Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAn absolute DISGRACE! LANDLORDS & TENANTS BEWARE
Have never written a review before but felt incensed enough to sign up and do one, so here goes;Where to start...1. Terrible customer service - seriously unprofessionalE.G. had to pay a small sum of money a couple of years ago so gave my card details over the phone. Money didn't come out until 2 weeks later - it turned out that this employee had written all my credit card details down on a piece of paper including 3 digit security code and had forgotten about it until 2 weeks later.E.G told we had to be present on a given day for the 6-monthly inspection. So I put a holiday in at work for it... Bridgefords never turned up and no phone call (this happened a few times).2. Repairs - no inspections of the works carried out by the cowboys they sub to.E.G. 10-15 visits over 2 year period by 4 different companies to try fix a shower 3. FIRE/SMOKE ALARM FAULTY - the fire/smoke alarm in the hallway of our apartment was faulty and I found it had 'expires june 2015' and needed to be replaced. Took loads of phone calls and well over a year to sort it out. 4. THEY CANCELLED OUR ENERGY PROVIDER ACCOUNT WITH EON - We got a letter through the post saying that our letting agent had cancelled our account. This is a breach of contract.Above are but a few of the more serious issues but bottom line is I have not one good thing to say about Bridgefords. Guys I could go on - seriously...Bridgefords - wow what can I say, I'm surprised you haven't been shopped to the relevant authorities by now because you are a complete and utter disgrace.
T · 24 July 2017
★★★★★ 1/5
TrustpilotDon't deal with this agent
The worst customer service ever! I received a call from one of the letting agents at Bridgfords after an inquiry and she booked me a viewing, i waited for a whole week and on the day of the viewing i called to confirm the appointment as i didn't receive any confirmation from them. The agent that i spoke to who claimed to be the manager was totally unprofessional and just kept saying that there is no appointment booked for me today and maybe it's another agency not Bridgfords!! when i asked to submit an official complaint she said there is nothing to do and that she is the manager and the only thing she could do is to call me if anyone else cancelled his booked appointment or to book me another appointment after a week while she knows that this property will be gone by then!! Although she said that someone else was booked on the same time slot that i was given by the agent and he cancelled his appointment but again she refused to book me! She didn't even care to know the agent who called me and did that error
Customer · 13 July 2017
★★★★★ 1/5
TrustpilotOnly gave 1 star because I had to
Only gave 1 star because I had to. Absolute disgrace of a company. If you want to be lied to, call dodged, ripped off on end of tenancy deposit return (genuinely left the property in a better condition than recieved it in) and caused a huge amount of stress then rent a property from this outfit. If however you would like to avoid all of the above then rent a property from elsewhere. Seriously, don't put yourselves through the stress. It will take 3 months, THREE MONTHS of listening to lies, dealing with incompetence, and call dodging because they know they have cocked up just to get your deposit back. Read reviews, do your checks, I doubt you'll find any extremely satisfied customers.
Rachel · 6 June 2017
★★★★★ 1/5
TrustpilotLOWTON BRANCH LET DOWNS!!!
Do your research on Brigfords before you even glance at their website let alone walk through the door. It seems that they will be happy to place any house on the market without firstly checking that the person who is selling is in a legal position to sell! 24 weeks on and £1200 out of pocket on a vacant no chain property without an exchange date mentioned once, i had to back out! Unprofessional! They will literally sell the ground from under you if you said you owned it! Buyers be aware! Always speak to the vendor at the earliest opportunity, and always request proof of who owns the property and ensure the seller has power of attorney if they say they are selling on the behalf of someone else! Very underhanded! Personally I'd keep well away!!!!!!!! Charming staff until you hit a wall, then expect very little help with zero empathy, topped of with a drawn out game of he said she said while you're made to sit through all the legalities that should have been covered before the house got placed on the market in the first place!
Lee · 13 May 2017
★★★★★ 1/5
TrustpilotAvoid at all costs!!!!
These are by far the worst estate agents to rent from. They were always slow to respond to repair and maintenance issues, it took the landlady to call and apologise on behalf of Bridgfords before anything could be fixed. However when it comes to money, they make all sorts of silly excuse to keep your deposit and inflate costs to justify reaping off tenants. The staff are incredibly complacent and rude. Dealt with the lettings manager at their Northwich office and a Rebekah in their head office, never dealt with such unhelpful and rude individuals, it's a wonder what sort of customer service training they receive, if any at all. AVOID!!!!!
Dayo · 7 April 2017
★★★★★ 5/5
Google3 mins ago
Bridgefords in Chorlton sold my house for me. They were professional, courteous, friendly and a pleasure to do business with. The staff contacted me at each stage, sorted out any issues, kept me up to date and always made me feel reassured that things were being dealt with. As buying and selling houses can be a stressful time, I would recommend the staff at this branch as ones to work with as they made the process as painless as possible, every one of them - they are a credit to the company. The peace of mind that gives you can't really be bought.
Jackie · 25 October 2015
★★★★★ 5/5
Trustpilotbridgfords Washington
I am very Impressed the team especially Ann was fantastic dealing with my move in, nothing was too much trouble,would defiantly recommend this company thank you again.
Gemma · 23 October 2019
★★★★★ 1/5
TrustpilotJustice For Tenants
I'm writing on behalf of Justice For Tenants, a Not-For-Profit Tenant's Rights Organisation.We provide free help and advice for tenants who are having trouble recovering their deposit/bond. We have recently helped someone who used Bridgfords to find a place to live, and had issues getting their deposit back. Please do not hesitate to get in touch with us if you're having similar issues.Our website is: https://justicefortenants(dot)org/You can contact us on 020 3476 6648 or by email at advice@justicefortenants(dot)org
Daniele · 17 February 2017
★★★★★ 5/5
TrustpilotBridgfords, Sale
Katie Leslie from the Sale Branch, dealt with the letting of our property, she was very professional and helpful, answered all our queries and kept us up date all the way through.
Marie · 15 August 2024
★★★★★ 1/5
TrustpilotTerrible agency
Terrible agency. Moved into the property in November and waited months for repairs to be done. Some repairs are still not done now. Everybody that works at Bridgfords takes ages to reply or just ignores your email. Spoke to a manager on the phone who was extremely rude and did not have the time of day to speak to me. Overall, the Hacienda branch have been very disappointing and have made my move not enjoyable.
Black · 21 February 2019
★★★★★ 5/5
GoogleBuying our first home was definitely less stressful because of Bridgfords. We have to say a particular thanks to our sales associate Muneer who was our main point of contact throughout the whole process. He deserves a medal for remaining patient and calm while enduring my endless questions and various requests. He went the extra mile on numerous occasions and was always friendly and personable. I'll definitely be recommending! Thanks so much again for all your help.
Jenna · 25 October 2016
★★★★★ 1/5
TrustpilotPoor communication
Poor communication, all words no action.
Matthew · 15 July 2025
★★★★★ 1/5
TrustpilotA deplorable and unscrupulous business
A deplorable and unscrupulous business. Tenants have to chase and chase for their bond monies to be repaid and during the chase, Bridgfords lie,lie and lie.
Pam · 27 October 2024
★★★★★ 1/5
TrustpilotDon’t waste your time
Their agent failed to turn up to a property viewing. We called the agent and the office several times and no one picked up so we went to their office and booked another appointment for later that day. They then failed to turn up to the second appointment and when we went to the office again, showed no remorse and did not apologise. Will never ever book with them again. They’re rude and unprofessional.
Faith · 6 July 2018
★★★★★ 1/5
TrustpilotStay Away !!
Stay Away !!Untrustworthy and remember NO verbal agrements of repairs etc are kept.Cause they will charge you and then ignore you.In my experience No cleaning and No repairs will be carried out after you have signed your contract and paid them your hard earned money.STAY AWAY !!
Sus · 17 August 2023
★★★★★ 1/5
TrustpilotDealt with a guy called zahid should…
Dealt with a guy called zahid should have known really never to go ahead, once they had the sale wasn’t interested, pushed into putting the house on the market telling me I’ve spent a lot of time at your house! Very proffesional, was asked to reduce price after 2 weeks, long story with the rest of it but I would stay clear, hence I took my house off the market with them,
Nicola · 27 June 2019
★★★★★ 1/5
TrustpilotHorrendous end of tenancy experience
Horrendous end of tenancy experience, we started a complaint process with them, really unprofessional, they don't respond to emails or calls, do yourself a favour and look elsewhere
Sabrina · 29 August 2024
★★★★★ 5/5
TrustpilotSeamless experience in finding and…
Seamless experience in finding and finalising a house on rent with an expert. The team at Bridgfords Manchester, specially Louise works very effectively with timelines, high level of coordination. She is an expert and very detail oriented i would say, sorted things with priority, wonderful experience. Thank you.
Sumit · 27 June 2023
★★★★★ 1/5
TrustpilotAccepted property and then they rang to say they’ve accepted someone else!!
I was accepted a property by them and I sent all paperwork over and two weeks later they phoned saying I was accepted as a higher bidder was accepted. Why accept me and my offer to disappoint two weeks later. Do not use this estate agent very bad service and not happy at all. They are useless I will be using somewhere else.
Nancy · 20 September 2021
★★★★★ 5/5
TrustpilotGeorgia brilliant
I had best service , and kept up to date with the process. From Georgia , and communication was seamless. Always let me know what was needed every step . Excellent work . !! Thanks RegardsDean
Dean · 11 March 2024
★★★★★ 1/5
TrustpilotRude
Rude, unhelpful and abrupt. They don't care about the tenant. All they care about is keeping the landlords happy and not losing the landlords custom. They could give no s#*ts about the people actually paying money. Stay away because they are not helpful. I got upset about a job that needed doing and was told that "you took the house as it is, there's nothing we can do". Just Wow
Kieron · 19 July 2018
★★★★★ 1/5
TrustpilotNot the best experience over a two year…
Not the best experience over a two year period. During our stay in their letting they were the most inconsiderate bunch. If there was a problem it was your fault. The landlord was always right. At the end of the tenancy their deposit holding arm Countrywide did their very best to withhold some of it, even though the property was in a better state when we left it.
Alan · 29 August 2019
★★★★★ 3/5
TrustpilotBridgford Didsbury was ok
Bridgford Didsbury was ok, felt a little rushed in the viewings but at least they answered their phones unlike some other letting agencies
Douglas · 8 June 2017
★★★★★ 1/5
TrustpilotI want to let you know that I am…
I want to let you know that I am complaining to you because you are careless. my husband called for a house yesterday and you were going to call us back, you didn't do that. today when he came back to you with a phone call, you tell us that there are no more places to see the house. I do not recommend.
Daniela · 4 February 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
