Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleNo respect for neighbours.
Loud industrial noise and work that is over the legal limit and shaking my apartment, floors and walls.
Rang 3 times weekly and been told for 3 weeks running that that would be the last week every week. And guess what Wednesday week 4 was the last day and still ongoing Friday.
No respect at all, as long as there getting there money and have people who can’t complete jobs so it runs over by looks of it! statutory nuisance, the noise significantly interferes with my right to enjoy my home is considered a nuisance! Especially when you have them shaking walls and floors doing not light remedial work!
Update to their reply:
• There was no proactive communication from them at any point. I had to initiate every call and follow up repeatedly to obtain any response or to speak with someone. On the few occasions I did manage to speak to a representative, the information provided was inconsistent and misleading.
• I was informed on four separate occasions over a two-week period that the works being carried out were in their final day, which was clearly not the case. Additionally, when work did commence later in the schedule, it began at 11:00 a.m., which was two hours behind the stated start time.
• According to their own contractors (as confirmed by a recorded source), they admitted to using heavy-duty equipment and banging into my floor during the removal of internal walls in the property below. This directly contradicts their claim that only minor works such as sanding or painting were taking place, as the noise and vibration were severe enough to cause shaking through my walls and floors.
• False statements are unacceptable, particularly when recorded evidence and noise documentation clearly demonstrate otherwise. Furthermore, the fact that others have engaged with and supported the related post suggests that similar issues have affected multiple others in possibly other properties they seem to work on, and that these concerns may be being minimised or concealed.
* All you have to do is just look at other reviews below mine.
R · 11 November 2025
Agent replied · 26 October 2025
Dear R, Thank you for your review, i agree that we have spoken a few times and have said that we will try to accommodate and start renovation work later on in the day and this is what we had done. This then does have a knock on effect as we dont spend as much time on site as we would like to which had caused a slight delay overall. The vendor wanted to get the work carried so we had a work to a time scale. We have therefore tried to accommodate with both of you requirements. Every time you rang i called you back with an update. The majority of the work was over 4 days starting in the afternoons only and we stopped one of the days as you asked us to. The rest was sanding and painting so I don't understand what noise would there be that's shaking the walls and floors, we only used standard equipment.
★★★★★ 5/5
GoogleAn incredible experience all round! I can not thank Matt enough. He has gone above and beyond for me, and in all honestly I haven’t been the easiest to deal with! While looking for a two bed with very certain needs Matt showed me round 6 properties in one afternoon. He talked me through the details of each home really clearly and then has helped me through the whole process. He was quick to respond and I felt really reassured I could contact him and he would get back to me at his earliest convenience and provide me with all the information I needed. Alongside all of this he is also extremely kind, knowledgeable and friendly. I have never had such a wonderful, calm and quick experience with an estate agent in my life! He made it as stress-free as moving house can be and I can’t thank him enough!
Phoebe · 11 November 2025
Agent replied · 26 October 2025
Thanks Phoebe
★★★★★ 5/5
GoogleMatt at C&R really sets the standard for estate agents. From day one, he has been brilliant throughout the entire purchase process. As a first-time buyer, I particularly appreciated how communicative and responsive he was at every stage.
This wasn't the easiest purchase due to the leasehold complexities, but Matt played a key role in keeping everything moving. With his help, we managed to get the Deed of Variation turned around in less than a month.
He was also incredibly reassuring to both sides throughout the process, helping to keep the deal together when things could easily have stalled.
A huge thank you to Matt for all his hard work, professionalism, and persistence. I genuinely don't think the purchase would have progressed as smoothly or, at one point, even happened without him. Top job and highly recommended!
Kalman · 11 June 2026
★★★★★ 5/5
GoogleWe got our flat sorted out nice and early thanks to Sabita and the rest of the of the team. Everyone been super helpful and fast to reply to any issues we’ve had
Dawid · 11 July 2026
Agent replied · 11 October 2026
Thanks Dawid
★★★★★ 1/5
GoogleHad the worst experience with C&R properties!! The flat was handed out to me in a dirty condition, with the agency noting that it was ‘professionally cleaned’. Blatant lie! After signing the contract, they never respond to any of your emails about maintenance inquiries or any other questions. Extremely useless and unprofessional. Please do not sign a rental contract with them unless you’re ready for a BIG headache.
Bela · 11 September 2026
Agent replied · 11 October 2026
Dear Bela, can you contact me so I can look into this matter please. All of our managed properties are cleaned before handed over, if anything is missed, we're happy to get the cleaners out again. As this is our busiest month of the year communication is harder as the phones are busier than normal. Please feel free to contact me and I will aim to resolve any issues you may have.
I look forward to hearing from you. Gurmet Chumber.
★★★★★ 5/5
GoogleMatt was a great help, even through issues with our deposit everyone was prompt and helpful, would definitely rent through C&R again
Matthew · 11 August 2026
Agent replied · 11 October 2026
Thanks Matthew
★★★★★ 5/5
GoogleI found C+R staff to be very friendly and professional.
I have recently bought my second property through C+R
The manager Gurmit is incredibly knowledgable of the Manchester market.
They are a pleasure to work with.
Thanks C+R
Ged · 11 March 2026
Agent replied · 11 October 2026
Thank You Ged.
★★★★★ 5/5
GoogleThank you C&R Properties and particularly Matt for all your hard work in selling our property, especially keeping everything moving and everyone happy while we went through some tricky details with the leasehold. I would definitely recommend you to anyone letting or selling. We felt like we were in safe hands all the way through.
Hannah · 11 June 2026
★★★★★ 1/5
TrustpilotI am selling my property on Chorlton…
I am selling my property on Chorlton Road in Hulme, and this experience has now reached a level I never imagined. When I wrote my first review months ago, the owner personally approached me and said he would sort everything out. Out of respect, I removed that review from one of the channels. Six months later, things have only become worse.
The real estate agency has completely failed to do their due diligence. They found me a buyer who, for reasons that still make no sense, has delayed and rejected every step of the process. This is the same buyer who tried to buy a house last year and failed as well, yet the agency still decided to bring him to me again. They never checked his documents properly. They never verified anything that should have been verified. There was never any real chance that this sale would go through.
This has now dragged on for almost half a year. Six months of emails, chasing updates, and dealing with a buyer who clearly was never ready. Six months of the agency failing to take responsibility for the situation they created. Six months of stress that could have been avoided if they had simply done their job.
What makes this even more disappointing is that the owner originally gave me a very good impression. He came himself, he explained everything in detail, he took great photos, and he genuinely seemed to care. But after the offer was accepted, the same problems began again. Slow replies. Ignored questions. No transparency about the buyer or his solicitor. I kept having to chase him for the most basic information. The same cycle repeated all over again.
At this point, I can say with confidence that this agency has caused nothing but unnecessary delays, stress, and wasted time. They have not protected my interests. They have not communicated properly. They have not been honest about the buyer’s position from the start.
I would strongly advise anyone reading this to be careful. If you already have a trusted estate agent, go with them. If you have no choice but to deal with this company, only deal with the owner directly, and even then, do so with caution. This experience has been nothing short of a headache from day one. I wish I had never agreed to move forward with them, and I hope no one else goes through the same situation.
MOHAMED · 16 November 2025
★★★★★ 5/5
Google25/10/2025: I used C&R again to let out my property. I worked closely with Taya and Gurmet, who were both very helpful. They were patient and happy to answer questions either over the phone or in person if I could not reach their emails. Taya was always reachable by phone and was friendly - very appreciated. Thank you from this first-time landlord!
2021: We purchased our first property through C&R, working with Gurmet and Brett, who were both very personable and did their best to help us through a tricky situation. With the stamp duty holiday, we know things were very busy so it was difficult to get in touch with them sometimes, but they would always get back to you if you follow up. Gurmet was especially helpful in dealing with the finer points of the sale. Thank you.
Chi · 11 November 2025
★★★★★ 1/5
TrustpilotDisgraceful company
Before renting through this agency, a friend of mine strongly advised me against using them after her own dreadful experience. She told me about how she was treated following a fire in her flat, how she was subsequently rehoused somewhere she felt incredibly unsafe, serious concerns regarding the standards of the building, and the difficulties she experienced when trying to recover her deposit…At the time, I genuinely thought her experience must have been an unfortunate exception. I decided to give the agency the benefit of the doubt and form my own opinion. I cannot express how much I regret that decision…Having now experienced this company for myself, I can confidently say they have been nothing short of disappointing. The manager in particular is unbelievably rude, and the level of professionalism and customer service is appalling. What makes it even worse is that I now completely understand why my friend was so adamant that nobody should trust this estate agent…. In fact, based on my own experience, I’m beginning to think my friend might actually have had the better experience of the two of us, which really says everything you need to know. I would strongly discourage anyone from renting through this agency. There are plenty of letting agencies out there, and nobody should have to deal with this level of unprofessionalism when it comes to something as important as their home!!! And to landlords: please be careful about who you trust to manage your properties. The way a letting agency treats tenants ultimately reflects on you and your property. I certainly wouldn’t want a company with this approach representing me.
Maddison · 8 October 2026
★★★★★ 1/5
GoogleIf I could give zero stars, I would. Genuinely a useless company. Only care about sucking up to the landlords even if landlord was breaching contract and being extremely aggressive towards tenants. They don’t answer emails. They don’t communicate with tenants. To achieve anything you have to reach the point of seeking legal advice
I · 11 August 2026
Agent replied · 11 October 2026
I.M Thank you for your review and sorry that you feel this way and had to write a negative review. We always aim to cater to all landlord and tenants needs. For me to respond properly I would ask that you provide an address so that I can understand the issue in question. However I do say that we aim to respond to all emails within a certain time frame, we always look at things from a legal prospective, we do not breach any laws and or regulations. You claim that the landlord is being aggressive to you, this usually means that we do not manage the property and the landlord does directly. If this is the case then how can we be at fault? We are learning every day and always aim to adapt and better our services. I would welcome the opportunity to talk to you and understand what the issue actually was. I look forward to hearing from you. Gurmet Chumber.
★★★★★ 1/5
Googleif i could give someone 0 starts i would. We lived in a C&R owned property for 1 year and it was hell. They refused to do anything about the mold that we had to pay to be fixed ourselves.
We had to throw away bedding, shoes, towels etc that were full of black mold.
It took them 9 months of constant complaining on the portal and in the office for them to fix our fridge that didn’t work and leaked water constantly.
One time when i went into the office to again complain about how we just had to throw all our food again from the fridge and freezer, i was carrying a bag of pasta and they said, oh well atleast you have pasta.
Some of the staff that were in the building were lovely and did honestly try ans fix our issues, but the rest couldn’t care less.
I wouldn’t wish my worst enemy to live where we lived so glad to have left 🩷
Sophie · 11 September 2026
★★★★★ 1/5
GoogleAbsolutely awful at getting back to you about any problems. Found out our fire alarms were 9 years out of date and very dangerous. Wooden door to our dishwasher fell on my foot and only got fixed the week after we moved out the flat. My housemate didn’t have a working radiator in the winter and had to sleep with 3 blankets. Didn’t have a working washing machine for months. Constant leak in the sink. We will be reporting these guys to the council DO NOT GO WITH THEM.
Ellie · 11 August 2026
★★★★★ 2/5
GoogleI am deeply disappointed to see AI imagery on C&R Hulme's listing on Rightmove. If you're not showing me real photos of what the property looks like, don't bother at all. It shatters any implied sense of trust, and totally turned us off the property all together.
I suggest you reconsider your policy on using AI images on property listings.
Alex · 11 May 2026
Agent replied · 11 October 2026
Dear Alex, thank you for your comments. Although i am VERY suprised by your comments in todays market. All of our photos are a true reflection of the property marketed. Yes, some photos may have some slight adaptations to promote the picture in question, such as better lighting, decluttered, bedding. However this is pretty common practice in all forms of advertising media and used for many years. For instance the burger you buy from any fast food chain, is the burger exactly the same as the picture of the ones marketed? No. The holiday brochure you see, the picture that entices you, nice glossy and perfect, calm and sunny, is this exactly what you get when you arrive? No. The T shirt you buy, does it look the same on you as it does on the model in question? No. The brochure of all these new build shinny apartments being built all over the world, all in perfect settings with immaculate furniture, will this be exactly what you buy on completion? No. The car you research, the brochure, set in the best location in the best light promoted in the best way with all the optional extras, is this exactly what you will buy or even see when you get to the showroom? No. All these scenarios would have had some adaptations in some shape or form. This is called marketing, which has been around for 100s of years. Yes, we are in Sales to promote our product for our clients. This is what all sales companies do to get the sale, nothing is misleading, we cannot guarantee that the sun will be shinning, we dont sell the bedding or soft furnishings, we can't guarantee that the property will be nice and clean when you view. What we do guarantee is that the picture you see is exactly the picture of the room that you will view. If you you have seen a picture of a property/room that is totally different to one you have viewed I'd be pretty interested to know which property and what was the difference. Advertising is in your face from the moment you wake up to the time you lay your head to rest, at the end of the night. Yet I dont see you comment or review on the 1000's of items you see every single day. I'd happily welcome a conversation with you to see what exactly promted to review us you out of the 1000's of items you see every day. I look forward to hearing from you Gurmet Chumber.
★★★★★ 1/5
GoogleHad an issue with the landlord at Bishop’s Corner acting aggressively towards me and my partner. When I called the management company the next day, they were completely dismissive, blamed me, and threatened me with a ridiculous charge (which they never followed up on) causing us unnecessary stress. In my experience, I felt completely unsupported by this company, and the landlord and caretaker are extremely rude. To any students moving to Manchester, do not move into Bishop’s Corner.
Sheez · 11 August 2026
★★★★★ 5/5
GoogleMatt was great throughout the purchase process. Communication was clear and timely from start to finish, and he was always happy to pick up the phone and help with any questions we had.
Peter · 11 June 2026
★★★★★ 5/5
GoogleI've been using C&R for several years now and always found Gurmet's team really helpful in answering queries and sorting out problems quickly. They are one of the few agencies that answer the phone fast and if you need anything they are there. Abdul is always on hand to deal with any property issues and these are always resolved properly.
Paul · 11 October 2025
★★★★★ 5/5
GoogleReally helpful and friendly staff. Gurmet and his team is so helpful. Prompt reply at all times. I’ve dealing with them for years. Very professional services
Xia · 26 September 2025
Agent replied · 26 October 2025
Thanks Xia Han
★★★★★ 5/5
GoogleWe approached C&R for purchasing a property. From viewing till completion we received constant support, updates and guidance which is well appreciated. It didn't end with that, we also received great references for carrying out work in the property before we move in. Gurmet has been very helpful all along. Definitely recommend them to anyone.
Tabraiz · 23 August 2024
Agent replied · 22 October 2024
Thanks Tabraiz, hope you enjoy your new home.
★★★★★ 1/5
GoogleReally disappointing and unprofessional towards the clients.Not recommended
This is from my own experience in renting properties from this agent. Firstly the staff who speak are so rude.
They are very unorganized and lack ethics in their job. I have booked several viewings with them and even though I confirm that I am the first person to book it, they just show the property to others without following any order.
On trying to clarify on that, I don't get proper response from them in email or phone.They dont bother about their clients. I have emphasized to them that I have been searching for a house for along time and to provide me assistance .But just very compalcent
This shows why they are rated so low in the internet.
I do not recommend them to anyone
Sowmya · 23 October 2022
Agent replied · 22 October 2024
Dear Sownya, Thank you for your review, we do take all comments on board and we try to learn from all experiences. Although, I don't understand how we can be rude, unorganized and have lack of ethics all in one when judging by your review, you only want to rent a property through us and are just at the viewing stage. I note from our system that you have booked several appointments for different properties and all i can assume is that you are disheartened as every offer you have placed through us has been rejected by the landlord. We carry out viewings all on properties until we have a successful offer and now in most cases we only arrange block viewings on properties as demand is high and property stock is low. Therefore, at almost every viewing slot we have more than 1 offer. You may be the 1st viewer of the slot in question however its quite obvious that we have received several offers on any of the properties in question. If this is the case, we put forward all offers for the landlords consideration, please note that its the landlord that makes the decision and not us, we don't work on a 1st come 1st served basis. Your review is based on your frustration and your needs alone. We work on a very fair basis and give everybody the same opportunity. We therefore will try to work with you as well as the 30+ applicants wanting the same property. Rating us 1 star in this instance just because we will not specifically cater to your needs is very unjustified. I do hope you do find the property you are looking for. Kind Regards Gurmet Chumber.
★★★★★ 1/5
GoogleC&R Properties North - Had a property for 15 months. I had no heating or hot water. It was of course reported immediately and took 2 months to be fixed. Constant black mould throughout the property which made me unwell and windows were sealed shut. Had an injury on rotted stairs in the cellar, 6 months before I moved out and they still weren’t repaired when I moved, I was told it “was ‘t a priority” even though I had to go down to the cellar regularly to access my gas and electric meters.
Emails were ignored and never could get through to the office. Terrible experience and hope no one has to suffer like I did.
Amy · 23 October 2022
Agent replied · 22 October 2024
Dear Amy, thank you for your review. Although I would like to point out that in the Hulme office we only have 2 properties with a basement and none of them have damp or issues with heating. I therefore feel your review is for another company and mistakenly marked for us.
★★★★★ 5/5
GoogleWe have been dealing with C&R Properties (Hulme Office) for several years and our experience with them throughout is a good one. We are pleased with their services and would recommend them. The whole team is friendly, professional, and always willing to help. A special "Thank You" goes to Sophie Pointon. Sophie is very helpful, superefficient, and always responds swiftly to all our emails and enquiries. We really appreciate all her support and effort 😊
Mostafa · 23 October 2022
Agent replied · 22 October 2024
Thanks Mostafa
★★★★★ 5/5
GoogleGreat service from the team at C&R Properties, Hulme. They looked after our rental property perfectly for years including maintenance and then smoothly transitioned to handling the sale when we decided to sell. They are professional, responsive, and deeply knowledgeable about the local market. We can strongly recommend them!
Mikhail · 4 October 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
