William H Brown Lowestoft reviews

★★★★★ 5/5

Google

A fantastic service from start to finish. Will has been our focal point throughout and would recommend him to anyone who is going through the process. Thanks again!

D · 10 June 2026

★★★★★ 1/5

Google

I had a very difficult experience with this office attempting to purchase a modern auction property. I paid a substantial reservation fee and later became aware of significant issues with the property, including structural concerns, mortgageability, insurability, appreciability and re-saleability issues that were not clearly communicated prior to commitment. The transaction was pushed via a third-party auction platform, which in practice meant communication and accountability were fragmented once the process was underway. They used extremely pushy sales tactics until I paid the fee, then all chasing abruptly stopped... Key risks relating to the property were not clearly communicated before commitment. This resulted in a devastating financial impact for myself and my family. I would caution local community members against using any agents of these modern auction methods as they do not offer the same safety nets as traditional purchases.

D · 10 May 2026

★★★★★ 5/5

Google

I’m new to renting and Josh have looked after me massively with having learning disability’s he’s made sure I understand everything and made sure I’m happy even with me being a little bit of a pain and having to have him explain more than a normal person he’s done a top quality job and made me feel like I’ve not been a pain massive thank to yo Josh would highly recommend Josh especially from William h brown gone above and beyond for my self I feel

Djmini · 2 December 2024

★★★★★ 5/5

Google

Will Tottie was absolutely great, really knowledgeable, friendly and charming guy, would definitely be using him to sell any properties i have in future.

L · 10 June 2026

★★★★★ 5/5

Google

Samuel Sykes-Drinkell - Samuel called me in Mid Oct 2024 to say he'd only been with WH B for 3 days and was there anything he could do for me. Well actually yes...other colleagues of his were unable to find the 2017 inventory of one of my buy to lets and this was a problem. He put the phone down then called back 16 minutes later to say he'd found it and he promptly emailed it. Not just for this great help but also the way he conducted himself on the phone indicated to me that Samuel is a FIRST CLASS Professional ....Thank you Samuel. Highly Recommended

John · 9 November 2024

★★★★★ 5/5

Google

Amazing service at William H Brown. The admin Sharmaine was very professional and informative, talked us through every step of the process.

Rhiannon · 10 June 2026

★★★★★ 5/5

Google

I highly recommend Will Tottie. His service and support was incredible. I will definitely be requesting Will in the future when required.

Joe · 10 June 2026

★★★★★ 5/5

Google

Kara at William H Brown’s Lowestoft branch has been amazing. She was so understanding and supportive when we had to end our tenancy early due to personal circumstances. Everything was handled quickly and kindly, which really took a lot of stress off us. Thank you, Kara, for all your help!

Maisie · 8 October 2025

★★★★★ 5/5

Google

Great Service when selling and purchasing my property. Especially Will @ William H Brown who went above and beyond from start to finish ensuring my purchase happened as quickly as possible. When there’s multiple companies providing the same service , it’s the people that matter.

Josh · 10 November 2025

★★★★★ 5/5

Google

Will was amazing to us. He was friendly, helpful, and always kept us updated. The whole process was easy, and he went out of his way to make sure everything was right for us. I’d definitely recommend him to anyone looking to buy a house!!

Reece · 10 November 2025

★★★★★ 5/5

Trustpilot

Thank you

Matthew, Harry and Tia were such a great help in selling and buying especially with some solicitor issues they helped navigate us through any stress and were so helpful all the way through highly recommend

Sarah · 26 September 2026

★★★★★ 5/5

Google

Thank you very much to Will for handling the sale of the property. Will was very helpful and dealt with all aspects of the sale in a professional manner, and I would recommend Will in assisting the sale of your property.

John · 11 December 2025

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 5/5

Google

Will is the standard to which all estate agents should aspire: Helpful, knowledgable and clearly understands the needs of both buyer and seller. When purchasing my house from WHB I am glad Will was there to help and advise.

Tupelo · 11 December 2025

★★★★★ 1/5

Trustpilot

Avoid like the plague.

We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.

Edwina · 30 September 2026

★★★★★ 5/5

Google

Kara has always been understanding and helpful with any concerns and changes, ensuring they are dealt with promptly and chasing up things when needed. I feel if there is a problem Kara is very approachable and friendly to speak to, it never … More

C · 23 October 2025

★★★★★ 5/5

Trustpilot

Callum from theDownham Market branch…

Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.

Murphy · 29 September 2026

★★★★★ 1/5

Trustpilot

I have just re registered with them…

I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..

Shandeep · 28 September 2026

★★★★★ 1/5

Trustpilot

Do not use as a Brooker!!

Used as a Brooker for my first mortgage 6 yrs ago. Used them twice on renewals as a life time member - each time paid £99 admin fee (for pratically nothing) plus broker get over £200 from lender for my application. This year, far more clued up and do not use William H Brown as brooker. They charge you £99 fee for what? (Call it admin fee) plus they get money from the lender. already. Use Mojo (excellent) or go directly to your lender (for rate deals) if you have an existing mortgage already. Cuts out all the unnecessary so-called 'admin fee' or what William H Brown call 'life time member'. Disappointed in William H Brown for taking customers naivety for granted.

Aarti · 23 September 2026

★★★★★ 5/5

Google

Had such bad experiences in the past with people from estate agencies but Kara Miller went above and beyond. She was so helpful and kind. It gives me hope when I’ll be renting out in the future. Highly recommend! She’s a credit to the company.

Benjamin · 1 October 2025

★★★★★ 5/5

Google

Thank you very much to Lindell, Tyler & the team for handling the purchase of our new property so smoothly. Lindell & Tyler were especially helpful and definitely went the extra mile to ensure this move was pushed through as quick as possible and they also took all the stress away from ourselves and handled everything extremely well. They were always on hand to answer our calls & queries - nothing was ever too much trouble and they always got back to us quickly. Both Lindell & Tyler were always very friendly, professional and helpful - we ended up being on the phone to each other most days and no matter what was happening, they always kept us in the loop and explained things very well. We always felt like our move was in good hands and cannot thank them enough for everything. Highly recommend William H Brown Lowestoft and we would definitely use them in the future.

Laura · 26 June 2024

★★★★★ 5/5

Google

Although I was a private seller Lindell at William H Brown who was acting on behalf of the seller for the bungalow I was buying, gave me regular updates and chased people when they needed chasing. Lindell was very professional throughout the whole sale and purchase. At the point of exchange and completion I thought we worked together as a team to contact solicitors and made sure we got this one over the line. Thanks Lindell and William H Brown for all your help. 5* service.

Paul · 27 May 2024

★★★★★ 1/5

Google

Unprofessional company, let down from the start. Promised a property then not got it. Enquires for requests ignored. Repairs not completed. Reported and nothing done about them. Left without a shower for days, even through they were aware of diasbled tenants in the property. Toilet was broken for days, wouldn't flush. Mould in the property. Had to go direct to landlords approved tradesman to get anything done. Property in poor condition. No photos from agent when took the property on to confirm condition of property. Took a month to receive deposit back when should be received in 10 days of vacating the property. Avoid W H Brown. They are a nightmare of a company to deal with from a tenants point of view. Would never rent or recommend them to anyone. This is actually a no star review. Unfortunately have to put one star to post review!

Sarah · 13 May 2024

★★★★★ 5/5

Google

Today, I rang was not able to get through to the sales section, I had spoke to the rentals department and a young lady named Adele was been amazing. She had assisted me with the questions I needed answers to, she did so to the best of her knowledge and tried to put me through to the sales section again, was lovely to feel listened to and not just handed off like some companies.

Luke · 25 August 2024