Trusted Agent profile · Lyneham
★★★★★
485 reviews across 2 platforms
South View, Lyneham, SN15 4PG
Linden West's office in Lyneham, at South View, is rated 2.5 out of 5 across 485 reviews on two platforms, including 2 Google reviews rated 4.0.
Every review we hold for the Lyneham office, from every platform, shown as written. First names only.
5/5
TrustpilotAll Angels
Waisum at All Angels has been fantastic, he made the entire process as stress free as possible, and has taken excellent care of us. The day I walked into the development and met with him, I knew I’d found my new home! He’s without a doubt, 5 stars!
1/5
Trustpilotterrible sales and awful after sale experience
They give no update to you about the sales process and then at the last minute they give you a final completion date and ask you to release the money. They do not think about all the prep work you have to do with bank and moving company etc.The sales people lie to your face, one day they say they would cover the flooring, after you give the offer and start the process they say "no all of these are extra you have to pay separately".After sale services, especially the call center is terrible. They even do not have a system of logging the cases and following them up. You will not be given a case number, just an emailbox where you keep sending mails. Expect an average of 6 to 9 months for any issues to be resolved. I would give them zero stars if that was an option.
5/5
TrustpilotGreat house, snags handled well
Moved in to my new house in September, the house has been finished to a super high standard, they left a nice box of freebies, and like any house I had a few snags, but they've been handled super quickly and promptly. I can't fault this house or this company they've been great. I suppose the lack of turf is a downside but I already knew it wouldn't have any when I bought it. Definitely recommend!
5/5
TrustpilotFerriby Fields - Scartho Top
Exceptional customer service / care from Stuart Marshall & Sam Lumb I cant rate these chaps enough, we bought our new build from Linden & it felt like buying from a friend rather than a company, I would highly recommend using either sales rep, excellent knowledge, friendly & funny any issues are done prompt & a high level of customer service even when not needed is always given. 5*+
1/5
TrustpilotSave yourself the hassle
We moved into our home at the end of May, site staff were initially helpful in rectifying our snags, or at least we thought. Snags would get half fixed with a worker telling us that someone would be along later to fix once half the job was done. Some snags we would raise and the foremen/site management would tell us it was normal and nothing to worry about. This issue is mainly to do with mould in the kitchen/living room. It first appeared on the skirting board which a foreman said was nothing to worry about as he wiped it away. Due to our concern, they sent someone round to replace it and gave us a leaflet titled “how to live with moisture in your new home”…great. The mould however did return just in numerous places along at least 7 skirting boards and in our kitchen cupboards! The mould inside the cupboards has led to food being binned. The site management said they would look into it and help us which we fought for and eventually were told we would get a kitchen replacement as the mould was out of hand in the cupboards. This was about 2 months ago now and after at least 3 requests for an update, I finally had a visit today where I was told they would come round on Wednesday to take a moisture reading before ordering our replacement kitchen. 2 months ago we were told we would get a replacement and we were waiting on delivery yet today I’m told they will order it this week!We’ve had 2 industrial sized dehumidifiers in our kitchen for 3 weeks now which are a nuisance and are running up our electricity bill. Were told that Linden will pay the electricity for them but nothing has come of this. Other houses on the development have had similar issues and were in fact told that staff took their eye off the ball when their house was being built. Wow. Ultimately, we feel disrespected, frustrated and that we deserve our expensive house to be fit for purpose and not a health hazard. Speaks volumes that most of Linden's reviews are 1*.
1/5
TrustpilotBracebridge Manor - avoid
Buying a new build home, I do not expect the amount of mould we have encountered. The skirting boards are persistent with mould, we have cleaned them as instructed and it reappears. The kitchen cupboards are mouldy and damp. Their response ‘oh I’ve not seen this before’. Whilst they are replacing the cupboards, I have chased them for an update 3 times and have not received anything back. The lack of communication about this is shocking, especially since this is a health risk. Mould aside, we found plenty snags within the first couple of days, all were reported. We are still waiting for them to come and sort these out and it’s been 4 months.The site management appear to be at a disagreement about what needs doing, which is meaning we are not getting sorted. I also dont appreciate being belittled by the site management and sniggered at when I point out what’s wrong with the house. After we moved in, we saw a house on the estate with a sign in the window saying “can’t wait to sell up and leave” - we wish we saw this earlier so we wouldn’t buy from Linden.
1/5
TrustpilotThanks but no!
Let’s start on the positives - the salesperson at the site was very accommodating and good to deal with. The rest was awful. We were going to px our house. We expected a lowball offer, but not 20% less than our valuation from local estate agents. Still we figured it would be less effort than trying to sell, yet we came home to our historic house having had signs screwed to our wall without permission. Twice. The “incentives” were pulled because it had already had grass laid and bits asses which we didn’t want (which is never worth £10k!).In the end after much effort and complaints we pulled out and got our deposit back and pulled the plug. I’d avoid.
1/5
TrustpilotDO NOT BUY A LINDEN HOME!
Bought my flat as new build four years ago. It’s clear that Linden do not invest in build quality or safety. The place is falling apart. They installed an Orona light duty lift as the only lift in the whole complex and of course it is constantly breaking down because it’s not fit for purpose. There are leaksWe rarely have hot water because they appear to have installed a job lot of boilers that are all obsolete so it’s cheaper to buy a new boiler than try and source a new part. The central heating does not work.How they got the design of the building through fire safety regulations I don’t know. We are at one end of the corridor while the fire escape and lift are at the other end. If there’s a fire in one of the five flats between, we’re doomed. The main entrance door has never closed properly meaning anyone can come in …and they do. We have been burgled. My neighbours have been burgled. On top of that, thieves came in and helped themselves to a job lot of bikes in the bike storage because obviously the locking mechanism on the storage did not work. The finishing in the flat feels cheap and nasty. Linden? Never again!
1/5
TrustpilotWe bought a Linden Home property and…
We bought a Linden Home property and have had ongoing issues with leaks for years. All my neighbours have reported the same issues. Today when the plumber came to look at a shower tray he confirmed that the pipework underneath was an absolute joke and does not meet UK standards. The tray was also not sealed in. The buildings warranty won't cover this either. I would recommend to steer clear of this developer as I've read so many stories about leaks and shoddy pipework.
5/5
TrustpilotMy experience with Linden in Bishops…
My experience with Linden in Bishops Cleeve , Cheltenham has been fantastic, initial point of contact was Gemma and the team who dealt with all swiftly and then AJ , a top man , top of his game, any queries or doubt he’s on it, always there to assist. Thank you all at Linded.
5/5
TrustpilotBoorley Park - would definitely recommend
Can’t fault linden at all. From Joel in the sales office through to Ian the site manager. We had a very smooth moving process, and all our snags were handled very quickly, quicker than we ever imagined would happen! Ian even knocked our door every Friday for weeks to check we were all ok and whether we neededanything. Would definitely recommend.
1/5
TrustpilotPoor quality build and appalling customer service
We've lived in our Linden Home for around 18 months and wish we had never bothered. Definitely not a 5 star builder.We expected there to be a couple of issues regarding snags around the house, but nearly 2 years in and barely any of them have been resolved as the customer service team seems to have a revolving door in regards to staff. It's near impossible to get hold of customer services and should you be lucky enough to speak to someone, they are unbelievably incompetent and unable to resolve any problems. The problem also seems to extend to the site team who, according to customer services, don't answer their mobiles, so make it difficult to get answers.
4/5
TrustpilotThe home and onsite team
The home and onsite team, sales person and site manager, were excellent, helpful, understanding and facilitated a good move. However, the Linden solicitor was less competent, sending out-of-date site maps only days before potential exchange. I was forced to make a 5 hr round trip journey to the site engineer to clarify the actual site map, adding last minute stress.
1/5
TrustpilotConsidering a Linden / Vistry property, I would look elsewhere
Considering a Linden / Vistry / bovis property. Prepare for a nightmare, poor work, lack of communication, being left frustrated, angered and little support. From aggressive sales, clear lying ahead of purchase to what was delivered, including lack of support from customer care. Constant changing of options after selection and confirmation, then pressure to change many months later. Communal areas left in dangerous state, exposed wires, Sharpe rubble & aggregate across whole estate, walls falling down, sewers & drains not fit for purpose as Thames Water will not take over ownership 4 years on, photo evidence of concrete, tarmac, rubble poored down various points in drains, plus many more.Drive took 4 years to be laid. Multiple contractors walk off site over non payments. Inside the build, so many corners cut, from uneven floor- 2 inch in some places, incorrect screws in every door handle allow them to fall off with screws exposed, not great for a small child! Poor work all round as contractors on pricing work so rush everything, all ceilings require re doing, skimming, reviewing then painting. Skirting all round messy, cracks and holes exposed then painted over. Waste water re enters one toilet, creating all sorts of hazards, due to poor plumbing. Electric points and sockets incorrectly fitted leaving wires exposed. Many other issues, if you wish to view photos, then you can see the sites photos under homeviews website. Or read articles published in the Mail, the Sun, Apple news, Get Surrey just type the following with appropriate dots. www daily mail co UK/news/article-8698191/Father-spent-life-savings-dream-home-says-estate-looks-like-scene-Aleppo.htmlUpdated 1/5/23 - nearly 5 years in and still many problems, snagging not complete, finally had drains re dug up and laid due to multiple failures of the developer.
1/5
TrustpilotBought my new home in market harborough…
Bought my new home in market harborough nearly 5 years ago on the pre inspection there was a list of snags given to the sales rep on the day none of them were ever fixed,I then emailed customer services with a list of complaints and fixes in Aug 2019 which included all the fixes from above and others however never received any answer or solution to this date and the problems still exist, on top of that my garden fence is about to fall down due to very very poor fitment so yet another cost. Come on linden you list yourself as a five star builder which should also include the team who construct the property. And as for customer service they would struggle to obtain 1star rating shocking aftercare is all I can describe it as get a grip please
1/5
TrustpilotIf you prefer no follow up after…
If you prefer no follow up after completion, pls go for it! There house was completed more than 2 years ago and the concern of leaning fence was raised at the very beginning, more than 2 years ago. Still no action and nothing has been done. They simply just walk away !
1/5
TrustpilotPoor craftsmanship and customer…
Poor craftsmanship and customer service. I have now been living in my home for two years and finally have the funds to repair the botched jobs done from the builders.To start when we moved in we chose to install our own flooring and we had plastic and dirt left all over the floor despite being told they had a ‘professional cleaner’ in. We had several snags such as:Poor painting almost everywhere - skirting boards looked as though the brush was dipped in sand. Dents all over the walls.Toilet seats were broken - someone came to fix them then they broke again. Leaking shower screen - this was repaired multiple times and still leaked and has now ruined my flooringBroken electrical sockets.Poor grout in shower - never fixedEven though we had tradesmen come out to fix some of these issue they weren’t to a good standard and I have ended up having to fix things myself.Overall I would not buy again with the poor finish. A new build home has no excuse to be done poorly so please sort this out!
1/5
TrustpilotDisgusting customer service
Disgusting customer service, the basics of human decency have been long forgotten with thisMoney grabbing bunch. Avoid them if at all possible there are better house builders and for sure you will get better customer service from rats although I feel that may be insulting to rats - avoid if you want to be treated like a human being or kept informed - I mean it’s only the biggest purchase you ever make after all - if slap dash service with linden homes always winning then go for it - if not avoid at all costs - totally disgusted with this company.
4/5
TrustpilotHelpful staff from start to end of…
Helpful staff from start to end of buying/moving in process. Good support once moved in as well. We didn't have a perfect buying process but I don't think any house purchase goes without a few bumps. This was mainly due to a new member of staff who didn't seem to know the process so we missed out on selecting some extras and I assume Linden missed out on extra income. The replacement sales staff were excellent. Regardless, the property was built and completed on time. The site team aftercare has been good, despite a number of minor snags to be resolved. You have to expect snags on any new build and equally have to expect disruption when they are fixed.
1/5
TrustpilotBeware
Beware. If you have issues then customer services do not want to help. I had to top my boiler up for the past year or so, and I thought nothing of it as there was no visible leaks, until I noticed that the pipework in the tank cupboard was leaking. Phoned customer services up and it was agreed with one woman that although I was out of warranty by 6 weeks they would send a plumber round. Rang back next day as I hadn't heard anything, to be told they're doing nothing as its out of warranty. Another problem is that my front door has been hitting the frame since we moved in, and they have been out to it 3 times to try and fix it, which works temporarily then it goes back to hitting the frame again, you can see in the photos that the door isn't square in the frame. But as I'm outside of the two year warranty now no one wants to know. I have fixed the leaking pipe myself, because Linden are too rubbish to help a customer over the sake of 6 weeks outside of warranty. The door, I guess I'll have to pay for someone to come and fit one properly so it doesn't hit the door frame.
1/5
TrustpilotAwful customer service
Awful customer service. During sale process Linden were late. I had no communication on build status and Linden did not care about my buyers concerns.After sales is even worse. Two years to resolve simple snags. Months with no acknowledgment or communication. Whole customer care team from Emma Lane down are simply not fit for purpose. Managing Director, Alex Jordon doesnt have the customer respect to reply to emails dispute several attempts to contact him.Just awful.
5/5
TrustpilotAmazing team at Kirkleatham Green!
A great experience from start to finish! Ben, Jack and Karl have been amazing throughout and made the whole experience really enjoyable. Really friendly and helpful people who put me at ease from the start and went above and beyond to make sure everything went right.Really happy with the house and the estate is lovely as well. You can tell Ben, Jack and Karl are really customer focussed and want the estate and the homes to be great for the customers, and its shown in the build quality and the success of the estate. Thanks a lot for everything! So glad I decided buy my first home with you!
5/5
TrustpilotFantastic team on kirkletham…
In buying a linden home on kirkletham green, I have found the whole experience great, Ben jack, Karl and kev have been helpful from start to finish, yes we have had snags to get completed but that was to be expected, but working together we have solved most, we had no internet for 6 weeks (due to open reach) but Ben and Jack let us use there dongle for the whole time. Nothing is too much trouble.If I was to put a suggestion forward for the company it would be to have a team of work people who can do your snags when your home but when you work Monday to Friday this is not the case at the moment. Ben jack Karl and kev keep doing what your doing and thank you for making our move into our forever home a good decision.
1/5
TrustpilotUncontrollable leak in our new build
After logging a leak coming through our bay window in our new build on 2nd November, we’re still waiting for a repair.No contractor has been sent out to attend the leak and we now have water pooling in through our ceiling, pulling off the plaster and damaging our floor. What can I say - their team are helpful when they’re on site and want you to rate them highly in their customer satisfaction surveys. But when there’s a real issue, their customer service team aren’t exactly responsive. I sat on hold for over an hour to the out of hours emergency line and no answer.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
