Trusted Agent profile · Maidstone
★★★★★
1,917 reviews across 2 platforms
30 King Street, Maidstone, ME14 1BS, ME14 1BS
Connells's office in Maidstone, at 30 King Street, is rated 2.3 out of 5 across 1,917 reviews on two platforms, including 280 Google reviews rated 4.5.
Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
1/5
Trustpilot****You have been warned**** please…
****You have been warned**** please don't trust them, we put in an offer for a property the offer was accepted only if we used their own solicitors, Samantha the agent told us that if we use our own solicitor then the price would go up by 2k. Have informed ombudsmen and they need to look in to this practice.
1/5
TrustpilotA complete lack of Communication
Do yourself a favour and avoid this agent at all costs!!! They appear to either be completely oblivious to their already abysmal reputation or simply care little to do anything to change it. This agent will do little or nothing to keep you informed throughout the sales process and employ dated and/or verging on unethical sales practices to achieve their desired outcome.
3/5
GoogleNot sure what happened, but booked a valuation and no-one turned up and on phoning there was no booking in their diary. Lack of communication somewhere but spoke to someone at their iffice a week before as their number stired in my ohone! Polite and apologetic on the phone though.
5/5
TrustpilotEverything was perfect
Everything was perfect. They explain me everything what i asked about x
1/5
TrustpilotWouldnt even give them 1 star
Wouldnt even give them 1 star. Absolutely appalling the way they spoke to myself on the phone. They spoke to me like I was a child. They wasn’t helpful over the matter that had risen. The sooner I can get out of this house and away from them the god damn better.
1/5
TrustpilotIMPOSSIBLE TO ARRANGE A VIEWING
I saw on Connells website a house I was very interested in buying. I kept calling them EVERY DAY to arrange a viewing. Spoke last on the phone with them today and being told they will call me back (same thing said few days ago) and no one did. Absolutely shocking. Worst estate agency.
1/5
TrustpilotViewing changed without letting us know
We were booked into viewing a 2 bedroom flat because we’re expecting our first child. Myself and my partner had to take unpaid time off work but the agent changed the appointment without letting us know
1/5
TrustpilotVery unprofessional both branch and customer service
Very unprofessional both branch and customer service. Viewed a property 2 days ago and said was interested in offering subject to answer of a few questions. Not heard from them sinceChased them and told person on holiday and nobody knows anythingSpoke on their chat and still nothingGlad they aren't selling my house
3/5
Trustpilot3* overall but 5* for Emily and Cameron
Conveyancing team messed up a bit which delayed the transaction and the team selling the mortgage services were pushy and annoying. BUT if I could give a separate review for Cameron and Emily they would get 5 stars, they were both delightful to deal with and went over and above to help us out!
1/5
GoogleOnly given one star because Zero wasn't an option.... Avoid like the plague, you will be ignored, lied to when they do bother to reply, mislead and then they will take your money and then lie about having ever received it. Customer Service and professionalism are non-existent - the worst company I have ever had the misfortune of dealing with.
1/5
TrustpilotCowboys taking kickbacks
Beware of any house sales involving Connells. They will appoint DC Law as solicitors (who are abysmal) because they take kickbacks from them. All deadlines missed. All emails ignored. No communication. Terrible company - avoid like the plague.
1/5
TrustpilotBad experience
I rented out two properties by Connells and they totally mixed up my account. They promised to refund my fee charge but I haven't received a refund in my account. After I called them multiple times, they said they would send a cheque for me but they didn't. It's been 4 months and I still haven't got my money back.
2/5
TrustpilotNo interest after sale has been made
Once the sale has been made all interest is lost in the property and service is non-existent. No sale progression or follow up. Very poor service.I was also recommended their in-house conveyancing team (conveyancing direct) who give a similarly poor service.I wouldn't consider using the Connells group again.
1/5
TrustpilotThe worst
Honestly the worst experience Ive ever had! From selling to letting they are absolutely useless! No one know what they are doing, no one cares, there unbelievably rude, there seriously unprofessional and terrible at there jobs! Do not use this company! They are a joke!!!
5/5
TrustpilotExcellent experience
Connells secured me 3 offers above expectation and were extremely helpful and accessibility throughout the sales process. Although one sale fell through (as a result of commercial restrictions on the property) Connells were very quick to drum up new interest and were on hand to deal with any concerns I had. I have no hesitation in recommending this company
2/5
TrustpilotIncompetent
The agent that was sent to do our viewings in Exeter didn’t know anything about the properties. Not the EPC, not if it was in a chain, not what the parking situation was. It’s already hard to accept agents’ dishonesty, when they’re also incompetent it really makes it an unbearable experience.
1/5
GoogleAn absolute joke, very unprofessional on all fronts. Don't recommend unfortunately you have to leave a star but they really don't deserve it.
We are concerned by the review posted above and would like to look into this further for you. Please contact us at maidstone@connells.co.uk
1/5
TrustpilotAbsolutely shocking
Absolutely furious with Connells under valuation on a btl property fully returned to a high standard costing 45k purchased for 220k so costs 265k yet Connells valued it at 265k...unreal when other property similar fetches 300 to 325k ....shocking company would never use them again and any lender associated with them.
2/5
TrustpilotThings dont appear right
Things just dont add upLots of mixed messages x emails that I could share. Everyone sounds great but its notOne year on they still have our door key
1/5
TrustpilotSale fell through and they won't give…
Sale fell through and they won't give me back the money that i paid to the solicitors! That money never even reached the solicitors so it should be refunded but they are refusing. NEVER use them or their conveyancing team! Scammers and Frauds! Plus the money they took is more than the cost of usual searches.
5/5
GoogleGreat support! Joe Chiverton, especially, has been very helpful and patient throughout the entire process required to rent the house
Thank you for taking the time to provide us with a review. We are glad Joe has provided you with a 5 star service.
5/5
GoogleNick Kadis has just let my house in less than 1 day ! Amazing service and professionalism, I just wish I had some more properties to let ! Joe Chiverton at Connells in Maidstone has just let my property quickly and I am very impressed with their work, a great team effort.PositiveProfessionalism
1/5
TrustpilotTHIS COMPANY IS DISGUSTING
THIS COMPANY IS DISGUSTING. THEY WILL ONLY SELL A HOUSE TO YOU IF YOU USE THEIR MORTGAGE SERVICES & SOLICITORS - THEY WILL CONTINUE ON WITH VIEWINGS BEYOND ACCEPTING AN OFFER FROM YOU LEAVING YOU WITHOUT A HOUSE TO BUY. PROPERTY OMBUDSMAN COMPLAINT RAISED. THEY ARE UNDERHAND - RUDE- COCKY - TARGET DRIVEN - UNCARING ROBOTS.
5/5
GoogleJoe did a viewing for us at the house on the same afternoon we phoned about it. All the paperwork was completed by email (quick and easy process) and we collected the keys a short time after. Great service, communication and liaison with the landlord. Recommended.PositiveResponsiveness, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
