Every review we hold for the Lowestoft office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleI just thought it was too beautiful.
Diemerson · 3 June 2025
Agent replied · 11 October 2026
Thank you very much for your 5-star review, Diemerson! We're so happy to hear that you had a positive experience with Lisa's Homes. We really appreciate you taking the time to leave your review and wish you all the best in your new home!
Thank you very much for your 5-star review! We're so pleased you had a positive experience with Lisa's Homes. We really appreciate you taking the time to leave us a review and wish you all the best in your home.
★★★★★ 1/5
GoogleFrom start to finish we have had an awful experience.
Extremely poor communication, takes forever and a day to resolve any issues and now left the property and it's been 6 weeks and they still haven't returned our deposit.
Sick of having to chase everything up and getting the same answer "sorry I'm not dealing with this case we will contact you"
Avoid at all costs
Kdata · 7 July 2019
Agent replied · 6 July 2023
Thank you for your review Mr Leonard. We appreciate your feedback, it is important to us. We pride ourselves on the integrity of our reviews. We are sorry to see that you are disappointed with our service.
We can confirm we are currently dealing with these issues for you, we hope to get these resolved as soon as possible. If you still remain unsatisfied with the outcome of your Deposit please follow our complaints procedure.
Yours Sincerely
Lisa's Homes
★★★★★ 5/5
GoogleI have been using Lisa for a number of years now. In this duration I have always found her to be very professional and extremely reliable in everything she does. Not only Lisa but her whole team have been fantastic. I would recommend Lisa Homes to anyone who is wishing to rent there property and wants to have the comfort in knowing there property’s are being well looked after.
John · 11 October 2023
★★★★★ 5/5
GoogleHaving not gone through the renting procedure in 16 years, I can not thank Lisa's Homes enough for making it so much easier than expected, everyone I spoke to has been lovely, helpful and happily go through any questions to make my move as easy as possible. They don't judge personal circumstances and are professional and I would definitely recommend.PositiveResponsiveness, Professionalism
Erin · 27 August 2020
Agent replied · 6 July 2023
Thank you for your review and kind comments. We wish you all the best in your new home.
★★★★★ 1/5
GoogleTerrible service, rip offs, greedy never do any maintenance. Illegal, pressuring threatening tenants
DMITRIJ · 27 November 2024
Agent replied · 11 December 2024
We’re sorry to hear about your experience and would like to address your concerns. However, after reviewing our records, we’re unable to find any prior communication from you regarding this matter.
Please do contact our office directly so we can investigate and resolve this for you promptly.
At Lisa’s Homes, we are committed to providing excellent customer service to all our clients. If our office team is unable to assist you to your satisfaction, please don’t hesitate to submit a formal complaint. This will ensure the matter is escalated to our management team for further review and resolution.
We value your feedback and look forward to the opportunity to assist you.
★★★★★ 5/5
GoogleI cannot recommend Lisa's homes enough, from personal experience she has bent over backwards to help us in a time of need, lovely professional lady but with a heart of gold. Looking to rent a property, I would 100% take a look at her website !!PositiveResponsiveness, Professionalism
Anita · 27 August 2022
Agent replied · 6 July 2023
Thank you for your review!
Your feedback is greatly appreciated.
Kindest Regards, Lisa's Homes
★★★★★ 1/5
GoogleAvoid at all cost, terrible lies and ignorance !
Tekla · 27 November 2024
Agent replied · 11 December 2024
We’re sorry to hear about your experience and would like to address your concerns. However, after reviewing our records, we’re unable to find any prior communication from you.
Please do contact our office directly so we can investigate and resolve this for you promptly.
At Lisa’s Homes, we are committed to providing excellent customer service to all our clients. If our office team is unable to assist you to your satisfaction, please don’t hesitate to submit a formal complaint. This will ensure the matter is escalated to our management team for further review and resolution.
We value your feedback and look forward to the opportunity to assist you.
★★★★★ 5/5
GoogleExcellent and proactive support from Lisa and her team to find a suitable Tennant from marketing to the Tennant moving in all within a 2 week period. Great result for all involved. Thank you to theteam at lisa's homes, highly recommended.
Jon · 8 December 2022
Agent replied · 6 July 2023
Thank you for your review Jon, have a great weekend.
★★★★★ 5/5
GoogleLisa and her team have just completed finding me tenants for 3 empty properties. I can only praise their work and for taking care of the correct paperwork etc.
This has taken away the headache of everything involved in renting properties. Thank you.
Angela · 11 October 2024
★★★★★ 5/5
GoogleLisa’s homes have been fantastic at managing our rental properties. Lisa’s homes have been very quick and efficient with great communication on any issues with our tenant or property.
Couldnt recommend high enough.
Joseph · 6 June 2023
Agent replied · 6 July 2023
Thank you for this review, Joseph.
Kind Regards
Lisa's Homes
★★★★★ 5/5
GoogleI cannot say enough good things about Lisa's Homes! We had very little notice to move out of our previous property, but Lisa saved the day and went out of her way to help us move in as quickly as possible. All of her staff will quite literally do anything to help and any issues are dealt with very promptly. They genuinely do care about making sure tenants are happy and supported and I wholeheartedly recommend them if you need help with property. Superb staff, superb company!
Helen · 6 July 2021
★★★★★ 5/5
GoogleRented from Lisa’s Homes for 5 years & always received the best service possible!
I would always highly recommend this letting agency in Lowestoft.
Shelly · 11 October 2023
Agent replied · 31 July 2023
Thank you for your lovely feedback Shelly. It is always nice to hear from happy tenants.
★★★★★ 5/5
GoogleWe rent our house through Lisa’s Homes and have found them to be most professional and thorough. We know our tenants are well looked after leaving us with no worries.
Philip · 7 April 2023
Agent replied · 6 July 2023
Your review is very grateful Mr Pettifer, we are pleased you are satisfied with our services.
Kind Regards
Lisa's Homes
★★★★★ 5/5
GoogleWhen myself and my daughter became homeless lisa helped to get us both into a beautiful home with a fantastic landlord as quick as anything, the whole process was well explained and I was provided with as much help as I needed to get into the property! I have now left Lisa's homes , through no fault of theres but my wishes to move closer to family. If I ever had any issues with maintenance between Lisa's homes and my landlord the issue was always checked same day worst case scenario the next morning, always went above and beyond and for that I'm extremely grateful! My exit from the property was very smooth with no delays! If I was to ever need to move again i would be MORE than happy to go under Lisa's homes again!
Georgia · 6 July 2020
★★★★★ 1/5
GoogleThis property was awful, there was no insulation in the flat roof and the heating was costing me £6 to heat the property for just half of the day. It was only a one bedroom property. It took a year to get this problem resolved and had to get environmental health involved who issued hazard notices. The same happened with the drains outside the property that were kicking up a putrid smell which caused my bedroom to smell, despite 2 different companies telling the landlord that the drains needed repairing they failed to have the work carried out. I also had sewage come through my bedroom ceiling as the sewage pipes had no insulation on them and I had to throw all of my bed away except the frame and they would not replace the damaged items only the carpet which was theirs anyway. But it took them over two weeks to do this and I could not stay at the property at the time. I had to put up with mail going missing as they kept failing to fix front door to property. I had to personally take rubbish that was dumped in the garden as lisas homes failed to sort it out despite numerous complaints. I tripped over rubbish dumped in the garden one night as no external lighting and was knocked unconsous. They are really nice too you when you are interested in one of their properties, however once you are in and have any problems you are constantly met with problems. There are more problems I suffered at this property which I can show if you are interested to see, I have video and pictures of all of the issues that i suffered at this property. IF YOU STILL CHOOSE THIS LETTING AGENCY I HOPE YOU HAVE NO PROBLEMS.
Jut · 7 July 2019
★★★★★ 1/5
GoogleNever ever try Lisa homes for renting out your property Worst services with Lisa homes they take 12000 + GST from the house owner to rent out property and gives offers which are very less than market rate and if we ask them they will tell you can't get offer better than this for my 3 bhk semi furnishedproperty he suggested me a tenent for 10 k including 2 k maintenance . I got a tenant and myself through 99 Acer's that to 15 k for same property .anger finding tenent myself I asked them for my money back from past 15 day I am asking 12 k back they are not attending the phone calls .this is a big mistake of my life
Pratiksha · 7 July 2019
★★★★★ 5/5
GoogleI was really pleased with the service of Lisa's homes during the time I rented a flat via this property agency. Fantastic team, helpful and kind. I surely recommend them for everyone. Sabby E.
Szabolcs · 6 July 2022
Agent replied · 6 July 2023
Thank you very much for your kind words Sabby! & we wish you the best of luck for the future from the whole team at Lisa's Homes.
★★★★★ 1/5
GoogleFelt quite judged by lisa's homes due to my history from years ago. Told could not be assisted due to this. I've never had a letting agent tell me this. I would not recommend lisa's homes. I should have read the reviews before making an application. I had also previously viewed a property with liasa homes which was in very poor condition too. Just found the company to be insensitive.NegativeQuality, Value
Millie · 27 August 2021
★★★★★ 5/5
GoogleI am very pleased with the help I received from them and rate them very highly thank you francheca
Susan · 11 October 2023
Agent replied · 6 July 2023
Thank you for your lovely feedback Susan, wishing you all the best in your new home.
★★★★★ 5/5
GoogleMy first rented property with Lisa's homes and hopefully it won't be my last, very professional and responsive throughout the whole process. She put me at ease during the whole process as moving is so stressful! Can't praise them enough :)PositiveResponsiveness, Professionalism
Hannah · 27 August 2020
Agent replied · 6 July 2023
We are so pleased we were able to find you a suitable property, always happy to help any way we can. Thank you fro your kind words Hannah.
★★★★★ 5/5
GoogleI have rented my property with Lisa's home's for 4 years and have had nothing but an outstanding service, if anything happens they are on the ball and it gets fixed straight away, all the staff are extremely kind, friendly and helpful and they've even gone out of there way to check if I was ok when family couldn't get hold of me. Very professional I'd highly recommend to anyone.
Tina · 6 July 2021
★★★★★ 5/5
GoogleOur experience with lisas homes is very streamlined and organised. From the internal portal, to the contact we have had via phone calls and emails.
Would recommend her team.
Leigh · 11 October 2024
★★★★★ 5/5
GoogleI am now in my 3rd property with Lisa’ Homes. The first 2 were both short term tenancies in anticipation of finding the right property in Pakefield close to the sea. I have not had a single issue with this company in 4 years. Property inspections on pre agreed dates are efficiently carried out on time. I have recommended others who have also received a similar service to my own experience.
Martyn · 6 July 2020
★★★★★ 5/5
GoogleThank you Lisa’s Homes - Very helpful with new back door for my rented house. So fast and professional, plus great maintenance team - SIGMA! Well done!
Jess · 11 October 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
