Wards Loose reviews in Maidstone

★★★★★ 5/5

Trustpilot

How should I start this review on my…

How should I start this review on my letting agents Mrs. Abi Miles and Mr. Hamid Lone my two brilliant letting agents that I had pleasure to be with them over three years now.My property was rented out 3 years ago and I had the same tenants lived there for 3 years. Altough I expected my managing company to get an increase on the rent every year by a reasnable %, but it did not happened. I eventally turned to my renting agents Mrs. Abi Miles. She immidiately suggested to have an increase of 15% for a new tenant. Her suggestion made my day.Mrs Abi Miles was incredible and very much understanding of my case, so I want to take this apportunity once more to thank Mrs. Abi and Mr. Hamid for thier hard work wishing them the best of luck in the business for years to come.

Mehrdad · 6 November 2021

★★★★★ 5/5

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Thoroughly recommend Wards and Kim Batchelor

I can’t recommend and thank Kim Batchelor and the rest of the team for their professionalism throughout our house sale. We sold our house during the first lockdown and out of the 6 properties in the chain the only person that did any work to get the chain progressed was Kim, she worked tirelessly to get our property sold. Had it not of been for Kim the chain would have collapsed and we would have lost our forever house.

Pete · 28 October 2021

★★★★★ 5/5

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Will use again, very helpful

Very happy with the service Robert Sayers has provided so far. As a Property Manager we rely on agents to market and let our properties for us with no hassle and Robert has made it so easy for us. He updates us on a regular basis and if something isn't working he will let us know what he thinks should be done and if we are happy for him to proceed. We will use Wards in Kent again in future! Thank you Robert :)

J · 28 October 2021

★★★★★ 5/5

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100% satisfaction guaranteed

I have two properties with Wards and as a landlord I always find they listen to what you want and they are efficient when dealing with enquiries.Amy Ley from Wards has recently sourced a new tenant for my house and I could not be more happier. I had been burnt from a previous letting agent and so it was very refreshing to meet someone who shows such a great amount of skill.She also sourced our tenants for our other property and I would highly recommend Amy and Wards if you are a landlord looking for a new tenant.

Helen · 25 October 2021

★★★★★ 5/5

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Rebecca Morgan is by far the best…

Rebecca Morgan is by far the best estate agent I have ever had the pleasure of dealing with and I have dealt with quite a few over the years. Highly professional, very knowledgeable, attentive to my needs and my requirements. Always available just simply the best!

Alison · 8 August 2024

★★★★★ 5/5

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Someone get Marc S a pay rise!

Someone get Marc S a pay rise!! Absolutely fantastic communication throughout the tenancy as well as keeping me in the loop with everything. I can’t thank Marc enough for his patience, kindness and honesty. This is my smoothest checkout process to date and I am truly grateful for all of the help that I have received. Thank you so much, all the best!

Molly · 17 August 2023

★★★★★ 5/5

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Excellent Service from Wards

Jason Pyle (Branch Partner, Rochester) was very helpful and professional in finding us the right property, he kept us up to date and was always happy to arrange viewing times to suit us. Once our offer was accepted Judy Day (Sales Progressor) took over and she was always available to contact and always made sure to phone both solicitors then me back when required. She was very polite and friendly and nothing was too much trouble. Without Judy I am sure the whole process would have taken much longer. I cannot thank Jason and Judy enough for all the help they gave us, they went above and beyond.

Daniel · 12 October 2021

★★★★★ 5/5

Google

We have dealt with the loose wards office before and again they have not disappointed. Although this time we didn't manage to achieve a sale, which was purely down to our rush at needing a buyer, Wards loose, in particular Candice and Darren were amazing throughout. Candice gave us some amazing advice, not only with the selling of our house but also the purchase of our new one that we will always be in her debt for. For anyone considering the sale of a house in Loose, don't look any further than Wards, the sale boards through the roads speak for themselves!

Ben · 11 October 2021

★★★★★ 5/5

Google

Needed to sell my mother-in-law’s property in Maidstone and signed up with Ward’s in Loose as Candice proved to be by far the most professional and obviously had a good team behind her. After handing over the keys to her, as we were travelling back home to Wiltshire we received a call to say viewers had already been lined up - amazing. Sold within a matter of weeks. Even when the chain broke further down a couple of months later, Candice was on the case and another buyer was quickly found. Candice and her team definitely took the stress out of selling our property and we would have no hesitation in recommending Wards.

David · 11 October 2021

★★★★★ 5/5

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Wards of Hythe were excellent

Wards of Hythe were excellent to deal with regarding the sale of my mother's flat, which took a long time, due to unforseen circumstances, including Covid. The staff were pleasant, cheerful and friendly to speak to and always listened carefully. They gave very good service, under difficult market conditions.

Sarah · 13 June 2024

★★★★★ 5/5

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Daniel explained everything really well…

Daniel explained everything really well and gave us lots of information and answered our questions

ChazOuz · 26 September 2026

★★★★★ 5/5

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Fantastic service

Fantastic service, We deal with Libby and she certainly takes the stress out of renting, Certainly recommend either as a renter or a landlord

TRAVIS · 28 July 2026

★★★★★ 5/5

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Jessie was so helpful after looking for…

Jessie was so helpful after looking for a property in the chatham area she found my dream home she is always so helpful and friendly when I ring the office. Its nice to deal with a lovely friendly person at the end of the phone

Jane · 16 August 2024

★★★★★ 5/5

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Excellent Service

I have been very impressed with all my dealings with Wards of Kent (in particular Julia Horton, Senior Sales Manager & Grace Scott, Sales Co-Ordinator). From the beginning of the sales process, Julia kept me informed of all the viewings and provided excellent insight into the market conditions. She always took or returned my calls and answered all my questions honestly and thoroughly, given me the reassurance that I needed.Later, when my property was 'sale agreed' Grace did her utmost to ensure the process moved along smoothly and was proactive in ensuring that all parties adhered to the agreed timelines.I would have no hesitation in recommending Wards of Kent as your Estate Agents.

JMcA · 9 September 2021

★★★★★ 5/5

Trustpilot

Really impressed

I had the property on the market with a well known online agent, accepted offer but the sale fell through went back on the market and accepted another offer which also fell through due to chain issues and decided to have a break on the house search. A few month past and I viewed another property listed with Wards and met Imarna I explained my situation with my current property as wanted to find our onward purchase before marketing the property again not to have to go through the process again for there to be issues. Part of the reasons for the sale falling through I believe was no sales progression from the online agents so I said I was open to letting another agent market the property, Imarna said that they had recently sold a property for over the asking price and they was looking for a property like mine and thought they could achieve a price higher than the asking price, I thought they is no harm in letting them have a go at marketing it if they can achieve more for the property to cover the additional fees. Laura come to my house and I agreed to give Wards the listing and one viewing to take place at the weekend. After the viewing we received an offer above asking price which we accepted and I cannot fault the service and how responsive and easy it has been with Wards in comparison with the online agent. I knew the house would sell no matter what agent it was with so went cheap and got cheap service, I just wish I had gone with Wards straight away and maybe wouldn’t of wasted thousands on fees. Every communication I have had with Laura and Imarna has been a pleasure and really felt looked after and cared for.

Jamez · 7 September 2021

★★★★★ 5/5

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ALL ESTATE AGENTS ARE NOT THE SAME!!!

I originally had my property on the market with Purplebricks who I’ve had good experience with but this time I just didn’t entice the offers I was expecting. I then had the misfortune of trying Mann in ashford who were completely rubbish! Step in Charlotte who kept tabs on my property explaining the service Ward could offer. Her persistence paid off and I was persuaded to give Ward a try but only after meeting with head of sales Tom. Tom is an estate agent professional at the top of his game and will surely rise to CEO. Everything Tom said happened to plan like clockwork. He got the price right the strategy right the marketing right. The team at Wards Ashford are the very best in Kent and Julia should be very proud of her team! They even paid my Purplebricks fee out of the commission. I cannot stress just how brilliant this experience has been. I sincerely wish Ward Ashford all the best!

Max · 25 August 2021

★★★★★ 5/5

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As a first time buyer

As a first time buyer, I firstly enquired at wards in Barnhurst, although we did not purchase through wards, Becky was absolutely amazing by giving us simple explanations and step by step advise about how purchasing a property works, what comes with it, from the first little steps all the way to last. I believe it’s very important to understand the whole process of purchasing and Becky could not of explained the whole process in an easier way in which made every term very simple and understandable, I would 100% highly recommend them.

Becky · 16 August 2021

★★★★★ 5/5

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Attention to detail

A huge thank you to Amy Pearce, Senior Sales Advisor, who was an absolute pleasure to deal with and brought energy and light to every conversation we had. Although, I ultimately found my property via another agency, I would recommend Amy for her professionalism and attention to detail, and wouldn’t hesitate to work with her again.

Becca · 6 January 2024

★★★★★ 5/5

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Excellent customer service

Excellent customer service Natalie has been so professional throughout this process. She has guided me through the selling procedure in a really helpful way answering all my questions and queries as they have come up. She has made the daunting process of selling my home so easy with her kind and friendly manner and I look forward to completing the sale with Wards.

Mrs · 17 July 2023

★★★★★ 5/5

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Superb staff

It has been a struggle before we were able to finally move in our rented house but Tamila Botoradu helped us as she saw that we really wanted the house. She has been very accomodating and honest, making sure that everything is in place and legal. She discussed all that I need to know and gives advise when needed the most. Thank you Tami!

Nursejhelly · 16 June 2023

★★★★★ 1/5

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As a woman on my own

As a woman on my own, who hadn't sold her home before, I put my trust in James Shepard, of Ward's Estate Agents. One would expect the manager to be moral. Word of advice when signing a new client who has never sold a property before, you need to make sure they are full aware of the terms of your agreement. I WAS NOT AWARE!I honestly feel duped, I had been sold a product that I was not aware would cost me thousands of pounds more. I was hoodwinked and gullible. I do not recommend this estate agent, Wards.Response to Wards reply:Thank you for your response, there was no need for me to raise a complaint initially as I believed the commission taken would be 'sale price dependent' not a fixed fee: Your quote: "We understand that you agreed to a fixed fee with James which was stated in the agreement then re-confirmed in our sales letter, specifically in relation to the sale price achieved." I did not agree to a fixed fee - I am dyslexic, and struggle to read the small print. I did raise a complaint to James and he brushed it aside saying "I was happy" - I was not happy! I had been Hoodwinked, deceived, I expressed this to James; James was aware I was not happy. "honesty and transparency" were not expressed here! I am not happy. Wards have charged fees in excess of what I was expecting. Mr Shepard, did not explain Wards fixed fee to me properly.

Becky · 20 July 2021

★★★★★ 5/5

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I found all the staff very helpful and…

I found all the staff very helpful and got back to me quickly when I left messages, but the best person for me was Maria Meddings as she acted as a go-between me and the buyers solicitor which made things a lot easier and if it wasn't for her I don't think the completion would have happened. She was very kind, thoughtful and very helpful in everything. Five out five.

Vivienne · 10 April 2026

★★★★★ 5/5

Trustpilot

Fantastic

Jennifer & Katie were fantastic from start to finish. Wards were the agent for our seller and we wished our own agent was as proactive and approachable. We moved from Sussex to Kent so we couldn't use Wards for our sale. We were updated and kept appraised from Wards more often than our own solicitors and agent. They made sure our seller was reassured of our continued commitment throughout and we would highly recommend them to anyone thinking of putting their property on the market. Jennifer & Katie are perfect ambassadors for your company/industry. Rob & Tracey Williams

Robert · 10 July 2021

★★★★★ 5/5

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Judy from the Sales Progress team was…

Judy from the Sales Progress team was absolutely wonderful. Really helpful in my recent purchase.

Orgil · 18 September 2026