Every review we hold for the Ludlow office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe're in the process of buying a flat…
We're in the process of buying a flat at Walton court gardens in Walton on Thames. Aj and the team have been very cooperative and helpful throughout this daunting process. They have always promptly replied to our emails and returned phonecalls. Would definitely recommend their customer service!
Neha · 4 September 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you, we will pass your feedback onto our South team.
★★★★★ 5/5
TrustpilotNew build reservation process
Great experience so far in trying to buy our first home. Crest Nichsolson team at Rowden Gate really attentive and helpful. Reservation done, fingers crossed.
Katie · 1 December 2023
Agent replied · 12 June 2024
Thank you for taking the time to share your experience.
★★★★★ 5/5
TrustpilotVery informative
We found the sales person to be knowledgeable and friendly. She was able to answer our questions quickly and efficiently.
Donna · 16 March 2024
Agent replied · 12 June 2024
Thank you for taking the time to share your experience.
★★★★★ 4/5
TrustpilotPragmatic ,effective services.
Beginning of new home journey,I have gained with a pleasure and sincerely welcome. Earnestness and helpful that I made the reservation agreement with Natalie Hallett.Also the Brooklands Park Sales Team.
Mok · 26 July 2023
Agent replied · 12 June 2024
Thank you taking the time to review a review, we are thrilled of the positive experience you had with the team.
★★★★★ 1/5
TrustpilotAwful company
Awful company. Avoid! Never buy a home that has anything to do with these people. So disorganised and the craftsmanship is shocking. Broken windows, mould, unaligned doors, damp... the list goes on and they want nothing to do with it! No responses from customer services - DO NOT BUY
Bethany · 17 March 2021
Agent replied · 12 June 2024
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
★★★★★ 5/5
TrustpilotStaff is very good and helpful
Crystal · 8 November 2024
Agent replied · 23 December 2024
Good afternoon Crystal, thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear of the great service you received.
★★★★★ 1/5
TrustpilotDO NOT BUY FROM THESE COWBOYS
DO NOT BUY FROM THESE COWBOYS. Rowan Park in South London has been beset by build problems plus no new doctor's surgery, no new community hall and the parkland is so poor Merton Council won't take it over. Living hell.
Daniel · 20 April 2018
★★★★★ 5/5
TrustpilotFriendly and Patient Team
Sam and Josh have been friendly and helpful. Naturally we have had a myriad questions but this has been no bother for them and we haven't felt rushed at any stage. I would happily recommend dealing with them to friends and family.
Emma · 6 May 2022
Agent replied · 12 June 2024
Thank you for taking the time to leave a review.
★★★★★ 5/5
TrustpilotThe lady that showed us around was…
The lady that showed us around was lovely
Toni · 5 October 2024
Agent replied · 23 December 2024
Thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear of the great service you received.
★★★★★ 5/5
TrustpilotStaff are very helpful and friendly
Manman · 4 November 2024
Agent replied · 23 December 2024
Good afternoon, thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
★★★★★ 5/5
TrustpilotClarity of explanations
Clarity of explanations, answered all questions fully
Christine · 18 October 2024
Agent replied · 23 December 2024
Good afternoon Christine, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experiences and are happy to hear about your positive experience with us.
★★★★★ 5/5
TrustpilotExcellent customer service all round!
Excellent customer service all round in this early stage of our experience with the Rowden Gate development. Have total confidence in everyone we’ve spoken to so far. Extremely helpful!
Anna · 30 July 2023
Agent replied · 12 June 2024
Thanks for writing a review and sharing your experience.
★★★★★ 1/5
TrustpilotFailed to meet Fire Regulations
Yet another corrupt and incompetent house builder. My apartment was build so poorly that water ingresses in from every window and water streams in from the balcony when it rains. I have to place buckets down to catch all the water. The block isn't even 4 years old!I had an independent inspector round, what they found was shocking. The block hasn't even been build to fire and damp proofing regulations. Crest ignore all my attempts at contacting them, I know many others on my estate having similar issues. Cowboy outfit, avoid their homes. They may look nice at first, but they aren't built to standard regulations.
Robert · 14 April 2021
★★★★★ 5/5
TrustpilotOutstanding
the sales advisor ‘Craig Forrest’ was outstanding, we had to find a home quickly, he sorted every anxiety with waves of assurance and impressive competence, looking forward to moving in!
Customer · 30 June 2023
Agent replied · 12 June 2024
Thank you for your review, Craig will be thrilled to hear your comments.
★★★★★ 5/5
TrustpilotSo far so good with reserving a plot at…
So far so good with reserving a plot at Brooklands Park, Bristol. All the team very helpful and friendly
Mr · 17 March 2024
Agent replied · 12 June 2024
Thank you for taking the time to share your experience.
★★★★★ 5/5
TrustpilotWould 100% recommend Crest Nicholson
Would 100% recommend Crest Nicholson. Diane, Sam and Darren have been great and have made me buying my first home a really pleasant experience. Thank you!
Hm · 13 October 2023
Agent replied · 12 June 2024
Thank you for taking the time to share your experience. Diane, Sam and Darren will be thrilled to hear your comments.
★★★★★ 5/5
TrustpilotI found the agent extremely helpful and…
I found the agent extremely helpful and thought the flats I was shown to be excellent.
Susan · 14 May 2024
Agent replied · 12 June 2024
Thank you for taking the time to share your experience.
★★★★★ 1/5
TrustpilotFire safety scandal
Great sales experience. Good initial after care. Sadly 6 1/2 years later we are now caught in the fire safety scandal. Facing huge service charge bills from 24/7 waking watch and the remediation bill.Crest haven’t shared their survey findings with us but agree some cavity barriers were missed. They now refuse to communicate with me even though I’ve never been rude.It’s ruining my financial future. The NHBC warranty isn’t fully paying out. They don’t seem to care now. I can’t sell, it’s a nightmare.
Rebecca · 1 April 2021
★★★★★ 5/5
Trustpilotanswered all my questions that i asked…
answered all my questions that i asked i may go back for a second look when the property i may be interested in when the plot gets released
Mrs · 20 August 2023
Agent replied · 12 June 2024
Thank you for taking a time to write a review and share your experience.
★★★★★ 5/5
TrustpilotGreat customer service
Mavis · 11 December 2024
Agent replied · 23 December 2024
Good afternoon Mavis, thank you for taking the time to share your feedback with us, we are delighted to hear of your positive experience.
★★★★★ 4/5
TrustpilotSales agent
Sam, the sales agent is cheerful and helpful. Although we only met her once but she gave us info. we need and followed up closely on email.
Hilda · 12 September 2023
Agent replied · 12 June 2024
Thank you for taking the time to share your experience.
★★★★★ 1/5
TrustpilotYet another Crest reshuffle
I bought a house from Crest as they used to have a good reputation and have numerous snagging issues (not unusual with new build) however the communication from Crest about their reorganisation has been non existent and what is being done to resolve snagging as a result is completely absent.I appreciate the need to cost cut however no need to cut off customers as well gives impression that once house sold company no longer interested which is sad as the snagging is caused by inattention from the site team which is a company problem and gives rise to loss of reputation which is not a good idea in current times.
TC · 11 March 2021
★★★★★ 5/5
TrustpilotCrest Nicholson
Crest NicholsonWestvale Park, Sales and Marketing Suite, Moy Green Drive.Jill Mckenzie & Alister Carter at the Westvale park sales office were both very helpful,friendlly & professional & made the process involved in buying a property less stressful & very smooth.Thank you both for your support.
Chandani · 4 October 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you, we will pass your feedback onto our South team.
★★★★★ 5/5
TrustpilotClaire who hosted my viewing at the…
Claire who hosted my viewing at the Picturehouse development in redhill really sold the property to me as she was very helpful and kind, extremely professional when compared to past viewings with others.
Aidan · 16 March 2023
Agent replied · 12 June 2024
Thank you for taking the time to share your experience, Claire will be delighted to hear your comments.
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