Crest Nicholson Ludlow reviews

★★★★★ 1/5

Trustpilot

Nightmare at Union Place, Monksmoor Park

!!Buyer beware!! Since writing the original review and reserving our plot in March 2022, the build completion date has been pushed back by a further 8 months. The original estimate was August - October 2022; then it was pushed back to November 2022; a few weeks after we were told December 2022 and the very last estimate ventured was June 2023!! 15 months to build a small, 4 bed townhouse!!!!Even with this revised estimate, no guarantees have been given; Crest are abysmal at project planning/scheduling, purchasing materials and labour management. They quote completely unrealistic timescales to rope you in and then let you down in spectacular fashion, post-reservation. From speaking to other buyers on this estate, it seems as though this is a common experience.We're about to lose our second buyer due to the delays and Crest simply don't care, now that they have our reservation fee and are selling houses with the same layout and smaller gardens for £12,500 more. Every few months, after numerous calls and emails to chase progress, I'm told we're delayed with little to no explanation and sympathy given.They've delayed the build beyond the length of a typical mortgage offer, so no prospective buyer is willing to wait/can realistically proceed to buy our existing property and enable the move. Who can blame them?! Our mortgage offer alone has gone up by £2,400, due to rising interest rates. It stands to go up by as much as £7,200 if delays increase. Our estate agent, previous prospective buyers and my family are all are pulling our hair out.Despite the ineptitude at their end and constant deferrals, Crest insist you're sold STC, otherwise they have the right to re-market the plot you've reserved. They operate with underhanded terms, weighted entirely in their favour. They're unwilling to compromise, don't find or provide fair solutions and compensation for expenses incurred, due to their incompetence. They rely on bullying buyers into thinking there's no alternative but to accept business on their terms. Think long and hard before buying from them, as it's been one of the most stressful, frustrating, demoralising processes I've ever experienced. Chances are, our sale will collapse through no fault of our own. We're devastated...

Peter · 21 September 2022

★★★★★ 5/5

Trustpilot

Very good

Very good. Sales rep was very knowledgeable and friendly. I left with all the information I needed to make my decisions

Roxanne · 23 September 2025

★★★★★ 1/5

Trustpilot

Bad CS team Bad Developer

Bad CS team, bad developer. A kitchen panel need to change and wait for a year, still yet to solve. How difficult to order a kitchen panel ? Crazy ! Whatever we write here is useless. Crest will reply you and said will follow up to get more details. email. This is social skill cox they never follow up !

Mrs · 26 March 2024

★★★★★ 5/5

Trustpilot

The sales team were very helpful and…

Elise your sales representative was very helpful and knowledgeable nothing was too much trouble which made the whole experience a pleasure

Tony · 28 July 2024

★★★★★ 5/5

Trustpilot

Not pushy and very well-informed

Helpful, well-informed and there to answer any questions without the usual verbal torrent from sales folk at these developments. Good hiring and training from Crest Nicholson!

Stephen · 28 April 2024

★★★★★ 5/5

Trustpilot

Kind and helpful staff.

Linda · 20 February 2026

★★★★★ 5/5

Trustpilot

New house

Becky and Lauren are amazing ladies very welcoming and knowledgeable nothing too much trouble

Of · 14 November 2024

★★★★★ 5/5

Trustpilot

Very welcoming

Very welcoming, and helpful

Customer · 19 February 2026

★★★★★ 1/5

Trustpilot

Terrible company leave you with an…

Terrible company leave you with an unfinished snag list. After getting in contact with customer service they have dismissed the snag list and ignored some of the items that are still outstanding

Will · 17 December 2023

★★★★★ 4/5

Trustpilot

Excellent tour with Melissa

Excellent tour with Melissa. Good use of space inside homes. Missing microwave in kitchen which will cause space issue. Steep stairs.

Geoff · 21 July 2024

★★★★★ 5/5

Trustpilot

Monksmoor Park Daventry

From the moment of first contact is phone through to the reservation process was seamless, professional and comfortable. Nothing has been too much trouble and every question answered with confidence. I have felt thoroughly at ease at each step . The sales team at Monksmoor Park, Daventry have been exemplary and have gone above and beyond.

Sarah · 17 May 2021

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service. Really explained the development well and took the time to answer all questions.

Shelli · 7 October 2024

★★★★★ 5/5

Trustpilot

Dream home

The staff at Sketchley Gardens are knowledgeable and friendly, and did everything they could to assist in obtaining our dream home.So pleased to be here, and made the move.

Michelle · 11 February 2024

★★★★★ 5/5

Trustpilot

Crest Nicholson Cannington

Not so long ago I took the best decision to visit the Crest Nicholson Cannington branch to inform myself about their offers, I wasn't sure I can even afford it, but I wanted to start learning the process, Suzi & Julie are the best agents that you can ask for, so kind and knowledgeable and professional, a absolute pleasure to work with them, plus they provided everything I needed as I am a first time buyer, solicitor and financial advisor, long story short I ended with a gorgeous house and 2 new friends, I would recommend them again and again, you won't regret it.

Cotro · 20 July 2022

★★★★★ 1/5

Trustpilot

Shoddy building work and abysmal aftercare from the customer service team

I moved into the Walton Court Gardens development in February 2022. The sales team did a great job throughout the buying process but that’s about all I can say that’s positive. Following moving in, various defects have been left unanswered by the customer service team and hours of my life have been spent emailing and phoning them to no avail. When buying a new build you pay a premium for a new property and sadly the quality of the building work is absolutely shambolic. Within the first 3 months of being a first time home owner the entire property has needed new windows throughout due to careless workmen scratching them during completing the final build, an entire repaint, various interior and exterior chips that need fixing. Now 5 months in, mastic is peeling off around the windows, the balcony doors have come loose from their framing due to not being fitted correctly in the first place and the intercom for the building seems to break every week which isn’t ideal when you need something delivered. I reported the balcony doors being unsafe and broken nearly 3 months ago and this has still not been fixed by Crest. Outside of this, the communal areas have not been maintained. Carpets are badly stained from builders walking through with muddy/dirty shoes, gardens are not looked after and windows have not been cleaned once since the building was finished in 2021. Crest Customer Services advise that they will respond to queries within 3 days. I, along with other residents, struggle to get any sort of email response within this timeframe and even after chasing up/phoning, still nothing gets resolved. My experience buying with Crest has not been a good one. As soon as they have your money they don’t want to know you. Expected better, but sadly a similar experience has been shared by many other residents as reflected in the various trust pilot reviews. What should have been an exciting first step onto the property ladder has been nothing but continued stress and frustration with the lack of help and communication post purchase.

Ami · 15 July 2022

★★★★★ 5/5

Trustpilot

Impressed!

Jill showed us around, she was very informative and took the time to show us around and answered our many questions. The properties were beautiful. Very impressed.

Customer · 16 March 2024

★★★★★ 4/5

Trustpilot

The viewing process was seamless

The viewing process was seamless. The buildings are ok with good design. Thanks to the wonderful sales executive at Bilham Lawn. I can’t wait to move into my house.

Ayanwale · 28 January 2024

★★★★★ 5/5

Trustpilot

Sophie 🤩 absolutely amazing and thoughtfu…

Sophie 🤩 absolutely amazing thoughtful and helpful. A stressful situation downsizing due to health made so much easier with the kindness and support.

Customer · 24 May 2024

★★★★★ 5/5

Trustpilot

The team made the process of buying so…

The team made the process of buying so easy and enjoyable, and I would definitely recommend Crest Nicholson to anyone looking to purchase a home in the area. Great customer service aswell.

Olu · 18 November 2023

★★★★★ 5/5

Trustpilot

Plenty of time given for viewings plus…

Plenty of time given for viewings plus time alone to think too, without feelings rushed which is appreciated. All questions answered well.

MJK · 8 June 2024

★★★★★ 5/5

Trustpilot

Very professional

Very professional Esther, was very thorough, pleasant and covered all the questions we had.Thank you 😊

Ash · 16 September 2024

★★★★★ 1/5

Trustpilot

BUY ONE SECOND HAND

Customer Service don’t follow up on reported issues with proper repairs, or at all more often than not. DO NOT BUY A HOUSE FROM THEM BUY ONE SECONE HAND

OS · 15 January 2024

★★★★★ 5/5

Trustpilot

It was a pleasure to meet Sophie today…

It was a pleasure to meet Sophie today at Green Acres, she was extremely helpful and patient, very knowledgeable and kind. I felt very safe in her hands.

SA · 5 February 2024

★★★★★ 5/5

Trustpilot

The Rowans, Monksmoor Park, Daventry

Great team over at The Rowans, Monksmoor Park, very friendly and their professionalism makes a very stressful time easier. Very informative and always keep you up to date with progress. Special mention for Sam, she was approachable for any question, whether big or small during the purchase. Great asset to the company.Thank you all.

Mr · 7 May 2021