William H Brown Lowestoft reviews

★★★★★ 5/5

Google

I really must comment about my experience with William H Brown's Lowestoft lettings department . All of whom have always been helpful, and courteous . I have got to mention Lauren Godbold though above all of her colleagues . I have had reason to contact the office several times a week , and sometimes several times a day. I'm currently in the middle of a complex section 21 process , and Lauren has liaised with me , my solicitors, the council , the tenant and even the tenant's solicitors at one point! Lauren even helped me through a tricky process of emails, photographs and days and dates while my wife and I were in Portugal , There were "time critical" tasks that Lauren carried out (which I'd only found out about while on holiday) for me so professionally, and calmly, I dont know what I would have done without her continued help in this whole process , she has been professionalism personified . I've been desperate at the beginning of a call to Lauren but by the end of it I was calm and totally reassured . Thank You .

Luke · 10 July 2026

★★★★★ 5/5

Google

I recently worked with Will during my property search in Lowestoft and I couldn’t be happier with the service he provided. From the very first conversation, he was incredibly helpful, patient, and really listened to exactly what I was looking for. Will went above and beyond to find suitable properties, arranged viewings at convenient times, and gave honest, practical advice throughout the whole process. Thanks to him, I found a wonderful home that perfectly matched what I wanted. He made what can often be a stressful experience feel smooth and enjoyable. If you’re looking for a property in the Lowestoft area, I can’t recommend Will highly enough. Professional, friendly, and genuinely invested in helping you find the right home. Top class service!

Keith · 10 June 2026

★★★★★ 5/5

Google

I cannot recommend Will Tottie at William H Brown highly enough. From our very first meeting, it was clear that Will isn’t just your average residential sales manager, he is a absolute professional who genuinely cares about his clients. The housing market can be a nightmare to navigate, but Will made the entire process feel like a breeze. He was incredibly proactive, keeping us updated at every single stage of the sale so we were never left wondering what was happening. Whenever a hurdle popped up (as it always does with property chains), Will handled it calmly, efficiently, and with a level of expertise that instantly put our minds at ease. His communication skills are top-tier, his valuation was spot-on, and his dedication to getting us the best possible outcome was obvious from day one. If you are looking to buy or sell and want someone who is honest, hardworking, and actually delivers on his promises, do yourself a favor and ask for Will. Thank you, Will, and the team at William H Brown, for turning what could have been a incredibly stressful experience into a total success!

Chloe · 10 June 2026

★★★★★ 5/5

Google

I cannot thank Will Tottie enough for everything he did to help sell my property. From start to finish, Will was professional, approachable, and incredibly dedicated to achieving the best possible outcome. What really stood out was how far he was willing to go to support me throughout the process. He consistently went above and beyond, keeping me informed every step of the way, promptly answering questions, and proactively dealing with any issues that arose. His communication was exceptional, and I always felt reassured knowing he was managing the sale. I would wholeheartedly recommend Will Tottie to anyone looking to buy or sell a property. His professionalism, knowledge, and dedication are second to none

Nicola · 10 June 2026

★★★★★ 5/5

Google

I have been meaning to thank Will for a while now. Will is the ultimate professional. He really takes the time to get under the bonnet of the customer's needs and delivers on it in a way that looks and feels so effortless (which I'm sure it is anything but!). In an industry where it can be hard to find good eggs, its been a privilege dealing with Will. He is rare indeed.

Jack · 10 June 2026

★★★★★ 1/5

Google

Awful letting agents. 1. Turned up to our new property to let and there's a for sale sign in the garden. Negated to tell us it was for sale then lied to us and said the property would only be let to landlords, however only had families view the place. 2. During the 3 months inspection advised WHB of a page full of issues including MOULD.. 4 months later still not fixed. Maintenance guy kept cancelling over Christmas. No one has sorted anything despite numerous calls to advise them 3. I have subsequently moved out and left the other tenant (my partner) to rent on his own because I cant stand how awful the place is to live in and despite numerous emails and several calls last week and the promise to call me back and im still waiting for my name to be taken off the tenancy. 4. I am still receiving rent arrears email even though I no longer live in the property Nd have advised them. Jist to add to this There is no rent arrears! My partner agreed to pay weekly direct with WHB Im getting fed up off the company's incompetence I will be submitting a formal complaint. Im hoping someone will see this message and actually have the decency to respond.

Gee · 10 February 2026

★★★★★ 5/5

Google

William H brown have been really good throughout my purchasing process ! Will in particular has been very prompt with reply’s very professional and helpful at all times making a difficult purchase go as smoothly as possible ! Would highly recommend him nothing was too much trouble with a real genuine interest in helping ! Thanks Will and team ..

Denise · 10 June 2026

★★★★★ 5/5

Google

I’ve spoken with Will Tottie at William H Brown a few times now, and he’s been genuinely brilliant to deal with. They know the market inside out and gives clear, honest advice that actually helped us make decisions. I’ve come away better informed each time and would happily recommend both Will and the team at William H Brown.

Tynorwyn08 · 10 June 2026

★★★★★ 5/5

Google

A huge thank you to Will @ William H Brown, Lowestoft who with his professionalism, knowledge, help, support and friendliness has made the process of selling so much easier for us. Will has been totally transparent and helpful, communicating regularly throughout the process and has supported us with excellent advice. Will's first visit, to view and value the property, was the reason we decided to use William H Brown as our estate agent. Many thanks Will and William H Brown.

C · 11 December 2025

★★★★★ 1/5

Trustpilot

I was the winning bidder for the…

I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP). There was initially some delay because I later became aware that the relevant person was away on holiday. Importantly, the auctioneer instructed me by telephone to wait until I had obtained my AIP before paying the Reservation Fee. I relied on this instruction and understood that I was following the process as advised by the auctioneer. At no point was I informed that my winning bid had been cancelled and was sold .I only became aware of this when I followed up with the agent yesterday and was told that the property had already been offered to the second bidder. I am therefore concerned that the property was offered to another bidder without giving me any prior notice or opportunity to proceed, particularly when I had been following the auctioneer’s specific instruction regarding the Reservation Fee. I acted in good faith throughout the process and relied on the information and instructions provided to me by the auctioneer. I did not withdraw my bid or indicate that I was unwilling or unable to proceed. I feel really frustrated about this , no proper communication.

Josephine · 14 August 2026

★★★★★ 5/5

Google

Lynzie was extremely helpful today with a query i had about my energy provided, Lynzie took the time to call the provider on my behalf and was able to reassure me moving forward. Thank you for your professionalism.

Vivianne · 10 September 2026

★★★★★ 5/5

Google

“If you ever need an estate agent who doubles as a therapist, negotiator, referee, and occasional swear jar collector, Will’s your man. He sold my house while my ex-husband was busy auditioning for the role of World’s Biggest Prick. I laughed, I cried, I swore (a lot), and somehow Will stayed patient, calm, and professional throughout. Honestly, I don’t know how he didn’t run for the hills. If he can get my house sold under those circumstances, he can sell anything. Highly recommend, though I probably owe him hazard pay. 🤣 "Five stars. Would recommend Will to anyone, except my ex.

Alex · 1 October 2025

★★★★★ 5/5

Google

We have had a very easy and stress free sale. Will Tottie and team were amazing. From the 1st phone call to put the property on the market and then to the last saying we have sold. Every question was followed up and answered. No matter if a silly question. I would highly recommend the team!!! We will definitely use you all again on the next move. Thank you all. The BUTLERS

Jonathan · 11 December 2025

★★★★★ 5/5

Google

The whole team at WHB Lowestoft have been super helpful during the Renters Rights transition period, offering sound advice ahead of time and delivering requests in a timely fashion. In particular Lindell has been instrumental in providing everything we need ahead of these changes and we very much appreciate his service.

Martin · 10 May 2026

★★★★★ 1/5

Google

My experience with William H Brown has been extremely disappointing. My property has been on the market since June 2026, and the repeated issues with something as simple as installing a selling board have shown a lack of organisation, communication, and respect for my time.I agreed to have a board from the start. Weeks passed with no sign. I raised this multiple times and was repeatedly assured it would be sorted. It never was. Even after saying I no longer wanted a board, I was contacted again and convinced to try once more, with promises of follow‑up calls that never happened. Three weeks later, I was still being asked whether the sign had been put up.This constant cycle of promises, no action, and repeated calls became frustrating and unacceptable. It made me question whether my sale was being handled properly at all, especially with no viewings taking place.I was told things had improved since my last experience with the company, but unfortunately they have changed for the worse. Due to the ongoing lack of professionalism, I have requested my property be removed from the market.I expect better from an estate agent, and I hope the branch owner reviews the service standards being delivered.

Radu · 10 September 2026

★★★★★ 5/5

Google

Porsha was absolutely amazing when it came to finding a home for myself. So so friendly, answered any questions i had in a professional matter!!

Jazz · 9 October 2026

★★★★★ 5/5

Google

I've had the pleasure of working alongside both Lynzi and Lauren while carrying out contracting work for the estate agency, and they've always been professional, approachable, and well organised. Communication was excellent throughout every job, and they were always quick to respond, clear with instructions, and genuinely appreciative of the work being done. They clearly care about providing a great service to both their clients and contractors, which makes working with them straightforward and enjoyable. I wouldn't hesitate to recommend them to anyone looking for a reliable, honest, and professional estate agency team. It's always a pleasure working with them, and I look forward to continuing to do so in the future.

Kws · 10 August 2026

★★★★★ 5/5

Google

Will was a pleasure to deal with from start to finish. Friendly, professional, and approachable, he made the valuation process easy and enjoyable. His positive attitude and willingness to help really stood out. I wouldn't hesitate to recommend him.

Daniel · 10 June 2026

★★★★★ 5/5

Google

What a fantastic team! In a matter of 36 hours from submission of my paperwork, I collected the keys to our new rental!!! Sam, Joshua and Daniel was an absolute pleasure to deal with, and nothing was too much trouble! If we ever move again, I will most definitely use William H Brown again, without any doubt. And I can recommend them highly! Great guys, thank you.

Norma · 1 October 2025

★★★★★ 5/5

Google

We would highly recommend this estate agency to anyone looking for a reliable and professional service, and a special thank you to Sharmaine for going above and beyond. An absolute credit to the team! ⭐⭐⭐⭐⭐

Siobhan · 10 June 2026

★★★★★ 5/5

Google

Will is the ultimate professional, with a good mix of empathy and really just wanting the best outcome for everyone involved. Loved working with him and still keep in touch with him to this day.

Nathan · 10 June 2026

★★★★★ 5/5

Google

I would highly recommend William H Brown to anyone looking to get their house on the market. Having spoken with several local estate agents, I found William H Brown, and specifically Will Tottie to be exemplary. Their approach was far more measured than the, at some times, pushy behaviour I was experiencing from their competitors. After we'd selected WHB, Will T was amazing, from start to finish; continuously going above and beyond to work our case and move us ever closer to completion, effectively directing the entire chain. We couldn't have asked for more. If you're looking for a reliable, trustworthy and knowledgeable group - then look no further than William H Brown and Will Tottie.

Joshua · 10 June 2026

★★★★★ 5/5

Google

Big thanks to Lindell who helped us list our house, get it sold within 2 weeks and made sure we had a smooth, easy move. Thanks so much ☺️

Yasmin · 10 June 2026

★★★★★ 5/5

Google

I called up with some queries and spoke to Sharmaine who was wonderful and went above and beyond with helping me, she was a star. Very highly recommend

Shxzalah · 10 June 2026