Every review we hold for the Luton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have rented through several letting agencies over the years, and I can honestly say that this has been the best experience I’ve ever had.
From the very beginning, the whole team was professional, kind, and incredibly helpful. They always replied to my emails quickly, answered every question I had, and made the entire renting process as smooth and stress-free as possible.
Whenever I needed assistance, they were always available and genuinely cared about helping me. Their communication was excellent, and I always felt supported and valued as a tenant.
Thank you so much for everything you’ve done for me during my tenancy. I truly appreciate all your hard work and kindness. I wouldn’t hesitate to recommend this agency to anyone looking for a reliable, professional, and caring letting agent.
Wishing the whole team all the very best!
Francesca · 2 August 2026
★★★★★ 1/5
GoogleFound a property they advertised after paying holding deposit and sending all paperwork through they come back to say its no longer available! Why would you even advertise a property if you aren't sure it will be available to rent a said date, they advertised it would be available at a specific date! A very amateur approach! Wasted lot of time coming from London and more to then be told this. Amateurs !
Nizar · 13 November 2025
Agent replied · 13 April 2026
Dear Nizar,
Thank you for your review. We are very sorry you feel this way, and can understand the disappointment caused.
Unfortunately, as was explained, the tenant who was vacating the property that we had up for rent cancelled their notice at the last minute due to their house purchase falling through. As they remain the legal tenant, there was nothing more we could do in this situation.
All we could advise was that we keep you informed, and let you know if a similar property become available. Your holding deposit was refunded and any information provided was disposed of.
It costs our small business to list the property on Right Move and Zoopla, then to carry out multiple viewings of a property, and for our admin staff to assess the paperwork and carry out the required referencing checks. We would not be exerting this time or effort if we did not have the intention to rent the property, and so were also disappointed that the rental was not able to proceed.
We wish you all the very best of luck going forward, and hope you were able to locate a suitable accommodation.
★★★★★ 5/5
GoogleWe have used Luton Heights to find us a tenant for our 11 bedroom HMO for many years and our contact has always been Ray and he has been absoultely brilliant, Ray always keeps us fully updated on all feedback and time and time again he has managed to find A1 tenants. I can recommend him enough and again he has just found us a suitable tenant so thanks very much Ray and the team.
Spencer · 23 August 2024
★★★★★ 1/5
GoogleWorst agency and service from the office staff. They charged me 70£ from the holding deposit for doing just a viewing and nothing. Totally unworthy agency and awful people. I strongly don’t recommend this agency
Suresh · 23 April 2026
Agent replied · 23 August 2026
Dear Suresh,
We are sorry to hear that you are unsatisfied with our service.
As we explained, we were unfortunately unable to proceed with your application on this occasion as you failed to meet the affordability criteria to rent the property. As an agent, we are duty bound by law to confirm that all tenants are able to comfortably afford the property they are renting. Following your visit to the property, you were asked a number of qualifying questions and asked to complete an Application Form. This form asked you to confirm a number of details that enabled us to get a good idea as to whether you would be accepted.
Based on the information you provided, we chose to proceed, and so asked for you to pay a deposit of one week's rent while we carried out our referencing checks.
This holding deposit offers security for both the tenant and Landlord. This deposit allows us to take the property off the market, and reserve it for the candidate. If the Landlord chooses to rent the property himself for reasons not associated with your application, then this will be returned to you in full. If you pay the deposit and change your mind in a few days and decide not to proceed with the property then this amount will be withheld.
On the other side of this, if you fail our referencing process due to undisclosed or misleading information on your Application Form, then a deduction of £30.00+VAT per person will be taken from the holding deposit to cover our credit checks and referencing charges. The remaining balance would then be refunded to you. This is stated on the Holding Deposit Receipt that you are given and asked to read before making payment. After reading these terms you chose to proceed.
We then proceed to pay for our referencing checks to be carried out. Unfortunately, during the course of your referencing checks it was found that the information supplied on your application was not quite accurate, and meant you did not meet the minimum threshold criteria to rent the property.
As we had paid for the reference checks, the cost of these were to be deducted from the holding deposit, as stated on the holding deposit receipt that you read at the start of the process. The remaining balance was refunded to you immediately. We feel it unfair that you feel this balance was withheld for 'doing just a viewing and nothing'. The balance was withheld to cover just the references that were ordered based on your applications, and do not even take into account my staff's time processing your application.
We wish you the best of luck in your search for a suitable property, and are sorry we were unable to help you on this occasion.
★★★★★ 1/5
GoogleVery poor service. They practice Gazumping. They did not take me to the venue. They promised to give me the link to the venue but failed 3 times. They lost the keys to the flat for the viewing and were later than Elvis.They played me off a couple viewing the property at the same time. They did not get back to me.
They're based in 'Cheapside' which totally makes sense!
If I were you I would swerve this company!
M · 13 January 2026
★★★★★ 2/5
GoogleThis is my experience.
I was their customer for almost 4 years and changed 4 properties. I never had big issues even though they are way less than perfect.
I have always been a great tenant, never a late payment, never caused a trouble, always been respectful and always left properties shining clean. Together with my friends we brought lots of new customers to their agency cause seeing what’s around they are the best of the worst.
Everything was ok until I moved into my previous flat.
They rushed me and my flatmate to sign one year contract with the promise they would get the flat furnished for both so we signed. Two days before moving in I met one of the team at the mall and smiling she told me “by the way one you has no bed and no wardrobe”. Rent was already expensive for the average of Luton, we had to spend extra money to get what needed not to sleep on the floor. They made us sign 1 year contract even though we said we might not stay that long saying “it’s not a problem, we’ll find someone who takes over” and here comes the robbery.
We both had to move abroad for work reasons sooner than the end of the contract as we told them at the beginning and they literally ripped us off. They found someone else to take over and still charged us half of our deposit for fees that I don’t even know if real and they still have the bravery to call this criminal act “helping us”.
In a few words, they are very smart and professional thieves. Watch out!
Bartolomeo · 28 July 2019
Agent replied
Dear Bart,
We have been transparent about this matter and have privately answered every query you had. We are very disappointed to read your comments when in the end, you did succeed in being released from a year’s contract right on time for your transfer which meant you did not have to spend unnecessary money nor risk legal proceedings. That you wish to focus on the agreed financial cost rather than the smooth outcome is unsettling.
But more importantly, we are deeply saddened that after 4 years with us, in 4 different properties, you were offended to the point of making serious accusations, damaging and defamatory comments about Luton Heights. We wish you would reflect upon these 4 years and how we also helped on other issues which had a more favourable outcome for you.
We hope that in time, once your frustration is appeased, you will reconsider your words as we always wish that our tenants have a happy experience with us.
We all wish you the very best in the future.
Luton Heights Ltd
★★★★★ 1/5
GoogleVery poor service. They practice Gazumping. They did not take me to the venue. They promised to give me the link to the venue but failed 3 times. They lost the keys to the flat for the viewing and were later than Elvis.They played me off a couple viewing the property at the same time. They did not get back to me.
They're based in 'Cheapside' which totally makes sense!
If I were you I would swerve this company!
S · 24 November 2023
Agent replied · 21 June 2024
Dear Stephen,
Thank you for your review.
We are sorry you feel this way.
You were met at the property and a viewing was carried out with you however this was a very popular property and we decided to go with the strongest candidate for the property.
We wish you all the best on your search for a property.
★★★★★ 5/5
GoogleWe rented a property through Luton Heights for several years and had an excellent experience from start to finish. The team at Luton Heights was highly professional, consistently providing clear and timely communication throughout our tenancy.
Unlike many other agencies, Luton Heights stood out for their genuine respect for tenants. They were always approachable and willing to assist with any concerns or issues that arose. It's rare to find an agency that prioritizes the well-being of their tenants as much as they do.
At the end of our tenancy, we received our deposit back in full, without any unnecessary delays or disputes, further showcasing their fairness and transparency.
If you're looking for an estate agency that values both landlords and tenants, Luton Heights is one of the few that truly lives up to this standard. Highly recommended!
Calin · 13 April 2025
★★★★★ 5/5
GoogleLuton Heights gave me the best experience so far as a tenant as my tenancy period was without any drama. Their team was so wonderful in providing whatever support that’s needed without delay. The most surprising of all is that members of the team including the likes of Katie, Ray, and Conrad continued with assisting myself and other Flatmates who needed help with finding accommodations in their new areas of assignment.
I sincerely look forward to consulting this great firm in the nearest future when it’s time to buy my first house.
Oghenero · 4 March 2025
★★★★★ 1/5
GoogleI highly suggest to avoid this agency. Beware of the initial friendliness, they seem all good and friendly, especially the boss. This is changing after you move in. Our deposit was not returned. Pictures were sent of a packet of biscuits left in the cupboard by mistake, we spent 2 days cleaning the house and as a result we didn't get our deposit. Been told that tenants after us found fleas when the reality is these tenants didn't find anything and we got out cat checked and everything was fine. When asked for proof of fleas, they sent us pictures of the carpet, which looked exactly like the same as before. We were promised new items in the house, like sofa etc, never got them after being promised so for 6 months. We asked for removal of a stinky mattress which was in the house , didn't get help so we had to remove it ourselves. They are just tricking people, all they want is money and not caring about anything else. Very sad.
Monica · 23 August 2020
★★★★★ 5/5
GoogleI have a few properties in Luton that Valerie & her team have managed for me since buying them over 8 years ago. I went with them in the first place because they’re a small friendly team & they were priced more competitively than the big chains.
Any issues I’ve had have been dealt with by the team quickly and professionally. Rent is almost always paid on time and where it isn’t they’re straight on top of it. They have remained very well priced and always go over and above to help me. I’ve had a few bigger maintenance issues that they have gone the extra mile to deal with on my behalf too.
My sentiment appears to be echoed by my tenants, all of which tend to stay for a long time. Whenever a tenant does vacate they have been quick to find new tenants.
My father also uses Luton Heights and I’ve recently recommended a friend to them, they are also very happy with the service. I would thoroughly recommend them to anyone looking for a friendly & professional letting agent.
Adam · 23 August 2020
★★★★★ 1/5
GoogleJust like many other people who previously used and reviewed Luton Heights, I highly warn anyone thinking to rent a flat.
If you scroll through their reviews and peoples opinions, you can see that its not just myself who had very similar issues with them in the past.
Valerie and her team seem extremely nice and helpful at the beginning, make a lot of promises that they'll fix something or bring something new but once you sign the contract they will completely 'forget' about you and the promises they make. As long as you pay your rent and bills they completely do not care about you.
Once you try to move out they will try to take a large amount from your deposit (usually around 60%) and make any excuse that they something is broken, that the house isnt cleaned properly and they had to spend that money to maintain its condition which is a complete lie.
I am aware they'll probably respond and try to give a professional explanation to this review however sooner or later people will find out about their scamming and its going to seriously impact their business. And I hope that happens because they are not worth your money!
Truth · 25 April 2020
★★★★★ 5/5
FacebookI have a few properties in Luton that Valerie & her team have managed for me since buying them over 8 years ago. I went with them in the first place because they’re a small friendly team & they were priced more competitively than the big chains.
Any issues I’ve had have been dealt with by the team quickly and professionally. Rent is almost always paid on time and where it isn’t they’re straight on top of it. They have remained very well priced and always go over and above to help me. I’ve had a few bigger maintenance issues that they have gone the extra mile to deal with on my behalf too.
My sentiment appears to be echoed by my tenants, all of which tend to stay for a long time. Whenever a tenant does vacate they have been quick to find new tenants.
My father also uses Luton Heights and I’ve recently recommended a friend to them, they are also very happy with the service. I would thoroughly recommend them to anyone looking for a friendly & professional letting agent.
Adam · 3 December 2019
★★★★★ 4/5
GoogleBrilliant local property agency! Valerie and Conrad - the owners - are very thoughtful and attentive. I have had a great experience with this agency in the past and that is why I've come back to them now when looking for a new property to live. Sanjaya was the agent doing all my paperwork and was in charge of my moving - always ready to push boundaries and to help me. I would definitely recommend this agency to a friend or relative that is looking to live in Luton.
Ana · 28 July 2019
★★★★★ 5/5
Googlemy experience with the luton heights team has been 1st class .I would highly recommend them. Very easy to deal with and dealt with my tenants without any issues at all. The staff there made me feel so welcome and made my life so easy , i really cannot speak more highly of them.And looking forward to deal with them for more future projects. Thank you so much to Conrad ,Valerie ,Ray ,Lara, and Sandra :)
Averof · 23 August 2020
★★★★★ 4/5
GoogleBrilliant local property agency! Valerie and Conrad - the owners - are very thoughtful and attentive. I have had a great experience with this agency in the past and that is why I've come back to them now when looking for a new property to live. Sanjaya was the agent doing all my paperwork and was in charge of my moving - always ready to push boundaries and to help me. I would definitely recommend this agency to a friend or relative that is looking to live in Luton.
Ana · 23 August 2018
★★★★★ 5/5
GoogleA fantastic, friendly letting agents in the heart of Luton. Valerie and her team are approachable, friendly and understanding - wasting no time on the business to make sure you have the most pleasant and uninterrupted place to call home. I would highly recommend anyone thinking of moving into Luton or the surrounding area to check these people first - as a first time renter they helped me every step of the way and even helped me emotionally when times were tough.
I couldn't thank you enough, take care - all of you.
TommyNom · 23 August 2018
★★★★★ 5/5
Googlemy experience with the luton heights team has been 1st class .I would highly recommend them. Very easy to deal with and dealt with my tenants without any issues at all. The staff there made me feel so welcome and made my life so easy , i really cannot speak more highly of them.And looking forward to deal with them for more future projects. Thank you so much to Conrad ,Valerie ,Ray ,Lara, and Sandra :)
Averof · 2 August 2019
★★★★★ 1/5
GoogleGuys please be careful do not rent from them or go to them they literally stole my money they’re scammer they scammed me and took 966 £ from me it’s been two months now they refuse to update me show me any proof where my money is and they emotionally distressed me please everyone be carful from this agency they’re scammer
Ken · 9 May 2025
★★★★★ 1/5
GoogleI called them 3 times and they immediately put down the phone, they even listened for a moment and put the phone right down after. Arrogant people, don't bother with them.
Rudolph · 13 January 2026
★★★★★ 1/5
GoogleVery poor service. They practice Gazumping. They did not take me to the venue. They promised to give me the link to the venue but failed 3 times. They lost the keys to the flat for the viewing and were later than Elvis.They played me off a couple viewing the property at the same time. They did not get back to me.
If I were you I would swerve this company!
S · 30 July 2022
Agent replied · 30 July 2023
Dear Stephen,
Thank you for your review.
We are sorry you feel this way.
You were met at the property and a viewing was carried out with you however this was a very popular property and we decided to go with the strongest candidate for the property.
We wish you all the best on your search for a property.
★★★★★ 1/5
GoogleI was a tenant there for more than one year and I do not recommend this letting agency as they seem very friendly at first but all they want is your money. They took 65% of my deposit blaming me for breaking stuff I did not break. I left the property clean and they still charged a cleaning fee. They even sent me a picture of one single hair to say I did not clean. They are highly unprofessional and money hungry. All they do is lie. Do not trust them.
Sara · 23 August 2020
Agent replied
It is very sad when a tenant vacates a property and does not leave it in the condition in which it was given to them, especially when they are showed photographic evidence of the start and the end of the tenancy. We pride ourselves in giving all our clients clean properties that are free from damage. We wish you all the best for the future.
★★★★★ 1/5
GoogleMy sister rented a house from them but this guys are hungry, they wouldn’t let us get the full deposit back because there was a small hair in the sink, finding excuses to give us a lesser amount of the deposit initially paid, awful experience I would not recommend this place
AK97 · 13 April 2025
★★★★★ 1/5
GoogleBEWARE BIG SCAMMERS
They tell you that you can have a property,just fill il application forms and give them a weeks rent as holding deposite,stall you by asking for more documents then they originally did,then claim youve taken too long to send them in even though its the fact that kate hasnt bothered to read your emails and she then takes annual leave ,when she returns 4 days later tells you that you have been rejected because your too late,claiming its 2 weeks but it wouldve been 48hts iff she hadnt taken leave .They keep your deposit claiming its to pay the landlord for loss of rent while youve been waiting to sign contract.
They even claim the money is for refferencing that is not only ilegal to charge you for admin fees but they get you to chase for the refferencing.
BEAWARE OF SCAMS.
Angla · 23 August 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
