Bairstow Eves reviews

★★★★★ 1/5

Google

Very irritating experience. As shown in my screenshot, I have received several calls from you, and every single time I have clearly told you YOU HAVE THE WRONG NUMBER. I am not selling a property, I was only a tenant. Each time, you apologise, promise my number will be removed, and then claim “the system takes time to update.” Really? 3 -8 months? That excuse is wearing thin. Your last call was on Monday, where I was again reassured that my number would finally be taken off your system. To stop the disturbance during my workday, I even blocked your number, yet unbelievably, you still managed to leave me a voicemail today - your contact even seems to be increasing! At this point, your persistence feels relentless, intrusive, and completely unacceptable. For the sake of my sanity: Remove, delete, and block my number from your system immediately. This whole situation could have been avoided if you had simply done what you said you would do the first time. Instead, I’m left dealing with behaviour that comes across as either spiteful or incompetent. P.S I am for some reason unable to attach the screenshot of the call log of harassment!

Bev · 13 February 2026

★★★★★ 5/5

Google

I cannot rave about Laura enough! She was absolutely amazing from the initial conversation we had on the phone, to our lengthy appointments where she took the time to explain everything, all the way down the line to today, finally our completion day! She is so knowledgeable and she takes the time to do her research and find the best product for you, she takes no shortcuts! Such an amazing mortgage advisor with a radiant personality. Thank you Laura!

Eva · 2 August 2024

★★★★★ 1/5

Google

Laura reached out to me to help me with mortgage advice. I made it clear that I am trying to get the whole AIP process complete as soon as possible as there is already a property I would like to purchase from Bairstow Eves. Laura was great with communication initially but was extremely slow with the research process as she would say she’s too busy or would be away on holiday. She didn’t attend our last meeting with no prior notice or apology after. She asked to set up a meeting a week later and when I asked what the timeline will be, she didn’t reply to the email and has been no contact since. Incredibly unprofessional and simply wasted my time.

Nami · 3 July 2024

★★★★★ 5/5

Google

Laura from Bairstow Eves was a god send for myself and my partner in getting us on the property ladder and supported us securing our dream home. We could not have asked for a more professional, dedicated and knowledgeable mortgage advisor! She was attentive and thorough also with a kind and friendly manner that helped us feel comfortable in what we expected to be a very daunting experience. Thank you so much Bairstow Eves but especially Laura for getting us over the line quickly and with great deal as well in such uncertain times.

Ella · 3 July 2024

★★★★★ 5/5

Google

We are beyond grateful to Laura for securing our mortgage offer in just 3 days, despite the added complexity of being on a visa. We did face issues with the solicitors, which caused unnecessary delays, so we strongly recommend avoiding them. However, Laura’s outstanding support helped us navigate through those challenges smoothly. We highly recommend Laura to anyone in need of a knowledgeable and reliable mortgage advisor.

Alexandra · 1 October 2024

★★★★★ 5/5

Google

We were lucky enough to have Sean as our agent. He seemed to genuinely care about our position and seemed to have an actual interest in property. He came across as honest and it was so helpful to have transparency where most other estate agents seem to be playing a poker game! I highly recommend working with Sean. Billie (branch manager) also went above and beyond when our situation changed. She surprised us with her response. All in all, a very positive experience!

Laura · 13 October 2025

★★★★★ 5/5

Google

Thank you Billie and the team, great service and got the right price for our parents property through the Auction team. Highly recommended

A · 24 July 2025

★★★★★ 5/5

Google

Amazing service from begining to end. Very professional and kept me updated almost on a daily basis. Despite having 2 buyers pull out on me at the last minute, Amanda worked tirelessly to get other viewings, which resulted in my leasehold property being sold at an amazing price and all in the record time of 6 weeks begining to completion. I could not recommend these guys highly enough and especially Amanda, who was a pleasure to talk to and helped me through,step by step.

Hugh · 13 April 2022

★★★★★ 1/5

Google

Promised dedicated member of staff, didn't happen! Complained to Tom Botting, he just passed it onto Head Office, despite being a regional manager and the corporate website informing the branch should attempt a resolution. I paid 1.75% because my property was 'cheap'. Told them to reduce price as too high and no interest, they didn't believe so. Eventually taken down by 5 thousand, sold in a week. Sales progressor only works Monday-Thursday, promises to update you every week, but if not, the next week... I had to chase. She was then removed from my case to be handled by Hannah, who then went on holiday the next day. Couldn't update me on the latest despite me knowing the buyer was using their in-house conveyancing team. I've read a previous response from Scott saying to a reviewer 'sorry you felt the need to post this' sorry, do you only want glowing reviews, Scott? Do you not like when people say a bad word! Or, do people deserve honest reviews from people that paid you a higher % than others? No communication in branch, had to inform 3 different people of the same information on various occasions multiple times. Every form or request was full-filled by me within 2 hours. Took them 28 hours to respond to 3 emails in regards to solicitor chasing for them to pass on information regarding completion. Never took on board my wish for completion date despite bringing them the property! Uploaded pictures without my approval... only Hannah was helpful throughout, however as clearly documented all staff emails became rather blunt after complaint was raised. Complained and got the generic response, they must assume most people just give up on, however raised my complaint with TPO, they've reviewed my application and are now doing a full investigation... which they wouldn't just do for a laugh would they! I'm not hiding behind some obscure name or wishy washy review, terrible service given by people that seem to think they are better than you! Estate Agents have always had a reputation of being... well... not bothered about you. They only care if your house costs over £350,000 because then it makes the commission that little more worthwhile. Oh, and if you get we're a proud member of TPO don't see that as anything, only about 30 estate agents in the whole country aren't... and that's because they are super dodgy! It's a shame the by laws exist on Earl Street otherwise we may have had a better establishment take over, maybe a Krispy Kreme would do well!

Nathan · 30 July 2020

★★★★★ 5/5

Google

I unfortunately did not buy my house from Bairstow Eves (I wish it was up for sale with them!) however I did use Tommy Jackson for my mortgage. Tommy was absolutely incredible from the moment I enquired through to completion. He was always on hand to answer my emails and even took the time to reply to me on Christmas Eve! I was really nervous about the mortgage application as I am a first time buyer and we had some issues with the property, but Tommy reassured me the whole way through and made sure that I understood everything properly. I am so glad that I used their services and I wish that the agents my property was advertised with would have given me the same level of service that Bairstow Eves did! Thank you so much to everyone in the team for your help! x

Katie · 24 February 2020

★★★★★ 5/5

Google

We used Bairstow Eves to sell our home and purchased our new home also with. From day one the service provided by the Manager and team was great. We also used the in-house conveyance team which made everything easy and as smooth as possible. I would like to thank Hannah for helping us through the process as she assisted us every time we requested to view our new home, took over the role of providing us with regular updates and arranged for external services to carry out some work before we moved in. We would recommend using this team for buying and selling homes.

Tom · 12 August 2019

★★★★★ 5/5

Google

Very positive experience, bought a house through them which completed in September. Was a more complex purchase than average and took a long time for various reasons throughout a long chain. The team at Bairstow Eves kept on the case for us and went, in our opinion above the call of duty at times and kept us well informed. Lewis in particular (as he was our point of contact) was always very helpful and always got back to us even when there was nothing to tell, but I would rate the team in general as when Lewis was unavailable someone would always help - including the branch manager.

Matt · 10 December 2016

★★★★★ 5/5

Google

Recently sold my property through Maidstone branch of Bairstow Eves and I couldn’t of been happier with the service I received. Property was sold very quickly (under a week of going on the market as they had already lined up potential buyers they thought would be instrested in the property) and they were there to guide me and reasure every step of the way. A friendly and professional team. A pleasure from start to finish.

Jo · 10 December 2018

★★★★★ 5/5

Google

Absolutely brilliant service from Stephen and the team at bairstow eves in maidstone. Our buying process was long and stressful but Stephen was incredibly helpful and reassuring. They did everything they could to help get the deal done and we are incredibly happy in our new home. They all went above and beyond to help get it to the finish line.

Joshua · 13 April 2022

★★★★★ 5/5

Google

Brilliant, professional and reliable all the way through our leasehold property sale. Kept informed of every little update and nothing was ever too much! Thank you so very much, Tilly, Stephen and the team!

Georgina · 29 March 2024

★★★★★ 5/5

Google

Rupert was excellent, great communication throughout”

Zaniar · 16 May 2025

★★★★★ 5/5

Google

I would like to thank Steven for his professional manner on selling our property. A professional gentleman with a professional outcome . Made selling our property a breeze. Would recommend to future customers as you will not be disappointed on the outcome of your property buying or selling . Keep up the good work . Well done !! Kind regards Y Sweeney

Evonne · 30 July 2020

★★★★★ 5/5

Google

Being in the property trade, means I have worked with many estate agents in the last few years, but Billie and the rest of the team from bairstow eves stands out in being able to guide and help you from exchange through to completion in a professional and easy manner even when things seem difficult. I look forward doing more business with them in the future.

Solomon · 3 July 2024

★★★★★ 5/5

Google

We had an amazing experience with Stephen Cunningham -Sales Manager on Sat the 23th of June. Stephen was amazingly helpful showing us properties in Maidstone. He was very clear on details,area and property description. The viewing was well organised and timely completed. Thank you so much! Highly recommended experience.

Aneta · 10 December 2018

★★★★★ 4/5

Google

I was house hunting over a six month period and Bairstow have been exceptionally helpful over the entire time. Tom was welcoming and professional and the other members of the team; Hannah, Haven & Stephen never failed to return calls or …

ArithonUK · 13 April 2020

★★★★★ 5/5

Google

Highly recommended. Extremely professional. Tom and his team handled our sale very well. Constant weekly updates. All the staff where a pleasure to meet and work with but Haven was was a credit to the company. Very warm, friendly and knowledgeable.

Jamie · 14 April 2019

★★★★★ 1/5

Google

Very poor customer experience. Booked a number of viewings within the town with the company and was very excited to get in and view. 1 day before the viewings one gets cancelled and i am asked to move another. I said no as i have booked my time in all day. This was accepted at this point. Please note the viewings for the properties with Bairstow was the first to go into my diary (I planned my day around their availability) Expecting a finical services call - this never went ahead as i was never called. On the day of the viewings I was called by another representative demanding I move my viewings seemingly to make her day easier. If I am looking at house through your company I would expect them to 1 be able to coordinate their diary and 2 have respect for a potential customers time. I am extremely frustrated about this and think the is a very poor reflection on how they conduct themselves.

James · 8 May 2021

★★★★★ 5/5

Google

Really great service from start to finish, sold our property within a day and completed within 6 weeks. Knowledgable, professional and nothing was too much trouble for Tom and the team. Would highly recommend to anyone looking to sell.

Charlie · 10 December 2018

★★★★★ 5/5

Google

We bought through BE they provided an excellent service, as we sold privately they still got involved checking things out to speed up the whole process. When buying or selling would definitely recommend Tom and his team.

Pat · 10 December 2018