Madison Fox Loughton reviews

★★★★★ 5/5

Google

Ashleigh is an exceptional estate agent who genuinely goes above and beyond for the residents she supports. From the very beginning, she has been professional, approachable, and incredibly caring, always taking the time to listen, offer reassurance, and make sure I felt informed every step of the way. Her communication is outstanding, keeping residents updated and in the loop throughout the process, which brings so much peace of mind. It’s clear that she doesn’t just see this as a job; she truly cares about the people she works with and always strives to achieve the best possible outcome. What sets Ashleigh apart is her kindness, dedication, and genuine passion for helping others. She treats everyone with patience, empathy, and respect, making even difficult situations feel much more manageable. Her commitment to delivering such a high standard of service is evident in everything she does, and she is a real credit to the estate agency. I feel incredibly grateful for all of her support and would highly recommend her to anyone looking for someone who is not only highly professional but also truly invested in the wellbeing of the people she serves.

T · 1 August 2026

★★★★★ 5/5

Google

I had an excellent experience with Madison Fox Estate Agents in Loughton, thanks to Ashleigh. From start to finish, she was professional, friendly, and incredibly helpful. She kept me updated throughout the process, answered all of my questions promptly, and went above and beyond to make everything as smooth and stress-free as possible. Ashleigh’s communication, attention to detail, and genuine commitment to providing outstanding customer service really stood out. She’s a real credit to Madison Fox, and I wouldn’t hesitate to recommend both Ashleigh and the team to anyone looking for a reliable and professional estate agent. Thank you again, Ashleigh, for all your hard work!

T · 1 August 2026

★★★★★ 5/5

Google

Charlotte from our very first contact right through to collecting the keys, she was always friendly, approachable and genuinely happy to help. Charlotte made the whole process feel so much easier. She kept us informed, responded to our emails quickly, and always took the time to answer our questions, no matter how small they were. What we appreciated most was how much she genuinely cared. She made us feel valued and was progressing things quite smoothly. Even after we moved in, she continued to help whenever we needed advice or had a question, which really meant a lot to us. Charlotte is a real credit to Madison Fox. If you're looking for someone who is professional, honest, kind and truly cares about her clients, we couldn't recommend her more highly. Thank you, Charlotte, for all your hard work and support. We absolutely love our new home, and we're so grateful you were there to help us every step of the way.

Alexandra · 22 July 2026

★★★★★ 5/5

Google

Lochlan was fantastic throughout the process of purchasing my first property. He was professional, approachable, and always happy to answer my questions, keeping me updated every step of the way. He made what could have been a stressful process feel much more straightforward. His communication was excellent, and he was always quick to respond whenever I needed anything. I really appreciated his support. I wouldn’t hesitate to recommend Lochlan to anyone looking to buy. Dominque Lawrence

Isabella · 22 July 2026

★★★★★ 5/5

Google

My wife and I recently bought our first house together in Loughton. Both Katy and Katie were great in helping us find our dream home. We had a tight time table and in the end we got it over the line - thanks to them and the team

Jason · 22 July 2026

★★★★★ 5/5

Google

I’ve had the pleasure of working with Dean over the past several months while he has been managing my property, and I couldn’t be more impressed. His communication is consistently clear, prompt, and professional. He is incredibly attentive and responsive, always addressing matters swiftly and efficiently. What truly stands out is how seamless and stress-free he makes the entire process, everything gets handled smoothly and without complication. It’s rare to find someone so reliable and proactive.

Mafaz · 13 March 2026

★★★★★ 5/5

Google

I contacted Katy recently to view some properties with Madison Fox. Katy was very helpful and promptly arranged the viewings. I received both email and WhatsApp confirmations of the appointments. Katy was able to answer all the questions I had about each property and I was confident that she understood what I was looking for. Thanks Katy.

Maire · 13 March 2026

★★★★★ 5/5

Google

Ashleigh was very helpful. She helped me with all my enquiries in a timely manner. She kept on top of listing's and was very good at working within my requirements. She made the process smooth and easy for me.

Jazz · 22 July 2026

★★★★★ 5/5

Google

We are in the process of purchasing a property and Lochlan has been brilliant throughout - really kept us informed and is always very polite, courteous and kind and happy to give us his time when we need it.

Lily · 22 June 2026

★★★★★ 1/5

Google

We had a very disappointing experience trying to rent a property through this agency. After paying a holding deposit and completing the referencing process, communication was consistently poor, with long delays and little transparency. We later discovered (only because a friend enquired about viewing the property) that the landlord was planning to sell. This was never communicated to us, despite us waiting for our tenancy to begin and making arrangements to leave our current home. Had we not found out ourselves, we could have been left without somewhere to live. We only received our holding deposit back after threatening to escalate the matter, and throughout the process we were made to feel as though our concerns were unreasonable. The property is still being advertised on their website. Overall, a very frustrating and stressful experience. I would not recommend this agency.

Camila · 1 August 2026

★★★★★ 5/5

Google

I had a very good experience at Madison Fox. We were shown a property by Katy and Simon, who were very friendly and professional. Katie was also extremely helpful and made the whole process much easier, I appreciate the time they took answering all my questions clearly. Highly recommend if you’re in the market for a property!

Holly · 13 January 2026

★★★★★ 5/5

Google

If you want a friendly and trustworthy estate agents, this is the place to go! Katie and Katy were so helpful and approachable! Katie was such a delight and took the time to answer all my questions, if you’re looking to get on the property market, then this is the place to go!

Amy · 13 February 2026

★★★★★ 5/5

Google

Ashleigh was friendly, professional, and kept me informed throughout the process. She answered all my questions and made everything so much easier. Excellent customer service, highly recommend!

Darianne · 1 August 2026

★★★★★ 5/5

Google

Ashleigh has been an exceptional communicator. She helped me stay calm and guided me through my concerns with patience and understanding. I truly appreciated her support and excellent service.

AVISHKAR · 22 July 2026

★★★★★ 5/5

Google

Ashleigh the Property Manager was great to deal with. Communication was clear, she got back to us quickly, and everything was organised really well. Very impressed with the service.

Vicki · 22 July 2026

★★★★★ 5/5

Google

I had an incredible experience with Tom at Madison fox. As a first time landlord I was slightly overwhelmed but Tom made the whole process super easy. He guided me through every step, answering all my questions with patience and clarity. His expertise in the market and attention to detail ensured that I found reliable tenants quickly and with minimal hassle. Tom’s dedication and proactive approach truly set him apart, and I couldn’t have asked for a better experience. I highly recommend to anyone looking for a trustworthy and knowledgeable estate agent.

Elina · 29 March 2025

★★★★★ 5/5

Google

Katy was amazing and took her time to patiently show us around the house. She answered all of our questions and is excellent at her job.

Mina · 22 July 2026

★★★★★ 5/5

Google

Ashleigh the property manager was so patient and kind! She answered all my questions and helped me. Very appreciative! Thanks Ashleigh!

Janice · 1 August 2026

★★★★★ 5/5

Google

Thank you to Ashleigh who made sure we were comfortable with our choice. Bubbly girl, who I would recommend every time.

Sara · 1 August 2026

★★★★★ 5/5

Google

Such a good company, would 100% recommend. I sold a property through Madison Fox and Katie on admin made the whole process stress free and easy, Katy sold the property for me, Simon was so friendly and helpful with the process. Amazing service from all staff members

Jo · 13 January 2026

★★★★★ 5/5

Google

Katy has been a massive help in my property search as a first time buyer. Highly recommend

Deborah · 22 July 2026

★★★★★ 1/5

Google

This is a message to all landlords that are interested in advertising their property with this agent!!!!! They are all a liar and liar to landlords and tenants be careful with this agent. My advice is make sure they don’t manage your property… as I’m a landlord myself I can relate to all landlords and this is why I am leaving this comment purely for the landlords that are advertising their property on with this agent. My experience was so awful that I’ve changed my mind moving into Loughton area purely because of this state agents. Just a quick overview of what I went through I saw a property that was advertised with this agent and I’ve called them and spoken to letting negotiator Tom. He asked me a few questions and said to me, he will get back to me once he has spoken with the tenants. Tom didn’t get back to me for days as I was chasing him up He was saying the same thing, he couldn’t get through to the tenant, and within this time the property already let so I had lost the chance to even see. few weeks later another 1 Bed property came up with this agent and I called spoke with Tom again and he said to me that he’s going to speak to the landlord and arrange a viewing which was the same kind of thing he said with the previous apartment so therefore I waited again and didn’t receive any call back for few days as I was Chasing up, he was saying the same things to me, he couldn’t get through to the landlord. Because he had said the same thing with the previous house, I said to my friend could you call and say that you’re a hairdresser and see if Tom is gonna arrange a viewing? He arranged a viewing straight away for her and then when I called back 20 minutes later as me, he said to me still waiting to hear from the landlord. I actually whent and saw the property as the hairdresser and met Tom but didn’t say anything to him. The property is still on the market which means this landlord has lost nearly a months worth of rent and Tom hasn’t still called me regarding a viewing because this agent chooses tenants not to suit the landlord not what the landlord would want. They pick and choose tenants with Personal feelings. Then three weeks later I called the manager spoke with the manager Stuart explained the situation to him and complained about Tom, Stuart said he will speak with Tom and find out what exactly happened and get back to me tomorrow next but he also did say because I’m a landlord and don’t have my tax return for the year that might be the problem why Tom hasn’t showed me the property!!!! Okey if that was the Problem then why are you not honest with potential tenants and landlords, Tom could’ve said to me sorry this landlord is requesting XYZ. I am landlord that owns large investment properties in central London in Essex. I had the worse experience and this is exactly why I don’t rent my Properties through an agent. I will be writing in a personal letters to the landlords that are advertising with this agent currently to make sure that they know what is going on backstage with their properties it’s awful experience at the point that is made me not wanna move into the area. That’s how bad this agent was and I’m not a person to write feedback or comments but I am going to take this further and make sure that this Tom doesn’t do this again to other people .

Sehernaz · 17 October 2024

★★★★★ 5/5

Google

Ashleigh has been excellent from start to finish. Professional, friendly and responsive throughout

Chantzfam · 1 August 2026

★★★★★ 5/5

Google

We recently purchased a house in Epping through Madison Fox Loughton and they were an absolute pleasure to deal with throughout the process. Everyone we interacted with was professional, responsive, and helpful from start to finish. A special thank you to our Sales Progressor, Abigail, who was fantastic. She kept everything moving along, chased things when needed, and made sure we were kept updated at every stage. We’re very grateful for all the support from the Madison Fox team and would happily recommend them!

Justyna · 13 March 2026