Every review we hold for the Manchester office, from every platform, shown as written. First names only.
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5/5
GoogleMike is a credit to the firm, he's a superstar helped me purchase my new house with no stress and help he thought the process from start to finish, he kept me updated thought the whole process making it stress free. Thanks Mike keep the good work up.ππ β¦
Sohail Β· 13 June 2020
Agent replied Β· 12 June 2024
Thank you for your brilliant 5* review and comments about our local team. Best wishes, Scott
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5/5
GoogleA superb and well-organised operation. Stephanie Eid was charming and efficient, and provided brilliant service. Iβm truly grateful in particular for her responsiveness and swift action.
Great!
Joe Β· 13 June 2023
Agent replied Β· 12 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
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5/5
GoogleBridgfords in Swinton has been a great help with us finding a house that fits our needs. Dave in particular was so patient and helpful with us and our whole experience dealing with him at Bridgfords was just great. I am definitely happy about using Bridgfords and would recommend it to everyone.
Gabriel Β· 14 June 2017
Agent replied Β· 12 June 2024
Thank you for leaving this wonderful five star review, I am so pleased to hear that you would recommend Bridgfords to others. It is great to read how Dave provided you with the proven five star service Bridgfords offer to their customers and accommodated your needs. I will pass on your kind review to Dave and the entire team at the branch. Many thanks.
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5/5
GoogleStephanie was excellent throughout the process, and persisted with well over 20 viewings until the right tenant was found. She was a pleasure to work with.
Joshua Β· 13 June 2023
Agent replied Β· 12 June 2024
Thank you for your wonderful 5* review. Kind regards Lucy, Customer Relations.
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5/5
GoogleI was introduced by a friend to use their services, they are very helpful, especially Charlotte Watson, she made me feel her care and patience, made me feel very relieved and trust them.PositiveResponsiveness, Quality, Professionalism
Hinson Β· 13 June 2022
Agent replied Β· 12 June 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleExcellent service and professional people.Quick responses all the time.I would like to thank Charlotte&Jhuewell from Swinton branch.She was in constant touch to answer any qusestions and arrange to rent a house easily for us.PositiveResponsiveness
Anelia Β· 13 June 2022
Agent replied Β· 12 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleThey are trust worthy people and diligent
Murray
Lucy
Mujeeb Β· 26 December 2025
Agent replied Β· 9 January 2025
Itβs really lovely to read another 5* review Mujeeb. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
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4/5
GoogleMy Experience with Bridgford Swinton was wonderful, Stephanie Eid was great at attending to us and always giving prompt feedback
Adedeji Β· 13 June 2023
Agent replied Β· 12 June 2024
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleCharlotte was very helpful and patient to explain any enquires. She helped us to rent a house quickly. I am highly recommend Bridgfords to anyone who would like to let a house.PositiveResponsiveness, Quality, Professionalism
Charles Β· 25 August 2021
Agent replied Β· 12 June 2024
Thank you for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleThis is my first time renting a house from Bridgfords. From viewing the house to completing the rental and collecting the keys, Ms Lucy helped me very carefully. Her professional knowledge answered all my questions. She is really great. Thank you very much for her and bridgfords.
William Β· 3 August 2024
Agent replied Β· 24 August 2024
Thank you William for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI am happy to have been housed through the help of bridgfords and more to Stephanie and Lisa immense and relentless effort.
I can say it a million time that you are in the right hand with bridgford as your agent and brigdford is lucky with the likes of Stephanie and Lisa.
Keep the good work on and thanks for housing me and my family πππ.
Kolawole Β· 13 June 2023
Agent replied Β· 12 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
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5/5
GoogleVery good team, helpful, professional. I dealt with Mike and he helped everytime I needed help without hΓ©sitation. Highly recommend this agency. Paige and Jonathan were great too.
Nadia Β· 13 June 2022
Agent replied Β· 12 June 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleIβm really impressed with the service provided by Lucy and Lisa. They made the letting process really quick as I need to move in asap in to this area. Lucy responded to all my queries immediately and sorted out every issue. I believe every agent from Bridgfords provide the same service and hence I will recommend to my friends and family.
Sindhu Β· 16 October 2023
Agent replied Β· 12 June 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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5/5
GoogleThe process on letting is very smooth and the Agent is so professional. We are very glad to rent the house successfully though Bridfords Sales.PositiveQuality, Professionalism
Tsui Β· 13 June 2022
Agent replied Β· 12 June 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
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1/5
GoogleI requested the name of an electrician to carry out an electrical test as I donβt live in the area. I received the test results via Bridgfords ( who also saw the test certificate) and I found later, to my cost, that the certificate was:
Illegal as it contained no contractors reference
Some pages required for a proper certificate were missing
A different electrician I employed found numerous errors with his results
As a result I had to have the house rewired and could not obtain compensation as the electrician had gone out of business
Bridgfords denied any liability despite their recommendation and their dealing with the electrician concernedNegativeProfessionalism
Ian Β· 13 June 2021
Agent replied Β· 12 June 2024
Hi Ian, I am unsure from your review if you are discussing a rental property or a property you purchased. If it is regarding a property you purchased, it would be yourself as a buyer who would have to ultimately satisfy themselves with the condition of the property with the option to instruct an electrical surveyor open to you as electric works are not within the remit of an Estate Agent and any information passed on would be in good faith. If you wish to discuss further, please contact us at review@countrywide.co.uk with full details. Kind regards, Scott @ Customer Relations.
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5/5
GoogleI recently rented a house through Bridgfords, with the whole process being made super quick and easy by the fantastic staff there, Lucy and Lisa. They were extremely supportive and were on hand at all times to guide me through each step. This is my first rental, and my first time using Bridgfords, and I would not hesitate in using them again!
IanBillinge Β· 18 July 2023
Agent replied Β· 12 June 2024
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
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5/5
GoogleGreat professional service received while letting my property with Bridford Swinton. Luke Brittain has been very professional and prompt and it is a pleasure dealing with him. We are very pleased with the overall experience.
Sana Β· 14 June 2019
Agent replied Β· 12 June 2024
Many thanks for your wonderful 5* review. Great to read that Luke and the team provided such a good customer experience for you. Best wishes, Tracey.
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5/5
GoogleBought my first investment property and let it through them. The whole process was very smooth and simple for me. Big thank you to Erin and Mike. Will definitely be using again.
Luke Β· 13 June 2020
Agent replied Β· 12 June 2024
Thank you for your wonderful 5* review! It is brilliant to read that you had such a great experience. I will make sure your kind words are made known to the whole team. Best wishes, Scott
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1/5
GoogleBridgfords Whitefield who I listed my house for sale with closed down, so I was moved to Swinton. This company doesn't have the people or processes to run a service they tell you they can offer.
1. My property was meant to be listed as premium, yet never was at Whitefield, until I'd been moved to Swinton.
2. The new images I had done after decorating my house, wasn't used on the new listing with Swinton! I had to keep chasing them up to get them to update their images! (2 months later they're still not correct!)
3. They didn't have a video for the property which was included as a premium listing apparently. In short, you get a generic video that has no relevance to your area, with some grotty shopping centre appearing in the video out of area, and surprise, again with this 'video' using old images lol. You couldn't make this up. Again after weeks of chasing... These images were never updated, confusing prospects as to what the property actually looks like.
4. They put a agent to show my house who was brand new to the area and business it would seem. Had no idea about the surrounding area, even though I'd spent a ton of time with the manager explaining all about this, (Libby Wilson).. You'd have thought they'd want to put their best people on my house to make up for all these errors and 3 months of wasted time with the old office in Whitefield that has closed (now I see why!)
5. The new agent, arrived for the first viewing with a family not suitable for my property, I was told it was a 'young woman who's dad is buying it for her' in fact there were 2 family's of 8 who wanted to look, which my house was too small for.
She even forgot the keys when she arrived for the showing - - I wasn't far walking the dog so when she called I run back to let them all in!
6. For the second viewing, the same woman arrived 10 mins late. The viewers who had been waiting a while were about to leave... I was notified with my alarm system when they pressed the door bell, so I called the estate agent who told me she's running late, and I simply said 'OK maybe just let those coming to view the property know so they don't leave' lol.
They were ideal buyers, younger couple really loved the property, and the agent was expecting them to put in a offer from the phone call she gave me, I said maybe get them back for a second viewing first! Show them the area etc and get them back.
Her lack of experience really shows.
So after all this, I emailed the manager again Libby, who assured me the video will be updated with the correct images, etc and to have more experience agents show my property....
Since then, nearly 3 weeks ago, I've heard.... Nothing.
THERE'S STILL OLD IMAGES ON MY CURRENT LISTING THAT I'VE ASKED FOR MONTHS TO UPDATE!!
I chased again 1 week ago for an update... Nothing.
Seems to me, this company is closing down and no-one really cares... And they're taking it for the last ride.
Other than that, it's no wonder online estate agents are taking over...
Darren Β· 13 June 2020
Agent replied Β· 12 June 2024
Hello Darren,
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk
Kind regards, Lucy.
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5/5
GoogleI cannot rate Erin Parker enough. After a previous poor service from years ago when she wasn't in office, Erin sorted out my rental property to perfection. She went above and beyond to make sure all the 'i's' were dotted and 't's' were crossed. The company have clearly made good wise changes to their staff and protocols in recent years and in my humble opinion I will stay with Erin looking after me for life. Promotion and pay rise in order please! Many thanks.
Janine Β· 13 June 2020
Agent replied Β· 12 June 2024
Many thanks for taking the time to leave our dedicated team this fantastic 5* review. Best wishes, Scott
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5/5
GoogleBrilliant customer service and fantastic staff. Having recently purchased a house from the Swinton Branch, the staff couldnβt have been more helpful. Mike, who showed me a number of properties which suited my search criteria had a firm grasp of what it was I wanted and knew the sellers well, which helped build a rapport with the sellers. Moreover, through the purchasing process he helped me keep a link with the sellers and passed me onto Erin (lettings) who was equally as helpful and professional, and continues to be so during management of my property.
I would thoroughly recommend Bridgfords for purchasing and letting houses and have been impressed with their customer care and professionalism throughout my experience thus far.
Alex Β· 13 June 2020
Agent replied Β· 12 June 2024
Thank you for your brilliant 5* review and comments about our local team. It is great to see that you would have no hesitation in recommending them to others. Best wishes, Scott
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5/5
GoogleThe service we have received from Libby, Mike and the whole team at Bridgfords Swinton has been phenomenal. Friendly, professional and super efficient. I would recommend Bridgfords Swinton to anyone.
Jeannette Β· 13 June 2020
Agent replied Β· 12 June 2024
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
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1/5
GoogleNot a great service with our experience ,
We lost the house we d put an offer on because the rep from bridgefords acted purely for the vendor , and ill advised them on selling price , and so they wouldnt lower the asking price , felt bias , almost like nepotism as the rep and the vendors knew each other ! .so we backed out
And so pleased we did in the end . And ,
That house is still on the market ! , at the same price ! ???
John Β· 14 June 2019
Agent replied Β· 12 June 2024
Good morning John,
We take your comments very seriously and are very sorry to hear that your experience was not a happy one. We pride ourselves on the level of customer service we offer, and are very disappointed that you felt we didnβt meet your expectation on this occasion. It is very disappointing to read your comments and I would very much like to discuss your areas of concern in more detail to find out which property this was in relation to so please do not hesitate to contact me review@countrywide.co.uk
Kind regards, Lucy.
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5/5
GoogleThe process was both quick, professional and Charlotte was super helpful and friendly throughout the entire process.
Isabelle Β· 13 June 2022
Agent replied Β· 12 June 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.