Trusted Agent profile · Lowestoft
★★★★★
686 reviews across 1 platform
164-166 London Road North, Lowestoft, NR32 1HB
Howards's office in Lowestoft, at 164-166 London Road North, is rated 4.9 out of 5 across 686 reviews on 1 platform, including 686 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Howards won in 2026.
The Trusted Agent 2026 results for Howards, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Lowestoft office, from every platform, shown as written. First names only.
5/5
GoogleI've had a very pleasant experience during my two weeks with Howards, very friendly service from the start. Thanks to Daniel Brown for his assistance during the process. Everything went smoother than expected. Huge Thanks
Hello, Bob, thank you for your glowing review for Daniel. I am pleased to read that he was able to help you. Kind Regards, Ben Seaman | Lettings Branch Manager
5/5
GoogleHave to say thanks to Daniel and Chris... always friendly and welcome helping sorted problems very good service! Higher recommend!
Many thanks for your kind words, we're glad that you were happy with our assistance and really appreciate the feedback. Chris - Branch Partner - Howards Lettings - Lowestoft
5/5
GoogleThank you Amy Lugo for all your hard work in selling my property in Selby St, Lowestoft. very helpful and professional. I would definitely recommend you and Howards. Excellent service. Paul J
Dear Niki, Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. I will pass on your kind words to Amy. Kind regards Mike and Everyone @ Howards (sales)
5/5
GoogleI would definitely recommend Howards to anyone needing an Estate Agent. Nicola Ausden was paramount in pushing through my purchase and keeping me in the loop with everything (she was usually ahead of my solicitors in providing me with information!) what an asset to the company Thank you Howards.PositiveResponsiveness, Quality, Professionalism
Dear Clare, Thank you so much for leaving such a wonderful 5⭐⭐⭐⭐⭐ review and mentioning 'our' wonderful Nicola. Sales progressing is one of the unseen parts to this wonderful job but alas we find time and time again that this part is neglected. With the massive workload all solicitors are having to cope with at the moment, it has become even more paramount that we have someone 'there' to continually chase and assist ALL our lovely vendors & purchasers. Kind regards Mike and everyone & Howards (sales)
5/5
GoogleGeorgia Lee has been very helpful in helping me find some land!
Dear Kelsie, Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. Kind regards Georgia Lee and Everyone @ Howards (sales)
5/5
GoogleThe Howards team have been great to deal with, in particular Georgia Lee who has been super responsive. Georgia has been quick and efficient regarding the sale of my property…only on the market a couple of weeks and sold already! Thank you Howards!!PositiveResponsiveness, Professionalism
Dear Simone, Thank you so much for leaving your wonderful 5⭐⭐⭐⭐⭐ review, its lovely to hear that the service received from the team and especially Georgia has reached the levels we constantly strive for. Kind regards Mike and everyone @ Howards (sales)
5/5
GoogleDespite living over 100 miles away, the communication was excellent, viewing and appointment made with ease and they found us the right property, just what we asked for. Special mention to Sean Baney, couldn't ask for better service. In our opinion Howards is the best estate agents in Lowestoft.PositiveResponsiveness, Professionalism
Thanks Julie for your lovely 5 Star review, its much appreciated. Kind regards Charlotte and the team @ Howards (sales)
5/5
GoogleRecently spoke to Strachen in property management in regards a query I had about our property. He was very professional and resolved my issue very quickly.
Hello, thank you for your review. Kind regards Lara Zawadzki- Property Management Manager
5/5
GoogleAmy was very attentive, friendly, informative and patient! Great service :)
Dear Henry, Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. Kind regards Georgia Lee and Everyone @ Howards (sales)
5/5
GoogleGeorgia lea is a credit to Howard's estate agents she went out of her way to ensure i was updated about the property I wished to purchase. Everything went smoothly well done you
Dear Martin, Thank you so much for leaving your lovely 5⭐⭐⭐⭐⭐ google review, its always great to hear that the level of service we constantly strive for has been reached, we look forward to getting you into your new home!! I will pass on your kind words to Georgia our Residential Sales Manager . Kind regards Mike and everyone @ Howards (sales)
5/5
GoogleJeremy has been an absolute star, I neede my contract on headed paper to open a bank account and he quickly resolved the issue for me. A great professional and even better person.
Hello, thank you for your lovely review for Jeremy. Kind regards Lara Zawadzki Property Management Manager
5/5
GoogleMe and my husband had the best experience with Howards Team especially Mr Daniel. Mr Daniel would always contact us for an update. He was professional and approachable. Highly recommended. Thank you Team.
Hi, Aksa, thank you for your lovely 5 ⭐⭐⭐⭐⭐ Google Review for Daniel. Kind Regards, Ben Seaman | Lettings Branch Manager
5/5
GoogleAmy Lugo went above and beyond once we had accepted an offer on the house we were selling. It was particularly difficult on occasions but Amy ensured we were kept fully updated regularly all the way to completion and we are very grateful.
Thank you Maria for taking the time to leave us a 5* review I will pass your kind words onto Amy. We wish you all the best in your new home - Kindest regards Georgia Lee (Sales) ⭐ ⭐ ⭐ ⭐ ⭐
5/5
GoogleAmy was brilliant,kept me informed at every opportunity, if I have any queries she would get onto it straight away. Excellent customer service. I was extremely happy with the support and care that Amy provided.She made buy a property more less stressful.Thank you
Dear Jenn, Thank you so much for your lovely and detailed 5⭐⭐⭐⭐⭐ google review, its lovely to hear the level of customer service received from Amy has reached the levels we constantly strive for, i will pass on your very kind words and may i take this opportunity in wishing you every happiness in your new home. Kind regards Mike and everyone @ Howards (sales)
5/5
GoogleVery good estate agency, recently used them to market my property. Very responsive to phone calls and emails. Amy was our move manager and she went above and beyond to deliver us a first class service! Can’t thank her and the team enough.
Dear Gary, Thank you so much for leaving your 5⭐⭐⭐⭐⭐ google review, it lovely to hear the customer service you have received from Amy has reached the levels we constantly strive for. On a personal note I would like to take this opportunity in thanking you for 'extreme patience and understanding' on what has been a very tricky chain and sales process, i wish you every happiness in your new home. Kind regards Mike and everyone @ Howards (sales)
5/5
GoogleI would definitely recommend Charlotte at Howard’s. My house sold basically within a 2 or 3 working days of being on the market. I even had a viewing booked before house went on the market. It also happens the hiouse I’m buying is with Howard’s and is going very smooth, excellent communication from Charlotte. Thanks x
Dear Rickie Thank you so much for your 5* review, we are happy that you are pleased with the service we have provided and we are very excited to get you moved into your new home. Kind Regards Howards Lowestoft Team
5/5
GoogleGeorgia Lee has been amazing and a great help through an ever changing marketplace! She is always upbeat, honest and certainly goes the extra mile for her clients.
Dear Ruth Whiting, Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. I will pass on your kind words on to Georgia Kind regards Mike and Everyone @ Howards (sales)
5/5
GoogleMaddie was absolutely amazing! So kind, welcoming and helpful
Dear Sophia, Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. Kind regards Georgia Lee and Everyone @ Howards (sales)
5/5
GoogleCharlie was really friendly and helpful. I would not hesitate to go with him again. Great communication throughout.
Dear Nicole, Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. Kind regards Georgia Lee and Everyone @ Howards (sales)
5/5
GoogleGeorgia has been a massive help in getting me my first home! So approachable and friendly, I could not recommend more!
Dear Caitin Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. I will pass on your kind words to our Georgia Lee. Kind regards everyone @ Howards (sales).
5/5
GoogleGreat customer service thanks to Georgia you are five star and more Thanks again
Dear Atiye Asan, Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. Kind regards Georgia Lee and Everyone @ Howards (sales)
5/5
GoogleI was extremely impressed by the exceptional level of support Howard's gave me from start to finish. Charlotte kept me informed at all stages and Nicola Ausden was a fantastic help and pushed anything through. I would highly recommend Howard's and their great team!! Absolutely great service! Thank you.
Dear Claire, Thank you so much for leaving a 5* review, it really is appreciated. kind regards Mike and the sales team @ Howards
5/5
GoogleSo grateful to Strachen this morning - I rang before 9 in a panic as a leaking toilet was ruining the laminate flooring. He got back to me in 20 mins after hunting down a plumber who could actually come! The toilet was fixed by 11.30am (plumber said it was tricky & 'about to go'). Strachen's prompt & diligent effort made all the difference, both to me & the state of the bathroom - which is now thankfully drying out. Thanks a lot!
Hello, I am glad you are pleased with Strachen s service and he was able to resolve the issue quickly. Kind regards Lara Zawadzki Property Management Manager
1/5
Google**NEVER EVER AGAIN** As a Landlord I will never ever use Howards letting agents or Ben Seaman again. Initial set up costs increased from £150 2 years ago to £1,400 I April 2023, a 933% increase. Ben thought not necessary to inform myself. A commission rate of 7% was verbally agreed with Ben, when my statement came through this had increased to 10%, Ben completely denied we agreed 7%. I specified on at least 8 occasions that the garage is not part of the tenancy agreement and I require access at all times, and Ben and Ben agreed this would be written into the tenancy agreement. Suffice to say when I received a copy of the contract this was not in the contract and to top this off the tenant had parked in front of the garage, and had also been given a GARAGE KEY!!! In addition, I agreed with Ben Seaman that I wished to initially begin with a 6 month tenancy agreement to check the tenants suitability, condition they kept the property and how promptly the rent was paid - suffice to say Ben gave them a 12 month contract. On top of everything else the property was left unlocked after a viewing. After making a formal complaint, it was Ben Seaman investigating a complaint against himself and his 'conclusion' was that he had acted professionally and with honesty and integrity at all times. A complete bunch of liars, who cheat and deceive, please learn from my experience an do not even consider using these 'cowboys'.
Dear, Mr Draper, Thank you taking the time to feedback your experience with us. We take all our feedback very seriously. Following our investigation completed by Senior Management we have concluded that all our fees were transparent from the start of our transaction with you. We have made you aware of these charges on the two separate forms you completed by hand. Whilst some errors were highlighted, these were quickly and efficiently rectified for you. We hope this brings this matter to a close and you enjoy our token of good will offered to you. Wishing you many more years of improved service, Mr Draper. Take care, Howards Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Howards, Lowestoft won Platinum; Howards, Beccles won Gold; Howards, Long Stratton won Gold.
