Trusted Agent profile · Manchester, Greater Manchester

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Ascend Properties Manchester reviews

3.5

★★★★★ Good

745 reviews across 2 platforms

241 Deansgate, Manchester, Greater Manchester, M3 4EN

Ascend Properties's office in Manchester, Greater Manchester, at 241 Deansgate, is rated 3.5 out of 5 across 745 reviews on two platforms, including 724 Google reviews rated 3.5.

Google logo

3.5 / 5

724

Reviews on Google

This office

View Agents logo

3.2 / 5

21

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About Ascend Properties Manchester

Welcome to an independently-run, independently-minded estate and lettings agency. Ascend was founded on the belief that estate agents could do a lot better. We’d been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too. So we decided to build our own home. This new home wasn’t made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches. By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn’t just about experience and expertise. We had one philosophy: to keep the promises we made. Then we opened the doors. Welcome to Ascend. We’re built on higher standards.

Reviews

Every review we hold for the Manchester office, from every platform, shown as written. First names only.

1/5

Google

Rating only, no written review.

Maria · 4 May 2023

Agent replied · 30 December 2023

We'd love the opportunity to discuss your review. Please call and ask for the branch manager.

5/5

Google

Really good service

Ashleigh · 12 January 2023

Agent replied

Hi Ashleigh, thanks for taking the time to leave us a review! Please reach out to us if you ever need anything! Many thanks, Ascend Manchester Team.

5/5

Google

Rating only, no written review.

N · 12 January 2023

Agent replied

Hi, thank you for leaving us a review! We appreciate all feedback! Ascend Deansgate Team.

5/5

Google

Rating only, no written review.

Olugbenga · 12 January 2023

Agent replied

Hi Olugbenga, we want to say "thank you" for taking the time to leave us a review. The team are always thankful to see the feedback for their hard work. Many thanks, Ascend Manchester Team.

5/5

Google

Rating only, no written review.

Kharis · 12 January 2023

Agent replied

Hi Kharis, thank you for leaving us a review! We appreciate your time! All the best, Ascend Manchester Team.

1/5

Google

Absolute shambles

Paul · 13 December 2022

Agent replied · 30 December 2023

Hello Paul, Thank you for your review, although we are obviously disappointed to read your feedback. We would like the opportunity to discuss your experience further, please contact the Manchester Team on 0161 669 4982 and ask Liam. We will be happy to hear any concerns. Many thanks, Ascend Manchester Team.

1/5

Google

Rating only, no written review.

Rizwan · 13 December 2022

Agent replied

Hi Rizwan, thank you for taking the time to leave us a review. I can see that you have recently vacated one of our managed properties and as such, communicating with the Deposit Protection Scheme. If you have any questions or would like to discuss anything further, please contact your Property Manager on 0161 669 4982. Kind Regards. Ascend Manchester Team.

3/5

Google

Rating only, no written review.

Mulombwa · 13 November 2022

Agent replied

Thanks for taking the time to leave us a score on here, it looks like overall you're happy with our service which is great to see! If you have any comments on what could have made it a 5-star experience, please do not hesitate to email us at manchester@ascendproperties.com as we'd love to hear from you. The Ascend Team

1/5

Google

Rating only, no written review.

Cx · 14 September 2022

Agent replied

Hi Cheyn, thank you for your review and we are sorry to hear that you haven’t had a positive experience. We would really like to look into this further for you however, we are unable to locate you on our database as a customer of ours. Please could we ask that you email us via propertymanagement@ascendproperties.com with your contact details to allow us to locate your records on our database, and so we can look into any queries for you and respond to you in full.

1/5

Google

Rating only, no written review.

Papa · 15 August 2022

Agent replied

Hi Papa, thank you for your review and we are sorry to hear that you haven’t had a positive experience. We would really like to look into this further for you however, we are unable to locate you on our database as a customer of ours. Please could we ask that you email us via propertymanagement@ascendproperties.com with your contact details to allow us to locate your records on our database, and so we can look into any queries for you and respond to you in full.

1/5

Google

Rating only, no written review.

Stephanie · 15 August 2022

Agent replied

Hello Stephanie, We're sorry to see you’ve left us a 1 star review. However we’re unsure as to why this score has been left. I can see you recently moved out of a property with Ascend and due to receive a full deposit return. Should you need to discuss, please contact your property manager James. I hope you have settled into your new home.

1/5

Google

Rating only, no written review.

Eduard · 16 July 2022

Agent replied · 30 December 2023

Good Morning, I cannot see any record of yourself on our internal system as a tenant or landlord client. Please feel free to share any further information to support your review or call the Manchester Team on 0161 637 8336 and ask for the branch manager. We will be happy to hear any concerns. Many thanks, Ascend Manchester Team.

1/5

Google

Rating only, no written review.

Ιωάννης · 16 July 2022

Agent replied

Hi, Thank you for taking the time to leave us some feedback. We are always looking to improve our service so if you could provide any further detail as to why you have left this score, that would be much appreciated. Please email us on propertymanagement@ascendproperties.com and we’d be happy to look into any queries for you. Regards, RH (Branch Manager)

4/5

Google

Rating only, no written review.

Astrid · 21 June 2022

Agent replied · 20 June 2024

Hello, I believe you are having a problem with 1 spotlight. Initially it is important to establish whether or not the issue is just the actual bulb and if not, whether the repair would be covered under the warranty for the building. We have now arranged for a contractor to resolve the lighting issue for you. He will attend as soon as possible.

5/5

Google

Quick and on point

Adam · 17 May 2022

Agent replied

Hi Adam, thanks for your kind words. Good luck with the move in! Deansgate Team.

2/5

Google

Rating only, no written review.

James · 13 March 2022

Agent replied

Hi James, thanks for leaving your review. If there is anything that we could do to improve your experience feel free to call us on 0161 637 8336 and ask for the branch manager.

3/5

Google

Rating only, no written review.

Harry · 13 March 2022

Agent replied

Hi Mr Ahmad, thanks for leaving us a review! My records indicate that you moved into an Ascend managed property pre-Christmas. If there are any issues or ways that we could improve on our services- please call 0161 637 8336 and ask for the Branch Manager. I would be more than happy to listen and act on any areas that require improvement. We hope that you are happy in your new property. Thanks!

3/5

Google

Rating only, no written review.

Francis · 30 December 2021

Agent replied · 30 December 2023

Thanks Francis

1/5

Google

Rating only, no written review.

Stefan · 30 October 2021

Agent replied

Hello, Thanks for your feedback Stefan. Would it be possible for you to provide some information relating to your review please? If you wish to contact your property manager, here are her details: Stephanie Bates Senior Property Manager stephanie.bates@ascendproperties.com 0161 669 4981 Many thanks, Mark Portfolio Manager

1/5

Google

Untrustworthy.

William · 15 September 2021

Agent replied

Hi William. You do not come up on our internal systems. Please contact the team on 0161 669 4982 and we will happily assist.

1/5

Google

Rating only, no written review.

Vicente · 15 September 2021

Agent replied

Hi Vicente, we cannot locate you on our internal systems. Please contact the Ascend Team on 0161 669 4982 and we can assist. Many thanks.

1/5

Google

Rating only, no written review.

Daniel · 15 September 2021

Agent replied

Hi Daniel, you do not appear to be registered on our internal systems. If we can assist, please contact the Ascend Team on 0161 669 4982. Many thanks.

1/5

Google

Rating only, no written review.

Asha · 15 September 2021

Agent replied

Hi Asha, we cannot locate you on our systems at all. Please contact the Ascend Team on 0161 669 4982 and we can assist. Many thanks.

1/5

Google

Rating only, no written review.

Alan · 15 September 2021

Agent replied

Hi Alan, we cannot locate you on our internal systems. If we can assist, please contact the Ascend Team on 0161 669 4982. Many thanks.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Ascend Properties's Google reviewsLeave Ascend Properties a review

Questions about Ascend Properties Manchester

How many reviews does Ascend Properties Manchester have?

Ascend Properties's Manchester office has 745 reviews across two platforms: 724 on Google, 21 on View Agents.

What is Ascend Properties Manchester's rating?

Ascend Properties Manchester is rated 3.5 out of 5 across all 745 reviews, and 3.5 out of 5 on Google from 724 reviews.

What do tenants say about Ascend Properties Manchester?

17 reviews from tenants, rated 3.0 out of 5 on average. For example, Stephanie wrote: "Ascend were very quick to arrange a viewing for me and during the viewing Aaron was very helpful, answering questions and then providing clear next steps. He ..."

Where is Ascend Properties's Manchester office?

Ascend Properties Manchester, 241 Deansgate, Manchester, Greater Manchester, M3 4EN.

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