Every review we hold for the Maidenhead office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDespite the current situation, I feel as though everyone has done their best to make the move go as smoothly as possible.
There were complications at the start of the process, which were frustrating, but out of the control of Gabrielle.
Gabrielle was and continues to be professional and attentive with no issues being any trouble for her to action- Having had quite a few questions thrown at her so far!
We had a fairly quick turnaround with all things considering and are delighted to be in the property.
We genuinely appreciate the work of Gabrielle, getting us into the property at such short notice.
Thanks Gabrielle
Aaron · 16 April 2021
★★★★★ 5/5
GoogleI have been very impressed with the service and support from Hamptons and Judy Palethorpe, who is managing the leasing of my property in Maidenhead. Judy is very responsive and customer service focused - quick to respond to my questions and guides me on appropriate action. Many thanks Judy !
Richard · 16 April 2020
Agent replied · 24 August 2024
Thank you for leaving us a review. Customer service is very important to us and as a result it is wonderful to hear that the team had such a positive impact on your experience with us, especially Judy. It is particularly wonderful to hear that communication has been of a high standard and queries has been dealt with efficiently. We take great pride in our people and look forward to sharing your review with Judy and the team. Thank you again.
★★★★★ 1/5
GoogleDon't bother renting out your property with Hamptons. I've been trying to get hold of the letting department for days, trying to inquire about potential places to rent. Not only do they not answer the phone, they ignore you and don't get back to your messages either. Please pick any other estate agency if you're really serious about letting out your property.
Christina · 16 April 2024
Agent replied · 24 August 2024
Hi Christina, We appreciate you taking the time to leave a review. We sincerely apologise for the experience you have had with us. Please send your contact details to Customercare@hamptons.co.uk and we will happily help rectify this matter.
★★★★★ 5/5
Google5 star service from Hamptons and Senior Lettings Negotiator James Harrison. We had been messed about by so many agents that we were becoming increasingly frustrated with the industry who only appeared to be concerned about their own gain. We met James at a property in Maidenhead which we fell in love with immediately. We put our offer in and this was accepted, we had some referencing issues that were really ridiculous but all said and done were scuppering the tenancy, James, instead used common sense and professionalism and liaised with the landlord and everything went through fine. We are moving in next week. Can't recommend James and Hamptons enough, they have taken the tackiness out of the industry as far as I'm concerned.
LWE · 16 April 2020
★★★★★ 4/5
GoogleHad a wonderful experience with Samantha. Having met with a few different agents, I must say that she was the most proactive and helpful agent by far. Samantha didn’t just focus on the properties I was interested in, she also suggested others which may have been suitable and of interest. Her responses were prompt and she had a good knowledge of them with no hesitation. Would recommend again
Donna · 16 April 2025
★★★★★ 5/5
GoogleVery professional, prompt service. Harjeet is always very friendly & super efficient. Would highly recommend Hamptons Estate & Letting Agents.
Debbie · 16 April 2025
★★★★★ 5/5
GoogleSamantha, gave me a thorough tour and was truly outstanding. She demonstrated excellent knowledge and professionalism throughout. I will certainly do business again. Thank you.
Mf · 10 August 2025
Agent replied · 9 September 2025
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GooglePretty poor experience all round. Was asked to pay for photos of the home as they had to do it a second time and was told it’s “only £150”. I’ve been trying to take it off the market for past 10 days and contacted Laura a number of times and have just been ignored. Far better agents out there!
Dee · 16 April 2024
Agent replied · 24 August 2024
Hi Dee, We appreciate you taking the time to leave a review. We sincerely apologise for the experience you have had with us. Please send your contact details to Customercare@hamptons.co.uk and we will happily help rectify this matter.
★★★★★ 5/5
GoogleHamptons Maidenhead have managed my properties for the past ten years plus. World class service from all the team and in particular Judy! Absolutely the best!
Chris · 16 April 2023
Agent replied · 24 August 2024
Hi Chris! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
★★★★★ 5/5
GoogleHamptons have managed my rental property efficiently, and the service has been excellent. Special thanks to my property manager, Harjeet Kaur for her outstanding support, always responsive, professional, and proactive. Highly recommend!
Amit · 5 May 2025
Agent replied · 16 April 2026
Thank you so much for your kind words! We are thrilled to hear that you have had a positive experience with our property management services. We take pride in providing excellent service, and Harjeet Kaur is a valuable asset to our team. We truly appreciate your recommendation and look forward to continuing to support you and your rental property. Best wishes, Lucy, Hamptons Customer Care.
★★★★★ 5/5
GoogleIt has been a delight to work with Judy Palethorpe, our Property Manager. Judy is professional, responsive and genuinely cares about the issues you have to work through when living in a rental property. We have appreciated Judy's ability to help us fix any issues with limited inconvenience. Thank you for all of your hard work and commitment Judy, it is appreciated. I would happily recommend Judy and Hamptons (Maidenhead).
Angela · 16 April 2020
★★★★★ 5/5
GoogleLaura & her team have been a pleasure to deal with from start to finish in the sale of our house. Oliver led the sale for us, and made a huge impact, we can't thank you enough. The Hamptons team gave us great guidance & advice and we would highly recommend.
R · 16 April 2024
Agent replied · 24 August 2024
Thank you for your wonderful review. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
★★★★★ 5/5
GoogleAfter over 10 years in our old property we recently moved to an amazing new place in Maidenhead which we have let through Hamptons. They have really helped to ensure this process was easy and have dealt with all aspects of organising the tenancy promptly, courteously and with professionalism. Having dealt with James, Robin and Rebecca through the various stages of the process has been a pleasure and they come highly recommended. Thank you all.
Simon · 16 April 2015
★★★★★ 5/5
GoogleI chose Hamptons as I consider them to be the leading agency in the Maidenhead area and I was not disappointed. Even during the difficult viewing period they were always professional and responsive to all my needs and it resulted in a successful and timely completion just before the Xmas holidays. Thanks to Laura, Alex and the team for a great effort!
Neil · 16 April 2021
★★★★★ 5/5
GoogleHamptons managed the property for 3 years, 2 tenants, one short and 1 long term let, during an ex-pat assignment. Excellent advice on the way in (kudos - Jessica Liptrot), quick tenant acquisition and ongoing management with scheduled visits/great back office information. The property management (observation, ongoing and end-of-tenancy repairs and maintenance) were diligently and exceptionally managed (kudos Rebecca Sumner), which included significant activity supporting a demanding tenant in an old property. The team made this trouble-free and gave me peace of mind to automatically use Hamptons again.
Nic · 16 April 2019
Agent replied · 24 August 2024
Thank you for taking the time to leave us a review. We take customer service very seriously and are delighted to receive such positive feedback about the service of our Maidenhead office. It is great to hear the team were able to help you efficently whilst being away! We take great pride in both our branch and property management services and are always thrilled to receive such lovely feedback about individuals, we have no doubt both Jessica and Rebecca will be thrilled to read your review. Thank you again!
★★★★★ 5/5
GoogleI bought my apartment through Hamptons and I received excellent service. I then decided to use them to rent it out. This was an easy process and I have had excellent service and support from my property manager at all times. It’s a seamless service, I would highly recommend them.
Sandra · 16 April 2025
★★★★★ 5/5
GoogleI bought a house this month through Lauren Scott at Hamptons. She was excellent throughout. She didn't hassle me unnecessarily and was very responsive throughout. I would have no hesitation in recommending her. She went out of her way to reply to my questions even on her day off.
Penny · 16 April 2025
★★★★★ 5/5
GoogleJames thank you very much for all your professional and efficient service over the past few years. I can highly recommend using Hamptons Lettings especially James Harrison.
Stuart · 16 April 2020
Agent replied · 24 August 2024
Stuart, thank you for taking the time to leave us a review. We are delighted to receive your feedback about James and especially that you would recommend our services further. Feedback of this nature is greatly appreciated and we will ensure James is made aware of your review. Thank you again.
★★★★★ 5/5
GoogleJudy Palethorpe has been very efficient, professional and approachable. She always gives a prompt and helpful reply to any queries. Thank you for all your help!
Hampton · 16 April 2020
Agent replied · 24 August 2024
Thank you for leaving us a review. We are delighted to receive your feedback about Judy and are extremely pleased to hear she provides prompt responses to your queries. We take customer service very seriously and look forward to sharing your review with Judy and the team, thank you again.
★★★★★ 5/5
GoogleJudy Palethorpe (Property Manager) is really professional, customer focused & always provides prompt responses to all queries. I would happily recommend Judy and Hamptons (Maidenhead).
Shaf · 16 April 2020
Agent replied · 24 August 2024
Thank you for leaving us a review Shaf, it is fantastic to hear Judy has provided you with such a high level of service and in particular, that her communication has to been to a high standard. We take great pride in our people and look forward to sharing your review with her, thank you again.
★★★★★ 5/5
GoogleSarah has been a great help, always a pleasure to deal with. Most professional with a friendly, efficient attitude. Always happy to help and provide good advice.
Z · 16 April 2019
Agent replied · 24 August 2024
Thank you for taking the time to leave us a review. Customer service is very important to us and as such we are thrilled to receive your feedback about Sarah. It is especially wonderful to read she provided a professional and personal service, and we look forward to sharing your review with her. Thank you again!
★★★★★ 5/5
GoogleWe've rented through Hamptons for over 5 years and found them to be utterly excellent agents, who handle problems effectively and efficiently. Thank you Judy and Rebecca.
Dana · 16 April 2019
Agent replied · 8 January 2025
Thank you for taking the time to leave us a review. Hamptons Interantional take customer service very seriously and we understand that Property Management is an important part of a customer's experience. We are delighted to hear Judy and Rebecca had a positive influence on your tenancy with us and we will be sure to pass your review onto them. Thank you again!
★★★★★ 1/5
GoogleOriginally cancelled a viewing, the place then sold and fell through. I sent a new enquiry online with no response, I called and someone said they would call back to arrange and never did.
Glen · 26 May 2024
Agent replied · 24 August 2024
Hi Glen. We are extremely sorry to hear about this. Please would you send an email to Customercare@hamptons.co.uk with your contact details and we will do our best to make it up to you.
★★★★★ 5/5
GoogleExcellent service from Judy Palenthorpe. She is arranging everything for us quick and efficiently. Judy is giving prompt responses to our queries and is offering a professional service, fixing everything we need in short time. We feel we are in goods hands since the first chat we had. Highly recommended!
Salvador · 16 April 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
