Trusted Agent profile · Maidstone
★★★★★
1,917 reviews across 2 platforms
30 King Street, Maidstone, ME14 1BS, ME14 1BS
Connells's office in Maidstone, at 30 King Street, is rated 2.3 out of 5 across 1,917 reviews on two platforms, including 280 Google reviews rated 4.5.
Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
5/5
Trustpilotbasingstoke connells, what a great service and team!!
Hi Matthew,I would like to take this opportunity to thank you and the team at Connells for your help and support throughout the purchasing process of my buy to let apartment.You are professional in your approach and courteous in your communication, in addition to being very knowledgeable about the local housing market.I would certainly work with Connells again in the buying and selling of property.Kind regards,Roger Moore
1/5
TrustpilotConnells surveyors dont have a clue …
Connells surveyors dont have a clue about house prices, down valued our house by £200k, meaning we were 2.5% over the target LTV and cost us £200 per month? The local professional and knowledgeable agents all valued the house £200k higher, this valuation, is so low, it almost feels dishonest, just so the Building society can charge more interest. Avoid like the plague if you can.
1/5
TrustpilotThey Dont return your deposit
They Dont return your deposit Don't go with connells rotheram they are absolute trash I'll just magic another deposit from my a#÷% when I'm desperate to move due to needing to get away from domestic violence.
1/5
TrustpilotThese guys are horrific
These guys are horrific. Messed us about moving in, messed us about while we lived here and now messing us about to make us leave, only 12 months in. Replied to a repairs request with an eviction notice, lie through their teeth about everything. Absolutely shocked at the level of quality here, expected more from connells.
1/5
TrustpilotPut forward a cash offer (£5,000 over…
Put forward a cash offer (£5,000 over the asking price) on a property with Connells, they told me the vendor rejected it. I’ve now discovered the property was sold just 3 months later for £3,000 less than I put forward). Avoid this estate agency they are not trustworthy
5/5
TrustpilotBest company
Best company! Chloe explained everything clearly and keep us up to date throughout ! Very friendly with customer !
5/5
GoogleI have recently let my property out with Maidstone Connells and have found the whole team very helpful, Martin, Emily and Mark. They have made each step of the journey to becoming a landlord straightforward.
1/5
TrustpilotPart of House had to be demolished
Part of our house had to be demolished. The full building survey from Connells was full of significant errors. They do not follow their complaint procedure- our complaint was passed straight to their legal team- who refuse to answer calls or emails.
5/5
GoogleHave recently moved into my new home in August 2021, the service from connells was amazing and the one to one help I received for Joe chiverton was superb,, he made moving into my new home stress free and easy and was always available to talk to if needed,, excellent service,,PositiveQuality, Professionalism, Value
5/5
GoogleI cannot express enough my gratitude to Debbie Smith and Jo Walker, Lettings Coordinators at Connells in Maidstone. They work tirelessly to ensure my property is managed to the very highest standards, ensuring that I, as well as my tenants maintain my property to the best of our abilities. They really do deserve special recognition and really set the gold standard for lettings management!
4/5
GoogleSo far I had a great experience with Connells! I've been dealing with Cameron and he showed us trust, knowledge and professionalism. We decided to go further with Connells to sell our house, as he was the right representative we wanted to deal with. I can give yet the maximum review, as the house just went on the market.PositiveProfessionalism
4/5
GoogleJo Walker has changed my outlook on Connells, she has been able to move some of the much needed work on our rental property forward after a year or so of trying under the previous person in charge of property management at Connells. She is definitely a merit to the company and has shown perseverance and care in dealing with our issues.
1/5
TrustpilotConnells survey - do not use
Connells surveyor conducted a home purchase survey, supposedly.Failed to notice basic structural issues such as the roof being wonky! Main roof timbers clearly deformed by simply looking quickly through the loft hatch.Survey findings comprised of just a few lines basically confirming there was a house, made of brick, at the address.Doubtful that a surveyor actually attended the property - likely used Google Maps.Horrendous quality service.
2/5
TrustpilotOverall disappointment
Although this company provided what was contractually required, I was disappointed with the overall level of service.Following a complaint about an element of the service provided, our contractual relationship hit such a low point that the only remit left was arbitration via Ombudsman Services, via the published ADR scheme.Had I know what would have occurred, I would not have used this company in the first place.
1/5
TrustpilotAwful Customer Service
Rubbish customer service. Maintenance department awfulTook weeks to get anything sorted. Offered no forms of compensation for being without basic things like hot water for over a month. Made life extremely difficult for well over 8 months. was not even informed I had a new landlord until I rang them up and was told as an afterthought. DO NOT RECOMMEND THIS COMPANY GO ELSWHERE
1/5
TrustpilotAwful
This company is just an embarrassment!!!!Absolutely ridiculous and pathetic how they treat people. Just ignoring every single company value. Even the complaint office has no idea how to sort out things and is just pointless. Constantly keep telling an untruth, making errors, breaching the contract and unlawfully holding your money.
1/5
TrustpilotPushy salespeople not interested in selling houses
Trying to book a house viewing should be straightforward. They are more interested in selling mortgages and other products. My son has been looking to buy a house and while other agents are easy to deal with, Connell's have added friction and are very pushy. So much so that they are off the list for potential viewings.
1/5
TrustpilotIf I could give minus stars I would
If I could give minus stars I would. When you really need something, you might as well talk to the wall, they never call you back, they give bad advice then hide like the cowards they are. Worst company, DONT DO BUSINESS WITH THEM, UNLESS YOU CAN AFFORD TO LOSE TIME AND MONEY. they need to shut down to be honest.
5/5
GoogleJoe was very professional and helpful, great service.PositiveQuality, Professionalism, Value
1/5
TrustpilotRude rude rude
The ‘gentlemen’ who came round to do a survey was one of the rudest and arrogant individuals I’ve ever met. My partner and I were astonished. Luckily they were doing it on behalf of my lender so I’m not paying them a penny. If it wasn’t for that his attitude wouldn’t have even got him through the threshold.
1/5
TrustpilotDon't use Connells
After several years of one mistake after another, we have finally changed from Connells to another letting agent to rent out and manage our property. I don't know how that is going to work out yet, but honestly no- one could possibly be less efficient or less interested than Connells. The front office staff are great, but the back office doesn't appear to exist...
1/5
Trustpilotconnells oldbury
connells oldbury mortgage service paid £600 for a lifetime membership and then they want another £90 to find a mortgage anthony from the oldbury branch absolutely useless dont waste your money should not be allowed to rip first time buyers off
1/5
TrustpilotDidn’t turn up and denied any contact was made
Phoned me up and booked a survey. Told me they would contact me the day before with a 90 minute time slot. Booked the day off work. No contact no one turned up. When they were contacted they denied all knowledge of contact. Even though I’ve got the original call in my phone log. Very unprofessional.
1/5
TrustpilotVery bad experience
We dealt with the Exeter office in particular and it was shockingly bad service, no customer service, no communication, wouldn't take any responsible for their actions even when they were in the wrong which they were on numerous occasions. It was a really stressful and upsetting experience and one which I will never repeat, you have been warned!
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