Gascoigne Halman Didsbury reviews in Manchester

★★★★★ 5/5

Google

I’ve had an excellent experience with Gascoigne Halman in Didsbury. From start to finish, the service has been incredibly professional and attentive. Selling a house can be stressful, working with the right estate agent makes all the difference, and this is absolutely the team you want on your side. Tom and James have both been outstanding, always friendly, reliable, and proactive. They kept me updated at every stage and were quick to answer any questions and to ensure the whole process kept progressing. Their communication was clear and consistent, and I always felt confident that things were being handled efficiently. It’s refreshing to work with an estate agent who genuinely cares about providing a smooth and stress free experience. Thank you to the whole team for making the process so positive.

Sa · 21 November 2025

★★★★★ 5/5

Google

My recent experience with Gascoigne Halman's Didsbury branch, particularly with James the manager, was nothing short of outstanding. Navigating the sale of our property, we encountered a prolonged and challenging process, exacerbated by a lengthy chain that made the experience incredibly stressful. However, James' exceptional dedication and professionalism shone through this period. His responsiveness was fantastic. He provided regular updates, ensuring I was always in the loop. This was especially crucial over the last 12 weeks, where my daily conversations with him became a cornerstone of the process. His patience and understanding were evident, and he consistently made an effort to return calls or update me via calls and emails. The tenacity of James and his team played an important role in keeping the chain intact. There were several occasions where the exchange was so close, yet not finalised, increasing the stress that the chain could collapse. Their perseverance and hard work were crucial in avoiding such an outcome. For anyone looking to navigate the complexities of a sale or purchase in Didsbury, I wholeheartedly recommend James and his team at Gascoigne Halman. This isn't just a transaction for them, it's about providing support and results when you most need it.

Anshul · 26 January 2024

★★★★★ 5/5

Google

James was professional, thorough and ambitious throughout the process of selling our home. He and his team were highly contactable and chased questions/issues quickly with all parties involved. We were very grateful to James and the team for their work. Many thanks.

Beth · 22 July 2025

★★★★★ 1/5

Trustpilot

Awful management and communication

As per all the other negative reviews - terrible communication - poorly written emails, unprofessional in manner and just awful to deal with. From moving into property, water pressure issues and constant cold showers. After months of back and forth was told (by a manager) 'oh well you are on a rolling contract, so you can just find another property' as appose to just having the issue fixed? Turns out it was a pump needed for the boiler, and of course the landlord did not want to pay as it was 'expensive'. It wasn't. Paying over a grand a month for no hot showers and terrible management is expensive. Clearly they prioritise landlords and not tenants. We left as suggested and do not recommend for renting at all - save your self the stress and sour puss faces.

LEVI · 28 October 2025

★★★★★ 5/5

Google

I cannot rate James and the team at Gascoigne Halman highly enough when selling my house in West Didsbury. After my husband’s unexpected death, my daughter and I decided to sell. It was a traumatic time, but James Thornley was like a rock in a storm, he didn’t pester us, he waited for us to sort out our affairs and get back to him. That’s why we chose this firm as they didn’t pester. When we were ready to sell, they kept us updated all the time, I could ring or email and my queries were attended to straightaway. I have moved house all over GB with my husband’s career and have had some awful selling experiences in the past, but James’ calm professionalism and leadership made this move the smoothest I could wish for. Thank you, James , Andrea and the team.

Lubylu · 27 November 2023

★★★★★ 5/5

Trustpilot

Highly recomment Gascoigne Halman in Macclesfield

After 3 aborted sales with Purple Bricks which consumed 14 stressful months due to lack of support, wrong price, no vetting of purchasers, etc., etc. I decided to use Gascoigne Halman in Macclesfield to sell our house. Within 1 week Matthew Clark and his team had vetted a new purchaser who was right for our property, truly had the funds, and was highly likely to follow through to completion (which they did).I can't recommend Gascoigne Halman enough for their proactive advice and follow-up, aiding the purchaser and keeping me informed. I found them friendly and easy to communicate with. No waiting for someone to answer the phone for inquiries and prompt replies on email. When the exchange of contacts and completion time came, they helped pressure crucial solicitor communication so that we met the target dates keeping me (the seller) and the purchaser happy. I can't recommend Gascoigne Halman in Macclesfield enough. Thanks, folks, you deserve the credit, and will be using you again for another property sale.

John · 21 November 2023

★★★★★ 1/5

Trustpilot

Be careful what you sign up for??

Have just Let an apartment from Gascoigne Halman Didsbury! Large deposit and £1600 per month! Apartment in a filthy condition,no windows can open as no key has been provided to open locks! No heating ,Hot Water as either owner,Gascoigne Halman representative,previous tenants turned off switches that marked Do Not Switch Off! Despite contacting them a week ago I am still in the same situation? They insist that I take holidays off work rather than send someone after hours or weekend? Sending emails to the Didsbury Rental Dept and the Manager of the Didsbury Office ,a week later in exactly the same situation?The only service they did promptly was to take my money and it appears they don’t want to do anything! I have invited the Manager to come and visit to see that the Inventory was either done many years ago or is a work of fiction? 1 week later and situation is exactly the same! I certainly could not recommend this company going forward!Mt only hope is someone senior within this company see this review and gets it sorted before the apartment makes me ill due to no ventilation,damp conditions!

Consumer · 11 November 2023

★★★★★ 1/5

Trustpilot

Negligent - Do not rent from them

My husband and I moved into a property managed by letting agents Gascoigne Halman in Chapel en le Frith in November 2022. From the start we had major issues with the property; it hadn't been cleaned, the water pressure was terrible, in fact prior to us moving in after pointing out some defects during a viewing the electricity board had to be brought in to make the electrics safe! There was rubbish left in the loft and cellar and an open manhole cover with standing water in the basement with a pump in it. We had been told this was a usable storage space by the agents. It was not. It flooded more than once ruining our property and was horrendously damp. The wetness in the cellar rose through the house making it constantly damp and mouldy. The window frames were so rotten you could push your finger through them. The front door lock was insecure and you could push the door open with a hard shove.The shower seal was leaky and caused staining downstairs. The shower barely worked then stopped altogether. I believe the property would have been below the required EPC rating for letting if it were tested last year.These are just a few of the catalogue of defects. (I have photographic evidence of all of this). It took months to get some these things rectified and over 200 emails. I have made clear that one of my emails be treated as an official complaint but nothing has come of it. Often we were simply told 'the landlord doesn't want to spend any more money on the property'.We requested a reduced rent rate from £900 to £500 expecting a negotiation with the landlord. He took over a month to respond and then offered £850 despite our explaining the extensive damage to our property and us having paid for a shed to move our things from the cellar. The agents then sent messages chasing arrears. After continuing to press for the landlord to fulfill his legal obligations we were eventually hand delivered a section 21 notice (our tenancy should have run until November and they delivered this in June which I think may be in breach of the rules). The landlord claimed to not be able to afford repairs and needed to sell the property. This all happened over an 8 month period and I have to believe there is some sort of recourse for us. The property should not have been let in that state and we should be able to claim damages for our ruined property and loss of income (I work from home as a contractor). Having rented for over 20 years I have never had such a terrible experience. We moved back to Chapel to be closer to my elderly parents to care for them and now because of the lack of affordable, appropriate property we have had to move further away ultimately making them suffer. We have contacted the property ombudsman who have advised we have a case against Gascoigne Halman we just need to to follow it up. We have managed to find a private let and now moved at great personal expense through no fault of our own. Our new property is clean, well cared for and seems heaven after 9 Cross Street.

Josephine · 21 August 2023

★★★★★ 1/5

Trustpilot

I would give less stars if possible

I would give less stars if possible During the tenancy it started already. the garage door fell down TWICE. and it took them 10 months to fix. Only when i started to not pay the full rent they started acting fixing it 2 months before we needed to leave the premisis Altough they make a check in and check out report they dont look at it. Claiming ridiculous amounts of money for things that where already like that before we moved in as visible on the checkin report. We've been waiting for 2months now to get our deposit back and they keep answering once every 3weeks if we're lucky and if they read our 10emails every 3 weeks to remind them

Eliot · 4 September 2025

★★★★★ 5/5

Google

James was very personable and showed some good commercial acumen while selling our house, in what turned out to be a slightly tricky and lengthy process.

Juliet · 23 October 2025

★★★★★ 2/5

Google

Really not good so far. There was next-to-no proactive feedback on viewings. Having accepted an offer over 2 weeks ago, we are still waiting to start conveyancing. Staff don't answer emails until chased several times and the phone goes to voicemail when you call the office. Based on our experience so far, I would avoid.

Kate · 16 October 2024

★★★★★ 1/5

Trustpilot

If I could give them 0 stars I would.

If I could give them 0 stars I would. From the outset they seem great, but as soon as the agreement is signed they stop caring about anything except getting the rent in each month. They'll happily let themselves in without speaking to you, they say that they only have to send an email 24hrs in advance. They never return calls. They ignore maintenance requests and then try to say that you damaged things that never worked and were highlighted on the initial move in. As for returning your deposit, I am currently going through a claim against them through the dps as after 4 weeks of vacating at the end of tenancy, they have not done a thing woth regards to authorising the return of deposit. Once you aren't paying them rent anymore, they won't return calls, messages, emails. Go in in person and funnily enough, "oh sorry, they've left for the day and I work in a different dept. I'll leave them a message and get them to call you in the morning" AVOID AT ALL COSTS

Luke · 29 July 2025

★★★★★ 5/5

Google

I would like to thank Laura and Ysanne specifically for all their help in securing our apartment. They have been a great help from start to finish, answering all our queries, regular communication and over all provided a professional service. I would highly recommend and we look forward to working with them and the team at Gascoigne Halman in the near future. Thank you

Aishah · 25 April 2024

★★★★★ 5/5

Trustpilot

Thank you Lisa and Esther for you’re …

Thank you Lisa and Esther for you’re fantastic support in a recent house letting. Nothing was ever too much trouble at anytime. I have always been impressed by the quick and effective response in helping us to let our property. We most definitely were is safe hands throughout the whole process. Thank you ladies and team Gascoigne Halman.

Liam · 10 July 2024

★★★★★ 5/5

Google

I recently sold me house and couldn’t have done it without the fantastic support of James and team at Gascoigne Hallam. They were all professional, incredibly helpful and always went the extra mile to ensure everything ran smoothly. Highly recommend. Becky

Becky · 15 March 2025

★★★★★ 1/5

Trustpilot

Landlords Beware!

Landlords beware! Three postgraduate student Drs moving from Scotland to complete their clinical training in the Manchester hospitals for three years were looking to rent a good, clean property in Didsbury with a generous budget. Best tenants you could ever hope for-offering UK based parental guarantors if required too. We saw a potential property and so rang this company and I will say that at least they answered the call, unlike some other Didsbury letting agents, but the call handler was dire! She was immediately negative-along the lines of well, I’ll have to put you on a waiting list if you want to view that one…Therefore, I tried to engage her on what we were looking for to see if there were any other possible properties to view but she was very clearly disinterested and desperate to get off the phone. I can’t understand why Landlords use letting agents like this one-I would have been so annoyed had I been a Landlord and known this company was simply passing over good tenants like these and it must be happening all the time which is why I’m writing the review so that Landlords are aware. A horribly negative experience with this Agency and others around the Didsbury area. I can safely say that based on our experience, these agents are definitely not serving the best interests of their client landlords. I fully recommended OpenRent-a beautiful property has been secured with absolutely no fuss whatsoever because we have been able to communicate directly with the Landlord-all messages and calls followed up and almost by return too. These letting agents need to seriously up their game and start treating prospective tenants and their enquiries with more interest, respect and professionalism.

Nicola · 23 June 2025

★★★★★ 5/5

Google

The experience with Gascoigne Halman Didsbury was amazing from start to finish. They not only sold our house but also helped us buy a new home. James Mosedale was fantastic to deal with and he went above and beyond what you would expect to help us through the process. All the rest of the team were fabulous to deal with, all very professional, friendly and attentive. They are the best estate team I have dealt with, I wouldn’t hesitate to recommend them.

Ciara · 23 October 2022

★★★★★ 5/5

Google

Best estate agent in the village. I’ve used them on both a purchase and sale and wouldn’t hesitate to recommend. James is very professional and knowledgable on Didsbury, assisted by a very able team (shout out to Tom). Thank you for your support and assistance!

Shelly · 19 November 2024

★★★★★ 5/5

Trustpilot

Very happy and would recommend unreservedly

I have recently bought and sold a house with the Didsbury office and have been very pleased with their communication, efficiency and consideration in what proved to be quite a stressful experience due to other factors. At all stages I was kept informed of developments and given all the relevant information I needed about the process. James Thornley and James Mosedale were so helpful throughout. I would recommend for their personal and sensitive client service.

Pamela · 16 August 2022

★★★★★ 1/5

Trustpilot

horrible people and useless

horrible people and useless. dont tell you whats going on and very rude customer service. dont do what theyre supposed to do.

Customer · 20 August 2026

★★★★★ 5/5

Google

James was professional, but also personable with his approach and pitch. Excellent photographer on top to showcase your house at the best it can be. Highly recommended and you can see they 'gauge the market' in the best insight of knowledge, as you hardly see them reducing price on properties unlike other agencies at the moment in the M20 postcode! :-)

Pete · 23 October 2023

★★★★★ 1/5

Trustpilot

'Its a landlord's / Agencies world.. we just live in it'

'Its a landlord's / Agencies world... and we all just live in it'.. I recently rented a house in Frodsham and on return of the property, despite a gold star check out report, the lack of communication regarding my deposit refund was horrific.. multiple calls, emails, 'I can't reach the Landlord', 'let me check and get back to you' it became farcical. I was then hit with an 80% claim by the landlord against my deposit for made up broken items and repairs. The check out team in Macclesfield did not care, emails not responded to, nonsense chatter blaming the Frodsham branch who apparently were in conversations with the landlord regarding re listing the property, however the check out team in Macclesfield could not reach him. The emphasis clearly was to talk to the landlord about more money for him, more money for GH and just leave me and hopefully I will go away. I asked to speak to the branch manager at Macclesfield who did call me, she also didn't know what was going on so said she would follow up and help. Needless to say this was the one and only time I heard from her, not even a courtesy call or anything... I obviously rejected the claim by the landlord and fast forward 4 months since we left the property, the DPS have awarded our deposit in almost its entirety, so the greed of the landlord did not win in this case, quite rightly... and if GH would have consulted with him and me better from the start we maybe could have avoided such a mentally straining 4 months for me. I understand they are acting on the landlords wishes, however, the sheer disregard for the tenant was freighting. I now own a property so renting is not something I plan on doing in the near future, however should the need arise, I will never use GH again for their services, nor will I engage with them in any future business. Note - this mainly refers to the Macclesfield Branch.

Chris · 6 March 2025

★★★★★ 5/5

Trustpilot

Amazing team

Frances, Doug & Dev were amazing with our recent purchase. They were always available & helped us every step of the way with the purchase of our new home.

Glenn · 26 March 2025

★★★★★ 1/5

Trustpilot

Totally manipulating the applicants

Totally manipulating the applicants. Before viewing mentioned about two tenants and the staff arranged the viewing. Now they are telling me they can’t allow two tenants.

Usman · 9 July 2026