Trusted Agent profile · Loughton
★★★★★
750 reviews across 2 platforms
252 High Road, Loughton, IG10 1RB
Bairstow Eves's office in Loughton, at 252 High Road, is rated 3.1 out of 5 across 750 reviews on two platforms, including 147 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Loughton.
Every review we hold for the Loughton office, from every platform, shown as written. First names only.
1/5
TrustpilotDO NOT UTILISE THIS COMPANY
Extremely Poor customer service, would not recommend to anyone. Their deposit scheme is an absolute joke for landlords - tenants moved out of my house 4 months ago with clear evidence on checkout report of damages / repairs / removals but Bairstow Eves have not refunded me deposit deductions for what I have had to pay out. Constantly had to chase to try and resolve - inconsistent communication.
4/5
TrustpilotExcellent service
Vary helpful service from start to finish Jodie was extremely pleasant to deal with and vary professional. I would highly recommend Bairstow Eve.
1/5
TrustpilotTreat customers like dirts!!
DON'T USE THIS AGENT!! They will ruin your life!!!! I've rented a house via this estate agent, the entire time I have to deal with their endless unreasonable requests and horrible manner!!! All staff act like they are King!! Treat customers like dirts!!Shame there is no negative to give!! The worst service and worst estate agent I have ever experienced!! How do this company still have business!!
1/5
TrustpilotTerrible Company and Worst Service..I…
Terrible Company and Worst Service..I have vacated from the house and they haven't returned my advance amount. I been chasing for almost One and half month.They are not giving the timeline and response is very worst. I recommend don't take any rented properties from this agent.
5/5
GoogleEfficient Comms throughout the whole letting process. Very polite and decent people!
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team have very helpful. Special thanks to leanna for sorting everything.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotHow do you give zero star
How do you give zero star? Trying to get my deposit back, Olga, Elizabeth and the rest of the team have been tossing me around. I moved out 2 months ago, my former landlord checked the apartment and was happy for most of my deposit to be refunded but these guys are telling me my deposit refund is now "uploaded for a review" Stay away from them, they are rogues!!
5/5
GoogleJ D Wood have sold various properties for me over the past year and would thoroughly recommend their services to any prospective vendor. The acted professionally, diligently and were very communicative.
Many thanks for your fantastic 5* review and recommendation. Best wishes Lucy, Customer Relations.
1/5
TrustpilotAbsolutely shocking
Absolutely shocking. DO NOT USE. We tried to buy a house and the offer was accepted until they said we MUST use their solicitors.. what a sham. Con men of the highest order
1/5
TrustpilotBairstow Eves, Billericay
After renting with Bairstow Eves, Billericay for 5 years. What an awful experience. The attitude from the staff to the wait time of repairs (months) was ludicrous. Even to this date trying to our FULL deposit back took over 2 weeks! Why? I am so glad we don’t have to deal with this company anymore! Good bye & farewell.
1/5
TrustpilotPoor service Sutton Branch
Poor service all around. Estate agents sold services and then once that was done never bothered to really keep me updated. I had to ring them with updates and then when making an official complaint, that was just ridiculous as well.They have given conflicting/false information and haven’t been helpful towards myself and partner. Wouldn’t use to buy, sell or rent a house with these!
5/5
TrustpilotBest Property Agents - Highly Recommended
I am very happy with the help and quality of service I received from the whole team namely, Charley, Nicola, Karl, Carly. Specially Charley who chased all the parties involved for me on a regular basis to ensure my purchase happens within my expected timeframe and before expiry of my mortgage.
5/5
GoogleOutstanding service from Lorraine, Anna, Lesley, Denise and Richard on the Sales Team in Loughton under difficult circumstances. Always kept me in touch, chased any delay and very polite. Would definitely recommend. Thank you
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
1/5
TrustpilotThe agents here are completely…
The agents here are completely irresponsible. They don't follow up and treat people badly. I am a buyer when dealing with them. They lost our information sent to them, don't care about data privacy, and are very rude when we ask for a confirmation whether they have finally received our details. I will never let them sell any of my own properties
5/5
GoogleThis agency offers a very friendly and efficient service. I am a landlord and deal with all the lettings staff. Joe Jessop found me a tenant quickly and was professional and diligent throughout. Rob and Kelsey also excellent.
Dear Oliver, Thank you for your kind comments, i am glad the team are delivering a great customer service to you. Kind Regards, Sarah
5/5
TrustpilotBairstow Eves letting agency such an amazing team !
Bairstow Eves letting agency such a great asset to Wanstead community , a very helpful team full of consideration and attention to detail. I would like to mention Elaine who went far and beyond to accommodate us and made the impossible to meet our needs, she truly is a star , a kind and understanding lady. A very big thank you to all of Bairstow Eves !
5/5
TrustpilotWould recommend
Alicia from Bairstowe Eves has been a fantastic help in finding a place that was the right fit for me and my friend. She made the process quick, easy and was very informative and responsive. I cannot recommend her and Bairstowe Eves enough!
5/5
TrustpilotWill definitely use again!
Had a brilliant experience with Bairstow Eves in Bow for letting out our flat in the area. They were helpful, good at communication and got us new tenants quickly and at a rental rate we wanted. We will definitely use them again when we are looking for new tenants. Many thanks :)
5/5
TrustpilotExcellent Service
SandraLike to say a big thank you to all of the team at Bairstow eves Clapham Junction, for the sale of my property. I would also like to say a special thank you to the Senior Associate for after care I received. He went over and beyond to support me. I recommend to my friends to use Bairstow eves 100%.
5/5
GoogleI have to say the service is amazing
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotRenting experience
I had a pleasant experience renting with them. They were very communicative and always clear.No issues from my side when it comes to rent a property with them. I have not yet had to use the maintenance services though.
5/5
TrustpilotClarity and patience
Exelent attitude and patience from Alicia, i had a lot of questions that were answered very clear and with detail and even after i did a small mistake she ofered me the patience needed to carry me trough the procees 10/10 would reccomend.
5/5
TrustpilotAMAZING!!
We had the brilliant good fortune of having Jayne Dillon deal with our application, and what an absolute tour-de-force this lady has been. Friendly, dealt with everything for us incredibly quickly, kept us updated at every juncture, an absolute credit to the Bairstow team and the reason we will absolutely be recommending B.E to friends and family alike. cannot thank you enough!
5/5
TrustpilotBairstowe Eves Grays
I unfortunately did not sell with Bairstow Eves, which was my biggest mistake. I spoke with Patrick at the Grays office, he gave me so much help and information, he went over and above. I would 100% trust this guy and should I ever need to sell I wouldn’t go to anyone else. Please take heed.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Loughton.
