Lisa's Homes Lowestoft reviews

★★★★★ 5/5

Google

We have just finished renting through Lisa home after two years. From the start they was just amazing so helpful especially as we was in such a rush to find a nice home so our little girl could come home from hospital Francesca was so lovely and helped in every way keeping us updated and making the move go as smoothly as possible. Any issues we had while living at the property were always dealt with so quickly grace was great at communicating with us every single time! At the end the check out was very straight forward us the same day we was able to receive our deposit back from the DPS. Overall I honestly could not recommend Lisa homes enough! Thank you! 5*

Sophie · 14 November 2025

★★★★★ 5/5

Google

I would highly recommend Lisa’s Homes to anyone looking to rent. The process of setting up my tenancy was smooth and straightforward from start to finish, with everything explained thoroughly. I felt supported throughout the entire process. Lisa and the team are incredibly friendly, professional and always go above and beyond to help, ensuring you feel looked after. Lisa’s Homes would be my first choice for any future rental, and I wouldn’t hesitate to recommend them to anyone looking for a professional, friendly and reliable letting service.

Skin · 11 September 2026

★★★★★ 5/5

Google

Hello thanks for company service many thanks to Mrs. Lisa she did really help me I would say thank you For everyone

Alan · 11 August 2026

★★★★★ 5/5

Google

Lisa Homes has managed our property for the last year. We have found Lisa and her team to be proactive, informative and very supportive over that time, explaining all we needed to know as new landlords. I would highly recommend them to manage your property/properties and to keep you up to date with all the latest regulations and take the stress out of property management.

Kelly · 11 September 2026

★★★★★ 5/5

Google

Lisa Homes has been exceptional in helping us with the our tenancy. Not a single question or query has been too much effort or a problem. Quick. Smooth. No issues and friendly and professional.

Max · 7 October 2026

★★★★★ 1/5

Google

i wouldn't ever go with them i been in a place with them for all most 2year and i had mould and damp and the done nothing about they made made me suffer and really by not help me and tell if i dont like it move and fattening to kick me out i end my tenancy with so do not go with them please as they just want your money not to help with your problems and that made me that i got rush to hosptial

Katie · 11 October 2025

★★★★★ 1/5

Google

We rented from Lisa's Homes for just over two years and found the agency quite reliable and any repair works were carried out swiftly. However, the check out process and dispute has meant that I can only score the company 1 star. Some advice for those renting. Please do you use the DPS (Deposit Protection Service) they are brilliant. Keep records of everything, take photos and get them dated. We just won a dispute with Lisa's Homes and we were awarded our full deposit back. Please request that you are present at the check out. If there are any disputes, legally they can be sorted out there and then and it is only reasonable that you have the opportunity to rectify anything. Take dated photos of your tenancy at the start of check in - a newspaper works well as this can be placed in each photo to prove the date. If the property is not cleaned to a professional standard on check in then this needs to be rectified by Lisa's Homes. They will insist on check out that it is professionally cleaned - deep cleaned so it must be this way at check in. In our case, it was not and they wanted it to be in a better state than we found it. Don't allow them to push you into anything you don't feel is right, they will try and coerce you into payment - stick to your guns, highlight the evidence and if needed, use the free legal procedures with the DPS. Finally, look out for lies, they will try and state things you said when the evidence says otherwise - be wise and smart.

Dylan · 11 October 2025

★★★★★ 5/5

Google

I have been renting my home through Lisa's home for the past 10 years, and I can truly say that the experience has been outstanding. From the very beginning, the agency has been professional, responsive, and always willing to assist with any queries or maintenance requests. Their dedication to providing excellent service has made renting a stress-free experience. A special thanks to the landlord for allowing me to call this house my home for so many years. Your kindness and support throughout this time have been truly appreciated. It's rare to find such a great combination of a reliable agency and a considerate landlord, and I feel fortunate to have had both.

Elena · 11 October 2025

★★★★★ 1/5

Google

Right where do I start, this abomination of a company beggars belief .There is certain individuals with serious health issues live in these properties. I can fully appreciate their own flats are their own responsibility to a point . But as there letting agent you have a health and safety responsibility and dutie of care which you are not fulfilling can you please explain why you are not complying with that ie the stairwells banisters have never at no point been cleaned,as you should be aware hygiene is a massive issue in this current climate, there is no working television, aerial , trip hazards at the front doors and all the way though the hall ways , due rubbish that is meant to be cleaned I have spoken to the tenants and they are absolutely disgusted about the whole situation, I just wondered if you run your company with total apathy and contempt to your tenants, or is it just about money and not the well being of your tenants

Mark · 11 October 2023

★★★★★ 5/5

Google

Lisa rents my property’s out, she is thorough with her work and brilliant person to talk too. Be sure she try her best to help/ rent your property out

Chi · 20 September 2026

★★★★★ 5/5

Google

I have worked with Lisa's Homes for a number of years, and they are very professional, efficient and knowledgable. The staff are always friendly and helpful, with nothing too much trouble. Lisa, Fran, and Grace are always brilliant, and if more companies operated like this, the world would be a much simpler place. If you are looking to let your property, or rent, then I cannot recommend Lisa's Homes enough. Brilliant!

Phil · 11 October 2025

★★★★★ 5/5

Google

I don't often do reviews but on this occasion I felt I needed to. I rented a property with Lisa's Homes last month. The process went smoothly from start to finish. Any little Jobs requests were carried out to a high standard very quickly. The office staff deserve a mention due to their professional and friendly attitude. I can't recommend renting through Lisa's Homes enough. Service like I received are rare these days. Well done Lisa's Homes. Please continue your business to the very high standard you are giving. Mr C

Chris · 14 June 2025

★★★★★ 5/5

Google

Always had a good experience with Lisa’s homes, any issue we have had has been resolved within 48 hours, usually less! I even had to call at 2am and they answered and got a contractor out to me as soon as they could! They’re all very nice who work there and the contractors they use are lovely also!!

Abbey · 14 January 2026

★★★★★ 1/5

Google

By far the worst experience with any company I've dealt with. Their neglect, lack of care, defensiveness and aggression led me and my partner with a newborn baby having to move out. At the end of the tenancy, me and my partner and mother did a thorough deep clean of the house and garden. Leaving the property in immaculate condition, my partner is a bit obsessed with cleaning as it is but we really did our best to ensure Lisa's Homes couldn't have a reason to disappoint us further and of course leave the house in a good standard for the next tenant. Having left nothing to fault, LH has highlighted a teddy we forgot on top of the kitchen cabinet, a spider in the corner of a room, a finger pointing to a spotless mirror which was the last thing to be cleaned and the front and back garden which me and my mother (a hobbyist gardener) spent an entire day on just a few days before our tenancy ended. They have charged us over £300! We asked to be present during the inspection because we knew they would be particular at the least, they lied about the landlord underaking the inspection and ignored our request. Their response to this afterwards was, had we have been kind to them they would have accepted. We have shown no signs of being unkind to them, we only relayed our feedback and didn't contact them with any other issues afterwards as they made us feel uncomfortable with highlighting our concerns. We regrettably used reposit which we now have to go through to provide evidence, evidence of which we cannot prove as a number of the defects LH have pointed out there are no images of before. E.g dust on blinds. After researching Reposit, the reviews show to favour the landlord/ agency so we're not feeling our dispute will be taken fairly, either way we're going to supply what evidence and information we can as it really isn't fair. My partner just wants us to pay it so we can just close the chapter and not let it affect our family any longer, but it really isn't fair when we made so much effort to please them and seeing my partner really doing her best to clean the house every single day for the full 12 months. It really is so frustrating. Lisas Homes have really done a good/ bad job on us and have made an enormously negative impact on our lives as a new family. It's strange how small things can make such a big impact on your life, Lisa's Homes has caused us so much distress, characters that are that bad, unfortunately beyond any chance of improvement, which can only surely result in others expressing their concerns and leading LH to shut down. Which is exactly what needs to happen to this business as we've recently learnt they have a terrible reputation for doing this over and over again, ive been told many times to look at how bad their facebook reviews are, it seems there are no reviews on their FB as they've had to turn reviews off. Why be like this LH we were so understanding and polite and some defects such as the rotten broken ropes on the decking we didn't even care about, we only highlighted them at the beginning so we wouldn't be liable for them and the unsealed bath which we sealed, we didn't bring it to your attention because of how defensive you get, so i just did it myself to prevent the leak on the kitchen cealing getting worse. We were good tenants, paid on time every month, let you conduct viewings before we left, remained polite and professional after you shouting and being aggressive. What kind of tenant would actually please you as a company. That's enough for now but as much as I look at the good in everyone, I really can't do that here.

Annonymous · 11 October 2024

★★★★★ 5/5

Google

From the moment we started looking at a property to moving in we could not have asked for any more from Lisa and the team. She went above and beyond time and again! Fantastic service

Craig · 11 June 2026

★★★★★ 5/5

Google

Towards the end of 2023 we were looking for a new rental property, we contacted Lisa's Homes and from that moment on the team were nothing but helpful, particularly Francesca who went above and beyond to help us secure a property. Thank you

Victoria · 11 October 2024

★★★★★ 5/5

Google

Great communication any issues are always resolved. Would recommend to any Landlords.

Wing · 20 September 2026

★★★★★ 5/5

Google

I had a great experience with Lisa's Homes. The team was professional, responsive, and made the whole rental process smooth and easy. The property was exactly as described, and they were always there to answer any questions I had. Highly recommend!

Alan · 14 February 2026

★★★★★ 5/5

Google

Excellent service highly recommend Lisa Homes for your letting requirements

Shaun · 13 September 2026

★★★★★ 1/5

Google

Stay away. Lisas homes has left me and my partner feeling uncomfortable with expressing our concerns. We are stuck in a 12 month tenancy with a company that has made us feel like we do not want to be here. I will be elaborating on my experience with Lisa's Homes over the coming days but I didn't want to delay on warning others to stay away from this company. They are aggressive, have clear trust issues when we are trying to voice maintenence issues and have no consideration for health and safety. My partner is pregnant and we have an urgent matter which needs attending to. She almost had a fall the other day due to this and they have just cancelled the job looking beyond whst we have discussed, including the unrealistic alternative we were given to access our garden. There's so much I need to explain but I'll leave it at this for now. Lisa's Homes do not want to hear about your concerns. They get defensive and make out you are not being honest. Yesterday I was being shouted at and being told to stop speaking on the phone. Will add more soon but this company really is one to avoid unfortunately.

Danny · 11 October 2024

★★★★★ 5/5

Google

Lisa's homes are very very good. Enquired about a garage a while back and explained the situation I was in and they held the garage for me for a week or two until I had the funds available for the deposit and rent etc. Lisas homes are very welcoming when you walk into the main location and always with a massive smile when you speak to the ladies on the front desk. Compared to other estates I have been with in the past I just cannot fault Lisa's homes one bit.

Kieran · 11 October 2024

★★★★★ 5/5

Google

Having been tenants of Lisas Homes for a number of years, i can honestly say that nothing is ever to much trouble for the team. They worked tirelessly to help us find a new home that was right for our family and met our needs. Lisa and her team Francesca, Grace, Kate are lovely and there customer service, before, during and after is nothing but excellent. Warm, welcoming with a superb sense of humour they really do make you feel confident that they look after their tenants as much as their landlords. I cant recommend them more highly and are certainly deserving of a big pat on the back ,there job is not easy but credit where its due you guys are brilliant.

April · 11 October 2024

★★★★★ 1/5

Google

I would NOT recommend using this company, if I need to go into detail as to why I am happy to, however I would just take a look at the majority of previous reviews and take a wise guess as to why!

Rebecca · 29 November 2025

★★★★★ 5/5

Google

Lisa and her team are a joy to work with. always on hand for any issues a tenant may have and are proactive.

Leah · 14 March 2026