Belvoir Macclesfield reviews

★★★★★ 1/5

Google

*A Deeply Disappointing and Unprofessional Experience with Belvoir Lettings, Macclesfield Branch* I am compelled to write this review following an extremely distressing and unprofessional experience with Belvoir Lettings at their Macclesfield branch. I had gone to the office to discuss the ongoing issue regarding the return of my deposit and want some letters it has to be posted by my old address and the encounter was nothing short of appalling. Firstly, the behavior of the staff was shockingly rude and hostile. One of the male staff members (whose name I, unfortunately, do not know) behaved in a manner that was not only unprofessional but also aggressive. At one point, he shockingly attempted to physically kick me out of the office while rudely telling me to “shut up and get out.” This level of aggression and blatant disrespect is entirely unacceptable, especially in a professional setting. I was deeply shaken by this encounter, and what was even more disappointing was that none of the other staff members intervened or even acknowledged the severity of the situation. In fact, they seemed to adopt a similar dismissive and unfriendly attitude, creating a hostile and unwelcoming atmosphere. The primary reason for my visit was to discuss the issue of my deposit.Despite fulfilling all my obligations as a tenant, I have been informed that Belvoir intends to withhold half of my deposit due to “a few marks” in the house. This claim is both unfair and unjustified, especially since normal wear and tear should not be grounds for withholding such a significant portion of my deposit. The lack of transparency and fairness in their approach has left me feeling taken advantage of. Moreover, I cannot ignore the underlying feeling of discrimination that I experienced during my visit. Having lived in the UK for over four years, this is the first time I have encountered such treatment, and it has left me with the impression that my background may have influenced the way I was treated. This is particularly hurtful, as no one should ever feel that they are being treated differently based on their race or nationality, especially when engaging with a business in a professional capacity. In summary, my experience with Belvoir Lettings has been nothing short of appalling. The rude and aggressive behavior of the staff, the unjust attempt to withhold my deposit, and the subtle but unmistakable feeling of discrimination have left me feeling disrespected and mistreated. I would strongly advise anyone considering renting through this agency to be extremely cautious. The lack of professionalism and respect displayed by the staff at the Macclesfield branch is simply unacceptable, and no tenant should have to endure such an experience.

Binas · 29 December 2024

★★★★★ 5/5

Google

We sold our house through Belvoir and have been very impressed by the friendly and professional service throughout the process. The communication has been excellent, with Barry keeping all parties informed as to progress and next steps. Unfortunately, out initial sale fell through due to events at the start of the chain and independent of our house sale. Barry and Winnie were very supportive throughout and worked with us to remarket and manage our property while it was empty. I can’t recommend Belvoir highly enough, as this was my best experience with an estate agent to date.

Karen · 29 December 2024

★★★★★ 5/5

Google

This is my second time using Belvoir Macclesfield and I can not rate them highly enough. Both Barry and Winnie make an amazing team, they really do go above and beyond to make every step of the process as simple as possible and are the most loveliest of people to deal with. Communication from Barry is impeccable, he keeps you updated with emails at every step of the way. There is not one step of the process where I wasn't kept informed or given updates and if I did have any questions Barry was only a phone call away.

Katie · 29 December 2024

★★★★★ 5/5

Google

We purchased our house through Belvoir and I absolutely recommend Barry and Winnie! They were absolutely excellent, worked incredibly well with our agent, chased everything that needed doing to ensure the process was as smooth as possible and were a complete delight to deal with! Thank you so much for all your help and care, you were amazing ( and I’m a real fuss pot!!!)

Peace · 29 December 2024

★★★★★ 5/5

Google

I recently rented a property through Belvoir Macclesfield, and I must say that my experience with them has been absolutely fantastic. From the very beginning, I received all the help and support I needed from the agency, and I couldn't be more pleased with their service. The level of excellence they've shown in their service is truly commendable. Right from the initial stages of searching for a suitable rental property to the final closure of the rental agreement, Belvoir Macclesfield has been there for me every step of the way. They've gone above and beyond to assist me in any way possible, promptly addressing all of my questions and concerns. What really stands out is their commitment to providing assistance even after the rental was finalized, especially Barry and Winnie whom assisted me all the time I needed. There were moments when I had doubts about certain aspects of the property, whether it was related to the appliances or unexpected situations that arose. In each instance, Belvoir Macclesfield was there to offer guidance and support, ensuring that I felt comfortable and well-informed about my rental experience. Their dedication to customer satisfaction is truly evident in the level of care and attention they provide. It's reassuring to know that I can rely on them not just during the rental process, but also afterward whenever I have any concerns. In conclusion, I wholeheartedly recommend Belvoir Macclesfield to anyone in search of a reliable and trustworthy agency for their rental needs. The team's professionalism, responsiveness, and genuine commitment to their clients make them stand out as an exceptional choice. My experience with them has been nothing short of excellent, and I am truly grateful for the peace of mind they've brought to my renting journey.

Victor · 16 April 2024

★★★★★ 5/5

Google

“A massive thank you to Barry and Winnie Crooks for all their hard work during the sale of our property which has gone very smoothly. Barry and Winnie are a fantastic team and cannot do enough for their clients and I would highly recommend using their services for any sale or rental requirements you may have Lorna James”

Harriette · 29 December 2024

★★★★★ 5/5

Google

This is a year late but… Barry and Winnie at belvoir Macclesfield were just amazing from start to finish during our first time purchase! I honestly can’t recommend them enough, they went the extra mile (considering we had a rough time with a very slow solicitor) and we’re the friendliest most lovely people. We will 100% be going through them for whatever is next on the cards for us.

Rose · 16 April 2024

★★★★★ 5/5

Google

I moved the management of a property to Belvoir after a number of years with another company. I wish I had done this a lot sooner! The service they provide is friendly and extremely professional. When I came to sell my property again the service they provided was absolutely first class. I would highly recommend Belvoir. Barry and Winnie were a pleasure to deal with. Thank you.

Anthony · 16 April 2024

★★★★★ 5/5

Google

We can't recommend Belvoir Macclesfield highly enough - they were our property management, rental and sales agents for some time - they are trustworthy, professional and a delight to work with. On numerous occasions we found the team were pro-active in resolving property management issues, both administrative and maintenance wise. They were later patient and consistently diligent with our property sales, taking the challenges in their stride. Would be a pleasure to work with them again should our paths cross.

F · 1 January 2023

★★★★★ 5/5

Google

My experience of the services that Barry and Winnie offer has been fantastic! As a first time landlord it can be a challenge to fully understand the requirements, documentation and process for placing your property on the rental market. The knowledge and expertise that Barry and Winnie have demonstrated has brought comfortability and simplicity to the process. They took on board my needs as a landlord, relayed important information clearly and after a few days of set up and advertisement were able to secure an excellent tenant to move in to the property. All within a timeframe that worked perfectly with my personal commitments and availability. Quality is clearly a priority for Barry and Winnie and this has shone through in their communication, handling of requests, property marketing approaches and connections to services in the area to name a few. A truly professional and personable service and I am very happy to have Barry and Winnie managing my property. Thanks again! Ashton

Ashton · 1 January 2023

★★★★★ 5/5

Google

I can’t express how impressed we were with Barry and Winnie at Belvoir. From the initial viewing of the property through to completion, Barry went out of his way to support and keep things moving at all times. His responsiveness was unmatched and his enthusiasm for his job was also evident - delivering 5* service. I’ve never had an experience with an estate agent like this before. Thank you to you for being a pleasure to deal with.

Rachael · 1 January 2023

★★★★★ 5/5

Google

Winnie and Barry both made the process of moving house easier than I ever thought it could be. With this being our first time moving house we were sceptical of the whole process and didn’t really know how it all went but Winnie and Barry made sure we were relaxed throughout the whole process and it felt like they were genuinely trying to find us a home that we would love. Every question we asked was greeted promptly and with an answer that we could both understand. Could not recommend enough!!PositiveResponsiveness, Quality, Professionalism, Value

Ryan · 1 January 2022

★★★★★ 5/5

Google

What an excellent service i have had selling two ex-rental properties. Barry and Winnie have been super helpful and patient during the whole process. They have done much more than they needed too to help the sales go through smoothly. I 100% recommend them for anyone looking to sell. Thank you Barry and Winnie x

Darren · 1 January 2024

★★★★★ 5/5

Google

Barry has been an absolute superstar from beginning to end. We purchased our first house through Belvoir and Barry has always been there to answer any questions or queries and kept us up to date with any developments. I thoroughly recommend using Belvoir for anyone looking to purchase a house! Thank you so much Barry!

Carissa · 1 January 2024

★★★★★ 5/5

Google

This team were so attentive in trying to find a properties with some very specific needs I had. Considering this was my first time renting, Barry made the process very easy, and tried everything in his power to find me somewhere for my start date at a new job. Although I didn't manage to find a property with them, Barry was one of the most friendly estate agents I had come across. Totally recommend them, and a great property choice too!PositiveResponsiveness, Quality, Professionalism

Kate · 1 January 2021

★★★★★ 5/5

Google

I would give ten stars if I could. Our experience with Belvoir Macclesfield was excellent. It is clear Barry and Winnie are experienced, professional and considerate. They had everything in hand and made the whole buying process seamless - Myself and family are eternally grateful for their dedication and patience. Thank you. Laetitia

Kids · 1 January 2024

★★★★★ 5/5

Google

I recently purchased a property Barry was marketing. Barry made what’s normally an unpleasant experience so much easier! He is by far the most competent estate agent I have ever dealt with and was able to guide me through the entire process. He is extremely proactive and responsive and has an unparalleled depth of knowledge in his field. I’d highly recommend him to anybody looking to sell or rent their property.PositiveResponsiveness, Quality, Professionalism

Matt · 1 January 2022

★★★★★ 5/5

Google

I moved into a Belvoir rental property in Dec 2023 and since that time they have been absolutely amazing. They were very efficient with the onboarding paperwork and it was all sorted within a very short space of time which for me was ideal as I wanted to move quickly. They are very quick to respond to all emails and rectify any issues I have at the property. Excellent customer service and care, thank you so much

Amy · 29 December 2024

★★★★★ 5/5

Google

Had a really fabulous experience with Belvoir! especially with Barry. I had been looking for a place to rent for a really long time, until I started looking with Belvoir. Their team are extremely helpful and friendly. Barry was so responsive over email and would keep me updated regularly with any possible houses - and I now have one! Thanks so much Barry and Belvoir! team :)PositiveResponsiveness, Professionalism

Thea · 1 January 2022

★★★★★ 5/5

Google

My experience with Belvoir Macclesfield has been nothing short of perfect. From property enquiry to key collection Barry and Winnie have been patient, prompt and knowledgable. They were able to get my family and I into the property quickly and dealt with any questions/concerns I had in the most personable and kind manner. Their slogan ‘Property is Personal’ reflects the service I received in every way possible. 10/10!PositiveResponsiveness, Quality, Professionalism, Value

Toxic_dream · 1 January 2021

★★★★★ 5/5

Google

Belvoir was the second agency i had my viewing with, i was getting a bit nervous because i had to move house with a fixed period which was almost due. Truth is, I would not have been nervous at all if i started with BELVOIR. The very responsive. My advice is, do not end with the right Estate Agent, Start with Belvoir.PositiveResponsiveness, Quality, Professionalism, Value

BENJAMIN · 1 January 2022

★★★★★ 5/5

Google

We have a very good experience and really it's our pleasure to meet Barry and Winnie. They both were so helpful and very quick in processing and helping us in renting the house in Macclesfield. We would like to strongly recommend them. :)

Santhi · 1 January 2024

★★★★★ 5/5

Google

Barry & Winnie at Belvoir Macclesfield are dedicated to providing the most careful and customer focus approach. A must for all vendors and landlords in Macclesfield and surrounding villages 👍🏻 …

Wayne · 31 July 2024

★★★★★ 5/5

Google

I can't recommend Barry at Belvoir Macclesfield highly enough. He's an exceptional estate agent with great local knowledge and, most importantly, really understands and cares about his client's needs. I wouldn't hesitate to use Belvoir's services again. Thank you to Barry and the rest of the team for being so wonderful and helping me to push a sale quickly and efficiently.PositiveResponsiveness, Quality, Professionalism

Rachel · 1 January 2022