William H Brown Lowestoft reviews

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase. At the beginning, I was assured that using their recommended mortgage adviser and conveyancing firm would make everything nice and straightforward. In hindsight, I clearly misunderstood my position in the hierarchy, as i was just treated as a money bag. The main issue was an upfront payment I made for searches. I paid the money to William H Brown with the understanding that it would be passed to Conveyancing Direct. Unfortunately, it seems to have entered some sort of financial Bermuda Triangle. I was later told I would be refunded. Lovely. Except the refund never arrived. Unfortunately, the sale still needed to move forward, so I had to pay Conveyancing Direct directly myself to ensure they could close the transaction. In other words, I had already paid for the searches once, the money had apparently gone missing somewhere between the kingdoms, and I then had to procure more money myself and pay so the sale could actually proceed. After completion, I chased the refund by email several weeks later. No response. So I called three different William H Brown agents on the same day. One told me they no longer dealt with it because the case was closed. Another kindly promised to email me instructions on what to do, which, much like my refund, never arrived. The third promised to call me back. I also found the mortgage adviser’s approach disappointing, as I was repeatedly offered additional packages and insurance products despite making it clear that I only wanted the services necessary to complete the purchase. She also made an offer at lower interest rate but neglected to lock it in. When it was time to sign things off, i found myself with a higher interest rate. The house purchase itself eventually completed, but the handling of my money afterwards has been particularly disappointing. I’m not sure what the official refund procedure is at William H Brown, but apparently it involves patience, multiple phone calls and accepting that once your money enters the building, it might not come out. I would expect much better communication, coordination and accountability, especially when you’ve already had to pay the same cost twice just to get your own property purchase over the line.

ANDREI · 2 September 2026

★★★★★ 5/5

Google

Big thank you to Kara Miller for approaching me after noticing I had been advertising for weeks for a tenant with no success. Kara with the help of Daniel and Josh @ Lowestoft branch understood my requirements and found me exactly the type of tenant I was looking for incredibly in 1 week. I really was impressed by the professionalism and the speed they delivered. I highly recommend Lowestoft team.

C · 17 October 2024

★★★★★ 1/5

Google

Unprofessional company, let down from the start. Promised a property then not got it. Enquires for requests ignored. Repairs not completed. Reported and nothing done about them. Left without a shower for days, even through they were aware of diasbled tenants in the property. Toilet was broken for days, wouldn't flush. Mould in the property. Had to go direct to landlords approved tradesman to get anything done. Property in poor condition. No photos from agent when took the property on to confirm condition of property. Took a month to receive deposit back when should be received in 10 days of vacating the property. Avoid W H Brown. They are a nightmare of a company to deal with from a tenants point of view. Would never rent or recommend them to anyone. This is actually a no star review. Unfortunately have to put one star to post review!

Sarah · 27 April 2024

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with William H Brown - Welwyn Garden City I was provided with incorrect service charge information for a property I was seriously considering purchasing. I relied on the figures advertised and proceeded with the purchase process, resulting in legal and conveyancing costs before the discrepancy was identified. What is particularly frustrating is that the incorrect service charge was later acknowledged, yet William H Brown still proceeded to put the property back on the market without correcting the service charge information. Despite acknowledging that the figures were incorrect, they refused to take responsibility for the costs I had incurred. I understand that mistakes can happen, but continuing to advertise a property with incorrect information after the error has been brought to their attention is extremely disappointing and raises serious concerns about the accuracy of the information provided to potential buyers. I would strongly advise anyone purchasing a property through William H Brown to independently verify all service charge and leasehold information before committing to the purchase.

Brikena · 28 August 2026

★★★★★ 5/5

Google

My family had an excellent experience working with this company and particularly Mr Will Tottie. He is down to earth and genuine, not the usual expected sales pitch. He listened very carefully to our parent's needs, understood their priorities and explained the process clearly at every stage. Professional, approachable and trustworthy - would happily recommend him and the company.

Tracey · 10 June 2026

★★★★★ 5/5

Google

Great customer service. Will Tottie was super helpful. Highly recommend ⭐️⭐️⭐️⭐️⭐️

Gabrielle · 10 June 2026

★★★★★ 1/5

Trustpilot

My experience with William H Brown was…

My experience with William H Brown was a nightmare. 1. The pictures of the apartment I wanted to rent was completely different from what was on the website. The apartment was a total let down 2 . I was pressured to make a withholding deposit, which at the time I was not aware that it was non refundable. 3 . Immediately after making the payment, informed the agent that I don’t like the apartment and not sure if I wanted, mind you all of this was on a Saturday, so by Monday morning I called to cancel and requested my deposit back, and that was when the horrific situation began. 4 Both the agents and the landlords are extremely unreliable, the lies they tell. 1 month after am yet to receive my deposit.🫤🫤🫤

Customer · 24 August 2026

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 5/5

Google

Turned up at the in Lowestoft and was met by Leillanii, I was not expecting to be met by the agent but she was throughly knowledgeable about the property and well informed and answered any questions that we had, and was professional throughout the viewing, and might I add smartly dressed, 10/10. My only concern is that the vendor stated to me that he requested that the viewer had their property on the market or had sold, which I have not as of yet, and feel sorry for the vendor as their wishes had not been met, but not the fault of the agent Leillanii.

Paul · 10 December 2025

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 10 August 2026

★★★★★ 1/5

Google

Tara has been extremely helpful, professional and has spent a LOT of time trying to rectify the incompetence of WH Browns so called accounts dept, which she has managed to do after nearly 2 months

Tony · 27 October 2025

★★★★★ 1/5

Google

Discourteous unpleasant young guy in Lowestoft branch encountered earlier today. I called in to request sales brochures and was met with an argumentative boastful brash sales man who insisted that they had 1. never had a listing for a property that in fact had appeared upon their website for months and had been in negotiations in July, as I had previously asked about a viewing, and..... 2."There is no falling market, I disagree" and he kept saying how much he had disagreed long after I told him that it was not worth him defending. He also told me how I should not trust official figures. Guess the bank mortgage lending figures are just a work of fiction!!! Or try the Land registry figures and look at the asking prices verses what the actual achieved completed show...... In my experience of searching for property I feel that WH Brown due tend to over value, for comparable properties listed cheaper with other agents, but look at the Reduced tags on Rightmove, there lays your undeniable answer...... And next time someone whom is in a position to purchase, having sold and ready to go steps into your branch, at least look at them without sighing and making them feel like you really couldn't be bothered Very poor show indeed and I now will not bother to come your way again........

Louisa · 28 January 2024

★★★★★ 5/5

Google

Leillanii walked us through a house in Lowestoft. She was very knowledgeable and had clearly done her research beforehand, which was a refreshing change from a lot of experiences we've had. Very helpful input on local area and schools etc., and the information package from William H Brown is good quality and neatly presented. Impressed!

Jack · 10 June 2026

★★★★★ 5/5

Google

Will, Joe and the team have been great handling the sale of my holiday home, kept me up to date and they were friendly and professional - many thanks.

D · 11 December 2025

★★★★★ 5/5

Google

It's my honest feedback after seeing the approach of different staff handling property management my recommendation after seeing professional and responsible approach of miss lynzi is high recommendation and being honest as what she said as compare to other experienced staff who never follow-up of there commitment but I am very pleased to see her approach and her support for tenants so excellent review for her honest approach Jahangir

Muhammad · 10 February 2026

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Google

Had a really positive experience with Will Totti throughout the whole process. His attention to detail and friendly, approachable manner made everything feel straightforward and stress-free. Communication was great from start to finish, and nothing ever felt like too much trouble. Really appreciated the professional yet relaxed approach, would happily recommend!

Daniel · 10 June 2026

★★★★★ 5/5

Google

Our experience with William h brown has been brilliant. Especially Kara . Kara helped us and went the extra mile to help us get our full deposit back . Can’t recommend them enough. Thanks

David · 24 September 2025

★★★★★ 5/5

Google

I have been using the Lowestoft office of WH Brown for my Rental property for many years and I have always had excellent service. Recently during an unusual, complicated and frustrating set of circumstances I needed their help more than usual. Always helpful and attentive and in particular Kara who specifically dealt with my situation. She was diligent, knowledgeable, always professional and always with a smile, a pleasure to do business with. The problem is now resolved

Andrew · 22 May 2025

★★★★★ 1/5

Trustpilot

All I can say is they are shocking

All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.

Steven · 1 July 2026

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 5/5

Google

Kim was very lovely and helpful with her mortgage advice especially as first time buyers, would definitely recommend her!

Amelia · 10 January 2026