Trusted Agent profile · Maldon
★★★★★
856 reviews across 2 platforms
7 High Street, Maldon, CM9 5PB
Part of Beresfords, see every office.
Beresfords's office in Maldon, at 7 High Street, is rated 4.7 out of 5 across 856 reviews on two platforms, including 119 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Beresfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Maldon.
Every review we hold for the Maldon office, from every platform, shown as written. First names only.
5/5
TrustpilotGood communication throughout the whole…
Good communication throughout the whole process. Charlie was very helpful and answered all questions we had.
Hi TaylaThank you for finding the time to provide us with your feedback following your recent dealings with Charlie. I am pleased that he answered all your queries and maintained regular contact with you throughout.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery helpful and efficient
Very helpful and efficient. Beresfords’s Lettings department allows complete peace of mind !
Hi Anne Thank you so much for posting your review. We all very much appreciate your kind words and 5-star rating and hope to work with you again in the future. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotProfessional and courteous
I would recommend James Annetts to anyone.He really went out of his way to be helpful to me
Hi ChrisMany thanks for taking the time to post your review. It was pleasing to read that you have been happy with the service provided to you by James. I know he and the rest of our lettings team in Chelmsford will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotI’ve used Lauren Johnson for letting…
I’ve used Lauren Johnson for letting multiple properties over the years and her service has always been first-class. Efficient, knowledgeable, and dependable, a great letting agent !
Hi Johan Thank you for posting your recent review. It was great to read that you have worked with Lauren on multiple occasions and have always found her to be efficient and knowledge during your dealings with her. I know she will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotHi we let our property in Maldon with…
Hi we let our property in Maldon with yourselves and managing agents. I find all the staff brilliant, friendly and helpful. In particular I have dealt with Alice Norkett who is fantastic! Thankyou to all the team!
Hi Vicky,Thanks for taking the time to provide us with your feedback. I am pleased that our lettings team have met your expectations, especially Alice. We are all very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAgents were very helpful & provided a…
Agents were very helpful & provided a professional service when I was looking for a new tennant for my property
Hi AndrewThanks for finding some time to provide us with your feedback. I am pleased that our local lettings team assisted you in a professional manner whilst searching for a suitable tenant for your rental property. I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
GoogleI’ve just moved into a property managed by Beresfords and my partner and I have found Joleen nothing short of brilliant. She has been incredibly accommodating with the shifts we work to enable us contractors to sort out issues at the property and has chased contractors when they haven’t been in contact. Joleen has always called when she has said she would and whilst I’m sure the issues raised become tedious you wouldn’t know it as she is always happy to help and is always approachable. This has made the stressful process much easier which I’ve never experienced before with a letting agent. It really makes all the difference when renting a property and I know that any future issues will be resolved as fast as possible and with care.
Hi Lily, Thank you for taking the time to leave your review. It is great that Joleen has provided you with an excellent service during your dealings with her, making your move as stress free as possible, and providing plenty of support and advice along the way. We all appreciate your 5-star rating and look forward to continuing to work with you in the future. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotCameron - Beresfords
Cameron was very friendly and made me feel at ease. He was knowledgeable about the property he showed me around and well deserves the bottle of wine :)
Hi Miss CrayMany thanks for taking the time to post your review. It was great to read that you had a positive experience in your dealings with Cameron and that he was friendly and informative. I know he will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGone above and beyond
Debby @Beresford has been an absolute star.
5/5
TrustpilotVery friendly and professional staff…
Very friendly and professional staff that you can easily trust
Thank you for providing us with your feedback. We very much appreciate your kind words and 5-star rating.
5/5
TrustpilotBeresford was used to find a suitable…
Beresford was used to find a suitable tenant for my property, the experience was great from start to end, highly recommended and would use again, communication was always maintained throughout and never anything they didn’t know or couldn’t resolve and willing to go further than most companies!
Hi Miss BegumI really appreciate you providing some feedback following your recent dealings with us. It is great to read that your experience was positive from start to end and it is great that you would recommend us to others.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotBeresford are easy to get in touch…
Beresford are easy to get in touch with.
Hi Carole, Thank you for posting your recent review. It was pleasing to read that you are happy with the service that we provide and that you feel supported by our maintenance department and inventory team, who make regular visits to you at your property. We are all very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotExcellent service ,particularly Lucy…
Excellent service ,particularly Lucy Plappert who was very helpful at all times
Hi AnnThis is just a brief response to thank you for finding the time to provide us with your feedback and I am pleased that you had a positive experience when dealing with us.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotRyan was very sympathetic
Ryan was very sympathetic, kind and understanding that we were upset by the condition our property had been left in. He was very thorough in his report and kept us informed of progress at all times whilst negotiating compensation on our behalf.
Hi Sandra,Thank you for taking the time to upload your feedback. I was encouraged to read that Ryan's approach when preparing his report was thorough and that he remained on contact regularly, whilst undertaking negotiations regarding the deposit.Steven BondManaging Director - Residential Lettings
5/5
GoogleBoth Sam and Niel should be commended on their patience and knowledge. Both of them worked for the sellers while we were the buyers. You wouldn’t have known it, they were always at the end of the phone and happy to help however silly the question. While most companies have decided to offer 5 recorded messages before getting through to the wrong person, either of these two can normally be reached directly within a minute. To top it all off, the massive smile across Sams face when he got to hand us the keys is testament to how much he loves his job and cares about people. Keep doing what you’re doing. great Job Thank you.
Hi Thomas, Thank you for taking the time to leave such a great review for both Neil and Sam, who are based at our Maldon office. They are both dedicated to providing the best possible customer care and will do everything within their power to ensure a sale goes through smoothly. Rest assured, they will be on hand to guide and support throughout the journey, keeping in regular contact with all parties. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Care Manager
5/5
GoogleThe team have been fantastic. Communication was outstanding and all our questions were answered quickly and thoroughly. I really can't think of anything that they could have done to make it any …
Many thanks Paul for the great review for the team at our Maldon office. The team pride themselves on the quality of their customer care and will do all possible to ensure a transaction goes through smoothly, guiding and supporting whilst … More
5/5
TrustpilotProfessional service given from Jazmin
Professional service given from Jazmin. Emails answered promptly and courteously
Hi Michelle Thank you for your recent review. I am pleased that Jazmin provided you with a prompt and efficient service during your recent dealings with her and you felt your queries were answered in an informative and swift manner. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotTenancy checkout
Kate was very friendly, helpful, professional and put us at ease during the tenancy checkout.
Hi WendyThank you so much for taking the time to post your review. It is great that you have found Kate to be friendly and efficient in assisting you with your tenancy check out. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAbby was prompt and personable in her…
Abby was prompt and personable in her response and assisted me immediately when I required her help. Five stars. Date of experience 22 March 2024.
Hi RebeccaI am pleased that you found Abby's approach both prompt and personable and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotKaty was superb
Katy was superb! A very friendly, considerate and professional agent. She continually went above and beyond in order to find my wife and me a place. We can't fault her at all!
5/5
TrustpilotDr. Juan Braschi
Mr. James Annetts was very kind and diligent to all my request. Moreover, he always kept me informed about possible letting opportunities according to my budget.
Hi JuanThank you for taking the time to provide us with your feedback following your recent dealings with our lettings department in Chelmsford. I am pleased that James assisted you effectively and kept you regularly updated as and when new properties for rent became available. I know that he will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotBrilliant experience with Beresford’s…
Brilliant experience with Beresford’s so far… very informative, in-depth and also very quick to respond with any query’s. They seem to work beside you with your best interests… as opposed to feeling like they’re working with the sole interest of a “quick sale,” very catering towards all of your needs and very honest, i look forward to renting with/through them in the near future; should the right place become available!Jack and Debby have been by my side in helping me through every step of the way, absolutely brilliant… Thank you!
Hi ScottWe really appreciate you taking time out to provide your detailed feedback. So pleased that you found the approach of our lettings staff in Braintree informative, supportive and transparent. I know that the team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotCameron Cruiks has been brilliant from…
Cameron Cruiks has been brilliant from the moment I first contacted him to enquire about letting my property through Beresfords. He's been thorough, on the ball and professional throughout the process and I at last have peace of mind that the property is being managed well. Highly recommended.
Hi TareqI really appreciate you providing some feedback following your recent dealings with Cameron. I know he will be very grateful for your positive comments and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGood experience overall made very easy…
Good experience overall made very easy Charlie was really clear and helpful.
Hi BillyThanks for your feedback. I am pleased that Charlie explained everything to you clearly and was helpful throughout your dealings with him.Steven BondManaging Director - Residential Lettings
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Tell us what you need and we'll put you in touch. Beresfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Maldon.
