Trusted Agent profile · Maidstone, Kent
Verified
★★★★★
71 reviews across 1 platform
36 Earl Street, Maidstone, Kent, ME14 1PS
Part of Bairstow Eves, see every office.
Bairstow Eves's office in Maidstone, Kent, at 36 Earl Street, is rated 4.5 out of 5 across 71 reviews on 1 platform, including 71 Google reviews rated 4.5.
Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
5/5
GoogleSold my house through the Maidstone branch, Tom and the team did a fantastic job and were brilliant throughout the process. I wouldn’t hesitate in recommending them
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
1/5
GoogleOver promised dedicated estate agent, promised sales progressor to have weekly updates, however had to chase every week for an update, only to be met with an out of office or a response of 'they are awaiting queries'. On multiple ocassions I stated the price was too high hence no buyer. Within one week of reducing... sold. Never worked to my timeline despite bringing the business to them. Regional manager is also the branch manager, who talks to you in a way that feels so un-genuine you'd think he was a cast member in TOWIE and I were his frenemy. Complained to the store manager but didnt even try and resolve, head office say that they did what was contractually obliged... almost like going to nandos and being told no chicken or peri peri sauce, but we do have a nandos salad. Because I thanked them for answering my questions they regard my service as satisfactory. One of the most stressful situations I've ever been in and I'd dread other people's experiences being similar. Also to note they try and sell you sky tv on multiple ocassions despite having 'no incentive'... maybe use that time to sell my house!
Hi Mum in Kent, I am sorry that you have felt the need to leave such feedback, especially as you state that you have already raised a formal complaint to our Customer Relations Team, who have in-turn responded to you after completing an impartial investigation. As you will have been advised within your response, you would have the right to appeal the initial outcome or should you have explored this avenue, the option to raise your concerns constructively to the Property Ombudsman. If you have any further comments or questions regarding this process that you would like addressing, please contact us via review@countrywide.co.uk with your full name and reference number. Kind regards, Scott
5/5
GoogleSpot on service from Tom and the team. Nothing too much trouble excellent advice, communication and service. Very happy we chose Bairstow Eves, Maidstone. No regrets at all and would highly recommend.
Thank you Richard for your and glowing 5* review of our local Bairstow Eves team. I will, of course, make sure your kind words are made known to the team and also their Regional Director. Kind regards, Scott
5/5
GoogleI've recently sold my house through Bairstow Eves. The original sale experience was brilliant... the house was under offer within 3 days of the house being listed online which was far sooner than we thought it would be. Andrea, the move co-ordinator is brilliant and kept driving the process forward throughout the transaction. The only negative I experienced was with the Conveyancing Team that was recommended by Bairstow Eves. We experienced a few issues with them during the process.
Hi Richard, Thank you for sharing your brilliant experience of our Bairstow Eves Maidstone branch. I am sorry you had difficulties with the conveyancing side of things, thank you for sharing with me further information in that regard. I have sent this onto their Customer Experience team who will be in touch shortly Kind Regards Renee
5/5
GoogleFantastic, efficient & professional service from the team at Bairstow Eves. Tom and his team handled the sale of my property superbly from start to finish. Thank you!
Thank you James for your 5* review and kind comments. All the best, Mike.
5/5
GoogleExcellent Estate Agents, very helpful and professional from start to finish. Thank you Tom and your lovely Team - Haven, Lewis and Stephen for great service xx
Hi Anna, Thank you for taking the time to leave us this excellent review, it is great to see that the team at Bairstow Eves were once again able to provide their proven 5* service. Many thanksd again. Kind regards, Regan.
5/5
GoogleExcellent Estate Agents, very helpful and professional from start to finish. Thank you Tom and your lovely Team - Haven, Lewis and Stephen for great service xx
Hi Anna, Thank you for taking the time to leave us this excellent review, it is great to see that the team at Bairstow Eves were once again able to provide their proven 5* service. Many thanksd again. Kind regards, Regan.
5/5
GoogleHaven and her team have been excellent from start to finish. I cannot recommend this Estate Agents enough. Thank you for making it a pleasant experience.
Hi Elena, Thank you for the lovely, 5 star review! I'm pleased to hear that you were able to benefit from the straightforward and personal service offered by the Bairstow Eves team in Maidstone. I will pass on your wonderful comments on to the entire team at the branch. Many thanks.
5/5
GoogleThank you to Stephen and the team for the fantastic customer service on my purchase. I would highly recommend the team at Maidstone.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy.
5/5
GoogleI finally sold my flat with Bairstow Eves after a long and laborious journey. I cannot fault Laura for her exemplary communication and management of my case. I feel that she went above and beyond what was required of her to get the job done. She has an extremely friendly, honest and caring approach to her clients and I feel this is very rare in her industry. I was very thankful for both Laura and Steven's dedication to my case, their support ensured that regardless of any other obstacles that might arise during a sale they would get involved to help solve and rectify these things. Eternally grateful and very satisfied!
5/5
GoogleI'd like to say a huge thank you to the team at Bairstow Eves Maidstone. Though we did not proceed with our sale in the end, the team were incredible in ensuring we had all of the information we needed and went above and beyond to make the process as smooth as possible. I'd highly recommend them and we'll be back in the future to go through the process again.
Thank you Laura for your kind words and fantastic 5* review of our dedicated team. It is great to see that they went above and beyond to ensure the process was as smooth as possible. Kind regards Emma
5/5
GoogleStephen delivered on what he promised, which was finding a reliable buyer for my property after just 1 week on the market! They communicated well throughout the whole sale process and provided regular updates. Recommend Bairstow Eves Maidstone to anyone looking to sell-there won’t be false promises (like you may find with other well-known competitors)
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
1/5
GoogleThey won’t like you if you use different mortgage advisors they wouldn’t care about your offer even higher than other offers. Not recommended!
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleTom and Haven were superb, cant rate highly enough!
Thank you Gillian for your kind 5* review.
5/5
GoogleGreat team at Maidstone Branch. Special shout out to Laura so helpful, friendly and knowledgeable. Many thanks
5/5
GoogleIf I could, I would go beyond the five star limit. Andrea (Progression Co-Ordinator) is an outstanding member of staff that not only helps the seller, but also the buyer. I strongly believe that my chain would have fallen apart had it not solely been for her. I would recommend 100%.
Thank you very much Terry, it is great to see that the team at the branch were able to deliver a 5 star service to you. Regards, Sarah
5/5
GoogleI sold my house with Bairstow this year. I really appreciate how committed Steve and he’s hole team where in not just securing a great price for my house but really going the extra mile every step of …
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
Googlethank you to the team for helping us with sale of our property and also the purchase of my new one, the team are great and we got a lot of tips on how to aid the sell of our property from Stephen, all round great service. highly recommend.
Thank you Mitchell for your wonderful 5* review of Bairstow Eves. I will of course make sure your kind words are passed onward to our local team. It is great to read that you would highly recommend our team to others. Best wishes, Scott
5/5
GoogleI was very impressed by this agency, both in terms of their organisation, efficiency with paperwork, and the promptness with which they responded to my emails or calls. 8 weeks from listing to exchange. I would happily recommend them to others looking to move house in Maidstone.
Thank you Michael for your brilliant 5* review and recommendation! Bairstow Eves in Maidstone always aim to be as productive and as helpful throughout the marketing and sales progression of a property and i am glad that you have been able to recognise this. Kind regards, Scott.
5/5
GoogleLaura the mortgage advisor is absolutely fabulous! I have never met a more professional amazing individual. I have only met with Laura once and what she taught me was outstanding. Can't wait for my second appointment!!
5/5
GoogleGreat agents, I've used them a few times for sales now and they've been very, very proactive. Great quality of advice, great local knowledge, very slick and professional service, exceptional marketing methods, with really good feedback all along the way. I have no hesitation in recommending them.
Thank you for taking the time to write such a positive review regarding your service at Bairstow Eves in Maidstone. It is wonderful to read how fantastic you have found their service throughout your sale, and i am very happy to hear you would recommend them. I will pass your kind comments along to the team in Maidstone, Many Thanks.
5/5
GoogleWhat a great job Steven, Tom and their awesome team done. They sold our house for a great price and also found us our new dream home. Superb stuff excellent service thank you so much 👍😁😁😁 …
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
5/5
GoogleMy partner and I completed on our very first home in August and thanks to the team at Maidstone Bairstow Eves, the process went smoothly and took the stress away from us. Having offered on previous properties through different agents, I …
It is marvelous to read your kind and meaningful review regarding your experience with Bairstow Eves in Maidstone. I am so glad to hear the team delivered such remarkable service, and helped guide you through each step of your purchase. I will pass on your positive review to Tom, Stephen, Lewis, Haven and the entire team at the branch. Many Thanks.
5/5
GoogleHelped me move from maidstone recently, were very friendly and helped me with lots of different questions and all while doing this during a pandemic! excellent team
Many thanks for taking the time to leave us your outstanding 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bairstow Eves's Maidstone office has 71 reviews across 1 platform: 71 on Google.
Bairstow Eves Maidstone is rated 4.5 out of 5 across all 71 reviews, and 4.5 out of 5 on Google from 71 reviews.
Bairstow Eves Maidstone, 36 Earl Street, Maidstone, Kent, ME14 1PS.
