Trusted Agent profile · Ludlow
★★★★★
1,387 reviews across 2 platforms
Green, Offthe A49, Ludlow, SY8 1LS
Crest Nicholson's office in Ludlow, at Green, is rated 4.0 out of 5 across 1,387 reviews on two platforms, including 5 Google reviews rated 4.2.
Every review we hold for the Ludlow office, from every platform, shown as written. First names only.
5/5
TrustpilotVery happy with our new house
Moved in a month ago and no issues - very happy with it. High quality, great design (bathrooms and kitchen in particular and the doors, windows, in-built wardrobe... pretty much everything), good insulation, very well built, better than expected. Thank you!
Thank you for taking the time to share your experience, we are delighted to hear you are enjoying your new home.
5/5
TrustpilotAt Nine Acres
At Nine Acres, Tiptree, we have had excellent service from the sales representative, Carol Judd. All of our questions have been carefully answered at every stage of the process. We have been made to feel that a good purchasing experience is a priority to Crest Nicholson.
Thank you for taking the time to leave a review. It's great to know that Carol provided such a positive home-buying experience for you, we will pass your feedback onto our Eastern team.
5/5
TrustpilotVery friendly
Very friendly, helpful and informative staff .A pleasure to visit the site and talk about the properties Wycke Place Maldon Essex
Thank you for taking the time to share your experience.
4/5
TrustpilotCatteshall Court
Catteshall Court, Godalming . Nice development. Sales person was very informative. However 2 bedroom flat was too small for myself and adult son.
Thank you for taking the time to share your experience.
4/5
TrustpilotA GREAT OPPORTUNITY.
We were looked after very well.
Good afternoon Charles, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer experiences and are happy to hear of the great service you received.
5/5
TrustpilotSketchley Gardens
Would definitely recommend Crest Nicholson to friends, family and everyone!So excited to move into our first home, and incredibly grateful for Lucy guiding us through this exciting time! Very friendly and informative!Beautiful traditional homes, excellent advisors, what more could you ask for? Thank you Crest!
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our Midlands team.
5/5
TrustpilotCrest Nicholson Great Service
I have had a great experience with Crest Nicholson at Claybourne development. The customer service has been really good and I have always felt valued as a customer with great communication. The standard of homes is also great and you get lots of incentives included which you wouldn't get elsewhere.
Thank you for taking the time to share your experience, we will share your comments with our Chiltern team. Thank you for choosing Crest Nicholson.
5/5
TrustpilotVery helpful and informative sales…
Very helpful and informative sales person
Thank you for taking the time to share your feedback. We are committed to delivering excellent customer experiences and are happy to hear of the great service you received.
5/5
TrustpilotFrom start to finish all question were…
From start to finish all question were answered found Sophie excellent Explaining everything we needed at this time looking forward to next meetings choosing flooring etc
Thank you for taking the time to share your experience, Sophie will be delighted to hear your comments.
5/5
TrustpilotService
The rest staff have been very patient and understanding. They have helped me with the sale of my house through the smooth move and kept me informed of development of the new property.
Thanks for taking the time to write a review.
1/5
TrustpilotDisappointed
I honestly can not express how disappointing this company is. From the moment we exchanged back in March they have been nothing but a problem. We finally moved in and I thought my problems would go away but nope. They have not told us, no warning just built a load of scaffolding on our driveway to build a wall for next door. As a result we now have a damaged car, my driveway taken from me and nowhere to park. Emailed to complain to be told it will be moved but the lazy builders have gone home. My exciting new home experience has been totally ruined by this company and I would not recommend to a friend.
5/5
TrustpilotSo far my experience on the kegworth…
So far my experience on the kegworth gate site has been excellent. It has been efficient and informative. I not only feel excited at the prospect of a new home but I also feel adequately supported for the process and that all my questions will be answered thoroughly.
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you.
5/5
TrustpilotCustomer service representative was…
Customer service representative was great. Happy and smily. No issues
Thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear of the great service you received.
5/5
TrustpilotFirst home, great customer service!
The customer service has been very good throughout and any queries have been responded to quickly and in a friendly manner. We have always been made to welcome and generally the whole process has been exactly what you would want while buying a home!
Thank you for taking the time to share your experience.
1/5
TrustpilotUseless Customer Service Team.
Almost a year ago I complained about a disturbance on the Tadpole Estate. After following it up on multiple occasions the Head of Customer Service got back to me in a completely unprofessional manner with short one sentence emails saying he couldn't help, I didn't have enough information. A year later! I resent the photos I had taken and he redirected me to a different builder on the estate, despite this being a Crest owned estate. Completely unprofessional and unhelpful. Do not recommend.
5/5
TrustpilotVery generous with time and information…
Very generous with time and information about the house and surrounding areas.We got mire than what we expected.
Thank you for taking the time to share your experience.
5/5
TrustpilotGreat communication and loved the site
Great communication and loved the site! Thank you for showing us around 118 Cromer.
Thank you for taking the time to share your experience.
5/5
TrustpilotFriendly Sales Executive
The Sales Executive (Lesley) was very understanding and not pushy as some we've encountered in the past. We were undecided on two different plots (one available and one to be built). She very kindly suggested that we take our time, think and make a decision.
Thank you for taking the time to leave a review. It's great to know that Lesley provided such a positive home-buying experience for you, we will pass your feedback onto our Chiltern team.
5/5
TrustpilotWe're in the process of buying a flat…
We're in the process of buying a flat at Walton court gardens in Walton on Thames. Aj and the team have been very cooperative and helpful throughout this daunting process. They have always promptly replied to our emails and returned phonecalls. Would definitely recommend their customer service!
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you, we will pass your feedback onto our South team.
1/5
TrustpilotTerrible service
Terrible service! 0 support! Reserved a property and was informed flooring was included in the price. This later turned out to not be the case we had to find the money to do this ourselves! We were shown a door and advised that it would be ours. After exchanging we were told that this was another thing they messed up. We had to find out from a local Facebook page that our house was going to be delayed as Crest did not bother to inform us. They are trying to lie their way out of the situation by telling us they informed my solicitors. This was proved by our solicitors to be incorrect. My advice to anyone would be don’t waste your time. If you do, then hang up the phone and ensure every single detail is written down. I recently address the flooring situation and was told it was a sale error. When I pressed for further details I received the following, as crest aren’t a fan of naming and shaming I have marked the names of staff with ‘XXXXX’Dear Miss Little, Historic issues regarding XXXXX have already been addressed. A further response on this is not warranted. Kind regards E XXXXXSales Manager Crest Nicholson EasternAcademy Place, 1-9 Brook Street, Brentwood, Essex, CM14 5NQTel: 01277 693230
5/5
TrustpilotNew build reservation process
Great experience so far in trying to buy our first home. Crest Nichsolson team at Rowden Gate really attentive and helpful. Reservation done, fingers crossed.
Thank you for taking the time to share your experience.
5/5
TrustpilotVery informative
We found the sales person to be knowledgeable and friendly. She was able to answer our questions quickly and efficiently.
Thank you for taking the time to share your experience.
4/5
TrustpilotPragmatic ,effective services.
Beginning of new home journey,I have gained with a pleasure and sincerely welcome. Earnestness and helpful that I made the reservation agreement with Natalie Hallett.Also the Brooklands Park Sales Team.
Thank you taking the time to review a review, we are thrilled of the positive experience you had with the team.
1/5
TrustpilotAwful company
Awful company. Avoid! Never buy a home that has anything to do with these people. So disorganised and the craftsmanship is shocking. Broken windows, mould, unaligned doors, damp... the list goes on and they want nothing to do with it! No responses from customer services - DO NOT BUY
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
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