Every review we hold for the Maidenhead office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe've had a really good experience with Hamptons. Our property manager, Harjeet Kaur Arla was exceptional throughout our tenancy. She was always very kind, professional, and incredibly responsive whenever we had any issues. During the busy end-of-tenancy process, she was particularly helpful, promptly providing cleaning company recommendations and ensuring we received the urgent letter we needed for our son's school application. Her support made our move-out smooth. Highly recommend her, and Hamptons
Meghana · 16 March 2026
Agent replied · 16 April 2026
Thank you for the glowing review! We are so happy to hear that you had an exceptional experience with our property manager, Harjeet. Our team at Hamptons is dedicated to providing top-notch service to our clients and it's great to hear that it made a difference for your move-out process. We appreciate your recommendation and we will make sure to pass along your kind words to Harjeet. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleLauren in particular and the rest of the sales team I dealt with at Hamptons Maidenhead when looking for my next house were professional, proactive, flexible, and timely. Lauren made every effort to understand my needs and share advice, knowledge and put properties forward that demonstrated that she had listened to and acted on the brief. She was head and shoulders above all the other (5/6) Maidenhead/Twyford agents I went through in my search recently. Would thoroughly recommend working with Lauren as she works harder and more diligently than anyone else I encountered. 👍👍
Mike · 11 June 2025
Agent replied · 9 September 2025
Thank you for your glowing review of our team at Hamptons Maidenhead! Lauren and the rest of our sales team take pride in providing professional, proactive, and timely service to help find your dream home. We are thrilled to hear that Lauren's efforts stood out among other agents and we appreciate your recommendation. Kind regards, Lucy, Hamptons Customer Care.
★★★★★ 5/5
GoogleIt was a pleasure to deal with the Hamptons team. They were a perfect blend of friendliness combined with a professional approach. The whole team knew the details of our house and were confident when conducting viewings. We always received prompt feedback and good advice. Laura, the manager, made us feel confident and ensured we were well informed. We noticed every member of the team arrived early in readiness for the viewing and were always well prepared and immaculately dressed. Special thanks to Samantha for her enthusiasm and enduring love of our dog Winnie, Helen for her hard work on our behalf and to Lauren for closing our sale.
Greg · 7 June 2025
Agent replied · 16 April 2026
Thank you for choosing Hamptons and for taking the time to share your positive experience! We pride ourselves in providing friendly and professional service, from our knowledgeable team to prompt feedback and advice. We are delighted to have played a role in the success of your home sale. Special shout out to Samantha, Helen, and Lauren for going above and beyond. And of course, Winnie is always welcome at our viewings! Congratulations on the sale of your home. Kind regards, Lucy, Hamptons Customer Care.
★★★★★ 5/5
GoogleIt was such a pleasure and with much appreciation that we did a Review 5years ago of our experience with Hamptons Estate and Letting Agents Maidenhead..moving forward 6years later we still here and still happy with our experience with Hamptons Estate and Lettings Agents Maidenhead! We always just have such a positive experience with the Team in Maidenhead.The Team are really friendly , approachable , professional .A special mention to Property Manager Harjeet Kaur. She is very professional , truly excellent and prompt in her responses to issues/concerns raised. She deals with it in a efficient way and she just genuinely cares about issues raised making sure its been dealt with in a timely manner.
We would like to mention Maintenance staff Brandon as well.He is just a pleasure to have around.He communicate very well and is just the best at whatever job/repairs he is coming to attend to.
We have no hesitation and would highly recommend Hamptons Maidenhead.
Thank You.With much appreciation.
The Toffa's
Myrtle · 16 April 2025
Agent replied · 24 August 2024
Thank you for your wonderful review Myrtle. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 5/5
GoogleWant to say thank you to the negotiator Isa Darr who communicates to people efficiently in both writing and verbally; conducts meetings in very professional manner answering all questions and giving useful insights about the next steps and options that are possible.
Isa seemed to be super efficient in coordinating many visitors with tight time slots - we didn’t have to wait at all, same as the next viewers, which is almost unique on this market based on my prior experience.
In my opinion Isa is perfectly doing the job. Property viewing may not be the most important part of the agency’s business but it is crucial from building professional network perspective as some of the viewers are your future clients.
Eugene · 16 April 2025
Agent replied · 24 August 2024
Thank you for the great feedback Eugene. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Maidenhead was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
GoogleHelen was professional and supportive throughout the purchase of our new home in Maidenhead, and the Hamptons team supported a very smooth completion process when the seller was out of town and I was flying in from abroad for the day. I'd be very happy to work with the team again.
Dan · 27 October 2025
Agent replied · 26 December 2025
Thank you for your kind words, we are delighted to hear about your positive experience with Hamptons team. We strive to make every real estate transaction as smooth as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe recently partnered with Hamptons in Maidenhead to market one of our high-end transformation properties, and we were thoroughly impressed with their exceptional communication and dedication throughout the process. Harvey and Helen were a pleasure to work with, professional, responsive, and committed to achieving the best outcome. Their service was truly first-class, and we wouldn’t hesitate to recommend reaching out to them.
Chris · 11 July 2025
Agent replied · 9 September 2025
Thank you for trusting us with your high-end transformation property! We are thrilled to hear that our team's communication and dedication impressed you. It was a pleasure working with you and we appreciate your kind words. We strive to provide first-class service to all our clients and look forward to future partnerships.
Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleIt was a pleasure working with Helen and the team at Hamptons on the recent purchase of our house. The whole experience for my husband and I was very smooth, Helen was always available to support with any queries/concerns and we are delighted! Thank you Helen and the Hamptons team!
Sophie · 27 October 2025
Agent replied · 26 December 2025
Thank you for your positive feedback! We are thrilled to have helped make your home buying experience a smooth one. Helen and our team at Hamptons are always here to support our clients and we are delighted to have exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThank you to the team in Maidenhead.
Lauren has been fantastic providing with all things selling buying and beyond. Harvey is the reason we were comfortable changing our original plans and if it wasn’t for him thinking laterally about what our needs were we wouldn’t be in the property we love.
Thank you both very much for effort energy and patience.
Jana · 16 April 2025
Agent replied · 16 April 2026
Thank you for your review Jana. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleWe’re very grateful to Hamptons for helping us find our ideal apartment! Special thanks to Reece, who was professional, efficient, and supportive throughout the whole process, from viewings to move-in. Everything went smoothly and on schedule. Highly recommended! ❤️
Claire · 26 November 2025
Agent replied · 26 December 2025
Thank you for choosing Hamptons and for your kind words! We are thrilled to hear that Reece provided you with top-notch service and made the process easy and stress-free. Thank you for recommending us, it means the world to us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThank you to Hamptons for helping us through our first time buyers journey. The communication was great and kept us in the loop whilst we went through the process. Thank you to Lauren and Harvey for showing us the property and answering our questions and thanks to Debbie for her communication via email.
Thanks all
Paul · 16 April 2025
Agent replied · 16 April 2026
Hi Paul! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
★★★★★ 5/5
GoogleSamantha and the team did a great job in selling our house. Many thanks for all you did. Lisa
Lisa · 16 March 2026
Agent replied · 16 April 2026
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 4/5
GoogleGreat working with Helen, Sam and the team at Hamptons in Maidenhead. Made the whole process easy and as painless as possible! Wasn't best pleased with the photos for the details but otherwise a 5 star service. Nick
Nick · 27 September 2025
Agent replied · 26 December 2025
"Thank you for choosing Hamptons in Maidenhead, Nick! We're thrilled to hear you had a 5-star experience with Helen, Sam, and our team. We appreciate your feedback and will take note of your comments about the photos. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe achieved our dream house thanks to Hamptons and their amazing agent, Lauren! Throughout the process Lauren was diligent, accommodating and available to assist whenever we needed her, she is a true asset to the Hamptons team. In her absence the rest of the team stepped up and showed the same diligence.
Ant · 16 April 2025
Agent replied · 16 April 2026
Thank you for your wonderful review Ant. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 1/5
GoogleAgain a letter from the manager looking to market my property, took days to get the manager around and then months to try and get the valuation which never ever did! Disgraceful service, certainly not the Company they used to be years ago. Talking to others it seems to be a general feeling that the agency has had its day. Would not waste my time entertaining them ever again.
Regency · 16 February 2026
Agent replied · 16 April 2026
Thank you for leaving us a review, customer service is very important to us, and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
GoogleThank you to Isa Darr at Hamptons Maidenhead, for helping me and my partner find our first home together. He has been quick, efficient, helpful and knew the answers to all the questions we had. Also, very genuine and easy to talk to! Thank you very much, we appreciate you!
Darian · 16 April 2025
Agent replied · 24 August 2024
Thank you for the great feedback Darian. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Maidenhead was exceptional. The team will be pleased to read your review!
★★★★★ 1/5
GoogleI called to enquire about a house put up for sale sale to arrange a viewing, it took me 10mins to explain to the lady on the phone the address and price before she can find it in her system. Further to this, she kept asking about how I heard about them and took all my personal info and just put me off! I don’t think they know what they are doing and all the negative reviews here are actually genuine!
Mohamed · 27 October 2025
Agent replied · 26 December 2025
Thank you for leaving us a review, customer service is very important to us, and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
GoogleVery happy to recommend Hamptons! Particularly Samantha, and in her absence Lauren, who both were brilliant and worked tirelessly to get my house sale over the line. We’ve completed now and wanted to say thanks! 🙏 …
James · 23 August 2025
Agent replied · 26 December 2025
Thank you so much for your kind words! We are thrilled to hear that our team, especially Samantha and Lauren, provided you with exceptional service during your house sale. Congrats on completing the sale and thank you for choosing Hamptons! 🎉 Kind regards, Lucy, Customer Feedback and Support Team …
★★★★★ 5/5
GoogleWe haven’t moved house in a very long time but Oliver Ashton at Hamptons Maidenhead put us completely at ease and made buying our new property as stress free as possible. He was always available for a chat and was helpful and professional at every stage. Thanks Oli!
Colette · 16 April 2025
Agent replied · 8 January 2025
Hi there Colette, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
★★★★★ 1/5
GoogleOvervalued property to sell ! Don’t return phone calls ! Or answer emails !
Update. House almost sold way below advised price, and taken a long time to sell. Hamptons asked me to change my review. I asked them to call me. Still waiting for the call back. The question I asked. Was, “Would I use Hamptons again” ? Clearly they don’t won’t the answer !
All of my original comments stand !!!! Totally unprofessional is all I would add
Keith · 10 August 2025
Agent replied · 9 September 2025
Hi Keith! We apologise for any inconvenience you experienced. We strive to provide top-notch service and will address this immediately. Thank you for bringing it to our attention. Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have.
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe recently used Hamptons Maidenhead to sell our home and purchase our new home. The team were great and we are extremely grateful for how they helped us in managing a long and tricky chain. The Team were professional and efficient throughout the process, with a special mention to Debbie and also Karl, who tirelessly chased the chain, keeping us updated throughout, to ensure deadlines were hit so we could get everything over the line. Highly recommend and would definitely use Hamptons again next time!
Emma · 16 April 2023
Agent replied · 24 August 2024
Thank you for the great feedback Emma. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Maidenhead was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
GoogleOliver Ashton is a super helpful agent and have good knowledge of the property market. I am really appreciated with his help of finding a property and showe the viewing too. Highly recommend to everyone who is looking for property.
Sze · 16 April 2025
Agent replied · 24 August 2024
Hi Sze, we are delighted that you enlisted Hamptons Estate and Letting Agents Maidenhead and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
★★★★★ 5/5
GoogleI’ve had a great experience working with Lauren at Hamptons Maidenhead. Lauren is incredibly professional and knowledgeable about the local area and property market and understands buyer’s individual needs. I highly recommend working with her.
Katriona · 16 April 2025
Agent replied · 16 April 2026
Thank you for your fantastic review! We're delighted to hear that you had a great experience working with Lauren at Hamptons Maidenhead. Her expertise and understanding of the local area and property market truly make a difference. We highly recommend working with her as well! Kind regards, Lucy, Hamptons Customer Care.
★★★★★ 5/5
GoogleDue to the small size of the house we viewed today, it does not meet our needs, so it is not suitable for us. Thank you for Lauren Scott ( (Sales Consultant) warrangements. The service attitude of her was excellent, and her professional explanations made us very satisfied. We thank her again for picking us up. Thank you for your company’s arrangements for this property viewing.
Thank you for arranging the time and for Lauren Scott (Sale Consultant) her professional opinions. Her service quality is excellent, which has helped us understand the property very well. However, due to the age of the building, it does not meet our requirements. Thank you for this arrangement. If we need assistance in the future, we will definitely reach out to you again.
Joel · 11 May 2025
Agent replied · 26 May 2025
Thank you for your kind words and for taking the time to view our property. We are sorry that it did not meet your needs, but we are grateful for the opportunity to have Lauren assist you. We appreciate your satisfaction with her service and we hope to work with you again in the future. Thank you for choosing our company for your property search. Kind regards, Lucy, Hamptons Customer Care.
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