1/5
Rating only, no written review.
Agent replied · 30 December 2023
We'd love the opportunity to discuss your review. Please call and ask for the branch manager.

Trusted Agent profile · Manchester, Greater Manchester
Verified
★★★★★
745 reviews across 2 platforms
241 Deansgate, Manchester, Greater Manchester, M3 4EN
Ascend Properties's office in Manchester, Greater Manchester, at 241 Deansgate, is rated 3.5 out of 5 across 745 reviews on two platforms, including 724 Google reviews rated 3.5.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
As an investor client, I cannot fault Ascend, by far the best agency I've dealt with over the years. Adam Stephenson is a pleasure to deal with, attentive and ...Read all 2 from landlords
Ascend were very quick to arrange a viewing for me and during the viewing Aaron was very helpful, answering questions and then providing clear next steps. He ...Read all 17 from tenants
Welcome to an independently-run, independently-minded estate and lettings agency. Ascend was founded on the belief that estate agents could do a lot better. We’d been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too. So we decided to build our own home. This new home wasn’t made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches. By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn’t just about experience and expertise. We had one philosophy: to keep the promises we made. Then we opened the doors. Welcome to Ascend. We’re built on higher standards.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
1/5
Rating only, no written review.
We'd love the opportunity to discuss your review. Please call and ask for the branch manager.
5/5
Really good service
Hi Ashleigh, thanks for taking the time to leave us a review! Please reach out to us if you ever need anything! Many thanks, Ascend Manchester Team.
5/5
Rating only, no written review.
Hi, thank you for leaving us a review! We appreciate all feedback! Ascend Deansgate Team.
5/5
Rating only, no written review.
Hi Olugbenga, we want to say "thank you" for taking the time to leave us a review. The team are always thankful to see the feedback for their hard work. Many thanks, Ascend Manchester Team.
5/5
Rating only, no written review.
Hi Kharis, thank you for leaving us a review! We appreciate your time! All the best, Ascend Manchester Team.
1/5
Absolute shambles
Hello Paul, Thank you for your review, although we are obviously disappointed to read your feedback. We would like the opportunity to discuss your experience further, please contact the Manchester Team on 0161 669 4982 and ask Liam. We will be happy to hear any concerns. Many thanks, Ascend Manchester Team.
1/5
Rating only, no written review.
Hi Rizwan, thank you for taking the time to leave us a review. I can see that you have recently vacated one of our managed properties and as such, communicating with the Deposit Protection Scheme. If you have any questions or would like to discuss anything further, please contact your Property Manager on 0161 669 4982. Kind Regards. Ascend Manchester Team.
3/5
Rating only, no written review.
Thanks for taking the time to leave us a score on here, it looks like overall you're happy with our service which is great to see! If you have any comments on what could have made it a 5-star experience, please do not hesitate to email us at manchester@ascendproperties.com as we'd love to hear from you. The Ascend Team
1/5
Rating only, no written review.
Hi Cheyn, thank you for your review and we are sorry to hear that you haven’t had a positive experience. We would really like to look into this further for you however, we are unable to locate you on our database as a customer of ours. Please could we ask that you email us via propertymanagement@ascendproperties.com with your contact details to allow us to locate your records on our database, and so we can look into any queries for you and respond to you in full.
1/5
Rating only, no written review.
Hi Papa, thank you for your review and we are sorry to hear that you haven’t had a positive experience. We would really like to look into this further for you however, we are unable to locate you on our database as a customer of ours. Please could we ask that you email us via propertymanagement@ascendproperties.com with your contact details to allow us to locate your records on our database, and so we can look into any queries for you and respond to you in full.
1/5
Rating only, no written review.
Hello Stephanie, We're sorry to see you’ve left us a 1 star review. However we’re unsure as to why this score has been left. I can see you recently moved out of a property with Ascend and due to receive a full deposit return. Should you need to discuss, please contact your property manager James. I hope you have settled into your new home.
1/5
Rating only, no written review.
Good Morning, I cannot see any record of yourself on our internal system as a tenant or landlord client. Please feel free to share any further information to support your review or call the Manchester Team on 0161 637 8336 and ask for the branch manager. We will be happy to hear any concerns. Many thanks, Ascend Manchester Team.
1/5
Rating only, no written review.
Hi, Thank you for taking the time to leave us some feedback. We are always looking to improve our service so if you could provide any further detail as to why you have left this score, that would be much appreciated. Please email us on propertymanagement@ascendproperties.com and we’d be happy to look into any queries for you. Regards, RH (Branch Manager)
4/5
Rating only, no written review.
Hello, I believe you are having a problem with 1 spotlight. Initially it is important to establish whether or not the issue is just the actual bulb and if not, whether the repair would be covered under the warranty for the building. We have now arranged for a contractor to resolve the lighting issue for you. He will attend as soon as possible.
5/5
Quick and on point
Hi Adam, thanks for your kind words. Good luck with the move in! Deansgate Team.
2/5
Rating only, no written review.
Hi James, thanks for leaving your review. If there is anything that we could do to improve your experience feel free to call us on 0161 637 8336 and ask for the branch manager.
3/5
Rating only, no written review.
Hi Mr Ahmad, thanks for leaving us a review! My records indicate that you moved into an Ascend managed property pre-Christmas. If there are any issues or ways that we could improve on our services- please call 0161 637 8336 and ask for the Branch Manager. I would be more than happy to listen and act on any areas that require improvement. We hope that you are happy in your new property. Thanks!
3/5
Rating only, no written review.
Thanks Francis
1/5
Rating only, no written review.
Hello, Thanks for your feedback Stefan. Would it be possible for you to provide some information relating to your review please? If you wish to contact your property manager, here are her details: Stephanie Bates Senior Property Manager stephanie.bates@ascendproperties.com 0161 669 4981 Many thanks, Mark Portfolio Manager
1/5
Untrustworthy.
Hi William. You do not come up on our internal systems. Please contact the team on 0161 669 4982 and we will happily assist.
1/5
Rating only, no written review.
Hi Vicente, we cannot locate you on our internal systems. Please contact the Ascend Team on 0161 669 4982 and we can assist. Many thanks.
1/5
Rating only, no written review.
Hi Daniel, you do not appear to be registered on our internal systems. If we can assist, please contact the Ascend Team on 0161 669 4982. Many thanks.
1/5
Rating only, no written review.
Hi Asha, we cannot locate you on our systems at all. Please contact the Ascend Team on 0161 669 4982 and we can assist. Many thanks.
1/5
Rating only, no written review.
Hi Alan, we cannot locate you on our internal systems. If we can assist, please contact the Ascend Team on 0161 669 4982. Many thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ascend Properties's Manchester office has 745 reviews across two platforms: 724 on Google, 21 on View Agents.
Ascend Properties Manchester is rated 3.5 out of 5 across all 745 reviews, and 3.5 out of 5 on Google from 724 reviews.
17 reviews from tenants, rated 3.0 out of 5 on average. For example, Stephanie wrote: "Ascend were very quick to arrange a viewing for me and during the viewing Aaron was very helpful, answering questions and then providing clear next steps. He ..."
Ascend Properties Manchester, 241 Deansgate, Manchester, Greater Manchester, M3 4EN.