and if we have sufficient information to create an estimate for a property, an estimated house price range will automatically be generated.If we currently do not display an estimate price range for your home, please come back soon to check if we’ve added an estimate. It does not mean your property is not worth anything if it does not have an estimate!If you want to get a valuation from your local experts who will inspect your home and take into account its unique features, a Zoopla estate agent will be happy to provide the most accurate price estimate for you. Please follow the link below and request an appraisal:https://www.zoopla.co.uk/valuation/If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotHaving found a house to rent on your…
Having found a house to rent on your site I called on a Sunday. You were closed so I emailed straight away as I know this size house and area would be taken quickly. Monday came, I had no response so I called again. Had to leave a voice note with my name and number. No call back by the end of Tuesday. I received an email response saying that an agent will contact me within 2-3 days? Why so long to contact me? Go on the site again this evening to see that the house has already been rented. No communication other than a generic email and now I’m waiting for nothing.
Barbra · 13 April 2021
Agent replied · 23 October 2024
Hi Barbra, Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site did not respond in a prompt manner. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotYes of course I'll give my permission…
Yes of course I'll give my permission for 378 vendors to pilfer my personal details, why is there no Reject All??
website glitchy too.
Jay · 9 July 2026
Agent replied · 23 October 2024
Hi Jay,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 3/5
TrustpilotThe house inspection system is untruthful and shoddy
The house inspection system is flawed,to many faults show up after purchase . If the system was a car you would be able to return it for a full refund but not with a house . It’s a fraudster heaven helped by independent but useless accessors ,whom should be working for the buyer not the seller . Truth is no where to be found which reflects badly on the agent ie You zoopla . Zoopla should be open with both side ,clearly stating that the truth about condition is a must as any hidden faults will be put right at the sellers expense, if not clearly shown and reported. Zoopla is badly let down but a shoddy business policy.
Jeffrey · 10 December 2020
Agent replied · 23 October 2024
Hi Jeffrey, Thanks for taking the time to leave us a review and we're sorry to hear about your negative experience. We would like to clarify that Zoopla does not engage in direct sales or lettings activities for properties, we are a UK property portal providing estate agents with advertising through our website and our affiliated partner websites. All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which you believe are not described correctly, you can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Alternatively, you may call the agent on the number displayed on the listing and ask to speak with their branch manager directly.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotOh clever that I can’t stop your…
Oh clever that I can’t stop your unsubscribe because it doesn’t exist. Dishonest behaviour I’ve saved the link you sent.
Eddie · 29 July 2026
Agent replied · 24 September 2026
Hi Eddie,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 4/5
TrustpilotZoopla doesn't reflect true values on all houses..beware
Zoopla is very useful as one of a number now of property research sites. However, it's not always accurate on house prices. I bought my wife out of half the share in our joint property 13 years ago when we separated and Zoopla are still showing that half as the full property sale value, despite my having contacted them to point out the error. They also don't have any way of adding a note to explain, which is very shoddy of them. So, don't believe all the prices they show, they may only account for a "fraction" of the true picture as they only work on "blind" land registry sale values and ignore comments..then they index that value as they think it should "on average" for the area. This can lead to massive over or under property valuations where properties differ, for many reasons, in a road.
Brian · 6 November 2020
Agent replied · 23 October 2024
Hi Brian,Thank you for leaving us a 4 star review and for sharing your concerns with us. We are pleased to hear that you like using our website for your property research. We also appreciate your feedback on the estimated house prices displayed on our site. Our aim is to provide the most accurate estimates. However, our estimates are not formal valuations and shouldn’t be used as such. It’s important to remember that the type, age and size of homes varies widely across the UK and this, coupled with the liquidity of homes in any local market, impacts the ability of any Automated Valuation Model to deliver an accurate valuation.To maintain the accuracy and integrity of our improved Automated Valuation Model (AVM) it is no longer possible to refine or change house price estimates manually. Thus, the ‘refine this estimate’ feature has been permanently removed from our site. Renovations will take time to be recognised by the Automated Valuation Model.Nevertheless, we would like to discuss this further with you and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotExcellent property portal and great…
Excellent property portal and great stats and trends and analysis of local areas etc.My only 'issue' as far as it is one is that some property websites go far beyond the designated areas for searches. eg 'search for N10' will yield properties in NW8 for sale. When you're frantically trying to keep tabs on all out there - it can be rather frustrating to have that happen, and is a waste of time an ever increasing commodity especially at these strange times when most of us working are doing twice as much as we were.I don't know if this strictly applies to Zoopla - and haven't got the time to go back and rummage - so this maybe a little inaccurate - but all the property sites and experts will probable read this so they will see and know if it is them culpable for this. Zoopla is by far my favourite site in terms of a) user friendly b) nice to look at ie well designed c) hugely useful and d) never mind Zoopla emails landing.Thank you and keep up the good work!
TellItAsItIs · 29 October 2020
Agent replied · 23 October 2024
HiThank you so much for your detailed feedback and for leaving us a five star review. It is great to hear how pleased you are with our site. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Please note that if we do not have any property listings advertised in a given area that match your specified criteria, the radius of your search will automatically extend on our site so that we can offer results as close as possible to your preferred location. Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotValuations should be taken with a pinch of salt
Zoopla is good for searching for properties, however their valuations are abominable. In my road, the inaccuracies and variations in price are laughable. In my road, one property is valued at more than three times the value of a similar property in the same terrace, my own property's value has been questioned by potential buyers because of the low Zoopla valuation. They've also mixed up my property and the much smaller downstairs flat. This is skewing the value of my home.
A · 12 October 2020
Agent replied · 23 October 2024
Hi, Thank you for your valuable comments. We're very sorry to hear that you haven't had a good experience using our website.We would love to help you and we will now DM you for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotKeywords
I like the fact that you can include key words in your search. A must have for me is a garage and including that one word rules out properties which do not have one. Rightmove does not allow you to do this, so Zoopla is my preferred search engine for houses. The only downside is properties are not always where the pin is to do a visual search of the area, although this is probably more down to the individual estate agents.
David · 11 October 2020
Agent replied · 23 October 2024
Hi David, Many thanks for your comments and for leaving us a 4 star review. It is great to hear you find our site and keywords this useful and informative. We truly hope we'll continue to assist you with all things property related.In regards to any property listed on our website or if you require its exact location, please ensure you contact the agent directly on either their phone number displayed on the listing, or using the Contact button on the house details page.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotTerrible service
Terrible service. Rang to book a viewing, no answer so left details via email. Several days later still no response
Chris · 15 July 2026
Agent replied · 23 October 2024
Hi Chris,
Thank you for sharing your feedback. We're sorry to hear about the difficulties you’ve had with an agent on our platform.
Please be assured that all estate and lettings agents advertising on Zoopla Property Group portals must comply with the relevant laws, regulations, and codes of practice in the UK.
I’m sorry the agent you tried to reach hasn’t responded yet.
We suggest trying to contact the agent directly by phone using the number shown on the property listing or next to their profile in the 'Find agents' section here:
Find and compare local estate agents | Zoopla (https://www.zoopla.co.uk/find-agents/)
We want to assist you further and will send you a direct message to gather more details.
Many thanks,
Zoopla Support
★★★★★ 3/5
TrustpilotZoopla is great keeping me informed…
Zoopla is great keeping me informed straight away of houses available to rent - however I would like to see either the opportunity to put in more than one area or the opportunity to state which area I definitely don’t want to live in. I want to live in Nantwich, Shavington, Willaston, etc but don’t want to live in Crewe but I have to enter the mileage so I receive lots of unnecessary emails for Crewe 🤷🏻♀️
Sioux · 27 February 2021
Agent replied · 23 October 2024
Hi Sioux, Thanks so much for leaving us a 3 star review. We're really glad to hear that you've had a good experience and you find our email alerts so useful. We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion.If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotZoopla is great most of the time
Zoopla is great most of the time, i find after filling in the preferences, like rent and area, both ok but then i'm looking for £450pm the nearest one to that is £500, but i keep getting houses for £6/7/800 just ridiculous really, then the bedrooms not 1, 2, 3, but 1+ 2+ 3+ so i go for 1+ and get offered 3/4 bedrooms when i only want 2 beds, apart from that there is some nice places.
PAULA · 1 December 2020
Agent replied · 23 October 2024
Hi Paula, Thank you for your review. We're really sorry to hear you're having trouble searching for properties on our website and we'd like to discuss this further with you.We will DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotLittle to comment except lack of suggested reasons for property drastic price drop
Little to comment, except REASONS for property prices fluctuating not always clear,certainly in the case of Eastbourne recorded a 10.4 per cent fall in average house prices between July 2024 and July 2025, the largest drop of any area in England.
ANGUS · 2 February 2026
Agent replied · 20 March 2026
Hi Angus,
Thanks so much for leaving us a 4 star review. We're happy to hear you are pleased with our service and we hope Zoopla continues to be useful for you in all things property related.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotIt is my personal opinion that when I…
It is my personal opinion that when I search for property, a minor child is allowed on the property. Council is also not approving, landlord is not accepting, and I am really disappointed with Zoopla.
Mehul · 13 October 2024
Agent replied · 23 October 2024
Hi Mehul,Thank you so much for taking the time to leave us your feedback. We're very sorry to hear you are having issues.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla underprice our property
Zoopla underprice our property, even when the prices were high. Now their prices have dropped even more and they haven’t valued the property. Their valuations are incorrect. I would not trust them at all.
Melissa · 27 March 2026
Agent replied · 23 June 2026
Hi Melissa,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotThey got the EPC rating wrong on my…
They got the EPC rating wrong on my house (when rightmove and on the market got it right), when I informed them they said it couldn't be changed. Absolutely useless
Fraser · 17 April 2026
Agent replied · 23 June 2026
Hi Fraser,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Unfortunately, we cannot manually change the information (tenure, EPC ratings & floor area) we show about your property. Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotI have use Zoopla Uk app to rent a…
I have used Zoopla Uk app to rent a property, there is a partnership with the Spacelet agency that it is not providing a genuine service. The Spacelet is a scammer company where they catch new customers to pay fee from £79 , for fake properties advertising that it’s no longer available or existing. I have emailed to Zoopla about it and I’m waiting for a response or support.
Lu · 7 March 2022
Agent replied · 23 October 2024
Hi Lu,Thank you for leaving us your feedback, however you will need to respond to the separate request for your contact details.We will then be able to DM you for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThey said they will dm me regarding a…
They said they will dm me regarding a problem they lied. All the estate agents who advertise on zoopla dont take dss. Why is zoopla letting them do adverts on their website. Zoopla is a dishonest company they just care for money. They are nothing but scum bags probably the reason why they didnt dm me is because they know I'm right and cant say anything.
Sahadi · 18 July 2022
Agent replied · 23 October 2024
Hi SahadiThank you for leaving us your feedback.We prohibit property listings on our website that include the term 'No DSS' and all of the properties on our website are now in line with our new regulations. We believe that all tenants looking to rent a property deserve the chance to be fully assessed for their suitability and matched to a home that suits both their and the landlord's circumstances. As such, we do not have a functionality on our website which would allow you to search for properties whose owners/landlords allow DSS. In order to find out if DSS/housing benefits are accepted at a particular property that you are interested in, you will need to contact its marketing agent directly for more information. If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks: https://help.zoopla.co.uk/hc/en-gb/articles/360006053137If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotReally like Zoopla
Really like Zoopla. We are using Zoopla to search for the property for ourselves. It has the perfect search engine with the parameters you can set to find the property you really love. You can save the properties you are interested in and add the comments on it privately. It also has a knowledge base to help you find all the knowledges you need to buy, sell or rent. Zoolpla is really help full.
Xiaofei · 10 April 2021
Agent replied · 23 October 2024
Hi Xiaofei Zhang,Thanks for leaving us a 5 star review and for your kind comments. We're really glad to hear you have had a great experience while looking for properties on our site. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
GoogleVery poor facilities, the manager Laura is very unprofessional and rude. Made me feel very uncomfortable making me not want to come back. I didn’t appreciate the disrespectful tone she spoken to me with for no apparent reason. Don’t recommend approaching this woman.
Megan · 22 April 2024
Agent replied · 22 October 2024
Hi Megan, thank you for taking the time to leave us feedback. We are so sorry to hear that you have had a less than positive experience with us. Please rest assured that your concerns were escalated to our global customer services and your centre team to provide further support. Your ticket reference number is C-783985-T6F7. Thanks.
★★★★★ 1/5
GoogleFrom the second you join Regus you will find yourself in a funnel where they will do everything they can to extract every penny from you. The 'faster wifi cost' like it's 2006, the extra subscription for a cheap coffee machine … More
James · 24 December 2025
Agent replied · 23 January 2026
Hi James, thank you for sharing your feedback. I’m sorry to hear about your experience with billing and charges. Please raise a ticket through our Help Desk, and our team will review your account and help address these concerns directly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
