Beresfords Lettings reviews in Maldon

Hi Karen Thank you so much for posting your recent feedback. I was pleased to read that you have been happy with the service you have received from our lettings team. I know they will all be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi StuartThank you for taking time out to post your recent review. It was great to read that you have found Natasha to be friendly and helpful during your dealings with her. I know she will be very grateful for your kind words and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Amanda Thank you so much for your kind words and 5-star rating which are very much appreciated. Steven Bond Managing Director - Residential Lettings

Hi Achini,Thank you for your updated review. Firstly, I am sorry that the original date set for you to move in was in fact a Bank Holiday, but it's great that you were able to be flexible in moving the date forward very slightly. I am sorry that you were then unable to move the date again to accommodate a furniture delivery, but ultimately we have to take instructions from our landlords and do not, as agents, have any legal right to move dates ourselves. Please rest assured that we will always try to be as flexible as we can to assist both landlords and tenants, but in certain cases such as this we were ultimately not in control of such decisions.Steven BondManaging Director - Residential Lettings

Hi Olu Thank you so much for your review. We very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi ScottThanks so much for taking the time to post your recent review. I was pleased to read that your experience of dealing with Beresfords as a tenant has been a positive one and that our staff, especially Jessica, have always dealt with your queries in a prompt and professional manner. It is great that you would recommend Beresfords to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi SabrinaI was pleased to read your comments regarding Abby. She is a real star and always goes out of her way to assist both landlords and tenants wherever required. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Xiaoyan,I am so pleased that you found the approach of our lettings team friendly, professional and efficient. We are all very grateful for the 5-star rating.Steven BondManaging Director - Residential Lettings

Hi IziThanks so much for taking time out to provide us with your feedback. I am so pleased that our local lettings team impressed you with their levels of customer service, especially from both Charlie and Ella. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings

Many thanks for the great review for the team at our Maldon office. With many years of experience, the team would have been perfectly placed to overcome any issues that may have arisen, ensuring the transaction progressed to exchange and completion. They will appreciate your 5 star award and kind recommendation. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Angharad,Thank you so much for taking time out to provide us with your feedback. Although I am sorry that you experienced problems with another agent, it's great that our own lettings department proved that not all agents are the same. We are all very grateful for your kind words and 5-star rating and the fact that you have already recommended us to others.Steven BondManaging Director - Residential Lettings

Hi JoeThanks so much for taking time out to provide your feedback. I was pleased to read that all our staff have met your expectations and its great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings

Hi Gabriele Thanks so much for posting your feedback. It was great to read that Lauren made the process of renewing your tenancy a smooth and easy one with a helpful and … More

HI GeoffI just wanted to reply to your review personally to thank you for your kind words. I am pleased that Cameron was efficient when dealing with your queries and kept in touch throughout the application process.Steven BondManaging Director - Residential Lettings

Hi Nathan Thank you for posting your recent feedback regarding a recent visit to your property. I am pleased that you felt you were provided with plenty of notice prior to the visit and have been happy with the service you received. We all appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

I am pleased that Charlie assisted you in an effective way whilst you were looking for a property to rent and it's great that you would not hesitate in recommending him to others. I know he will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi DoreenThanks for your positive feedback regarding William and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Harry,I just wanted to respond personally since you uploaded your feedback, having dealt recently with Lauren who works in our lettings department at Brentwood. I am glad she has managed to assist you effectively throughout your dealings with us and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi Egida Thank you so much for your recent review. It is great to read that your experience of working with us for the first time has proved an enjoyable and efficient experience. We all very much appreciate your kind words and look forward to working with you again in the future. Steven Bond Managing Director - Residential Lettings

Thank you for your feedback and I am pleased that our lettings department in Chelmsford met your expectations during your recent dealings with them. I know that in particular Kris and Abby will be grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi Sandra, Many thanks for taking the time to post your 5 star award for our Maldon office and in particular Samuel, your main point of contact. The team are all focused on providing the best possible customer service, from the first point of contact through to exchange and completion. They will appreciate your kind comments and recommendation and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi KeithI really appreciate you taking the time out to post your recent comments following your dealings with us. I am pleased that Jess proactively managed to resolve the issues with the boiler at your investment property and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Gareth,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed review of the relevant file, our internal notes appear to outline a different view to your own in terms of how events unfolded throughout this transaction . These notes are recorded in real time as matters progress and cannot be amended thereafter. Time is of the essence when progressing any sale and the local office have followed up regularly throughout this transaction. Whilst it may have taken some time from sale agreed to exchange, it will depend upon how many parties are involved in the chain (we made your Mother aware of this from the outset) and any legal issues which may arise during the process. We can only be guided by information passed on to us by third parties and sometimes this can change, dependent upon circumstances. Please bear in mind also, mortgage rates have reduced recently, thus resulting in the new mortgage application for your buyer. Whilst this may have held up proceedings by a short period of time, it did not result in the long delay in which you refer to.In my opinion, based on the evidence on file, I feel we have acted in your best interests throughout this sale. However, we recognise you feel let down and have made recompense as a gesture of goodwill. Please feel free to contact me on a.horsley@beresfords.co.uk should you wish to discuss this matter further.Alison Horsley, Customer Service Manager

Hi TaylaThank you for finding the time to provide us with your feedback following your recent dealings with Charlie. I am pleased that he answered all your queries and maintained regular contact with you throughout.Steven BondManaging Director - Residential Lettings