Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI'm not at all surprised that this will…
I'm not at all surprised that this will sound like a repeat.Wasim Amir (Barming manager working out of Maidstone office) was exceptional from start to finish. Charming, inspiring trust and confidence, fair, totally on top of his art, personally involved, outstanding communication, receptive, responsive. Relatively quick and very straightforward process, painless, in excess of asking price.What's not to like? I'd love to proof read and spell check the branch paperwork which doesn't fairly reflect the level of service it underpins. Yes, I did raise it at an early stage with the sales staff but didn't get the response I would have liked and let it rest.I'm confident that Wasim will now 'get it done' (over to you!).
Mr · 8 October 2021
Agent replied · 17 June 2024
Wasim and his team work hard as a collective to provide the best price and service for their clients. That said, there is always room for improvement!I have no doubt that Wasim will take on board your comments. Thank you .
★★★★★ 5/5
TrustpilotThank You Richard!
Richard Long was great at keeping us informed with our house move. He was prompt with replying to emails and he communicated between our buyer solicitors and us with great professionalism. Thank you very much!
Aimee · 15 February 2021
Agent replied · 17 June 2024
I'm pleased to hear Richard was able to offer you guidance throughout your sale. Richard is always professional and keeps our customers well informed. Thanks for leaving a 5 star review .
★★★★★ 5/5
TrustpilotSIMON MILLER WEST MALLING
SIMON MILLER WEST MALLINGAfter a sub-standard experience elsewhere for four months it was a pleasure to meet Kelly and receive a totally professional, efficient service, so much so that our vacant property was relet promptly to an ideal client without the need for any advertising! Tony and Hayley were also well informed and helpful whenever necessary. I have no hesitation in recommending the team at Simon Miller West Malling.Thank you. Peter Lewis-Jones
Peter · 20 June 2019
★★★★★ 5/5
GoogleHats off to Wasim and the whole team members at Maidstone branch from the start to completion dates regarding the sale of my property. Even though it has taken little longer than expected, but we were kept informed of the situations through out what was going on. Once again, we would like to thanks to everyone who played the vital roles to make it happened!!
Ganga · 15 June 2023
Agent replied · 14 June 2024
Your satisfaction is our top priority, and we're thrilled to hear that everyone played their role and kept you informed throughout the process. Thank you for taking the time to leave us a 5-star review and for choosing us as your Estate Agent.
★★★★★ 5/5
GoogleFantastic service from start to finish! From the marketing of the property, to being under offer after the first day of viewings, we were kept informed the whole way through. Both Wasim and Libby in the Maidstone branch were brilliant and always quick to respond to any queries. Thanks for all of your help with our sale and helping us find our dream home too!
Lisa · 15 June 2023
Agent replied · 14 June 2024
We take pride in providing excellent service and keeping our customers informed every step of the way. We're honoured that you found our services brilliant and helpful. Thank you for choosing our company and for your support.
★★★★★ 5/5
TrustpilotSimon Miller Paddock wood
Simon Miller Paddock wood, outstanding service from Patricia and the team.Gave 100% to make our purchase as smooth as possible, would recommend and I would go with them again for purchases and sales. Thanks all in the Paddock wood branch.
Sammy · 22 September 2018
Agent replied · 17 June 2024
On behalf of Patricia and her team, I would like to thank you for taking the time to leave such a positive review of the service provided by our company. I hope we get the opportunity to help you again in the future.
★★★★★ 5/5
TrustpilotSuperb customer service
Simon Miller in Maidstone were the agents who sold us our new house. From day one they were attentive and responsive. Nothing was too much trouble and we received first class service. I have no hesitation in recommending them, and wish to make special mention of Jeremy Bancroft and Wasim Amir, who went beyond the call of duty on several occasions dealing with our enquiries.
Peter · 22 March 2021
★★★★★ 5/5
TrustpilotI marketed our property with the local…
I marketed our property with the local Barming office of Simon Miller, very efficient and professional service throughout from initial marketing to the actual move date. I would highly recommend Wasim, Gemma and Elliott.
Mrs · 30 November 2020
Agent replied · 17 June 2024
Wasim and his team will be delighted to see you have taken the time to leave a 5 star review relating to the service received. We wish you all the best for the future. Kind regards
★★★★★ 5/5
GoogleAmazing support and professionalism. Wasim sold our home with such proactivity and found us our new home too. He followed our sale and purchase through to the end, using all his experience, empathy and considerable expertise to get us over the line. So so impressed!! Believe me when I say that it makes a massive difference who your estate agent is. Thank you.
Philip · 15 June 2023
Agent replied · 14 June 2024
We are grateful for your kind words and appreciate your recognition of our proactive and professional approach. Thank you for choosing our company and leaving us a 5-star review.
★★★★★ 5/5
TrustpilotTony Haskins and team recently dealt…
Tony Haskins and team recently dealt with the sale of out family home . We’d lived in the property for many years . Now my children are adults and steering their own paths I decided it was the right time to sell . The team were mindful that the house had been a family home and I was impressed with their professionalism and sensitivity.
Ruth · 10 April 2021
★★★★★ 5/5
TrustpilotFrom beginning to end the staff at…
From beginning to end the staff at Simon Miller Maidstone were very kind, professional & thoroughly on the ball. A special mention for Raegan, who went above & beyond for us. Cannot recommend Simon Miller & their staff enough.
Trisha · 10 August 2018
Agent replied · 17 June 2024
I am pleased you felt the service experienced from the Maidstone office warranted you taking the time to leave us a 5 Star review. I will be sure to pass on your special thanks to Raegan.
★★★★★ 5/5
TrustpilotRentals Team = 5*
Rentals TeamI’ve rented a property through these guys for 3years now and very recently they really provided great value to myself and the tenants when the hot water system failed. Although the fix was delayed because of other factors in these challenging times the team at Simon Miller Rentals were terrific. Thank you Lyndsey and team for all your efforts and prompt communication. Cheers, MT
MT · 30 November 2020
★★★★★ 5/5
TrustpilotExcellent service and support
We asked Simon Miller and company to sell our house - we bought it a few years ago via them and found their service to be excellent.We had a number of viewings as soon as the house was put on the market and the staff at Simon Miller carried out all of them. They were careful to check that all the viewings were convenient and made sure that they were carried out using COVID safe guidelines.The sale was not an easy one as our buyers had problems with their buyers but the Simon Miller team stayed focused and made sure that the issues that arose were overcome and that the sale took place. They kept us fully informed and reassured us when any problems came up.All the staff we dealt with were good but I would have to mention in particular the manager, Wasim and his colleague Jeremy for their expert and patient help and support. We would recommend Simon Miller to anyone in the area and would use them again without question.
Chris · 16 February 2021
Agent replied · 17 June 2024
Thank you for entrusting us with the sale of your property! The Maidstone team have varying levels of experience but each staff member is committed to offering great service. I'm delighted to hear this was your experience on this occasion. Please recommend our services to friends and family. Thanks
★★★★★ 5/5
TrustpilotExcellent
Excellent, professional, courteous and efficient service and a special thank you to Wasim and Shirley who went above and beyond on the sale on our property. We highly recommend Simon Miller estate agents
Dawn · 17 November 2020
Agent replied · 17 June 2024
Thank you for taking the time to leave such a positive review regarding the service received from both our Maidstone sales office and sales progression department . Furthermore, I'm delighted to hear you will be recommending our services in the future to others.
★★★★★ 5/5
TrustpilotSimon Miller has changed our lives.
After 6 months with purple bricks, we saw the light and gave Jeremy a call, having never sold a house before let alone my parents home of 42 years I was trying to climb a ridiculous mountain, I thought not possible. But with Jeremy's experience and guidance, and Shirley's never ending commitment in sales progression, we have moved to the house most suited to mum and dad, our lives are easy now because of you! Thank you is not enough
Caroline · 7 February 2021
Agent replied · 17 June 2024
Hopefully we have proved that Estate Agents aren't all the same. We pride ourselves on offering exceptional service and Jeremy does everything possible to keep his clients updated throughout the buying and selling process. We hope your mum and dad are very happy in their new home. Thank you.
★★★★★ 5/5
TrustpilotWasim and Paige
Arranging to sell a property can be stressful; arranging to sell a property of a deceased loved one is even worse. Wasim and Paige have made that task a whole lot easier. From the initial viewing to actually marketing the property, the experience has been great. They have relieved us of any worries and just get on and do their job, in a very professional manner. It is also encouraging that whoever you speak to in the office, the back-up team are all aware of the property and to whom they are speaking. Communication is second to none. Thank you.
Customer · 7 February 2021
Agent replied · 17 June 2024
The Maidstone team are all experienced individuals who understand the importance of strong communication. Every staff member makes it their business to know what is going on within the office. This gives assurance and confidence to our customers in what can be a stressful process. We're very grateful to you for giving us the chance to assist you on this occasion. Thank you.
★★★★★ 5/5
TrustpilotA first-class effort all-around...
We had a great experience purchasing our new home with the team at Simon Miller. Paige took the time to fully understanding our purchase criteria and she proactively contacted us as soon as they'd receive instruction on anything suitable. Wasim quickly resolved any points of possible contention and was helpful and contactable throughout the process. I was also impressed with Richard in their Sales Progression Team as in the days leading up to exchange, he was always the most informed of all the agents in the chain - much more so than those handling our sale - and was instrumental in concluding matters without delay. A first-class effort all-around and I expect we'll use Simon Miller if we decide to move in the future and in the meantime I've no hesitations in recommending them to friends and family.
Chris · 29 January 2021
Agent replied · 17 June 2024
What a fantastic endorsement of our company. A First Class effort all-round!Thank you so much for taking the time to write your review. We sincerely hope you will be happy in your new home and look for to working with you again in the future. Kind regards
★★★★★ 5/5
TrustpilotJust purchased a property through this…
Just purchased a property through this agent and I can confirm from the 1st telephone enquiry to the completion date they were professional and knowledgable. Special mention to Wasim who was always available whenever a question needed answering. I would certainly have no problem recommending this estate agent.
Charles · 5 April 2023
★★★★★ 5/5
TrustpilotHard work and good support.
Wasim and his team worked really hard to sell my house. It’s a nerve racking experience but the team were very reassuring and helped me keep my cool. I’m so glad I chose them.
Maggie · 9 June 2020
Agent replied · 17 June 2024
Thank for your kind words regarding Wasim and his team. They will be delighted to see that you took the time to leave them such a positive review.
★★★★★ 1/5
TrustpilotAvoid like the plague
Avoid like the plague. Unprofessional and amateur staff from bottom to top.Accepted my offer and should’ve been removed from the market. I received confirmation of acceptance from the seller but yet 3 days later they reversed the decision asking for more money beyond an already increased initial offer. This was after I had provided proof of deposit; in excess of what was required, and what a coincidence it was only after this, more money was requested! The staff lead you into a false sense of security, outlining their protocol as interested parties should submit first and final offers from the outset to avoid bidding wars yet almost immediately after I had my offer accepted, I had a barrage of calls and emails asking for more money due to a rival offer!Seriously think before engaging and I’d recommend to purchase with other agents.
Craig · 4 December 2020
Agent replied · 17 June 2024
I'm sorry to hear your experience was not a positive one. I understand we have attempted to discuss your concerns with you directly but you declined engage further with our company.We have systems and processes in place which ensure all offers are dealt with fairly and transparently. We have a formal grievance process which would allow us to fully investigate and hopefully resolve your concerns. I would have hoped that would have been the most appropriate course of action in the first instance.
★★★★★ 5/5
GoogleWasim and his team supported me throughout the process of selling my house.
TONY · 15 June 2023
Agent replied · 14 June 2024
Your support and positive feedback mean everything to us. Thank you for choosing our company and for leaving us a 5-star review.
★★★★★ 5/5
GoogleWasim has been a great help throughout our property purchase! Great service, thanks!!
Tim · 15 June 2023
Agent replied · 14 June 2024
We're thrilled to hear that Wasim provided great service and assistance throughout your property purchase - thanks for the 5 star review!
★★★★★ 5/5
GoogleSimon Miller provided an excellent service from start to finish of the sales process. Marketing documentation was of a very high standard and, even in a challenging market, we had a large number of viewings within the first two weeks of the property being advertised. We were kept fully informed of viewer opinions and our questions were answered promptly and clearly.
Richard · 15 June 2023
Agent replied · 14 June 2024
Your satisfaction is our top priority, and we're honoured to have provided you with excellent service despite the challenges of the market. Thank you for your positive feedback and for leaving us a 5-star review.
★★★★★ 5/5
TrustpilotHeadcorn branch have so far been excellent!
We are buying through Simon Miller Headcorn branch and so far they have been excellent. We are getting weekly phone calls to keep us update with both the property we are hoping to purchase and also the properties above us in the chain. I am sure that this will continue to be the case throughout the process and can only describe them as being very proactive and on the ball. Obviously a long way to go yet until we complete (fingers crossed) but so far, so good.
Customer · 9 November 2020
Agent replied · 17 June 2024
Every effort is made to keep customer informed throughout what can be a very stressful time. I appreciate it is early stages but sincerely hope your purchase goes through smoothly and swiftly. Thanks for leaving a 5 Star review!!
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