5/5
TrustpilotEasy purchase
The whole process was very easy. Lukas was easy to contact in case of any questions.
Agent replied · 12 June 2024
Thank you for your feedback. All the best - Sarah
Trusted Agent profile · Manchester
Auction House North West Manchester reviews
★★★★★
1,008 reviews across 2 platforms
14 St Mary?????s Parsonage, Manchester, M3 2DF
Auction House North West's office in Manchester, at 14 St Mary?????s Parsonage, is rated 4.8 out of 5 across 1,008 reviews on two platforms.
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Reviews
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotFantastic experience
Fantastic experience - our first time at auction and we came away with two properties. The agents were very friendly and helpful, viewings were a breeze. The bidding registration process was simple and bidding online was easy - though agents were very happy to offer telephone bidding if needed. We received a memorandum of sale instantly after payment and everything has been smooth. I thoroughly enjoyed our auction experience and hope to bid again in future auctions.
Agent replied · 12 June 2024
Hello, thank you for your feedback. What a fantastic result for your first auction! Great to hear about your experience bidding and post-auction. We hope to see your registration to bid again in the future! All the best - Abi
5/5
TrustpilotA ***** expérience
A greater experience - from viewing to buying at the auction.
Agent replied · 12 June 2024
Hi Debs, thanks very much for your great review of our East Anglia team and congratulations on your auction purchase! Best, Auction House
5/5
TrustpilotGreat service, lovely people…
Absoultly excelent service from the Auction house. Read my story below.My parents were trying to sell some commercial properties they had owned for a while. We first went down the estate agent route and went with the ones who sounded like they knew what they were doing and gave a high valuation. We waited months and months with no joy or viewings. We then went with another estate agent and again waited months with nothing. We then contacted Brian at the Auction House, he came out and had a honest conversation with us about the valuations the estate agents had put on and set out what he thought they would be worth. We were a bit shocked at first but he was really patient and understanding with my parents and explained things really clearly. Properties are now all sold and the valuation brian predicted was pretty much spot on! Wished we went here first would have saved us a lot of time. Great service, thank you Auction House!
Agent replied · 12 June 2024
Hello Steven, Thanks so much for your review. We're so happy to hear that you were able to sell you properties with Auction House. All the best - Abi
5/5
TrustpilotExcellent service when selling our property
Guy Leeder from the Auction House did a fantastic job. He advised us on the best way to put the house to auction while giving us options so the choice was always ours. We were kept us informed through our the whole process and were delighted with the result. He provided a professional, friendly and efficient service. Thank you.
Agent replied · 12 June 2024
Thank you Jane for your review of Guy & Auction House. We are so pleased to hear the team provided you an excellent service, All the best - Lauren
5/5
TrustpilotJames at the Auction House truly…
James at the Auction House truly exceeded expectations. After struggling to sell my house through a traditional real estate agent, I turned to the auction house, and the results were outstanding. In a surprisingly short time, James managed to successfully sell my property, proving the effectiveness of their approach. His expertise and dedication turned what was once a challenge into a seamless and quick transaction.
Agent replied · 12 June 2024
Thank you for your fantastic feedback, we're very pleased to hear you had such a great experience with James and the Auction House West Yorkshire team. All the best - Sam
5/5
TrustpilotI sold a plot of ground on Auction…
I sold a plot of ground on Auction house and I could not have asked for a more helpful and quick-working company. I was ecstatic with how quickly the property sold after being put into auction and the advisor recommended the correct price to sell. I had a great experience and I'm sure many other's have to. A great help.
Agent replied · 12 June 2024
Hi James, thank you for you feedback. We're so pleased to hear about your great experience with us. All the best - Sam
1/5
TrustpilotIf could give this company 0 stars i…
If could give this company 0 stars i would. The treatment i have received today off members of staff is disgusting. I was firstly lied to on the exchange of a contract when i purchased a property today (wed). i was told i would have to wait till Fri till i get the keys to a property i now own! I was called 20 mins later to say it had now been exchanged but have to wait till 9pm to get the keys. (The contract exchanged at 12pm) I was then spoken very rudely to and asked what 'my problem was with getting the keys at 9pm, at least they aren't in London'. Through out the calls i had with him he was was very abrupt, rude and used bullying tactics. My solicitors gave this person 2 deadlines to hand the keys over amd both times failed. the time is now 9.15 and i still have NO keys to the property i own. I wouldn't recommend buying a property off this company to anyone.
Agent replied · 12 June 2024
Hello Laura, we’re very sorry to read about your experience. Unfortunately, our teams cannot legally release keys until they receive notification from the seller’s solicitor which on this occasion resulted in a delay. I have been informed that the Director for Auction House London has already been in contact with you directly to discuss the situation. We pride ourselves on exceptionally high levels of customer service and can only apologise if on this occasion we fell short. Kindest regards, Abi
5/5
TrustpilotSuperb honest and knowledgeable.
Auction house south west are absolutely fantastic. Extremely knowledgeable, approachable, friendly and really do go the extra mile. Having both bought and sold through Auction House in 2023 they make the steps straightforward and achieve fantastic results. It takes the stress and uncertainty out of selling and speeds up transactions massively. A real pleasure to work with you and look forward to plenty more in 2024!
Agent replied · 12 June 2024
Hi Ryan. Thank you for your great feedback, we'll be sure to pass this on to the South West team too. We look forward to working with you again soon! All the best - Sam
5/5
TrustpilotHuge thanks to all the team at Auction House
Huge thanks to all the team at Auction House . Especially Jenny Austen who was fantastic and gave us excellent advice and was lovely to work with on the sale of our of field and barn . The online auction went very smoothly and I felt the auctioneer was definitely working to get the best price for us. Highly recommend and would use again in a heartbeat should the occasion arise.
5/5
TrustpilotJust recently purchased my flat in…
Just recently purchased my flat in Hunstanton through Auction House.I am really very happy with the way things were dealt with from viewing right up until completion. Couldn't fault them!Completely hassle free. A big thank you to Mark Upston who handled everything.House buying can be stressful but with Auction House it went through incredibly quickly. It was so easy and I would definitely recommend them. Really professional and a good experience!Debra Peach
5/5
TrustpilotThe staff were really helpful
The staff were really helpful, from the first viewing, the following up before the auction and aftercare has been great.
Agent replied · 24 September 2025
Hi Elizabeth, it's great to hear of your positive auction experience, thanks for taking the time to leave a review! Best, Auction House
5/5
TrustpilotA truly awesome experience.
A truly awesome experience from start to finish. We would highly recommend using Auction House UK.Special thanks to Mark W for understanding our situation and being incredibly supportive throughout.
Agent replied · 12 June 2024
Hi Paul, thanks for your review and for putting your trust into Auction House. We hope to work with you again in the future. Wishing you all the best - Abi
5/5
TrustpilotGreat all-round experience
Great all-round experience had when selling my cottage. The communication was timely, friendly and informative. It made selling the place as easy as it could have been. Although the property didn’t sell at the first auction I was presented with options afterwards as to how best to proceed and then the following month at the very next auction it sold for a great price. Fantastic result and friendly service ( and great aftercare’ help communicating with the buyer on a couple of questions that were quicker to deal with like that than via solicitors) that made the whole experience so easy and I felt that the team really looked out for my best interests. Thank you!
Agent replied · 12 June 2024
Hello Faye, Thank you so much for your wonderful review. We're delighted to hear that your cottage sold for a great price in the end and that you had a great all round experience. All the best - Abi
5/5
TrustpilotGreat experience
Lukas was extremely helpful and flexible. Very smooth transaction.
Agent replied · 12 June 2024
Thank you for your review of Lukas and Auction House Staffordshire. We are so glad you found the experience helpful and smooth. All the best - Rachael
5/5
TrustpilotMark Upston …
Area Manager Mark Upston was extremely helpful and efficient in securing a deal with the vendor in a matter of a few hours only.
Agent replied · 12 June 2024
Hello John, thank you for your feedback! We'll be sure to pass this on to Mark too! All the best - Abi
5/5
TrustpilotFriendly
Friendly, helpful, efficient…
Agent replied · 23 February 2026
Hi Greg, thank you for taking the time to leave this excellent review! Best, Auction House
1/5
TrustpilotCheaters scammers disgusting people
Cheaters scammers disgusting people. Most of the properties they have sold already in other biggest auctions for very very cheap prices and not sold on top of it too much hidden charges .I don't understand which way without fake bidding they are selling it in this auction. I don't understand.
Agent replied · 27 October 2024
Hello Rehan All of the fees are made available in the property's legal pack. It is essential that all customers planning to buy at auction perform their own due diligence which includes thoroughly inspecting the legal pack and understanding what additional fees may apply to the the purchase. Kind regards Auction House
1/5
TrustpilotWhat a waste of time…
Avoid..It’s not the valuation === more waffle. Chris said he had a list of property developers/ builders to buy this property….Steven explain they did not …No viewings. No bids . No sale …Chris tells lies and waffles…Beware….. now my property has a red mark against it online …as unsold ……bad news …What a waste of time…The only advertising they do is put your property on Rightmove. And they charge you £250 or £500 for this plus 2% including taxes on the sale price ..Full of promise then full of waffle….Avoid…Ring round estate agent’s in the area as no one has a good word about how Chris works … He agrees a high reserve price then as no marketing is done so no response they want to lower the sales price I had no sale as not one viewing, not one bid ..just a load of waffle…
Agent replied · 12 June 2024
Hello Richard, We are really disappointed to hear that you were not satisfied with the result on auction day. Unfortunately valuing a property, especially when we are aiming to sell things in just 4 weeks is not an exact science and sometimes we get it wrong. In this instance it does seem as though the price recommended was too high. I would like to stress that this is very rare as we have one of the highest average success rates of any auctioneer in the country. The auction that your property was entered into achieved a success rate of 93% and these results can be viewed on the following link: https://www.auctionhouse.co.uk/westyorkshire/auction/past-auctions All our properties benefit from some of the most extensive marketing campaigns around and are listed on Rightmove, Zoopla, On The Market, Auction House UK and Manning Stainton websites. They also feature on our social media, mailshots and include floor plans, internal photographs and virtual tours. Your property also benefited from everything mentioned but sadly we just couldn’t get any bids on the day. We would be happy to enter your property into a 2nd auction at no extra charge but if this is not acceptable, we wish you every success in the future.
4/5
TrustpilotSpoke to a nice lady about selling a…
Spoke to a nice lady about selling a flat, she promised me the local auctioneer would call me back. Unfortunately, I didn't hear back on that occasion.However, Auction House have since reached out to me to apologise for the breakdown in communication which was much appreciated. Having double checked, I never did receive a voice message or call, but mistakes can happen, and they have been very professional in all interactions I have had with them to-date.
Agent replied · 12 June 2024
Hello Ben, thank you for taking the time to let us know about your experience. Having now investigated this with the team you contacted I have been advised that the person you spoke to initially passed over your details to the local auctioneer and he recalls leaving you a voicemail. We're really sorry that you did not appear to have received a call but we can assure you that the team did try to contact you in response to your enquiry. Every enquiry and customer is important to us and the team would never intentionally fail to follow up. With this in mind we will review our processes and endeavour to request and use multiple contact methods and review our follow up processes to try to avoid this occurring in the future. We hope that you will reconsider Auction House in the future and allow us to demonstrate our high levels of customer service. All the best - Abi
5/5
TrustpilotJon was excellent in every aspect
Jon was excellent in every aspect, kept me informed at all times, professionally friendly and gave me his expert advice.Would not hesitate in recommending your company.
Agent replied · 12 June 2024
Hi Yvonne, Thank you for sharing your feedback. Delighted to hear about your experience with the West Yorkshire team. All the best - Abi
4/5
TrustpilotHelpful
Helen was very helpful throughout
Agent replied · 12 June 2024
Thank you for your review of Auction House. We are so pleased to hear Helen was helpful throughout the process. All the best - Lauren
5/5
TrustpilotHighly recommended
An extremely friendly, courteous and professional experience and our instructions were dealt with by the regional manager who had researched the location of our property before our site meeting and was familiar with values and could therefore offer advice going forward.We would highly recommend this auction house
Agent replied · 27 October 2024
Hi Anne and Stuart, it's great to hear of the courteous and professional experience you had with the East Anglia team. Thanks very much for the recommendation and for leaving a review. Best, Auction House
5/5
TrustpilotEveryone there was so so helpful
Everyone there was so so helpful. Unlike some other big name auctioneers they made us feel very special!
Agent replied · 24 September 2025
Thank you so much for your kind words! We’re delighted to hear you felt well looked after. Best, Auction House
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Tell us what you need and we'll put you in touch. Auction House North West hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
