Trusted Agent profile · Luton, Bedfordshire
Verified
★★★★★
222 reviews across 1 platform
212 Marsh Road, Leagrave, Luton, Bedfordshire, LU3 2QW
Part of Taylors Countrywide, see every office.
Taylors Countrywide's office in Luton, Bedfordshire, at 212 Marsh Road, is rated 4.5 out of 5 across 222 reviews on 1 platform, including 222 Google reviews rated 4.5.
Every review we hold for the Luton office, from every platform, shown as written. First names only.
5/5
GoogleWe would like to thank all the staff for all their help to us. They have been so amazing and making the sell of our house easy during this time of pandemic. They never fail to update and commmunicate with us. Good luck to all of you.
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service from the team in purchasing the property. Espically Ian, Ifzal and shah were helpfull and made the process go smoothly. Would recommend.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleIan at Taylors recently sold our property. His detailed local knowledge was the reason we chose Taylors. Through the sale he and the team were helpful and responsive. There are always issues that come up during the process, but they navigated us around them.PositiveResponsiveness, Professionalism
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
5/5
GoogleI have been really impressed with the amount of support I received from the Taylors Team especially from Ian Causton. Great professionalism as they made my buying experience so easy. Thanks and God BlessPositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your wonderful 5* review! Best wishes, Lucy, Customer Relations
1/5
GoogleUseless if you are a landlord. They don't follow any procedures, which makes dealing with them very difficult. As a result we are having to evict the tenant because of Taylors mistakes. Not very good if your are a tenant either. I suppose for Taylors they don't care as they already have their fees.
Hello, Customer service is important to us and I am sorry to see that you seem dissatisfied. Please contact us at review@countrywide.co.uk so that we can understand the nature of issues you experienced and so that we can look into the matters you have raised. Kind regards, Scott.
5/5
GoogleA big thank you to all the staff at Taylors marsh road office they went the extra mile to make sure our sale went through successfully . I would definitely recommend them to anyone buying or selling a property . Great team and very professional in everything they do.
Thank you Chris for your wonderful 5* review! It is great to read that you have had such a brilliant experience and would recommend our professional team to anyone looking to buy or sell. Best wishes, Scott
5/5
GoogleThough sale of property went slower than would wish, staff at Taylors were very responsive and proactive in pushing the process as much as they could which provided us with encouragement of their commitment to us. - Will defo use againPositiveResponsiveness
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleTaylor's have been brilliant! We had our house on the market with Taylor's and found our dream house. All staff were friendly and most importantly very professional. Ian (manager) was a pleasure to deal with and always made time to answer all of our questions! Thank you!
Thank you Sham for your wonderful 5* review of our dedicated team. It was great to read that all staff were friendly and professional. Best wishes, Emma.
4/5
GoogleI have got to start by congratulating the Branch Manager, Ian Causton, for his attention to detail, thorough knowledge, and calm, professional approach. Without his leverage in acting with / towards ALL the relevant links in the chain, I have no doubt matters would NOT have been brought to what transpired to be a very satisfactory completion. Why not 5 stars? I feel there is [as is often the case] a need for some of the negotiation team to learn how to "curb their enthusiasm to CLOSE at all costs" when a customer's SPECIFIC REQUESTS are clear, concise and to the point. Had we been persuaded by some of the patter it may well have cost us severely! My honest advice would be, if your circumstances allow you to, that you stick to your guns on price and don't be persuaded into accepting a short-change deal That aside, our overall experience is one of satisfaction. Taylors matched our property to the correct client, we got what we wanted and are happy to see a lovely family move into the home which we have enjoyed and grown with for nearly thirty years. MANY THANKS TO IAN CAUSTON.......A PERSONABLE PROFESSIONAL!!
5/5
GoogleBig thank you to mortgage advisor Ifzal who helped us efficiently through the process. Will definitely be using him again in future :)
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThese guys genuinely try their best for you. I would definitely recommend doing everything in house, we've gone with their in house mortgage adviser and it's made things so easy. Apart from filling in a few bits of paperwork, everything's been done by them or the solicitors so it's nice and easy. Once they know what you like and don't they narrow down what they show you. We haven't had any issues what so ever.
5/5
GoogleExtremely professional and very supportive service from David via Countrywide in arranging our new mortgage . Always kept up to date and nothing was too much trouble . We would not hesitate to recommend him and their services to anyone . Thank you!
Hi Elaine, thank you for your kind words and 5* review. Best wishes, Emma.
5/5
GoogleI recently purchased a property through Taylors and found the staff to be helpful and supportive throughout the process. I would not hesitate to use them again should I need to.PositiveResponsiveness, Quality, Professionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleVery pleased with the service. My sale encountered a number of problems but ian rose to the challenge and negotiated a good deal on behalf of the seller.PositiveResponsiveness, Professionalism, Value
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleThe agent doesn’t give equal opportunity to all buyers . They only deal with people who get their mortgage through them. They said that they like to keep things in-house. I had my mortgage arranged by myself and they would not arrange a viewing for me. I think this appalling.
5/5
GoogleGreat service from Ian/Taylors from start to finish. Kept all stakeholders engaged and proactively managed the whole process. Highly recommended, you wont be disappointed!PositiveResponsiveness, Quality, Professionalism
Thank you for your excellent 5* review and recommendation. Kind regards, Lucy, Customer Relations
4/5
GoogleA good team of staff. Demonstrated a good level of understanding with relation to the sale of my property. I am generally pleased with the outcome and would if required contact them for a similar issue.
Hi, Thank you for your lovely comments. I have passed your feedback to everyone involved at Taylors, Leagrave Many thanks.
5/5
GoogleExcellent service and very professional there were no hard feelings when I decided to buy with another estates agent and they kept a line of communication active incase sale falls through. Very good.
Many thanks for the amazing 5* review of your experience with our local Taylors team. Kind regards, Lucy
5/5
GoogleAs a first time buyer the guys made the whole process easy for me, kept me informed and took time to explain everything. I would definitely recommend this agency. Thanks again Taylors
Thank you Julia for the 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy.
5/5
Googlethis agency has shown its professionalism in what it does. I thank you in particular to Miss Sophie Ellingham who really helped us a lot in finding a home. Thanks Taylors
Thank you Andrei for your wonderful 5* review. I am glad that Sophie was able to help in finding you a new home. I shall pass your kind comments onwards to the whole team at Taylors in Luton. Kind regards, Scott.
1/5
GoogleHad worst lettings experience in life would never recommend to anyone. Their staff is very rude specially Amy! this place has zero customer service for huge amount of fee.
Good morning Annie, Thank you very much for taking the time to leave us this feedback. I'm sorry to hear that this was your experience but I do appreciate your comments as these have been passed on to the Regional Performance Manager to address with the branch. If you would like to discuss this in more detail at all please email us at review@countrywide.co.uk Kind regards, Lucy.
5/5
GoogleI was kept well informed at every stage so the whole process went smoothly.
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleProfessional, friendly, always answer the phone, nothing is too much trouble. Very impressed. Ian very attentive and helpful. Thank you all.
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleExcellent service received from David Shepherd, the mortgage advisor at Taylors. He absolutely exceeded my expectations, and I definitely will be using his services again. Thank you!
Thank you Miriam, I will pass your comments on to David. Best wishes, Mark
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Taylors Countrywide's Luton office has 222 reviews across 1 platform: 222 on Google.
Taylors Countrywide Luton is rated 4.5 out of 5 across all 222 reviews, and 4.5 out of 5 on Google from 222 reviews.
Taylors Countrywide Luton, 212 Marsh Road, Leagrave, Luton, Bedfordshire, LU3 2QW.
