Trusted Agent profile · Luton
Verified
★★★★★
104 reviews across 2 platforms
42-44 Wellington Street, Luton, LU1 2QH
Part of Northwood, see every office.
Northwood's office in Luton, at 42-44 Wellington Street, is rated 3.7 out of 5 across 104 reviews on two platforms, including 86 Google reviews rated 3.4.
Every review we hold for the Luton office, from every platform, shown as written. First names only.
5/5
allAgents"Northwood have provided an..."
Northwood have provided an excellent service to me over a number of years. They have looked after a property for me on a "fully managed " basis. They are an experienced well managed team, without exception they are a pleasure to deal with. This firm has very good staff retention so it is nice to have continuity and speak g with the same people. In summary, I fully recommend this firm
5/5
GoogleI am absolutely delighted to have rented my home through this agency. The entire process was exceptionally smooth and hassle-free. Their keen attention to detail and genuine willingness to address any challenges we faced ensured a seamless … More
1/5
GoogleNorthwood is cheater they are taking holding deposit and rejecting applications because of small Reasons and finding reasons to reject the application. I lost my holding deposit they didn’t even informed by email regarding the holding fee deduction prior to the procedure. I think this is the first agency taking holding deposits when application rejection happen. Northwood suppose to take only few charges that would be reasonable price . I am so frustrated.NegativeQuality
1/5
GoogleI wouldn't recommend anyone using this state Agent the worst state Agent in Luton.
5/5
allAgents"Molly was a great..."
Molly was a great help from start to finish. Great communication and helped with all queries. Lovely move to our new home
1/5
GoogleNorthwood is cheater they are taking holding deposit and rejecting applications because of small Reasons and finding reasons to reject the application. I lost my holding deposit they didn’t even informed by email regarding the holding fee deduction prior to the procedure. I think this is the first agency taking holding deposits when application rejection happen. Northwood suppose to take only few charges that would be reasonable price . I am so frustrated.
1/5
GoogleAvoid at all costs, a complete waste of time. The staff is rude and unhelpful. I had a toilet leak for the second time in the past two years of tenancy; they are refusing to fix the crumbling ceiling in the kitchen. In May 2020, I had a problem with my central heating, and it was fixed within three weeks (after contacting the Environmental Health Agency at LBC), which is completely below standard. For Polish-speaking people, beware: even though the agency employs a Polish woman, you'll still encounter more unpleasant situations, from denials of repairs and refusals to administrative problems. This is one of the worst agencies I've dealt with in the UK.
5/5
GoogleOnce I moved into my new home, the support from Northwood didn't stop. Any maintenance issues were promptly dealt with, and they consistently checked in to ensure everything was to my satisfaction. Their dedication to ensuring a comfortable living environment truly sets them apart. Overall, I cannot recommend Northwood highly enough.
5/5
allAgents"Friendly, courteous, and..."
Our property was formerly managed by a long-established family-run estate agent. We had an excellent relationship with them, so we were mortified when the owner decided to sell the business. Northwood had a hard act to follow! But they have been a worthy successor, despite our initial apprehension. Everyone in the office is friendly, courteous, and very efficient. We highly recommend Northwood to any prospective buyer or tenant.
5/5
allAgentsi have recently been
i have recently been fortunate to use belvoir luton .i was impressed with the cutious proffesional way that i was dealt with .Adrian is commited to providing a top quality service and is always available to give good sound advice excellent
1/5
GoogleAvoid at all cost! Absolutely useless and incompetent staff. They booked me for a viewing at 10.45 and cancelled 15 minutes before after I had travelled 2 hours to the place. They then rearranged to 1pm. I arrive at the property and no one is there. No phone calls or contact number given and the office closes at 1. Called the building manager who wasn't even aware of a viewing. Very poor customer service and communication. They really don't care about their customersNegativeQuality, Value
5/5
allAgents"My experience with Northwood..."
My experience with Northwood has been nothing short of commendtions. I like the way they are are organised and prompt in their response. The willingness to assist is impeccable and their staff are courteous. Marta, you are doing a great job. Keep up the good work.
1/5
GoogleWe were previously looking at this estate agent as we are looking to move but now we refuse due to their disgusting behaviour! I have a flat basically next door to their building and pay £160 a month to park by here. Upon arriving home from my 13 hour night shift on in extremely busy hospital department, I pulled up on the public land at the back of their property to wait for my partner who I had to take for an appointment. While waiting, an extremely rude member of their staff informed me I was in someone’s parking space despite there not being spaces marked out and no signs anywhere? To add to this, there was plenty of spare room to park. Too tired to argue I politely moved out of the way and waited in my car for my partner to come out. After waiting for a couple minutes I pulled up out of the way, in front of the gates of another business that I knew was not yet open to run inside my flat and see what the hold up was. As I arrived inside my flat my partner was ready to leave but we decided to wait and two women came out and started to show disgusting behaviour for grown adults who are meant to be representing a company. We filmed these individuals use some sort of spray to stick multiple unnecessary notices to my car. I understand if they want to park there but one note under the windscreen wiper would be sufficient; vandalism was unnecessary! The notes stated that the land was private property and they pay to park there but since it’s a back alley with not signage I decided to investigate these claims and have been informed by the council it is public land and not owned by any business. Therefore, I believe their behaviour was childish and not what a respectable business should be doing. The note also stated that my parking several metres away from any of their buildings, property and vehicles was affecting their business, but I find it more believable that it’s the unprofessional and childish employees they have vandalising and smoking out the front of the building, in front of potential customers, the issue with their business. I liked to think this was an okay company but now I refuse to give them any acknowledgement due to their rude, lying and unprofessional staff. The vandalism on my car caused damage that needed paying for as the spray they used would not come off and glass will have to be replaced. I have reported their behaviour and the appropriate measures are being investigated and hopefully put in place so I can claim back the money I’ve lost and show them the consequences of their actions. Whether they take this seriously or not is unlikely as it seems to be a bunch of children working there!
5/5
allAgents"Excellent communication and..."
Excellent communication and processes, well handled and completed by Marta Merch
I was very happy with the Northwood team, especially Marta, who was extremely competent from start to finish. Marta made the whole property process straightforward & I knew where I stood, from start to finish. Excellent work from the Northwood team & very happy with the service.
1/5
GoogleWorst estate agent ever found. Don't rent from these people, they have a funny rule which is if you have been with your current employer less then a year they ask for grantor. It doesn't metter if you earn 200k a year or more. Very stupid set of rule. Don't pay deposit, they are thief. Use different agent. Useless company.
5/5
GoogleIve been tenant with Northwood for over 10 years and never had any major problems, lovely staff. I wish everyone who is giving a bad review would try to work a day as estate agent 😅 …
5/5
GoogleLovely team, response time to inquiries was prompt and moving in process very seamless!
1/5
GoogleLook at all these negative comments and reviews are they not embarrassed? 😂 they took the piss with everything they are so slow I would never recommend this company to anyone , hence why their star rating is only 3 it just goes to show what they really are, thank the lord for all the people exposing their true colors …
5/5
GoogleWhenever I call they always very quick especially Kira really helpful.
1/5
GoogleI am not someone to complain and make negative comments unnecessarily but this agent will deduct from your deposit for wear and tear which is not allowed!. I am currently taking legal action against them! Be careful of them.
5/5
GoogleThe whole team is amazing! Thank you for everything and highly recommend them!
5/5
GoogleNorthwoods provide an excellent service which has been second to none. They have looked after me for over 15 years and have always been both professional and personable.
5/5
GoogleI have used Northwood’s for over 10 years for all my rental properties and they are highly recommended. Professional, friendly and reliable people and hassle free!
5/5
GoogleIt was a pleasure working with Northwood. Fast answers and nice ladies
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