Lisa's Homes Lowestoft reviews

★★★★★ 5/5

Google

Recently been gping through the process of renting a home with them, amazing ladies, great communication, couldnt recommend them enough !

Carl · 14 February 2026

★★★★★ 1/5

Google

Stay away. Lisas homes has left me and my partner feeling uncomfortable with expressing our concerns. We are stuck in a 12 month tenancy with a company that has made us feel like we do not want to be here. I will be elaborating on my experience with Lisa's Homes over the coming days but I didn't want to delay on warning others to stay away from this company. They are aggressive, have clear trust issues when we are trying to voice maintenence issues and have no consideration for health and safety. My partner is pregnant and we have an urgent matter which needs attending to. She almost had a fall the other day due to this and they have just cancelled the job looking beyond whst we have discussed, including the unrealistic alternative we were given to access our garden. There's so much I need to explain but I'll leave it at this for now. Lisa's Homes do not want to hear about your concerns. They get defensive and make out you are not being honest. Yesterday I was being shouted at and being told to stop speaking on the phone. Will add more soon but this company really is one to avoid unfortunately.

Spraylux · 12 November 2023

★★★★★ 5/5

Google

I’d just like to Say a big thank you to Lisa and Her team for making our move Stress free As possible, very helpful couldn’t do enough for us. been with Lisa 12 Years And she has always been Brilliant. ⭐️⭐️⭐️⭐️⭐️

Josie · 15 June 2025

★★★★★ 1/5

Google

Currently renting with Lisa's homes. As God is my witness... I HATE IT. Honestly. It's the worst mistake I've made since moving to Suffolk. I paid alot of money upfront to move into a house that wasn't cleaned to standard. At all. And they actually don't care. The bins from the last tenant were overflowing and attracting flies. Someone from their team responded by saying that flies were normal around bins, which is incorrect and indicative of the lack of care! The service is laughable! The staff have an attitude when you raise an issue which is really off putting, (minus Joanne who sadly heard me crying my head off about how awful its been living here and was genuinely supportive). Mice dropping, dirty bathroom, mouldy roof which I hope gets fixed soon. It's the poorest service I've EVER experienced. The reviews that tell you to avoid aren't lying! **If you need to rent in these strange times, please only pay a deposit with a company that will go the extra mile for you to see the property first! I feel like I got conned paying to live in this house. Make sure that you rent with a company that care about your experience being an easy one because moving house is stressful enough. Save yourself the tears and the disappointment!** I'm paying for the carpets to be professionally cleaned because the previous tenant(s) had a cat and the fur is EVERYWHERE! And because the carpets weren't even hovered before I came.. I'm out of pocket! AVOID AVOID AVOID! Thank God I don't have a cat allergy otherwise I'd have been done for after giving these people my 6 months rent upfront! Honestly, look elsewhere unless you wanna be on the phone to these guys every week. Once they take your money, you take a deep breath amongst the stress of moving billions of boxes and see things for how they really are everything changes! I don't write reviews often but this is my only regret since coming to Suffolk and I wouldnt want my worst enemy to feel what I do! You work hard for your money, spend it with a company that doesn't get offended when you expect what you pay for!NegativeQuality, Professionalism, Value

Terri · 27 August 2021

★★★★★ 1/5

Google

Currently renting with Lisa's homes. As God is my witness... I HATE IT. Honestly. It's the worst mistake I've made since moving to Suffolk. I paid alot of money upfront to move into a house that wasn't cleaned to standard. At all. And they actually don't care. The bins from the last tenant were overflowing and attracting flies. Someone from their team responded by saying that flies were normal around bins, which is incorrect and indicative of the lack of care! The service is laughable! The staff have an attitude when you raise an issue which is really off putting, (minus Joanne who sadly heard me crying my head off about how awful its been living here and was genuinely supportive). Mice dropping, dirty bathroom, mouldy roof which I hope gets fixed soon. It's the poorest service I've EVER experienced. The reviews that tell you to avoid aren't lying! **If you need to rent in these strange times, please only pay a deposit with a company that will go the extra mile for you to see the property first! I feel like I got conned paying to live in this house. Make sure that you rent with a company that care about your experience being an easy one because moving house is stressful enough. Save yourself the tears and the disappointment!** I'm paying for the carpets to be professionally cleaned because the previous tenant(s) had a cat and the fur is EVERYWHERE! And because the carpets weren't even hovered before I came.. I'm out of pocket! AVOID AVOID AVOID! Thank God I don't have a cat allergy otherwise I'd have been done for after giving these people my 6 months rent upfront! Honestly, look elsewhere unless you wanna be on the phone to these guys every week. Once they take your money, you take a deep breath amongst the stress of moving billions of boxes and see things for how they really are everything changes! I don't write reviews often but this is my only regret since coming to Suffolk and I wouldnt want my worst enemy to feel what I do! You work hard for your money, spend it with a company that doesn't get offended when you expect what you pay for!

Dear · 6 July 2021

★★★★★ 5/5

Google

We're new tenants with Lisa's Homes and we have nothing but praise for how they have treated us from the start. Within a week, they had found us a suitable property to rent, and gave us a moving in date. The whole process was quick, efficient, and professional. Francesca in particular is very approachable and friendly; nothing was too much trouble for her and was a great guide through the whole moving in process. I would 100% recommend Lisa's Homes to potential renters!

Nikki · 6 June 2023

★★★★★ 5/5

Google

I’ve lived in 2 Lisa’s homes properties over 8 years. After issues stemming from the landlord deciding to sell, lisa went out of her way to help me into a newer and nicer property. I’ve never had an issue that they didn’t resolve quickly and efficiently. After leaving my first property with her the team were clear on the standards they wanted the house to be left in & I found my next property in the same calibre. Professional yet down to earth and understanding 👍🏽

Rudi · 8 March 2023

★★★★★ 5/5

Google

We have been renting with Lisa Homes for the last eight and a half years and we have nothing but praise for them, they have supported us since day one, when times were hard they did everything possible to support us and keep us in our home and we are still here. Maintenance issues have all been dealt with professionally and resolved ASAP. We cannot recommend them enough despite all the negativity on social media. Ignore it all !

Andre · 8 March 2023

★★★★★ 1/5

Google

0 stars cant be left - Unbelievably bad company. I can't even begin to explain why lisas homes (a property management company that is supposed to serve both the landlord and the tenant) has driven us away from living at one of their managed properties. But to save all the time, we asked to be present during the property inspection as we were well prepared for lisas homes to pull a fast one. Me, my partner and mother have thoroughly cleaned the property including the garden. 2 weeks worth of deep cleaning. Francesca has just told us the landlord is not satisfied with the most ridiculous defects, the defects of which were already there and evidential in images. We've just spoken to the landlord that has made me and my partner feel a lot better, and they have in fact not completed an inspection. Lisas homes have avoided our right to be present on the inspection and have hilighted multiple times in the email the landlord is not satisfied from his inspection. I really do not feel any satisfaction from saying this but I have to inform other people that are thinking of dealing with lisas homes, they do not like to hear about any concerns, they are unprofessional, aggressive and have shouted at me on the phone asking me to let them speak. Me and my partner have not contacted them about any concerns during the remainder of our tenancy, we accommodated for them to arrange viewings before we left, made sure the property was spotless to help them to move on when really we should have told the viewers to stay away. I have never come across such a company, there response from there reviews is consistently, we pride ourselves on customer service. After being in customer service roles for over 18 years and of course having my own dealings with other companies throughout the years, that pride is non existent, this is the perfect example of poor service. Commit at your own risk but from one person looking out for another here, avoid Lisa's Homes.

Danny · 11 October 2024

★★★★★ 5/5

Google

Lisas homes have been extremely helpful and pleasant to deal with. They have made my move easy.

Thelma · 1 October 2025

★★★★★ 5/5

Google

Amazing - been renting through Lisa’s Homes for 2 years now. Recently our garage door decided it wouldn’t like to open anymore - reported it to Lisa’s Homes and they got someone out the next day who got it fixed within 10 minutes of getting here! Really easy systems to report problems and a great set of people working in the office.

Jacob · 11 October 2023

★★★★★ 5/5

Google

Can not recommend these people high enough. They pulled out all the stops to help us secure our new home. Nothing was too much trouble and they were in touch all the time. Special mention has to go to Francesca and also poor Kate who kept answering my phone calls. Totally fantastic the whole team. I feel we are with an agent who cares as much about the tenant as they do the landlord

DEBBRA · 11 October 2024

★★★★★ 1/5

Google

They make out they help people on benefits find homes, though they don't advertise this anywhere, just tell you they do when you ask! Their properties are not the best, yet when we tried to view one because we're desperate, they said we must be earning £1750 a month and our guarantor £2100 a month! We're on benefits and our guarantor is retired!!! They knew this. So if you're going with these people because you hope they can help you when you're claiming benefits and are at your lowest point, DON'T!!! You've been warned.NegativeQuality, Professionalism, Value

Anon · 27 August 2021

★★★★★ 1/5

Google

Worst agent in town they lie, there propertys are tiny/damp/mouldy/they will charge for a reference if/when you want to move they will call you a liar and if you have any problems at your home they will say its your fault and wont help in anyway except if you pay them in my case multiple thousands.these are heartless people try avoiding at all costs only use these people if youre desparate but beware

David · 11 October 2024

★★★★★ 5/5

Google

I can't thank Lisa and her team at Lisas Homes enough for making this experience so easy and relaxing for me. It's my first time renting with an agent, everything was explained clearly about the process of the application and had I any questions the team was there to help. The house is clean and spotless, and I'm looking forward to settling in and making this house mine and my childrens home.

Rachel · 11 October 2024

★★★★★ 5/5

Google

Fast communication, very helpful. Thank you for your help yesterday

J · 1 October 2025

★★★★★ 1/5

Google

Absolute lying scum they lie about everything from reposit "by the way don't fall for that scam say no if your ever in such a unfortunate position to be thinking about takin 1 of there property's to the condition of the property giant bulges in walls I was never notified about and could see as covid was a thing honestly these people lie about everything stay well away...any other agency is better than this money grabbingbunchof liars...

David · 28 April 2024

★★★★★ 5/5

Google

The best agency we ever dealt with!! Super professional, friendly staff, and Lisa goes above and beyond to help and support her tenants in a fair and balanced way, unlike many other places that just stick to their landlords! Thank you for all your help in the past Lisa and wish you and your team all the best ❤❤❤

Ana · 8 March 2023

★★★★★ 5/5

Google

we first moved into one lisas houses 5 years ago she is amazing very professional we recently moved out to bigger house was very sad move having to leave lisa I would definitely go with lisa again she always goes beyond to help and fix anything plus she has a great team aswell we also got full deposit back which a lot landlords will mess you about with. thankyou lisa xxPositiveResponsiveness, Quality, Professionalism, Value

Lucille · 27 August 2020

★★★★★ 5/5

Facebook

We have just moved into a lovely house. Fran and Josh were extremely helpful and professional throughout the process. Lisa’s Homes went the extra mile where other letting agencies didn’t even come close. I can’t recommend them highly enough.

Jamie · 9 May 2023

★★★★★ 1/5

Google

Been renting for 10 years now, had multiple problems with the property, some fixed quickly, other either ignored, cancelled or just down right forgotten about. Recently my landlord is wishing to remortgage and lisas homes have had to actually get the work done that has been ignored (things like getting my internal stop tap replaced which was mentioned several years ago, the leak from the bathroom which causes a problem in the ceiling of the kitchen, also meantimes several years ago). Now the work is done Lisa’s homes is trying to tell me I am liable for some of the charges for this work. I have always paid my rent on time or even early and Lisa has decided that my rent money will be used to pay the charges. DO NOT USE as they do not care about you as tenants or about the properties themselves and will charge you for work they themselves are liable for. Landlord and tenancy act 1985 section 11 Lisa when you read this review, look it up and read it.

Jodie · 11 October 2023

★★★★★ 5/5

Facebook

The best agency we ever dealt with!! Super professional, friendly staff, and Lisa goes above and beyond to help and support her tenants in a fair way, unlike many other places that just stick to their landlords!Thank you for all your help in the past Lisa and wish you and your team all the best

Ana · 16 February 2023

★★★★★ 5/5

Google

Excellent service never any issues from there side of things

Adam · 2 May 2025

★★★★★ 5/5

Google

Highly recommend Lisa’s Homes. Efficient, trustworthy, reliable. No issues with communication from any staff member. Properties all managed professionally.

Pauline · 2 January 2025