Trusted Agent profile · Luton
★★★★★
42 reviews across 3 platforms
208 Marsh Road, Luton, LU3 2QW, LU3 2QW
Esquire Leagrave's office in Luton, at 208 Marsh Road, is rated 4.3 out of 5 across 42 reviews on three platforms.
Every review we hold for the Luton office, from every platform, shown as written. First names only.
5/5
TrustpilotAmina was great :)
Such a pleasure dealing with Esquire and Amina in particular :) She was so helpful throughout a quite complex transaction. Always friendly, quick to respond, and really helpful at every stage. It made the whole process much less stressful. Highly recommend!
5/5
Trustpilot“I had a great experience with Keisha…
“I had a great experience with Keisha at Esquire Agents. She was friendly, professional, and incredibly helpful throughout the whole process. She kept me informed, answered all my questions quickly, and made everything much less stressful. Highly recommended!”
5/5
TrustpilotAmina had went above and beyond to help…
Amina had went above and beyond to help me. Amazing service from start to finish, she had made the whole process stress free and everything was simple and straightforward. Very responsive and professional, highly recommend 🙌.
1/5
TrustpilotWorst estate agents ever....
Esquire is one of the worst estate agents one could opt for their journey to buy a house. I will share my personal experience in this review. Problems started since the very beginning. They keep after you until you book the deposit and then forget you completely. They won't pick up your calls or if by mistake they do (when I used to call from other numbers), their response yo your queries would be that 'we will check and cone back soon', which they never does. So, we opted to view a new development (block of flats) for a 2-bed flat being managed by Esquire. They took me to the show flat which was a 2 bed 1 bath flat. I liked it and asked for a 2 bed 2 bath flat. They told me that the flats on top floor would be exactly like the show flat but with 2 baths but they are not yet ready for display. So, based on their assurance, I transferred my £2000 deposit and booked the flat but after a week I thought of taking a look at the flat in any condition it might be in. So, I went there and found that it was not at all like the show flat. The structure was completely different with smaller windows, smaller rooms, minimal natural light, etc., something I would have never gone for. So, I cancelled it and went for a 2bed 1 bath flat instead. This all was in Apr 2022. At this point, I was told that flats would be ready by Sept.
Dear Sumit, Thank you for sharing your detailed experience. I am truly sorry to hear about the numerous issues and delays you faced throughout your journey to buy a new build apartment with Esquire. It is incredibly frustrating when a builders/developer does not live up to their promises, and it is even more disappointing when it affects your personal life and plans. Your experience highlights the importance of transparency, communication, and professionalism with all parties. It is crucial for the developers/builders to be honest about the status of a property and provide accurate information to their clients. Not doing so can lead to dissatisfaction, stress, and financial loss for all. With regards to your specific case, the basis of the deposit you left to reserve the apartment was fully explained to you from the start and you signed an agreement to confirm that the deposit was non re-fundable should you choose to withdraw from the purchase. The contract did not state any time frames as there are no guarantees until exchange of contracts have taken place. Unfortunately we as estate agents cannot control the set backs the builders/developers had on this project and no plans should have been made until exchange/completion had taken place. We also asked you provide written confirmation from either ourselves or the developer in question that stated your deposit would be returned but we are yet to receive it? If you can produce the confirmation in writing then we will happily refund you the deposit. The whole purpose of a deposit is to stop these situations from occurring. I hope that your review serves as a warning for others considering purchasing a new build and encourages them to do more research around the pitfalls and delays all new developments face. Additionally, we will take your feedback into account and will improve our operations and customer service for the future. Once again, I am sorry for your unfortunate experience, and I wish you the best of luck in finding a new home and settling in with your family. Sincerely, Imran Khan Sales Director Esquire Estates
5/5
TrustpilotKeisha’s amazing service!
Keisha showed me 3 houses and was highly educated on all 3. She knew all the details regarding the leases and service charges. I 100% recommend purchasing through Keisha!
5/5
TrustpilotI buy a house from them and is very great company …
I buy a house from them and is very great house and people was very helpful for me to choose the best location 🙏🏼❤️
5/5
TrustpilotKeisha has perfect service
Keisha really helped me to purchase my first house and she provided excellent service and i would 100% recommend
1/5
FacebookI am utterly appalled by this estate agency. We paid a deposit for a sale that ultimately fell through, and it has now been two months without any clear communication regarding the return of our money. These people are absolute crooks! Every time we try to get answers, we are passed around from person to person with no resolution in sight. We have now resorted to legal action, and I have seen many others with similar complaints. I will update this review if we ever get our money back. For anyone else dealing with this, I recommend going through small claims court. DO NOT TRUST any of the following: Paul Nan John Litaunieks Alan Herbert Edit: The owner claims they have no record of my details, despite me sending multiple communications to all of the aforementioned individuals. This is an absolutely appalling attempt to save face! Update: We have now submitted a Small Claims Court judgment and a County Court Judgment. Due to the company’s negligence, they will likely have to pay out more than they owe us, purely because they refused to return our money (pathetic!). We are now awaiting a legal order to take serious action against them. I strongly advise against doing any business with this agency as they will likely face many legal repercussions in the coming months.
5/5
TrustpilotKeisha sold my mum house
Keisha sold my mum house! She was attentive & great sales and very patient & polite!
5/5
TrustpilotHuss - Well informed top bloke.
Huss - Well to do gentleman who handled my property affairs very well. 10/10 from him.
5/5
TrustpilotGrate experience with Esquire and their…
Grate experience with Esquire and their rental team,definetly will use them again
5/5
TrustpilotI had a good experience
4/5
TrustpilotIt’s very correctly
This is good company
5/5
TrustpilotAmazing just simply Amazing
Amazing just simply Amazing.
5/5
TrustpilotHuss
Really appreciate Huss and his advice on property matters, highly recommend his service
5/5
YellProfessional service with knowledge of the market place
Excellent service from start to finish, sold and bought via Esquire Leagrave. A persevering team led by Alan that delivers a professional service. I won't hesitate using them again.
5/5
TrustpilotHuss
Great Experience
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Esquire Leagrave's Luton office has 42 reviews across three platforms: 1 on Facebook (across the whole business), 1 on Yell, 40 on Trustpilot (across the whole business).
Esquire Leagrave Luton is rated 4.3 out of 5 across all 42 reviews.
Esquire Leagrave Luton, 208 Marsh Road, Luton, LU3 2QW, LU3 2QW.
