Linden West Lyneham reviews

★★★★★ 1/5

Trustpilot

AVOID freeholders trapped with managements fees

Do not buy a new linden home property or anyThey trap you and sign you up to first port the worst company imaginable to manage cutting the grass They said it was no charge until they completed the whole estate. They then changed that and split the estate in to phases. First port and linden then made up fees one example is the £15000 management fees then another £7000 for the actual cutting of the grass. Totalling £24000 for phase 1 for cutting the grass They do not finish works the estate is a tip, so much mix matched tarmac from shoddy workmanship having to be done then redone Lights don’t work and haven’t since instal Lies lies lies when chasing them blaming anyone they can but not doing the work AVOID at all costs were selling and will never use linden vistry or whatever their name currently is

Mark · 15 November 2021

★★★★★ 1/5

Trustpilot

Deceitful, lack of ethics and incompetent. Linden have cost me £2500. AVOID AVOID AVOID

Where do you start with this deceitful company. We reserved a property on their Seamer site near Scarborough and proceeded towards exchange. A property reservation fee of £500 and £700 of legal fees later my solicitor discovered a public right of way running immediately at the back and the side of the property which wasn't on any site plans displayed in the sales office, wasn't on any plans supplied to us and wasn't once mentioned to us by sales staff. Indeed the right of way was located on land misleadingly shown as belonging to our property and the neighbouring property on the sales brochure and our supplied details. Further, on our home demonstration we asked the site manager the location of our boundaries and he was extremely economical with the truth on two separate occasions as to the location of the boundaries and again didn't make us aware of the public right of way. Thankfully our solicitor was doing her job but at that stage we were £1300 out of pocket. We had to pull out of the purchase but agreed to reserve a different property with Linden on the Heartlands site in Driffield transferring the resevation as we were worried about losing our sale. We managed to keep our buyer sweet and were assured of a September completion in writing for the new reservation (agreed verbally by the site manager and in writing by the site sales team). However, we should have learnt from the previous reservation that Linden could not be trusted. Two weeks before the agreed completion date and despite a month of desperately chasing Linden to confirm the date officially to our buyer's solicitor only to be greeted with complete silence, we were dropped the bombshell with absolutely no valid reason that the completion date was now October. Not only did this mean that both me and my buyer now had to pay stamp duty it also meant my buyer finallly lost patience and pulled out of my sale. This was despite the Linden house being finished! After a formal complaint to Linden they then mysteriously agreed an end of September completion knowing that my sale had fallen through! We were promised that Linden would be patient and wait within reason for us to find a new buyer given the appalling way they had behaved so far on both plots. But lo and behold just 10 days past the original agreed completion date the house was put back on the open market without even telling us or our solicitor! We found out when we visited the property and the sold signs had been replaced with For Sale signs! I am now out of pocket by a further £600 giving a total loss of around £2500 counting cost accrued on my abortive sale so far. Both purchases fell through solely as a result of Linden's deceit, lack of ethics and total incompetence. I haven't even been offered my reservation fee back! I will now have to take legal action against this appalling company at further cost. Please please do not deal with this shocking company. Just read some of the reviews. I have purchased 3 new builds with various builders and I have never dealt with a company as bad as Linden. AVOID AVOID AVOID.

Jes · 15 October 2021

★★★★★ 5/5

Trustpilot

Brilliant

We have just completed on our home on Kirkleatham Green, Redcar. Ben and Jack are both so friendly, attentive and helpful, and nothing is ever too much for them. I personally felt like they treat our home as their own; they do genuinely want it to be perfect for you. They kept us well informed with progress, and what we needed to do next. We’re really pleased with our home and the service provided!

Paige · 14 August 2022

★★★★★ 5/5

Trustpilot

Love my new home and thank you to the site team!

Only been in my home for 2 months or so at bracken grange but can’t fault the build and the after sales team. Some minor cosmetic snags but to be expected and these issues were dealt with quickly. Garry and Anth the site manager and assistant manager are always friendly and checking in to make sure no more issues have arisen and the same for the sales girls Danielle and Charlotte that have went above and beyond helping out with unrelated issues that they didn’t have to.

Liam · 1 October 2021

★★★★★ 1/5

Trustpilot

STILL WAITING

My integrated dishwasher was not installed correctly. After chasing they sent someone out to fix it. He came with no tools or materials and just said yep - it needs fixing but I have nothing with me🤦‍♀️After pursuing linden for a year they sent another guy out - he had 50 percent of what he needed. He came with the tools and materials to fix the left hand side of the dishwasher!! Strangely enough that destabilised the dishwasher and now it’s collapsed into the unit. Nearly 1.5 years later I’m still waiting for repair refund and compensation. This is after another repair job had to be done twice as wasn’t done properly the first time. Still waiting Linden....

Customer2018 · 9 September 2021

★★★★★ 1/5

Trustpilot

YOU HAVE TO COMPLAIN EVERYDAY TO GET RESPONSE

We are really disappointed with the management of the issues of our new build house. When we moved in, we had a faulty fridge, a leaking shower and (what we think are) plumbing faults which have been ignored (and other "smaller" issues which we have basically had to ignore as the bigger issues haven't been dealt with!!!). We simply do not have time to chase up everything everyday 2-3 times a day, these should be managed by the company itself. We knew companies were adjusting to the lockdown period when we moved in, but now we have been told our warranty ran out is very disappointing and we are considering lawyers! Buying a brand new house should surely be easier than this.Our issues included: faulty fridge, leakage- shower and radiator, blocked toilet and flushing reduces water in other toilets in the house, heating- too cold in some and too hot in other rooms, carpet not fitted properly to carpet bars at doors, fire alarm keeps going off very loud, shower had part missing, flooring damaged... After 1,5 years only the leakage has been fixed and we are waiting for heating to be changed! Not forgetting that we will now need to buy our own fridge as the warranty ran out and hoping the plumbing is checked soon!NB- When they do fix, they did a very good and professional job but we had to wait 1,5 years for this!

Z · 28 August 2021

★★★★★ 5/5

Trustpilot

No complaints - and some really helpful staff

We have owned a Linden home for nearly five years in Devon. I have to say they have always been very fair and good. The reported snags were dealt with and our customer service contact, Barry, was truly excellent. We later had some paperwork issues in conveyancing and I cannot praise the Exeter office staff enough, especially a brilliant lady called Karen. They understood our difficulties and helped us sort them out really quickly. So I have no complaints- and the people we dealt with were always really helpful.

Mark · 27 August 2021

★★★★★ 1/5

Trustpilot

Bought a new build in Washington 5…

Bought a new build in Washington 5 weeks ago put us under great pressure to get the completion completed threatened us with taking the deposit contribution when it was out of control. Completed the exchange on the 15th of July had problems from day one with carpets, snagging issues that have still yet to be completed, the quality of the finish is very poor. Once they get the money off you they are not bothered and don’t care afterwards. I would avoid buying from this company if you can.

Ross · 26 August 2021

★★★★★ 1/5

Trustpilot

Awful company - avoid at all costs

Awful company. AVOID AT ALL COSTS!Gave us 6 weeks to exchange via 'smooth move'. We sorted our side, the buyer (arranged via their broker Movewithus and via their appointed agents) lagged a little with the admin so they pulled our sale, and sold immediately to someone else. All without any communication at all before it was too late for us. We are now £1000's out of pocket. Their management is faceless, no communication. Utter money grabbing morons.

Robin · 11 February 2022

★★★★★ 1/5

Trustpilot

Bought a house off them just under 2…

Bought a house off them just under 2 years ago just before Christmas and they rushed it through so the bosses got extra an bonus.Been emailing them for well over a year now about our garden been uneven, sloped and rocks sticking up through the turf. Have been told people are coming to look at it and they haven't, we have been told they are going to sort it and then they haven't.Now they are saying that we signed off on the plan for the garden which we have never seen.Needless to say we will never buy a property from them again.

Ben · 17 August 2021

★★★★★ 3/5

Trustpilot

Things are improving.

Things are improving.When this company’s top people become aware of their problems, they do to do something to improve. I’m happy to see things are improving.My experiences with different departments of this company are different. In general, the site workers and site managers are good. The Customer Care Dept. is sometimes careless. They can help for small easy things but refuse to help for something trouble. The front-line Sales people are lazy. They just try to avoid doing things to help the customers. They have no sense to improve their company reputation. I don’t say they cheat but sometimes they tell small lies to avoid doing things even that’s their responsibility to their company and to the customers.

WHT · 15 August 2021

★★★★★ 1/5

Trustpilot

2 weeks later I've still not heard back about my offer

linden homes. bovis homes. vistry. they're all the same owners and merged into one big mess.bovis homes, vistry. they're all the same. I gave an offer for an apartment at brunel street works in canning town and it took a week of chasing to hear back with a counteroffer. Within 30 minutes I replied - this was 1 week ago. How pathetically lazy do staff need to be? and how useless are the people employed here that this is how they act when they are trying to sell a property...NOT a property they've sold and now don't care about. This is them not caring about selling the property in the first place. Talk about a red flag. If this is the pathetic level of service when selling imagine what it would be like in the aftersales.I've had to chase these clowns and no one came back to me. No one chased. No one bothered. Then 1 girl responded saying she'll chase up an answer on Monday - it's now Monday evening. I don't know who the bigger fools are - the staff or the people running it but it's clear the employees just scroll on Instagram and pass time until they can go to the pub. hands down the biggest disgrace I've come across in property and customer service

Ali · 9 August 2021

★★★★★ 1/5

Trustpilot

Linden make poor business choices in using First Port!

We moved into our house in Oct 2018. We were full of praise for them getting us in so quickly with very little hassle. However, things since then have gone downhill. For one the property management company that has been used, First Port are beyond awful. Have charged us extortionate rates for very little maintenance. Two weeks after moving in the pavement slabs outside the house were broken and have never been replaced. The groundwork only seems to be a half-hearted tick box exercise and play parks never created. When called they never ring back! The house itself is what you expect from a new build with cracks emerging everywhere and doors and windows that are becoming increasingly difficult to open and close. When called to discuss this, was told this is due to the weather. Last time i checked we live in England and temperatures especially in Cornwall move very little. Poor!Linden, you should be ashamed.

Sophie · 30 July 2021

★★★★★ 1/5

Trustpilot

Hanstead Park

Hanstead Park - Bricket Wood now owned by Bovis Vistry. Still ongoing problems and issues with quite a few houses on the development. Trying to get snagging sorted is a nightmare email customer services to wait weeks to get anything sorted - or is that proving how many properties have snagging issues that they can't cope with the problems. Seriously need to sort out existing problems before selling anymore houses on this development. if buying here make sure you get a professional snagger or a good tradesman that knows what to look for. Take this as a warning !!!

Hannah · 11 July 2021

★★★★★ 1/5

Trustpilot

Very little care for customers and their experience

Some very poor finishing on our London flat exacerbated by sub-standard work to address way too many snagging issues. Months waiting for problems in communal areas to be resolved (still waiting). A meeting to discuss outstanding problems diarised at the convenience of and by their SMT not attended. No explanation or apology and four follow up messages (email and phone) about the missed meeting completely ignored. A company which seems to care very little about its customers and their experience.

Kieron · 30 June 2021

★★★★★ 2/5

Trustpilot

Look out for details and their Partnership with FIRST PORT

Homes are nice looking but look out for the details that are rushed and scratched windows which you may only see when the windows have been cleaned (they take no responsibility) Many of their workers do surface jobs ( I found rubbish behind floor boards ie. empty cans/silicone tubes). One of the building managers however, was great and tried to help as much as possible to individual flats as he acknowledged some issues, but seems the HQ is far off and disconnected to their buyers.Another reason to consider buying from Linden, is their partnership with FIRST PORT management firm. I suggest you read the comments about First Port and note what you sign on when purchasing as they will send you invoices for little things without explaining what it is and suddenly paying almost double of what you signed up for. It is a nightmare to deal with and not worth the hassle of expensive service charges where you are better doing everything yourself with your neighbors.

Cathrine · 27 June 2021

★★★★★ 1/5

Trustpilot

Unkept sites

I had called to try and book an appointment at the Salisbury development, was promised a call back 2 times, never materialised. So myself and husband took a drive out to the estate to have a look. We drove round the entire estate and it was awful, overgrown with weeds growing through cracks in the roads, on peoples drives and pathways. I initially thought someone had thrown paint over some of the doors, however it transpired the paint on the front doors to new builds was peeling off.If the developers don’t care about keeping the site looking it’s best to sell properties, then I feel they certainly don’t deserve my or others peoples business.I haven’t even seen inside one of these properties, and I certainly won’t be going back to view even if they did ever manage to pick up a phone to return my call.

Fi · 20 June 2021

★★★★★ 1/5

Trustpilot

‼️ DO NOT BUY FROM THIS COMPANY ‼️

DO NOT BUY FROM THIS COMPANY!!!! They miss sold us our property!! We moved into our linden homes house 3 years ago now, paid full price and was sold a house with sole access to our drive, we had over 200 snag issues on the house including structural brickwork issues. So Lindens agreed to pass us the access road to our drive in compensation for all of the problems, 2 years down the line they have inserted a gate onto our neighbours property creating what was sold to us as sole access into a communal access which means we get frequently blocked in or out of our drive daily and creating a whole world of problems for us! We explained to lindens that not only if this very frustrating but this is dangerous for us as our daughter suffers with life threatening seizures so we need clear access at all times! As usual they just don’t care at all!! They have now backed out on their deal with us, haven’t completed any of our snag issues, this was supposed to be our forever home and they have left us with a drive that we are blocked into daily, and a house that is falling apart, we are living in complete misery! Even after legal action they are still refusing to fix the issues they have created,Customer service is shocking And the salesman are liars! All this company cares about is your money!

Holly · 9 June 2021

★★★★★ 1/5

Trustpilot

ABSOLUTELY TERRIBLE COMPANY. STAY CLEAR.

After waiting 2 months for a plot to be released & weekly contact with the sales team. The plot was given away to someone else without being released. Just to add to this they didn’t even let me know. I was so upset until I decided to read reviews on linden homes. Now all I can say is thank you for all the bad comments, the relief is overwhelming that we have had such a lucky escape. Would never waste my time with this company again.

T · 4 June 2021

★★★★★ 1/5

Trustpilot

BUYER BEWARE - Do NOT Buy from Linden

Anyone even thinking of buying one of these shoddily built houses, first Google 'YVETTE DAVIS LINDEN HOMES' to see the truth of how these #LifeWreckers behave once they have your hard earned money. I see they are building in Basingstoke, Hounsome Fields ..#BUYERBEWARE do your research and don't make a mistake that will ruin your life. 'YVETTE DAVIS LINDEN HOMES'... please do yourself a favour and Google it. I wouldn't wish my 5.5 year hell on any innocent new home buyer.

Yvette · 25 May 2021

★★★★★ 4/5

Trustpilot

Explaining construction

Hey guys seen alot of issues raised as a construction worker myself, I van see that the main issue isn't what linden deal with unfortunately they have to bring in plumbers brickies and the general finishing of the builds. As to play Park review I was looking at a house myself if you actual drove down the road you would of seen it, do apologise for the rant just saw alot of bad feed back which isn't there fault if you moved on the frist block of houses and there's issue then they have to get in touch with each individual company that the issues fall under. They can't help time deal on this point

Courtney · 8 May 2021

★★★★★ 1/5

Trustpilot

DO NOT BUY

Do not buy in Glen Parva. Building on toxic landfill. Bet they will gloss over that one! Planning permission refused repeatedly locally. Finally central government overturned decision. All very dodgy. Feel sorry for people who end up living there.

Lottie · 20 October 2024

★★★★★ 1/5

Trustpilot

Do not buy on the development it says…

Do not buy on the development it says there was going to be a play park as their isn't any round here and for us that was important due to having kids. We had to pay a lot of money out to have garden re done as linden didnt wanna know cant open windows properly and all my floor down stairs is scratched and linden will not take responsibility. With all these bad reviews why are people still buying of them that's why they dont give a dam because they know people will still buy

Amanda · 23 April 2021

★★★★★ 1/5

Trustpilot

No respect once you’ve bought. Buyer beware!

Having initially given 5 stars I’m sadly reducing this to one.Verbal abuse from the site manager. 20 snags outstanding one year on. Impossible to sit in my garden in the summer due to the site kicking sand up like a Sahara desert storm. Site manager thought it acceptable to take (he said he borrowed it when confronted) my neighbours wheel barrow. Then gave me a load of abuse when I went to find who’d taken it. Shocking treatment or customers and lack of respect. There’s a Barrat Homes site next door in Doncaster; I’d look at buying one of those and give Vistry/Linden a wide berth.

Richard · 16 April 2021